The History of Being on Hold (Xtd gzlyin, zhmt olmasa)

Heres a simple experiment you can try at home and, probably

you will do it in the near future, whether youd like to or not. Call a
customer support hotline (qaynar xtt), try to talk to a real human
and, well, you dont have to do much else. In many cases, youll be
put on hold (xtd gzldilmk), and youll get to experience hold
music. Who doesn't like these classic poliphonic musics? We are
almost 100 percent sure that a music will play right now, as hold
music (gzlynd alan mahn) has become very common
characteristics of such phone systems.
But it has a very uncommon history.
In 1962, a man named Albert Levy filed for a patent for a telephone hold program
system. Observing that customers of phone services could have more than one incoming
call, Levy developed a way to keep one caller busy while the needs of the other were
being dealt with (deal with - problem hlli il mul olmaq). Levy, as the patent file
says, imagined the frustration () of the caller, as he had to wait while
phone workers were busy with others: His anger is made worse by a switchboard (swith
- dyimk, board - lvh) operator, who, if is upset (bezmk) by a great number of
incoming calls, hangs up on any particular caller before transferring the caller to a
holding circuit (bk). Such a busy operator frequently will simply answer the call and
immediately say that the desired line is busy and that the caller should hold for a
moment.
Levys solution was to add music to the mix. His invention offered a key or button,
that will connect the incoming call to a source of program material, for example music,
this way (bu yolla), to calm down the caller if the delay (gecikm)becomes long, and also
to please the idle (bekar) time of the caller, who is waiting connection to a certain
person. By todays standards, that is a seemingly simple idea. But that was hardly the
case back then. Levy was granted a patent in 1966, so the idea was probably novel (yeni)
fifty years ago. But how did Levy come up with the idea (ideya alna gldi) in the first
place? By accident (tsadfn), it turns out (aydn olur ki).
Levy, before filing his patent application, owned a factory somewhere outside New
York City. Unfortunately for those of us who dislike mid and mp3versions of classical
songs while waiting to talk to our cable companies, Levys factory had a problem with its
phone service. As BBC notes, a loose wire (unur) was touching a steel. The steel acted
as an antenna, picking up the signal from a local radio station. The wire transferred the
stations broadcast audio to anyone who was on hold which Levy only found out
(aydnladrd) when callers informed him. He thought that would be a problem. But to
Levys surprise, callers were pleased by the distraction they werent bothered by the
music at all.
Levy decided to turn this bug into a feature, filed his patent, and half a century later,
were all like it.
to file a patent - patent almaq n sndl mracit etmk