THOMAS GILES

Scottsdale, AZ tgiles33@hotmail.com 206-498-6910 www.linkedin.com/in/thomaspgiles

Senior Multi-Location Operations Manager

Expert at building, influencing, and leading high-profile coalitions in establishment of collaborative relationships working towards
common goal. Skilled at developing long-term relationships with emergency services, law enforcement agencies, and government
departments, as well as political leaders and distinguished community leaders/members. TS/SCI Security Clearance
Consistent history of resolving complex issues, establishing and directing critical programs, creating contingency plans, and
formulating necessary policies and procedures. Identifies critical skills and abilities required for positions within functions and offers
opportunities for growth and development of staff. Experienced in Homeland Security, Law Enforcement, and Public Safety.
Vast skills in public speaking and representing various programs/initiatives to outside organization and influencing public opinion.
Interacts well with stakeholders, focus groups, and government agencies. High-level customer interaction and ability to build and
sustain trusted relationships both internally and externally.
Excels at building and leading top-performing teams. Recognized for developing systems, processes and procedures to streamline
operations, including fostering change, incorporating innovation, and implementing strategies throughout all levels of organization.
Exceptional team leadership skills, including effective coaching, motivating, and empowering team members.
Core Competencies:
Vendor & Contract Management
Emergency & Crisis Management
Tact in Politically Sensitive Topics
Risk Mitigation-Security Management

Site & Facility Security

Government Relations
Investigative Techniques
Operations Management

Large Budget Management

Team Building & Leadership
Business & Financial Acumen
Building Business Partnerships

Building High-Profile Coalitions

Investigation Criminal Justice
Program/Project Management
Strategic Planning & Leadership

EXECUTIVE CAREER PROGRESSION & CONTRIBUTIONS

U.S. Immigration and Customs Enforcement (ICE) - Enforcement & Removal Operations (ERO)
Progressive advancement throughout United States with increased responsibilities and delivery of success.

2001 Present

DEPUTY FIELD OFFICE DIRECTOR OPERATIONAL MANAGEMENT | Phoenix Field Office Phoenix, AZ 2014 Present
Scope of Authority: Manage nations fourth largest field office, including 400+ government employees, contract staff of
800, and 2,650 detention beds. $120M budget.
Accountable for all operational and enforcement functions throughout entire state of Arizona, comprised of main office in
Phoenix, and sub-offices in Tucson and Yuma, plus two large detention centers in cities of Florence and Eloy.
Site security of staff and individuals detained at all ICE detention centers in Arizona.
Office construction projects with budgets ranging from $500K to $2M.
Union negotiations related to working conditions, policies and procedures.
Outreach in local communities with local law enforcement and community-based non-governmental organizations.
Public and community awareness regarding immigration and border security via public speaking engagements.
Provides technical expertise as liaison in developing and maintaining relationships with stakeholders in Federal
Government, private industry, Non-Governmental Organizations, and state and local law enforcement.
Responds to media inquiries to educate public about EROs mission, provides numerous tours of the detention facilities to
outside organizations, and publicizes operational achievements within the field office.
Contributions:
Introduced Employee of the Quarter program, development of robust evaluation and review process to fill
additional field office vacancies, and new process to justify employee overtime pay.
Established coaching/mentoring program to prepare staff for advancement in collaboration with Office of Training
and Development to guide on future need.
Post assessment survey showed 83% of attendees rated session as Excellent or Above Average with specific
reference to training taught them how to build better resume, learn proper application format for different types
of jobs, and gave exposure to educational resources available through Office of Training and Development.
Developed rotation process that leveraged diverse backgrounds and skills utilizing less experienced officers to enable
them to gain additional 45 days+ in active management roles for better eligibility for future advancement.
Increased productivity of offsite enforcement teams via mobile fingerprint devices providing vital real-time data.
Spearheaded resources and acquisition of new computers and tablets for field office.

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U.S. Immigration and Customs Enforcement (ICE) Continued:
ACTING FIELD OFFICE DIRECTOR Dallas Field Office Dallas, TX 2014 2014
Scope of Authority: Executive leader of staff of 210 with oversight of all functions and enforcement programs covering 128
counties in North Texas and entire state of Oklahoma, including management of $25M annual operating budget.
Partnered with local government officials, law enforcement officials/leaders and elected officials to further explain and
promote ICEs mission.
Contributions:
Accepted responsibility for errors made previously by division on improper release of aliens.
Established/launched operational methodologies with numerous built-in safeguards to ensure errors do not
reoccur and no one would be released with outstanding warrant.
CHIEF OF STAFF Enforcement & Removal Operations (ERO) ICE Headquarters, Washington D.C. 2013 2014
Scope of Authority: Assisted Executive Associate Director in direction, coordination, and management of ERO. Lead integrator
of senior staff in all program areas.
Maintained working relationships with various executive-level individuals, i.e. members of Congress and staff, legislative,
executives, and judicial agencies, executives of major corporations, and staff of non-governmental organizations.
Contributions:
Selected to lead team in special projects from conception to successful completion.
Prepared speaking points and analytics for Director of ICEs testimony before Congress on major immigration issues.
Responded to urgent letter from Office of Special Counsel to President of the United States regarding possible
mismanagement of Administratively Uncontrollable Overtime (AUO) form for premium pay with significant risk that
AUO would be completely eliminated.
Educated ICE Legal Advisors and Office of Human Capital and strategized on importance of AUO to critical operation
and morale.
Conducted detailed and in-depth position-by-position review that justified use and operational need for AUO.
Established/implemented national standards and justification form for entire ICE workforce nationwide to use
allowing AUO premium pay to be continued with changes acceptable to all interested parties.
ICE DEPUTY CHIEF OF STAFF - ERO DEPUTY CHIEF OF STAFF ICE Headquarters, Washington D.C. 2012 2013
Scope of Authority: Served as ICE Deputy Directors team lead on all ERO matters, while also increasing experience and
understanding of ICEs other operational programs.
Developed networks across organizational boundaries; built alliances and leveraged strategic relationships while
representing ICE. Reviewed all policy and operational issues at national level and assisted in preparing/writing materials
for operational issues for high-level/senior classified official briefings. Regularly attended briefings and completed various
special projects.
Contributions:
Led team in conducting comprehensive, politically sensitive review of release of criminal aliens from ERO custody
(Feb. 2013) due to risk of allocation overspend, and that instantly drew national attention from Congress, White
House, national media, and law enforcement agencies. Developed responses for Director to testify before Congress.
Review determined that 50 aliens were released in error and had to be arrested again.
Briefed both Director and Deputy Director on results, as well as members of Congress to shape clear, concise,
accurate, and consistent agency-wide messaging regarding all releases.
Field offices received training with set standard operating procedures.
Recognized agency-wide as Subject Matter Expert for ERO releases and is often contacted for advice and review.
ASSISTANT FIELD OFFICE DIRECTOR Seattle Field Office Seattle Area, WA 2010 2012
Scope of Authority: Managed 12 supervisory and 60 officers and mission support staff of all enforcement operations in
Washington State, including managing Seattle Field Office Training Program.
Worked with key stakeholders and political figures in large forums/public venues across Washington State to promote ICE.
Contributions:
Applied personal initiative to correct negative, inaccurate, and sensitive perceptions of Secure Communities (SC)
program held by many officials in Washington State. Proactively met with each sheriff, numerous elected officials,
non-governmental organizations, and public across state, as well as attended open public forums to influence
stakeholders to implement use of program in advance of statewide activation.

Tom Giles 206-498-6910 Page 3 of 3

U.S. Immigration and Customs Enforcement (ICE) Continued:

Built coalitions with multiple interest groups; convinced six sheriffs to voluntarily begin early activation
process that demonstrated benefits and served as force multiplier in counties where ERO had not yet
established Criminal Alien Program.
As result of early activation, ERO Seattle Field Office Command Center had more than 1,000 SC biometric
matches in nine-months, allowing appropriate enforcement action to be determined for each case.
Early implementation of SC has allowed ICE to remove additional dangerous criminals from local communities,
reducing potential for crime and supporting ICEs goals and mission of maintaining public safety.

OFFICER IN CHARGE BUSINESS DEVELOPMENT | Seattle Field Office Tacoma, WA 2008 2010
Scope of Authority: Managed 30 government staff and 300 contractors at Northwest Detention Center (NWDC) in Tacoma,
WA. Planned, directed, managed and coordinated all operational functions related to apprehension, transportation, and case
management of individuals housed at NWDC. Maintained accreditations and compliance standards.
Worked with key stakeholders and political figures in large forums/public venues across Washington State to promote ICE.
Ensured detainees received medical and mental health care and had access to legal materials, law library, and attorneys.
Contributions:
Primary Subject Matter Expert and negotiator for new five-year, $300M detention contract achieving $40K/day
savings compared to national averages, as well as saving $720K+ in overtime costs.
Using cost benefit analysis, designed/implemented new case management system that streamlined current process,
increasing productivity by 40% while simultaneously reducing unnecessary costs.
Due to increase in productivity, cut average six to seven/month wrongful custody lawsuits/month to less than one.
Negotiated better price for detainee bed day-rate that was all-inclusive, eliminating overtime costs and well below
national average daily detention costs of $122/day.
Added component into new NWDC contract that resulted in transferring vast majority of transportation workload from
ICE to contractor with provision that allowed ICE officers/agents to work in jails to identify foreign-born criminals.
SUPERVISORY DETENTION & DEPORTATION OFFICER Tacoma, WA 2007 2008
Scope of Authority: Managed supervisory ICE law enforcement officers and approximately 18 officers/agents and support
staff for 1575-bed Northwest Detention Center.
Served as governments contracting officers technical representative and accountable for all aspects of $45M contract,
including monitoring all expenditures and routinely reviewing justifications for purchases.
Contributions:
Initiated meetings to educate and enhance communication with American Immigration Lawyers Association,
numerous Non-Governmental Organizations, pro-bono organizations, private attorneys, and community leaders.
Collaborative process initiated ability for detainees to obtain case-related materials into secure areas of facility
that has ultimately led to aliens cases proceeding at faster pace.
DEPORTATION OFFICER - FUGITIVE OPERATIONS TEAM LEADER Greater Seattle Area 2001 2007
Scope of Authority: Member of first Fugitive Operations Team in Seattle Field Office and led team in arrests each year.
Member of Seattle ERO Special Operations Team for Seattle Field Office that provided security and crowd control
responsibilities during public demonstrations related to immigration issues.
Seattle Mariners
Major League Baseball (MLB) located in Seattle, Washington.

1996 2004

VISITING CLUBHOUSE ASSISTANT

Scope of Authority: Provided high quality service to visiting teams to ensure their needs were met in responsive professional
manner, as well as broad range of clubhouse duties. Responsible for four players during 2001 MLB All Star Game.
PROFESSIONAL DEVELOPMENT
Education:

Bachelors of Art Sociology with Minor in Society and Justice University of Washington Seattle, WA

Certifications:

Contracting Officers Technical Representative (COTR)

Top Secret/Sensitive Compartmented Information (TS/SCI)