Академический Документы
Профессиональный Документы
Культура Документы
Notice
The information contained in this document is subject to change
without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance,
or use of this material.
This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated to another language without the
prior written consent of Hewlett-Packard Company.
AMIDIAG is a trademark of American Megatrends Inc.
Acrobat is a trademark of Adobe Systems Inc.
SoundBlaster is a trademark of Creative Technology Limited.
Microsoft, MS, MS-DOS and Windows are U.S. registered
trademarks of Microsoft Corporation.
Hewlett-Packard France
Commercial Desktop Computing Division
38053 Grenoble Cedex 9
France
1997 Hewlett-Packard Company
iv English
Provide precise information about the error and about the PCs
configuration.
English v
vi English
Contents
iv
iv
vi
0301h 03FFh:
0400h 04FFh:
0500h 0550h:
0601h 0607h:
0701h 0705h:
0810h:
0801h 0812h:
English vii
0900h 090Fh:
22
24
1000h 100Dh:
24
1100h 1110h:
26
1301H 1503h:
27
30
32
viii English
2 English
0001h 00AFh:
Code
Explanation
Details/Parts to Check
0001h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0002h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0003h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0004h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0005h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0006h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0007h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0008h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
English 3
Code
Explanation
Details/Parts to Check
0009h
0010h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0011h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0012h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0013h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0014h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0015h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0016h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
001Eh
4 English
0001h 00AFh:
Code
Explanation
Details/Parts to Check
0020h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0021h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0022h
0025h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0026h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0027h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0028h
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0029h
002Ah
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
002Bh
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
002Ch
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
English 5
Code
Explanation
Details/Parts to Check
002Dh
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
002Eh
002Fh
Processor error.
Check that the processor is correctly installed.
If the error persists, install new processor.
0030h
0031h
0032h
0040h
0041h
0050h
0051h
0052h
0060h
0061h
6 English
0001h 00AFh:
Code
Explanation
Details/Parts to Check
0062h
0063h
0070h
0071h
0072h
0073h
0074h
0075h
0076h
English 7
Code
Explanation
Details/Parts to Check
0077h
0078h
0079h
0083h
0084h
0085h
0086h
0087h
GENERATE_SPECIAL_CYCLE check
failed.
0088h
BIOS error.
Install new system BIOS.
0090h
0091h
0094h
0095h
8 English
0001h 00AFh:
Code
Explanation
Details/Parts to Check
0096h
009Ah
009Bh
009Ch
009Dh
009Eh
009Fh
Insufficient memory.
00A0h
00A1h
00A2h
00A3h
00A4h
00A5h
00A6h
00A7h
00B1h
00B2h
00C0h
Non-Intel processor.
00C1h
Non-Pentium processor.
English 9
Code
Explanation
Details/Parts to Check
00C2h
Non-MMX processor.
00C3h
00C4h
00C5h
00C6h
00C7h
00C8h
00C9h
00CAh
00FFh
Out of memory.
10 English
0100h 01A0h:
Code
Explanation
Details/Parts to Check
0100h
0101h
0102h
BIOS error.
Install new system BIOS.
0120h
Memory error.
Replace appropriate memory module.
0130h
Memory error.
Replace appropriate memory module.
0131h
Memory error.
Replace appropriate memory module.
0132h
0135h
Memory error.
Replace appropriate memory module.
0136h
0140h
Memory error.
Replace appropriate memory module.
0150h
Memory error.
Replace appropriate memory module.
English 11
Code
Explanation
Details/Parts to Check
0160h
0170h
0171h
0172h
0180h
Memory error.
Replace appropriate memory module.
0181h
0182h
Memory error.
Replace appropriate memory module.
0183h
Memory error.
Replace appropriate memory module.
0190h
Memory error.
Replace appropriate memory module.
01A0h
Memory error.
Replace appropriate memory module.
12 English
0201h 02FFh:
Code
Explanation
Details/Parts to Check
0201h
0202h
0204h
0205h
Reset failed.
0207h
0208h
0209h
020Ah
English 13
Code
Explanation
Details/Parts to Check
0210h
0211h
0220h
Controller failure.
0240h
0280h
0281h
02AAh
02CCh
02EEh
14 English
0301h 03FFh:
Code
Explanation
Details/Parts to Check
02F1H
Missing partition
Run fdisk to partition your hard disk.
02F2H
02F3H
Partition error.
Run fdisk to check the partitions.
02F4H
Possible virus.
Check for viruses.
02F5H
Format error.
Format the partition.
02F6H
Partition error.
Run fdisk to re-partition.
02FFh
Code
0301h
Explanation
Undefined or invalid command.
Details/Parts to Check
Flexible disk drive or flexible disk controller error.
Check your flexible disk drive is installed correctly.
Install new flexible disk drive.
If error persists install new system board.
English 15
Code
Explanation
Details/Parts to Check
0302h
0303h
Disk is write-protected.
Diskette error.
Remove write protection from diskette.
If error persists, replace diskette.
0304h
0305h
Reset failed.
0307h
0308h
0309h
030Ah
0310h
0311h
Diskette error.
Replace diskette.
16 English
0301h 03FFh:
Code
Explanation
Details/Parts to Check
0321h
0322h
0340h
0380h
03AAh
03CCh
03EEh
03FFh
English 17
Code
Explanation
Details/Parts to Check
0400h
0401h
0410h
0411h
0412h
0413h
0414h
0415h
Keyboard error.
Replace the keyboard.
0416h
0417h
0418h
18 English
0500h 0550h:
Code
Explanation
Details/Parts to Check
0500h
0502h
0503h
0504h
0505h
0507h
050Ch
050Dh
050Eh
Media error.
English 19
Code
Explanation
Details/Parts to Check
050Fh
0510h
0511h
0512h
0514h
0515h
0516h
Replace tape.
If error persists, install new tape drive.
0520h
No CD in drive.
0521h
0523h
0524h
CD Selftest error
20 English
Code
Explanation
Details/Parts to Check
0525h
CD Open error
0526h
CD Close error
0527h
CD buffer error.
0528h
0550h
Read timeout
English 21
0601h 0607h:
Code
Explanation
Details/Parts to Check
0601h
0602h
0603h
0604h
0605h
0606h
0607h
0608h
22 English
0701h 0705h:
Code
Explanation
Details/Parts to Check
0609h
0610h
0611h
0701h 0705h:
Code
Explanation
Details/Parts to Check
0701h
0702h
0704h
0705h
0706h
0707h
English 23
Code
0708h
Explanation
Loopback test failed at XXXXh port.
0810h:
Code
0810h
Explanation
Speaker test failed
0801h 0812h:
Code
Details/Parts to Check
Explanation
Details/Parts to Check
Speaker error.
Check the PC speaker is connected correctly.
Install new PC speaker.
Details/Parts to Check
0801h
0802h
0803h
0804h
24 English
0900h 090Fh:
Code
0812h
Explanation
Code
Details/Parts to Check
0900h 090Fh:
Explanation
Details/Parts to Check
0900h
0901h
0903h
0904h
English 25
Code
Explanation
Details/Parts to Check
0905h
0906h
0907h
0908h
0909h
090Ah
090Ch
26 English
0A00h 0A06h:
Code
Explanation
Details/Parts to Check
090Dh
090Eh
DDC Error.
Check the DDC display interface.
090Fh
DDC Error.
Check the DDC display interface.
0A00h 0A06h:
Code
Explanation
Details/Parts to Check
0A00h
No CD in drive.
CD-ROM error.
Insert a CD in the CD-ROM drive.
0A01h
0A02h
0A03h
0A04h
0A05h
No data CD in drive
CD-ROM error.
Insert a data CD in the CD-ROM drive.
English 27
Code
0A06h
Explanation
No audio CD in drive.
Details/Parts to Check
CD-ROM error.
Insert an audio CD in the CD-ROM drive.
Code
Explanation
Details/Parts to Check
1000h
Processor ID error.
Check that the processor is correctly configured.
1001h
Processor error.
Install a new processor.
1002h
Processor error.
Install a new processor.
1008h
Processor error.
Check that the processor is correctly configured.
If the error persists, install new processor.
1009h
Processor error.
Check that the processor is correctly configured.
If the error persists, install new processor.
100Ah
Processor error.
Check that processor is
Install a new processor.
100Bh
Processor error.
Install a new processor.
100Ch
Processor error.
Install a new processor.
28 English
1100h 1110h:
Code
Explanation
Details/Parts to Check
100Dh
Processor error.
Check that the processor is correctly configured.
If the error persists, install new processor.
100Eh
100Fh
Processor error.
Check number of processors present.
1030h
1031h
1100h 1110h:
Code
1100h
Explanation
Function error
Details/Parts to check
APM error.
An APM function for the device did not complete
correctly.
English 29
Code
1110h
Explanation
Power State Error
1301H 1503h:
Code
Explanation
Details/Parts to check
APM error.
Device power state not as expected..
Details/Parts to Check
1301h
USB error.
Install new system BIOS.
1302h
USB error.
Install new system BIOS.
1303h
USB error.
Install new system BIOS.
1304h
USB error.
Install new system BIOS.
1305h
USB error.
Install new system BIOS.
1306h
USB error.
Install new system BIOS.
30 English
The Advanced
Tests Screen
To Enter the
Advanced Tests
30 English
Help on Advanced Tests You can get more information about each available test. There are two
ways to get information about a test:
Press
for more in-depth help on the test currently selected in
the menu. To come back from the Help screen to the advanced test
screen, press the B key.
Running Advanced
Tests
Stopping a Test
in Progress
Once you have selected Continue and the test is running, you can
press
to abort the test while it is running. Some tests are critical and
cannot be aborted. If you abort the test, the message Test Aborted is
displayed.
Once the test has completed, a window appears indicating the result:
Test Passed or Test Failed. The window also has several command
options so that you can select your next action:
Browse All Test Errors: to browse all the errors that have arisen
since you started the advanced system tests (or since you last erased
the error list).
CAUTION
Do not use the Erase Error List command if you want to create a
Support Ticket (test report). The error list is used to create the Support
Ticket.
English 31
If the Error Code is Not If the error code you are looking for is not provided in chapter 1, contact
HP Support.
Listed
Sending Comments and You can email all information about missing error codes, as well as any
comments and suggestions to the email address provided in the HP
Suggestions to HP
World Wide Web Site, at http://www.hp.com.
32 English
For a full error report, create the Support Ticket. The Support ticket is
a text file containing a complete record of the test results and the PCs
configuration. To create a Support Ticket when you have completed the
advanced tests:
1 Press
to exit the Advanced System Tests. The Vectra Hardware
Diagnostics Support Ticket screen will appear:
2 Press
to create a Support Ticket. Once the Support Ticket has
been successfully created, you will be given the filename and
location of the Support Ticket File.
To learn more about the Support Ticket, refer to the Vectra Hardware
Diagnostics Users Guide. To learn where to get the Users Guide, refer
to the section For More Information on page vi.
English 33
34 English