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Services NC II
BASIC COMPETENCIES
Not Yet
Competen
t
NAME
Prepare
financial
reports
CORE COMPETENCIES
Participate in
negotiations
to solve problem
Maintain/ enhance
relevant technology
Apply relevant
technology
Identify appropriate
technology
Analyze results
Apply mathematical
procedures/ solution
Identify mathematical
tools and techniques
Determine the
possible cause/s of
the problem
Apply quality
standards
procedures to Use appropriate
transfer files/data devices and
Identify relevant
information in
Solve workplace
problem related to work
activities
and software
Prepare and use
according to taskappropriate hardware
improvementEngage in quality
Prepare policy
compliance reportcapabilities of both Identify and explain
hardware and the functions, general
software
features and
COMMON COMPETENCIES
planning negotiations
workClarify standard of
performance
Supervise team
performance
Set performance
expectation for team
members
Assign
responsibilities
among members
Provide team
leadership
arising in the
Identify and
workplace communicate issues
Lead workplace
discussions
Communicate
information about
workplace processes
Check policy
compliance
Prepare trial
balance
statementsPrepare financial
balanceSummarize trial
accuratelyIdentify tasks
Meet client/customer
requirements
Maintain a
professional image
Maintain an effective
relationship with
clients/customers
Post
transactions
Summarize ledger
entriesTransfer journal
Journalize
transactions
Prepare ledger
Analyze documents
accountsPrepare chart of
Lead workplace
communication
Use relevant
technologies
technology
Greet customer
Practice career
professionalism
COMMON COMPETENCIES
Perform computer
operations
Observe
workplace
hygiene
procedures
Work in team
environment
BASIC COMPETENCIES
Practice occupational health and safety procedures
Record complaint
Promote food
and beverage
products
Welcome guests
and take food and
beverage orders
CORE COMPETENCIES
Receive and handle guest concerns
BASIC COMPETENCIES
B1. Participating in
Workplace
Communication
B1.1
B1.2.
B1.3
B2. Working in a
Team
Environment
B2.1
C1.1
C1.2
C1.3
B2.2
C5.2
C5.3
B3.3
B3.1
B3.2
B3.3
B4.1
B4.2
C2.1
C5.1
B3. Practicing
Career
Professionalism
C5.4
C2.2
C2.3
C2.4
C2.5
C2.6
C7.1
C7.2
C6.2
C6.3
B4.3
B4.4
C3. Performing
Mensuration and
Calculation
C4.
C4.
1
2
C7. Testing Electronic Components
C3.1
C3.2
C7.3
C3.3
C4.
3
C4.
4
C7.4
CORE COMPETENCIES
CC1. Installing and
Configuring
Computer Systems
CC2. Setting-up
Computer Networks
CC1.
1
CC2.
1
CC1.
2
CC1.
3
CC2.
2
CC2.
3
CC3. Set-up
Computer Servers
CC3.
1
CC3.
2
CC3.
3
CC4.
1
CC4.
2
CC4.3