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Patrick Mackaaij
is a marketeer at team Worcade.
WORCADE: COLLABORATION
PLATFORM FOR SERVICE
PROFESSIONALS
It has become quite common for organizations nowadays to outsource work such
as coffee machine maintenance or server management. As a result, more and more
customers deal with specialists from other organizations. The end user trusts that you,
as a service professional, are in charge of this collaboration.
Every supplier works differently. One supplier prefers it when you call
them, the other can be reached on a general email address and another
You work more and more with service professionals from different
works with their own service management tool. This way, important
information that helps you stay in charge is spread out across different
a case of duplicating work. You often lose track when the request
organizations and their suppliers easier, more efficient and more fun.
is forwarded and you need to regularly ask the supplier for a status
Complicated links, copy-pasting text and old interfaces are part of the
update. Sometimes you need to contact the supplier for this, because
inbox. This way, you lose time repeating request and trying to get
a good overview.
add work orders to communicate tasks and time spent, or close the
name. With a single click you can share additional information from
the TOPdesk call with your supplier. This could be a request, action,
object, location and attachments. Worcade includes handy details such
From TOPdesk you only need a single click to start a conversation with
your supplier. Responses from the supplier are directly recorded on the
clear overview. The supplier can easily add a work order and invoice
Worcade tab of the call card. This way, the entire conversation is in one
clear location and you can directly see whether the supplier has read it.
Worcade uses data from a call, like the short description or the supplier
Editorial
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call. This way, TOPdesk customers and our support employees work
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