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CHAPTER 1:
INTRODUCTION
1.0
intermediate steps;
party or parties that can manage the outcome. This is done financially through
insurance contracts or hedging transactions, or operationally through outsourcing
an activity.
2.0
3.0
step. And you add the risk treatment measures for the highest ranking or most
serious risks to your Project Risk Register.
Step 5: Monitor and Review the risk. This is the step where you take your
Project Risk Register and use it to monitor, track and review risks
4.0
Scope
Risk Management
Context
AUSTRALIAN/
NEWZEALAND
STANDARD, AS/NZS
4360:2004
provides a generic
guide for managing
risk
may be applied to a
very wide range of
activities, decisions or
operations of any
public, private or
community enterprise,
group or individual
ENTERPRISE RISK
MANAGEMENT
INTERGRATED
FRAMEWORK COSO
2004
professional body in
United Kingdom
framework of content
and methodology that
detail the requirements
for sustainable and
effective enterprise risk
management
applied in strategy
setting and across the
enterprise, designed to
identify potential events
that may affect the
entity, and manage risk
to be within its risk
appetite, to provide
reasonable assurance
regarding the
achievement of entity
objectives
has eight Components
and four objectives
categories
Authority and
pledge to the ERM
RISK Management
policy
RISK MANAGEMENT
STANDARD
AIRMIC/ALARM/IRM
2002
Standard describes
external and interna
drivers of risk,
categorising them as
financial, strategic,
hazard and
operational.
Standard sets out th
basic risk
management proces
5
Risk Assessment
Risk Response
communication and
reporting
Information and
Communication
Monitoring
improving this capability
and coordination, while
integrating the output to
provide a unified picture
of risk for stakeholders
and improving the
organization's ability to
manage the risks
effectively
COSO does not have an
exactly comparable
section but discusses in
a number of places: The link to business
objectives
The organizations
internal environment
Four categories of
objectives strategic,
operations, financial
reporting and
compliance
Risk management
philosophy and
diagram
Standard sets out
benefits of risk
management.
Objective
provide guidance to
enable public, private
or community
enterprises, groups
and individuals to
achieve:
i. a more confident
and rigorous basis
for decisionmaking and
planning;
ii.
better identification
of opportunities
and threats; and
iii.
gaining value from
uncertainty and
variability.
At a high level, all three of standard are similar in that each of them:
sets out a generic process for risk management and accepts that there
needs to be flexibility in implementation
sets out steps in the risk management process with brief guidance on
each.
Based on Table 1.1 which are explained about the three standard, our team has
decided to follow and use AUSTRALIAN/ NEWZEALAND STANDARD, AS/NZS
4360:2004 approach for our case study is AKLEH Highway Phase 2 (Ampang-Kuala
Lumpur Elevated Highway (Akleh) Phase 2 East Bound from Ulu Kelang Interchange
(Km 6.0). Akleh Phase 2. Reason is because this standard may apply to the wide range
of activities decisions or operations of any public, private or community enterprise,
group or individual. This standard also gives benefit to managing the risk such as:
1)
2)
be aware of the need to identify and treat risk throughout the organization
3)
4)
5)
6)
improve governance
7)
8)
9)
improve controls
10)
11)
12)
13)
14)
minimise losses
15)
16)
CHAPTER 2:
LITERATURE REVIEW
In every construction stage there is always a risk. Risk management is part of
successful construction driver. Risk management plan is the strategy of implementing
the best tools to make sure project will be completed. Generally the basic strategy used
by construction players todays are; Avoid, control/mitigate the risk, accept the risk and
transfer the risk and this strategy known as (ACAT).
The positive impacts of implementing the risk management plan are improvement in
planning, meet the project completion date, and develop reputation among industry
player. This positive result will develop the reputation and good impression to the
contractor.
Five steps in produce a good management plan are first identifying the risk. Second
analyzed the risks, third, evaluate or rank the risks, forth, treat the risk and lastly monitor
and review the risk. This process is widely used in the making of good risk management
plan due to the process were stated in risk management standard which also support by
the international standard. This will help to improve the operation efficiency, increase the
productivity and help the company to access new market.
Each develop country have their own standard to suite with environment and others
factor.
Australian/Newzealand
Standard,
AS/NZS
4360:2004,
Enterprise
Risk
10
CHAPTER 3:
PROJECT BACKGROUND
3.1 Introduction of Project
AKLEH is the countrys 1st intra-urban highway, and was envisioned as a solution to the
traffic congestion along Jalan Ampang caused by the rapid development in the Ampang
and Hulu Kelang vicinity. AKLEH spans 7.9km, and starts eastward from Jalan Sultan
Ismail to the riverbanks of Sungai Klang and Sungai Ampang and ends at Taman
Ampang Utama in Ampang. AKLEH provides 3 lanes carriageway in each direction from
Jalan Sultan Ismail interchange to Dato Keramat interchange. From Dato Keramat
interchange to Ampang interchange, there is a 2 lanes carriageway in each direction.
Figure 3.1 shows the current route map of the AKLEH Highway.
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11
Figu
re 3.1: AKLEH Route Map
Figure 3.2 shows the overall layout plan image for AKLEH Phase 2 construction project.
It divided into 3 sections which is from Jelatek Interchange KM4.6 until Ampang
Interchange KM6.0.
With the availability of AKLEH Phase 2 highway, it expected to reduce up to 35% of
traffic problems during the peak hours. The three-lane one-way route is wider and it can
contribute to a more comfortable drive and safer for motorists that heading towards
Jalan Ulu Kelang, Middle Ring Road II (MRR2) and Ampang.
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12
Our case study is AKLEH Highway Phase 2 (Ampang-Kuala Lumpur Elevated Highway
(Akleh) Phase 2 East Bound from Ulu Kelang Interchange (Km 6.0). Based on Figure
3.3,the layout plan of interchange shows that Akleh Phase 2 is an additional route
connecting to the existing deck (AKLEH Highway) that will involve the expansion of the
existing two-lane dual carriageway into a three-lane dual carriageway from KM 4.6,
Persimpangan Jalan Jelatek until KM 6.0, Jalan Ulu Kelang Interchange towards
Ampang Area by providing a new three-lane route along the 1.4 km.
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Project Start
16 May 2014
Completion Date
Owner
November 2015
Jabatan Kerja Raya
Concessionaire
Project Developer
Lead Consultant
Main Contractor
Environmental Management
Plan
Program Management
Solution
Table 3.1 shows the summary of the AKLEH Phase 2 project. The project costing is RM
98,891,792.70million which is nearly 100 million of the project by Jabatan Kerja Raya
(JKR). This project is completed 7 months ahead of the original completion date of the
project where it starts on 16 th of May 2014 and completed within 24 months November
2015.
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CHAPTER 4
RESEARCH METHODOLOGY
4.1 INTRODUCTION
15
16
16
17
Assessment of feedback from questionnaire survey was made. Analysis was carried out
for nine (9) responses to identify major risk contributing factors. Analysis is discussed in
details, on the basis of which recommendations to construct projects were made.
The approach to the study has been summarized, which consists of data/results that
methodology as shown in Figure 4.1
RISK ANALYSIS
RISK EVALUATION
RISK TREATMENT
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18
Risk identification is the first stage in the risk management process. Risk identification is
the process of systematically identifying all possible risk factor which have a potential
impact on the project. It consists of documenting on an ongoing basis throughout the
project all external as well as internal risks.
In this stage, potential risks associated with the particular construction project must be
identified (Zou, Wang, & Zhang, 2007). Al-Bahar & Crandall (1991) defined the risk
identification as systematic and continuous process of identifying, categorizing, and
assessing the initial significance of risks associated with a construction project.
To establish identification of risk exposure to that particular AKLEH Phase 2
construction project, we are looking for lists of potential risk associated with various
project through journals, progress report of the AKLEH Phase 2 project, and information
provided by project management personnel. Identified risk factor from data collection
from journals related to similar and various construction project (Batson, 2009; ElSayegh, 2008; Ghosh & Jintanapakanont, 2004; Pinthong, 2003; Zhao, Hwang, & Yu,
2013; Zou et al., 2007) were also be listed.
Risk category is an integrative part of risk identification to structure the diverse risks
affecting a construction project. We are categories for each category as a step to help
us to find and predict the risks factor. In this paper, risks are categories into technical
and non-technical risk categories.
The technical risk includes risk during Construction, Design, Environmental and
Logistic. The non-technical risk is Legal, Politic and Contracts Provision, Finance, and
Organizational.
Table 4.1 illustrates the risk categorization with respect to the priority in the risk factor.
All the risk which is possible at each category will be identified as types of risk.
Risk ID
1
2
3
4
5
6
Category
Technical Risk
Non-technical
7
8
19
Item
Construction
Design
Environmental
Logistic
Politics and Contracts Provision
Legal
Finance
Organizational
10)Inadequate planning
of subcontractors
13)
Bad
Weather14)Change
in
law
and
regulation
15)
supervision 20) Bureaucratic system and long procedure for approval 21)
Compliance with Government 22) Delay in payment for claim 23) Cash flow
difficulties 24) Price inflation of construction materials 25) financial failure with the
contractor 26) Exchange rate fluctuation 27) Monopolizing of material due closure
and other unexpected political condition 28) Lack of financial resources 29) Change
in taxation/new tax rates 30) Method of construction defined in drawing and
specification is inappropriate and inapplicable to construction 31) Design and
drawing change 32) Defective design (incorrect) 33) Not coordinated design 34)
Inaccurate quantities 35) Lack of consistency between bill of quantities, drawing and
specification
36) Rush design 37) awarding the design to unqualified design 38)
20
42) Difficulty to access the site (very far) 43) Environmental factors(floods,
earthquakes, etc.) 44) Compliance with law and regulation 45)
Inaccurate
project
program 46) Poor communications between the home and field offices (contractor
side) 47) Lack of manpower on site 48)Inaccurate project program 49) Undefined
scope of working 50) Lack of skilled workers 51) Inexperienced staff assigned 52)
Losing critical staff at crucial point of the project 53) Insufficient time to plan 54)
Unanticipated project manager workload 55) Not enough time to plan 56) Priorities
change on existing program.
20
21
Category item
Construction Factors Category
Legal Factors Category
Politics and Contracts Provision
Factors Category
Finance Factors Category
Design Risk Factors Category
Environmental Factors Category
Logistic Factors Category
Organizational Factors Category
Total
13
02
06
08
09
06
06
06
56
22
The second section questionnaire required the respondent to rank these on a scale
with the rating of 1 representing Negligible; 2 Minor 3 Serious; 4 Fatal; and
5Catastrophic according to the degree of Impact risk in construction.
The third section addresses general information about the respondents such as (1)
Years of experience and (2) Position of the respondent.
The fourth section consist of the parties responsible in the particular task. This
section is to identify which the person who are most responsible to the particular
risk and the project.
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23
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Data Collection
The questionnaire was developed to assess the feedback on the relative
importance of risk causes. The Questionnaires were mailed to the main
contractor, Projek Lintasan Kota Sdn Bhd. Completed forms were requested to
be mailed or faxed back to us, and the response for this request was poor.
Another approach of collecting data was used; involved follow-up telephone
calls, most of data were collected by this method.
Over a period of 1 week later, we collected nine (9) responses from fifteen (15)
total forms from Projek Lintasan Kota Sdn Bhd.; this means the rate of
response was 60%. From the data, the questionnaire was filled out by nine (9)
highly experienced construction professionals including Project Managers, Site
Managers, Assistant Managers, Project Engineers, Finance Managers, HSE
Officer, Site Engineer, Project Engineer and Sr. Exc. Project Development. The
result shown that, the questionnaired was answered by different person with
different position. The details of respond from respondents with their
24
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NO
1
2
3
4
5
6
7
8
HSE Officer,
Site Engineer,
11.11
11.11
Project Engineer
1
1
1
11.11
Total
100 %
11.11
26
for respondents experience above 11 till 5 years and group 4 for respondents
experience above 16 years; Table 4.4 depicts these groups.
In all surveys, the majority of the respondents have 11 till 15 years experience in
construction/project management or working knowledge of construction/project
management activities.
Based on work experience and employment position, it was inferred that the
respondents have adequate knowledge of the activities associated with construction
project risk. This makes them as reliable and credible sources of information which
is crucial to satisfy the research goal. The procedure, findings, and relevant
discussion of the analyses are detailed in the following section.
No of respondents
1
4
2
2
Total
Percentage%
11..11%
44.44 %
22.22 %
22.22 %
100 %
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Qualitative analysis
Qualitative analysis that focuses on identification and subjective
assessment of risks. The qualitative analysis are most applicable when
risks can be placed somewhere on a descriptive scale from high to low
level (Winch, 2002). There are many techniques for this and they are
known as qualitative risk analysis, the red-light/green-light rating, the risk
matrix method, and the urgency assessment.
4.3.2.2
Quantitative analysis
Quantitative analysis that focuses on an objective assessment of the
risks.. The quantitative analysis are used to determine the probability and
impacts of the risks identified and are based on numeric estimations
(Winch, 2002).
The factors causing risk in construction projects in AKLEH Phase 2 will be looked
at from different perspectives. It will examine the data provided by respondents
and that will be the basis for case selection. The level of risk will be calculated as
final outlined results. These factors will be ranked and categorized based on their
total risk score by using qualitative risk analysis with Risk Matrix Method.
27
4.3.3
28
A Risk
Matrix is a matrix that is used during Risk Assessment to define the various
levels of risk as the product of the probability categories and impact categories.
This is a simple mechanism to increase visibility of risks and assist management
decision making.
This matrix setup for our study is 5x5. The vertical side of the matrix is labeled
probability and the horizontal side is project impact (refer Table 4.5 & 4.6). The
scale on the matrix goes from low to high on each side. How low or high are
defined should be based upon the major objectives of the project.
The probability and impact matrix illustrates a risk rating assignment for individual
risk factors in the identified risks categories. The risk matrix shows the
combination of impact and probability that in turn yield a risk priority (shown by the
red, yellow, and green colour).
The risks in the upper right corner with risk score in range 15 25 was considered
as a high risks that must be addressed in project planning and the response plan
is required. The risks in the middle with risk score in range 5-14 is a medium level
and the response plan as neede. The lower left corner are Low risks and can be
optional or ignored.
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PROBABILITY
IMPACT
1=Negligible
2=Minor
3=Serious
4=Fatal
5=Catastrophic
5= Most Likely
10
15
20
25
4= possible
12
16
20
3= Conceivable
12
15
2= Remote
10
1=Inconceivable
Risk
Action
High
15-25
Medium
5-14
Low
1-4
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30
13
2
12
-
34%
0%
6%
8
9
4
4
11%
12%
17%
14%
6%
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35
100%
30
31
31
32
32
33
Figure 3 represents the ranking of the risk factors with the respect to risk categorization.
From studying this project and analyzing the data, it was found that the highest risk in
the construction categories during the construction stage. While the most frequently
mentioned risk factors with 34% from the total of high risk factor. Environmental Factors
Category contributed 17%, Logistic Factors Category 14%, Finance Factors Category
11% and Politics and Contracts Provision Factors Category, Design Factors Category
Design Risk Factors Category, Organizational Factors Category with 6% respectively.
Case study conclusion from studying and analyzing the AKLEH Phase 2 project, it was
found that there is most of respondent agreed that the high level of risk is during the
construction stage. Respondents believed that these risk events are responsible for
poor quality of work, delays and associated losses. Risks with high impact and high
probability, such as Construction Factors Category, Environmental Factors Category,
Logistic Factors Category and Finance Factors Category are required further analysis,
including quantification, and aggressive risk management
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Risk Mitigation
Risk Transfer
Risk Acceptance
Contractually
altogether by
and probability of
eliminating the
loss exposure to a
acceptance level
third party
consequences
event
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35
Main contractor sublet some portion of their contract works to their sub
contractors, whereby the subletting exercise itself will transfer all the risks related
b.
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ID
Risk Category
Risk
ID
1
Shortage of equipment
Shortage of material
8
9
10
11
Insolvency of suppliers
12
Insolvency of subcontractors
13
Bad Weather
5
1
Construction
Risk Factor
Risk
Response
Mitigation
36
Legal
Politics and
Contracts
Provision
14
15
16
17
18
19
Poor supervision
Mitigation
Mitigation
20
Finance
Design
Environmental
Logistics
37
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
Rush design
37
38
39
Pollution
40
Ecological damage
41
42
43
44
45
Acceptance
Mitigation
Mitigation
Mitigation
Mitigation
37
Organizational
46
47
48
49
50
51
52
53
54
55
56
38
Mitigation
38
Risk category
Risk
code
Risk Factor
Shortage of equipment
39
Risk Treatment
a) Hire the security officer to make sure about the
safety of the equipment
b) Conduct the frequent jobsite inspection
c) Establish safety equipment and material storage
system
Material price fluctuation
a) Always have a review of construction material at
the current situation
b) Develop a good, clear and appropriate plan and
control on schedule.
c) Maintain good relationship with the suppliers to
avoid any chance for the suppliers to take an
advantage of their material prices
Shortage of material
Construction
Late deliveries of
material
Poor quality of
workmanship
39
Accidents
Damage to persons or
property
10
Inadequate planning
11
Insolvency of
suppliers
Construction
12
Insolvency
of subcontractors
40
40
Construction
13
19
Politics and
Contracts
Provision
Design
Bad Weather
Poor supervision
20
22
23
24
Price inflation of
construction materials
28
Lack of financial
resources
30
Method of construction
defined in drawing and
specification is
inappropriate and
inapplicable to construct
Finance
41
41
31
33
35
Lack of consistency
between bill of
quantities, drawing and
specification
Environmental
39
Pollution
40
Ecological damage
41
Adverse weather
conditions
42
42
42
43
Environmental factors
(floods, droughts, etc.)
44
45
Inaccurate project
program
47
Lack of manpower on
site
49
Undefined scope of
working
Logistics
50
51
Inexperienced
staff assigned
52
Organisational
43
existing utilities
b) Always aware with the condition of surrounding
area and make proper plan or schedule to check
on the satisfaction of public
c) Arrange and undertake comprehensive site
investigation before construction phase
a) Insurance carried by owner
b) Contractual clauses for delay and payments for
incurred damages
Access and leverage information in prequalification
database to select
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44
Table 4.10 above represents the mitigation measures that have been proposed. The
mitigation measures method recommended by the respondents of the questionnaires
which are the higher level of the management of the AKLEH Phase 2 construction
project.
Those mitigation methods was obtained by interviewing and we make a phone call to
the respondents of the questionnaires before which are the persons who is in charge
and close to the AKLEH Phase 2 project.
The data of the mitigation measures have been discussed amongst all project
participants after they doing brainstorming and internal meetings among their staff
project to find the most appropriate method suited to the situation.
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Ensuring that controls are effective and efficient in both design and operation
Analyzing and learning lessons from risk events, including near-misses, changes,
trends, successes and failures
Detecting changes in the external and internal context, including changes to risk
criteria and to the risks, which may require revision of risk treatments and
priorities
As part of the monitoring process, the thresholds for the risk criteria should be reviewed
at the commencement of each risk assessment cycle to identify the processes that may
be subject to increased risks and, as such, would derive the greatest value from the risk
assessment.
In project AKLEH Phase 2,once the risk response plan were taken place, risk monitoring
and review has to be implemented to deal with the evolution of risk factors, triggers and
effectiveness of responses and other aspects of risk environment. Risk monitoring is
establishment of systematic reviews which scheduled in the project schedule. This
includes ensuring all requirements of risk management plan are being implemented,
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assess currently defined risks, evaluate the effectiveness of action taken, validate
previous risk assessment (probability and impact) based on on-going construction
progress, identifying new risk also establish risk communication between all project
stakeholder and personnel.
Frequent holding site meeting within all stakeholder, regular work inspection during
construction and application of monitoring tools such as bar charts and CPM schedule
network analysis would help a lot in planning and monitoring performance of project
quality (Abdul-Rahman et al., 2006). The risk register has to be periodical updated.
According to Can & Cruz (2002), risk monitoring may lead to modification of risk
management strategy by taken place the corrective and preventive measures to avoid
similar crises in other areas of the project.
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CHAPTER 5:
CONCLUSION
In order to achieve project objectives in term of time, cost, quality and environmental
sustainability, systematic risk management is very crucial. Variety risks related to
different project stakeholders may occur at different project stages. Proper management
of these risks can help significantly influence the achievement of project objectives (Zou
et al., 2007). A project stakeholder includes project owner, consultant, contractor, and
authority should cooperate together since throughout project lifecycle to organize and
strategies the potential risk.
Risk management concept is moderately fresh to the construction industry. The
analytical addition presented in this course project is the efficient analytical method to
be implemented in the real situation in construction project. It can improve in term of
cost, time and also quality.
However, to achieve the oriented goal, all parties such as clients, designers, contractors
and government agencies must do their parts and be responsible in whatever
circumstances to ensure the safe, efficient and high quality construction activities
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CHAPTER 6
RECOMMENDATION
AKLEH Phase 2 project is renowned as a high risk in construction industry. Where are
involve complexity of project, time consuming design and construction processes
characterized by unforeseen circumstances.
As a result, effective risk management is essential in construction AKLEH Phase 2
project in to minimize losses and enhance profits. Therefore, each of contractors may
wish to implement these concepts in varying degrees onto the efficient and effective
management of the risk involved.
Second recommendation is contractors involved in this AKLEH Phase 2 project must
consider the rate of contingency sum or risk allowance and variable pricing of each
element during tendering stage. This is to secure the contractors from all angles
unforeseen circumstances occur during construction project.
Third recommendation is to small firms may utilize the classification concepts to provide
a better view of total risk and use these results to determine if the project is worth
bidding. Larger firms may desire to blend the concepts into their existing insurance
programs, maintaining a dynamic risk evaluation program for the life of the project as
suggested.
The last recommendation is for risk department should prepare a risk report for each
project that their firms participated in tender. The report most consist of all construction
risk involved at every construction stages starting from design, construction up to
operational stage if needed. The risk report should include identified construction risk,
raft estimate or cost of risk and proposed mitigation plan with costing.
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CHAPTER 7
REFERENCES
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AS/NZS 4360. (2004). Risk Management. The Joint Standard Australia/New Zealand
Standard
Can, A., & Cruz, M. P. (2002). Integrated Methodology for Project Risk Management,
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