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How IT Sees
Citizen Developers
A Survey of Rapid Application Delivery Platform Users
Index
2 Digital Transformation Requires Business to Think Differently
4 Working in Harmony for Enterprise Success
5 Investigating the Role of the Citizen Developer
7 Survey Results
19 Case Study: Allan Bros
Paolo Palmisano
RAD platforms can bring development under one roof. They provide a solution that ensures
Citizen
Developers
By empowering line of business employees to build apps, business units can avoid the waits
caused by backlogs in their IT departments. Yet, even with the latest generation of RAD
platforms, Citizen Developers still need IT to help them with integration, deployment and
security. IT ensures that Citizen Developers are designing applications safely, with control,
and that their applications conform to company standards.
Why IT Needs Citizen Developers
Digital transformation is a priority, and IT is tasked with delivering the most impact and
speeding the pace of delivery. By enabling Citizen Developers to initiate application projects,
IT can increase its strategic value to the enterprise.
Why the Enterprise Needs This to Work
Applications that are built for specific business purposes and processes enable enterprises to
IT
gain quick wins and improvements. Time is of the essence, and relying on traditional application development techniques places a burden on IT.
Moving to digital business requires a newer and faster approach to application development.
Implementing a well-designed platform that empowers Citizen Developers to participate in
building apps -- which they and their peers will use -- can provide organizations with keen
insight into the business while ensuring speed and security.
IT Professionals 80%
Other 20%
https://www.techvalidate.com/tvid/756-32A-BC0
Educational Institution 4%
Non-profit 2%
Fortune 500 2%
Global 500 2%
S&P 500 1%
https://www.techvalidate.com/tvid/072-554-B6A
https://www.techvalidate.com/tvid/487-654-F17
Survey Results
Are Citizen
Developers a Reality?
Does your company enable employees, who are not developers by trade (Citizen
Developers), to create apps?
The Platform supports fast learning and development of both smart and desktop services using agile
Ibrahim Abdoh
IT Manager, Dubai Courts
Dubai, United Arab Emirates
https://www.techvalidate.com/tvid/1FD-AFD-281
64%
52%
25%
24%
12%
9%
7%
https://www.techvalidate.com/tvid/A98-B28-435
Top 7 Benefits
Companies Gain from
Citizen Developers
What were the primary benefits realized by your organization from empowering
Citizen Developers?
67%
48%
41%
41%
39%
37%
30%
4%
Other
https://www.techvalidate.com/tvid/BDB-579-B6F
10
Top Business
Challenges Solved by
Citizen Developers
The top business challenge that Citizen Developers
solve is automating processes. This is followed by
building dashboards and tools for reporting and
What business challenges did your non-IT staff (Citizen Developers) solve by developing
apps using OutSystems Platform?
This is a multiple-choice question - response percentages may not add up to 100.
70%
47%
43%
38%
Document/records management
23%
Collaboration
Scheduling and tracking
15%
9%
6%
Order management
Other
https://www.techvalidate.com/tvid/B31-EFD-3F5
11
What Does IT
Control?
What parts of the application delivery process and Citizen Developer enablement
programs does your central IT department retain responsibility?
This is a multiple-choice question - response percentages may not add up to 100.
63%
63%
76%
Security governance
Deployment to production
61%
61%
Functional architecture
Access to master data
58%
56%
14%
Satyakam Desai
Director, Application Solutions, EMC Corporation
Atlanta, GA - USA
https://www.techvalidate.com/tvid/71C-F64-2BB
12
Prototyping
Applications
Dominates Citizen
Developer Projects
To what level have non-professional coders (Citizen Developers) been able to build apps
using OutSystems Platform?
49%
29%
79%
8%
https://www.techvalidate.com/tvid/2DE-454-6D5
13
When Do Citizen
Developers Hit the
Wall?
Using OutSystems Platform, which parts of the application development process do Citizen
Developers require technical assistance with?
Integration
71%
Back-end processes
57%
Database development
43%
Workflows / Rules
41%
Front-end UI design
37%
6%
No assistance needed
14
What skill sets do non-IT staff need to successfully transform into a Citizen Developer that can
51%
51%
49%
47%
30%
9%
Other
15
What are the primary reasons your organization chose to use a rapid application development
platform (OutSystems Platform)?
Time savings
90%
63%
Ease of integration
49%
Cost savings
39%
22%
8%
Other
https://www.techvalidate.com/tvid/341-703-74F
16
Is Bi-modal IT Gaining
Traction?
Thinking about Gartners bi-modal IT approach, does your company encourage mode 2
development by having IT systems and governance processes in place for application
development by Citizen Developers?
https://www.techvalidate.com/tvid/1B0-86C-13B
17
Extremely High
Recommendation Rate
In our survey, a solid majority of respondents stated they would likely recommend
OutSystems Platform to their peers.
OutSystems Platform is the perfect choice for enabling Citizen Developers because it
enables them to design applications based on their knowledge. They can then turn them
over to IT for integration, deployment and security, so that IT retains control and governance
over the process.
Jean Lombard
OutSystems Customer Satisfaction
91%
https://www.techvalidate.com/product-research/outsystems/facts/6A6-4B3-A43
18
Case Study:
Allan Bros
19
Allan Bros.:
Citizen Developers Cut Time by 83%
Overview: Allan Bros., Inc. is a fruit growing, packing and shipping company with orchards
throughout Eastern Washington.
Challenge: Delivering great-tasting, high quality, uniform produce forces growers to waste a
tremendous amount of product by either picking too early or too late.
To address the challenge, the company decided to digitalize its operations with mobile apps
that maximized efficiency of the operations and profitability of the harvests. The company
needed a new way to pick and process fruit at the perfect moment, and to provide information directly to pickers in the field in order to improve quality and yield.
Autumn Bernier
CIO, Allan Brothers
Naches, WA - USA
20
Solution: Employees at Allan Bros. combined their extensive domain knowledge of how to
grow, pick and pack fruit with their basic knowledge of OutSystems Platform.
Three warehouse employees served as Citizen Developers, including a shipping clerk and a
fruit sizing manager. Using the visual modeling environment, the team built a cross-platform
mobile application on OutSystems Platform.
The app enables employees on the production lines to monitor fruit for quality, size and
other factors and communicate in real time that information to pickers in the field. This
guides them to select riper, tastier fruit and to reduce bruising. Their app also had the same
look and feel as their other systems so it was easy for them to use.
Results: The Allan Bros. Citizen Developer team improved the productivity of its packing line,
cutting time by as much as 83%. Fewer employees do more work, allowing the company to
invest in profitable and innovative areas.
21
Conclusion
For businesses to quickly attain digital transformation, they must enlist their entire
workforce. By thinking and acting beyond their IT department, these organizations are able
to take advantage of the knowledge of all their employees to rapidly develop applications
that solve business challenges.
Those in IT who invest in a platform that enables Citizen Developers to build new applications in a safe and controlled environment will gain allies throughout their organization.
Sales, marketing, human resources and others gain access to tools that will speed up the
pace in which they can do their jobs, better connect with customers, and perform additional
tasks that deliver value to the enterprise.
By implementing a RAD platform, IT retains control of the shift that is affecting businesses
and other organizations. IT leaders can ensure their needs are met as well as the rest of the
companys, both now and into the future.
22
TechValidate
OutSystems
create, deploy, change, and manage custom mobile and web applica-
testimonials, customer reviews) for use across all key marketing and
sales communication channels.
www.TechValidate.com
23