EMERGENCY NOTE TO

RICOH IMAGING / PENTAX , FUJIFILM & EPSON companies & consumers in France /
Europe
23 / 06 / 2016
This Emergency note is for every customer, professional or consumer of Ricoh
Imaging / Pentax , Fujifilm and Epson products in France and western Europe.
This note is intended to sound the alarm on customer service for any product under
warranty or not that needs repair or assistance from Ricoh Imaging / Pentax ,
Fujifilm and Epson.
The service apres-vente , customer supports workshop for these brands products
in France and western Europe is a company called PM2S (Partenaires Maintenance
SCE Solutions), managed by M. Jean Clement, registered in Bois dArcy 78390,
France.
This company takes over any failing product of Ricoh/Pentax, Fujifilm and Epson,
under warranty or not.
I had for the 2 months a very bad experience with PM2S, which leads me to write
this note, as I have clear and undoubtful proofs of their commercial & technical
scams, and their illegal practices.
I am a professional and art photographer, working on Pentax Cameras (old 645 ,
6&7 and new, since K20D to K5, K3I&II, 645D and K-1), sometimes on Fujifilm
Xpros, and I started using years ago for my exhibitions prints Epsons 7800s series
and more recently 9800s.
Resumed story:
In Nov 2015, while in a trip, my K3II died at 8,000 shutter counts. As Ricoh Imaging
doesnt have a proconsumer service, I had to buy the first camera I could for the
trip, and I bought the K3 gunmetal prestige edition. I did well, as the K3II repair at
PM2S took 2 months.
In april 2016, the K3 started showing electronic bugs, after 4,000 shutter counts.
1/3 of buttons didnt respond, in some modes they did, movie mode was perfectly
ok, the flash worked, I could take pictures, they wrote on both sd cars , sometimes I
could get in the menu sometimes not, some leds were going crazy, aso aso, lots of
bugs.
At the Pentax Store in Paris (laboutiquepentax) they told me this time they wont
send my camera, but that I should post it myself to PM2S directly, which I did, and
wrote everything that didnt go well with the camera.

2 weeks after , I receive a repair bill from PM2S, claiming a short circuit in the Flash
circuit by my fault, because I crashed the camera, so it will be repaired out of
warranty service. Yes, the flash cover has two or three little 0.5cm scratches
because of some usual compression in my camera bags.
I replied it is impossible , that I never crashed it, and as the flash is fully functionnal
and they could test it, asked them to further investigate other circuitry issues and
that I will denounce their pratiques to Ricoh Imaging. If i accepted their crooky
pratique they wouldve taken the camera out of warranty, make me pay for an
invented repair, and get back the K3 in the same buggy condition. They replied that
the camera will be given to the constructor (Ricoh Imaging) for a counter expertise.
The 3 weeks after I received an email from Ricoh Imaging France with the
precedently copy pasted answer of PM2S. Crooks too Ricoh Imaging? So I phoned
PM2S and a person confirmed the camera never quit their workshop. Seems the
constructor never counter expertised it. Congratulations Ricoh Imaging France.
So, yesterday I receive my camera in a lovely pack. I take it out, put a battery in it,
turn it on, nothing. I try different batteries working on my 645D & K-1 , nothing. I try
and try, nothing. They returned my buggy camera completely out of work now.
Congratulations Pentax.
I wrote and called, no replies. So I investigate myself. Im opening the flash cover (4
screws). Look at the flash circuit : all proper, all is in place, no signs of problem. I
knew they were crooks but needed to be sure.
I look at the battery compartment. On the bottom of the camera it seems like some
of the 8 screws had some signs of use. Wait but why? So I decide to investigate. I
open them up. And there it is, 5 colored cables / wires intentionally detached and /or
cut. The conclusion is obvious, PM2S sabotaged the camera.
I have all paper proofs, I filmed everything, and took photos of everything.
I will keep on spreading everything I can on IG, FB, Twitter , Pentaxforums,
Dpreview , Lenstip, Amazon etc, and on my part I will sue PM2S and Ricoh Imaging
France for their crooky and illegal exercises and I will inform my clients and
collaborators of PM2S & Ricoh Imaging France noncommercial & unethical exercises.
I suspect these kind of pratiques from PM2S are done with or without Ricoh Imaging,
or Fujifilm or Epson knowledge.
While no answer is provided by any of these companies, particularly Ricoh Imaging,
I strongly encourage every consumer in France or Europe to forget about buying
anything from Ricoh Imaging /Pentax.
Please feel free to make this note turn as much as possible.
For more info,

I will do my best to reply you ASAP

Thank you
bog@bmdphoto.com