Role Profile

Job Title

Operations Executive (Institutions), English Language Services

Directorate or Region

South Asia

Department/Country

India

Location of post

Chennai

Pay Band

J / Starting CTC INR 3,16,000

per annum plus other benefits

Reports to

Manager Service
Delivery
(Institutions)

Duration of job

Indefinite contract

Purpose of job:
To contribute to the management and delivery of the courses, as per agreed plan and standards by
promoting British Council English language courses in India and providing administrative and operations
support.

Context and environment:

British Council in South Asia
The British Council in South Asia engages with millions of people via programmes in three priority areas:
English, for which we offer products for teachers and learners, Higher Education and the Arts.

British Council English programmes in India

We operate through centres in New Delhi / NCR, Chennai, Kolkata and Mumbai. In partnership with the
Indian Council of Cultural Relations, we run centres in Ahmedabad, Bangalore, Chandigarh, Hyderabad,
and Pune.
The British Council has been teaching English for 80 years. We reach 100 million people in over 100
countries and support teachers and learners with comprehensive and innovative learning resources.
In India and worldwide, we are known and respected for our work in the area of English language
teaching, teacher training and assessments. As the worlds English experts we work with
governments, institutions, corporates, teachers and learners to provide English language learning
and teaching solutions that create life-changing opportunities for individuals and their future
prosperity.
In India our English Language services include:

Courses for teachers and learners at our English language centres in New Delhi, Chennai and
Kolkata

Blended learning and self-access resources for learners across India

Communication, language and skills training for institutional clients

Quality Assurance programme for English language providers

Teacher development projects in partnership with state governments

Workshops, seminars, debates, conferences and publications on English language teaching

Examinations for English language certification and assessment

1 of 4

Resourcing team November 2010

Main Accountabilities
To provide operational support to ensure projects and services are managed and delivered to meet
targets, outcomes and objectives as stated in strategic plans.
To support management of financial and non-financial returns, including processing of invoices,
scorecard and project coordination.
Responsibilities and duties:
Operations (60%)
Assist in planning and delivery of English language services, including but not limited to institutional
customers. Provide administrative support to internal and external customers to agreed standards, and
according to procedures and policies.
This will include the following:
Manage all storage/stock of material, marketing collateral and information

Administrative, delivery and logistical tasks as required to support English language products,
services, and programmes. This will include travel management, venue management, stationery
vendor management, course management, and resource management as specified by the activity
manager.

Issuance of Letters of Agreement or contracts for contracted staff, and Business Cases based on the
input received from activity manager

Documentation of necessary documents (Letters of Agreements, contracts etc.) and update in system
as per audit requirements.

Work on operational systems such as payment and registration systems and SAP and course
platforms

Procurement and supply of all relevant materials linked to training delivery across the region

Management of trainers including maintaining trainer availability calendars, shortlisting of trainers in

guidance with the Academic team, issuing of relevant documents, logistical support for the training,
collation of feedback and other relevant activities

Support colleagues in other regions as and when required in training delivery

Managing logistics contracts and updating contract tracker, ensuring that all compliances are met.

Manage for compliant and secure storage of all required inventory, data and materials

Communication (20%)
Work closely with business development team in planning, delivery, reporting, knowledge
management and training activities relating to customer service and customer management systems

Ensure scorecard data and evidence (including digital) is collected and collated in line with processes
set down by English Scorecard Manager

Sharing appropriate content with partners/clients/customers within the agreed timeline and proper
record maintenance of the same

Updating events calendar, uploading internal articles and keeping communication staff updated on
events and visitors.

Maintaining attendance records and collating scores for all customers

2 of 4

Resourcing team November 2010

Finance (20%)
Complete required financial tasks as per British Council Financial guidelines and provide accurate
financial information when requested, including:
Provision of financial data for reporting purposes

Support procurement process, vendor management and customer creation on SAP, including
purchase order creation, goods receipt, processing claims, sales orders, vendor and customer
creation as per British Council standards.

Manage a system for accurately recording the details of invoice processing and receipt of payment

Key relationships: (include internal and external)

Internal
Head Business Development English Institutions India
Senior Manager Business Development English Language Services
Business Development managers and teams
Service Delivery managers and teams
India English marketing teams
English academic manager and teams
English regional management teams
Freelance staff
External
Customers: students and teachers; and clients/partners
Partners and suppliers/vendors
Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)
Weekly working of 5 days,Travel around India and occasional travel abroad for meetings.

Please specify any

passport/visa and/or nationality The candidate should have a legal right to work in India
requirement.
Please indicate if any security
Reference and Background Verification Checks as per British
or legal checks are required
Council India HR policy
for this role.

3 of 4

Resourcing team November 2010

Person Specification
Essential

Desirable

Assessment stage

Being Accountable (essential)

Interview

Working together (essential)

Behaviours
Please see The
Behaviours
Dictionary for
behaviour
definitions and
levels

Making it happen (essential)

Creating shared purpose
(essential)

These behaviours will

be needed to
successfully carry out
the role, but will not be
assessed for
recruitment purposes

Shaping the future (essential)

Connecting with others
(essential)

Core Skills
Planning and Organising; level 1
Skills and
Using Technology; level 2
Knowledge
Communicating and influencing;
See The Core Skills level 2

Short listing
& Interview

Dictionary for
details

Experience

At least 6 months experience of

working in an organisation.

Qualifications

Graduate degree in any discipline

Submitted by

Head Business Development

English Institutions India

Experience in
Customer Service/
Operations / Marketing

Short listing
& Interview
Short listing

Date

4 of 4

March 2016

Resourcing team November 2010