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Contents
1. Introduction...................................................................................................................................................................3
2. The Sm art Net Total Care Hardw are Collector ........................................................................................................3
3. Opening a Sm art Net Total Care Support Case.......................................................................................................4
4. Installation of Your Collector .....................................................................................................................................9
5. Configuration of the CIMC (optional) ......................................................................................................................10
6. Configuration of Your SNTC Collector ...................................................................................................................11
7. Verifying Your Configuration ...................................................................................................................................13
8. Next Steps ...................................................................................................................................................................13
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1. Introduction
Welcome to the Smart Net Total Care Service. This document w ill outline the steps necessary to install, configure, and
entitle your new Smart Net Total Care collector.
The Smart Net Total Care hardw are collector is pre-configured w ith all of the necessary softw are for operation. In order for
the collector to function, an entitlement certificate must be loaded onto the collector platform. The certificate is created by a
Cisco customer support engineer upon request. Please open a case w ith the Cisco Technical Assistance Center (TAC) as
outlined below to receive an entitlement certificate for your collector. You should complete this step as soon as possible to
maximize the value of your Smart Net Total Care contract.
The collector should be mounted in a rack using the included rails. We recommend you place the collector in a lock-and-key
facility w ith limited access.
Memory: 8GB
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Go to: Cisco.com.
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Utilize drop dow n menu to select Support Case Type, Severity of Problem, Extended Loss of Service and Contact
time to get started. Make sure to double check your contact information to ensure that it is correct.
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Identify the service contract by Product Serial Number search or Service Contract details.
Click on the next icon w hen all items are necessary items are completed.
Fill in Case Title and Case Description fields to describe the relevant issues concerning your case.
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Click on the Product f ield, then scroll dow n and click on Smart Services Capabilities then Collector Deployment to
open initial ticket. Choose Collector and Inventory Uploads only after you have been trained on the collector.
For Problem Area field, select Configuration, Configuration Assistance. Then click next.
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Confirm that all case details are accurate and complete case creation by clicking Subm it.
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Mount the Smart Net Total Care collector in a rack w ith the included rails.
(Optional) Connect an additional Ethernet cable to the port of NIC 2 (E), if multiple NICs are required.
(Optional) Connect to Management Port (F) in order to connect to Cisco integrated management console (CIMC).
Press the pow er button on the front of the device to boot up the operating system.
NOTE: Fans and status lights w ill run w hen a pow er cable is plugged in; how ever, the operating system w ill not be booted
until the pow er button is pressed and illuminated green.
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During the boot process, press the F8 key w hen the screen below appears in order to open the CIMC configuration tool.
Use the arrow keys on your keyboard to navigate through the options.
Configure your CIMC IP address and make sure that NIC Mode is set to Dedicated and NIC Redundancy is set to
None.
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Wait for 45 seconds and press F5 to refresh the screen. You should see the message below at the bottom of the
screen.
Press the pow er button (if not running yet) and w ait until you see the follow ing screen:
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During the boot process, you may experience a delay of up to five minutes, after w hich you w ill see the localhost login
prompt.
At the admin# prompt, type the command conf ip eth0 <your IP> <your Netmask> <your Default Gatew ay> to start
configuring the netw ork settings. Replace the necessary fields w ith your values.
Once your settings are correct, reboot your collector by typing reboot and Y to confirm.
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8. Next Steps
A Cisco Technical Support Engineer (TSE) w ill respond to the TAC case and send an entitlement certificate via email. The
TSE w ill also schedule a meeting to train you in the use of the collector softw are. During this meeting the TSE w ill confirm
the proper functionality of your collector and backend connectivity.
In the meantime, feel free to explore the resources available on the Smart Net Total Care portal at
https://tools.cisco.com/sntc. You w ill find an eLearning section and other useful documents. You may also create and
update TAC cases if you need additional support.
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Printed in USA
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CXX-XXXXXX-XX 09/13
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