DOUGLAS K.

BURNHAM

Springboro, Ohio 45066

dburnham30@gmail.com 937-672-6471
https://www.linkedin.com/in/dburnham30

SENIOR OPERATIONS EXECUTIVE

Optimizing Distribution, Logistics & Fulfillment Leading Change Fueling ROI Growth
Accomplished operations leader with 20+ years of experience guiding distribution, warehousing, supply
chain, logistics, and fulfillment programs. Proven history streamlining distribution models to drive
performance and productivity. Track record of success leading complex, multi-functional teams in areas such
as technology implementations, new customer offerings and continuous improvement initiatives.
Core Competencies
WMS Technology
P&L Management
Start Up Leadership

Value Added Services

Lean Initiatives
Safety Champion

Process Improvement
Coaching/Mentoring
Customer Service

PROFESSIONAL EXPERIENCE
Standard Register Inc. Dayton, Ohio
(1997March, 2016)
Standard Register is trusted by the world's leading companies to advance their reputations by aligning
communications with corporate standards and priorities. Providing market-specific insights and a compelling
portfolio of solutions to address the changing business landscape in healthcare, financial services, commercial
and industrial markets, Standard Register is the recognized leader in the management and execution of missioncritical communications.
Vice President Distribution & Logistics
(2012March 2016)
Lead management team of 16 with more than 400 resources in all aspects of distribution, logistics,
warehousing, kitting, and fulfillment operations in 30 corporate and 3PL warehouse locations throughout the
U.S., Canada, Mexico, and Puerto Rico. Craft and execute strategies that align with overarching business
objectives. Establish and manage project teams to enhance distribution capabilities, order management,
service delivery, billing, fulfillment, logistics and warehouse activities. Guide team training and mentoring.
Collaborate with strategic teams to set competitive pricing structures. Direct $65.5M annual operating budget.
Achieved margin growth in our distribution & fulfillment sites the past 5 years by creating new
offerings, utilizing lean and continuous improvement actions.
Built strong business partnerships with vendors, external customers and the internal sales teams
which in turn has led to successful cost controls and service execution.
Led technology implementation and process improvement initiatives that greatly improved fulfillment
capabilities, increasing same-day fill rate from 95.7% in 2004 to 99.2% in 2010.
Leveraged 3PL distribution methodology to slash distribution costs by over $1.5M annually.
Sponsored as an executive 15 of the companys largest customers; ensuring we are executing in all
areas of service within all departments.
Headed the startup of a 400K square foot Marketing Center of Excellence as acting GM in the Louisville,
KY area which now serves as a key pillar in the companys marketing service offering.
Continued

DOUGLAS K. BURNHAM

Page Two dburnham30@gmail.com 937.974.5253

https://www.linkedin.com/in/dburnham30
Senior Director of Distribution Services
(20002012)Columbus & Dayton, OH
Directed team of 13 managers with 150 team members in Eastern Division distribution operations spanning
13 company-run warehouses and 4 public warehouses. Designed quality and service strategies. Hired, trained,
and developed up-and-coming leaders. Provided strategic sales and customer support. Guided project
management activities. Planned and managed $6M operating budget.
Spearheaded initiative to integrate Relizon and Reynolds & Reynolds as well as 7 other distribution
networks, creating standardized systems, processes, and operating procedures to optimize
performance and service delivery.
Reduced distribution and warehouse headcount by more than 100 FTEs while increasing line
item orders by nearly 70%.
Served on team that research and selected enterprise Warehouse Management System (WMS)
to enable RF bar-code scanning that reduced defects by 11% and improved inventory integrity
to 99.75%
Oversaw build-out and opening of 300K square foot Columbus site that unified all integrated
solutions for improved service delivery and business development.
Operations & Business Service Center Manager
(19972000)Romulus, MI
Recruited by Reynolds & Reynolds to launch and direct 60K square foot distribution center operation to
service the Detroit metropolitan market with 15 associates. Promoted in 1999 to Operations Manager in
Columbus with 6-person management team and 90 total resources.
Transformed performance and team atmosphere of highest volume business service center, fueling 3fold increase in annual sales, from $6M to $18M in just 1 year.
Target Corporation

(1989-1997)Dearborn, MI & Plano, TX

Area Manager at Dayton/Hudsons Department Store & Mervyns distribution center operations.

Supervised a team of 100+ FTEs in the marking department who were responsible for processing flat
goods and garments on hangers.

Managed the fully automated picking area which serviced over 97 Mervyns stores.

Responsible for total management of the shipping department which included being the liaison
between the stores and the distribution center, loading, dispatching and delivery.

Helped implement a new paperless bar-code enabled system within the distribution center.

Improved In-Transit service standards from 93% to 98.9% during my first full year leading this team.

Awarded most improved safety award two years in a row.

EDUCATION & CREDENTIALS
Bachelor of Science in Elementary Education
Central Michigan University Mt. Pleasant, Michigan
Supply Chain & Logistics Certification Program Coursework
Georgia Institute of Technology (Georgia Tech) Atlanta, Georgia
Professional Development
Lean Quality Methodology Training ~ HR Training ~ Team Leadership Programs