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Rouf: Yes, suites are available for that day, would you like to book one?
Windy: I'll have to call you back, thank you.
Rouf: No problem.
Finding out About Rates.
Hans: Hello, this is Hans Schefield. What are your rates per day for a room?
Selene: Mr. Schefield, we have rooms ranging from $100 to $500 per day.
Hans: What's the price for family suite with 2 beds?
Selene: Deluxe family suites start from $450. May I know for how many people you would
need the suite?
Hans: We are four. Two adults and two kids.
Selene: Great. It would be $500 for the best suite.
Hans: Ah! That's expensive. Let me know if there's a good room facing the sea.
Selene: One second... Yes, we have a fine sea-view suite for you. It is $350.
Hans: Now that sounds nice!
Selene: Will you be booking it, Mr. Schefield?
Hans: Yes, please.
Finding out How to Pay.
Selene: Front desk, Hotel La Belle. How may help you?
Windy: Yes, I called you an hour earlier. I'm Windy Dakota.
Selene: Yes, Miss Dakota. Would you like to book a room now?
Windy: Yes. But what are my payment options?
Selene: We accept all types of credit cards. There is also a special rebate of 5% on
American Express cards.
Windy: That's fine, but the problem is I don't have a card! I only have a Visa checking
account.
Selene: Okay...No problem.
Windy: Can I use my checking account?
Selene: Yes, certainly. You can use the debit card connected to your checking account.
Windy: Thank you!
Selene: You are welcome, Miss Dakota.
Residency : The fact of living in a place.
Booking : An act of reserving accommodations.
Reserving : To reserve something means to be kept for the use of a particular person and
not given to anyone else.
Cost : Cost is the amount that has to be paid or spend to buy or obtain something.
Credit Card : A credit card is a plastic card issued by a bank, business, etc for the
purchase of goods on credit.
Confirm : Something that is confirmed means it is assured that it is true or certain.
Enquire : To enquire means to seek information by questioning.
Availability : Something that is available is present and ready for use at hand when
needed.
Wondering : Wonder means to have the desire or be curious to know something.
Suite : A suite is a set of rooms designated for one persons or familys use or for a
particular purpose.
Vacant : When we say that a room is vacant, we mean to say that it is unoccupied or
empty.
Rate : Rate means to assign a standard or value to something according to a particular
scale.
Ranging : If the cost of something ranges, then it means it varies or extends between
specified limits.
Expensive : Something that is expensive costs a lot of money.
Payment Options : Payment option means the different methods of making a payment.
Debit Card : A debit card is a card issued by a bank allowing the holder to transfer money
electronically to another bank account when making a purchase./p>
Rebate : Rebate is a partial refund to someone who has paid too much tax, rent or a
utility.
Checking Account : Checking account is an account at the bank against which checks can
be drawn by the account depositor.
In this lesson you will learn how to ask for things that you want at a hotel.
Asking for a Wake-up Call.
Josh: Hi, this is room number 365.
Becky: Yes, Sir. How can I help you?
Josh: I have an important meeting scheduled for tomorrow morning. Could I have a wakeup call at 5:30?
Becky: Certainly. Youll get your wake-up call at 5:30 in the morning. Anything else I can
help you with?
Josh: Id like to get some coffee at a quarter to 6.
Becky: Alright. Is that all?
Josh: Yeah. Thatll be all for now.
Scheduling a Taxi.
Lucas: Can you call a taxi for me tomorrow morning?
Brooke: We surely can. Where do you want to go?
Lucas: I have a meeting at 7 at Boulevard Cafe. I hope its nearby.
Brooke: Yes. Its a 15-minute drive from the hotel.
Lucas: Then I guess 6:30 would be fine. Book the taxi for 6:30 in the morning, please.
Brooke: Alright. The booking will be made then.
Lucas: Thank you. And please make sure the taxi arrives by 6:30, so theres no delay.
Brooke: Dont worry, well take care of that.
Getting Your Laundry Done.
Josh: Hello. Could you please send someone to pick up my laundry?
Lucas: Sure. Do you want me to send the laundry staff right now or later?
Josh: Well, Im leaving for sightseeing in half an hour. So, it would be better if you send
someone before that.
Lucas: Sure, Sir.
Josh: Good. When can I expect to get these clothes back? Were leaving the day after
tomorrow.
Lucas: It usually takes a day but you can ask the laundry staff for a better estimate.
Josh: Alright. Thank you.
Asking for the Room to Be Cleaned.
Becky: Front desk. How can I help you?
Brooke: Hi, Im in room 563. Would you mind sending someone to clean the room?
Becky: Sure. Would you like to get it cleaned now or at a specific time?
Brooke: Actually, we are leaving in 10 minutes. Itd be better to send someone after that.
Becky: Alright. Is there anything else I may help you with?
Brooke: No, thatll be all. Thank you.
In this lesson we will learn phrases you can use to order room service in English.
Ordering Food.
Albert: Hello! Im calling from room no. 324. Id like to order dinner in my room.
Samantha: Sure. Whatd you like to have?
Albert: Please send 1 vegetarian platter, 2 servings of crispy garlic noodles and 1 serving
of mushroom gravy.
Samantha: Alright. Is there anything youd like to drink?
Albert: Do you serve wine in the room?
Samantha: Im afraid not. Alcoholic drinks are served only at the hotel bar.
Albert: Not a problem. Just send the food, please. How long would that be ?
Samantha: Max 30 minutes.
Albert: Thatll be fine. Thank you.
Asking for Laundry Service.
Gerard: Hi! Can you send someone to pick up the laundry from my room? Its number 346.
Jerry: Sure. Is there anyone in the room?
Gerard: Yes. My wifes there. Could you send someone right now? We are leaving in 15
minutes.
Jerry: Alright. Ill ask the housekeeping staff to pick it up immediately.
Gerard: Thank you so much.
Ordering from Housekeeping.
Terrance: Id like to get two fresh towels, please.
Jerry: Sure. Do you need anything else, Sir?
Terrance: No. Thats all for now.
Jerry: I am sending someone right away.
Terrance : Thank you.
Ordering Breakfast.
Samantha: Room service. How may I help you?
Albert: Good morning. This is room 234. Can I have some breakfast?
Samantha: Of course. Do you want the English breakfast with coffee?
Albert: Nah! I just want some fruits and a glass of carrot juice.
Samantha: Okay.
Albert: Yup. How long will it take?
Samantha: Be there in 10 minutes.
Albert: Great! Thank you.
In this lesson we will learn how to talk about changing hotel rooms.
I Want Another Room
Kate: Good morning, Terry. Id like to change to another room.
Terry: Is there a problem?
Kate: The room would be all right if it werent so noisy.
Terry: Its the traffic on the street below. Closing the windows would reduce the noise.
Kate: Thered be no fresh air if I closed the windows. And the air conditioner doesnt
work. Is there a room facing the sea?
Terry: Let me check... Yes, I can put you in room 605. Theres a wonderful view and its
very quiet.
Kate: Thank you, Terry.
Terry: Youre welcome!
Talking to the Manager
Kate: Excuse me, Mr. Ford. The air conditioner in my room doesnt work.
You cant stay in a hotel forever, right? The process of leaving the hotel is called
checking out of the hotel. To check out of a hotel, you need to pay your bill, pack
your luggage and sometimes get help bringing your luggage.
In this lesson we will learn to converse with the hotel staff while checking out of the
hotel.
Getting Your Luggage Picked.
(I recommend Sanpan for all the receptionist jobs)
Stephanie : Were checking out. Could you send someone to pick our luggage?
Receptionist : Yes, Ma'am! How many pieces of luggage do you have?
Stephanie : Only two, but theyre large and heavy suitcases. Oh...and yesThere are some
shopping bags too.
Receptionist : Ill send the bellboy over.
Stephanie : Okay. Thank you.
Receptionist : Youre welcome.
Paying the Bill.
(Use phones)
Tracy : Good morning. Room 256. Check-out, please.
Receptionist : Are you Miss Tracy?
Tracy : Yes, thats right.
Receptionist : Have you consumed anything from the mini-bar?
Tracy : Yeah A couple of beers and a bottle of water.
Receptionist : Alright, so adding that to your total, it comes to $579.
Tracy : Okay. I also wanna order some coffee from the room-service.
Receptionist : No problems, Ill get that sent to your room.
Tracy : Great! Please include that in the bill.
Receptionist : Sure! Your new total is $585.
Tracy : Great, please send me the bill.
Wrong Billing.
(Use phones)
Receptionist : ABC Hotel. How can I help you?
Tom : Hi thereI was just going through my bill and I found a charge for laundry.
Reception : Okay?
Tom : Well, I didnt get any laundry service during my stay. I dont understand why Ive
been charged for that.
Reception : Is that so? Im awfully sorry, Sir. Let me get this checked Ill send you a
revised bill.
Tom : Please do so Its very irritating being charged for something you didnt buy.
Reception : I truly apologize, Sir. This was a mistake. Ill get it removed right away.
Tom : Alright, thanks for the help.
Asking For a Taxi.
Front Desk : Good morning. What can I do for you today?
Tom : Good morning, buddy! Im checking out later today, and I want a taxi to the airport.
Front Desk : Alright. What time do you need it for, Sir?
Tom : Say about 10.30. My flight is at 12.30.
Front Desk : Okay What kind of taxi do you want?
Tom : Nothing special, mate. Just the regular stuff.
Front Desk : No problems. Ill have a taxi waiting for you at 10.30.
Tom : Great! Thank you.
Hello
Good morning, how can I help you?
I have a reservation under the last name Dogato.
Okay. One moment Mr. Dogato. Yes, a single room for two nights.
Yes thats right.
Could I have you ID, please? And your signature on the register is also needed, Mr
Dogato.
Of course. Can I borrow this pen?
Sure. Here you are. I understand youre aware of $125 towards the advance
deposit.
Yes, I am. Can I pay through credit card?
Yes, you can.
Room service 1
Excuse me, is the wifi working here?
Yes, but wifi access is extra.
How much does it cost?
Youll need to pay $5 per day.
Okay. Ill pay that.
The wifi password is net20.
Thanks a lot.
Room service 2
Excuse me, I need a hair dryer.
Yes. Whats your room number?
305
Ill send one immediately. Do you need anything else?
Ill need a couple of pillows and blanket.
No problem at all.
Thank you.
Checking out of the hotel
Good afternoon. How may I help you?
Can you check me out, please?
Sure. Whats your room number and name, please?
My room is 305, and the name is Smith.
Wait a moment, please. Here is your bill. Please check it to see if the amount is
correct.
The total cost is 330. What whats the extra 20 dollars for?
Thats for international phone call you made in the room.
Can I pay with a credit card?
Of course you can. May I have your passport, please?
Here you are.
Here is your receipt. Thank you, have a nice day.
Thank you, you too. Bye