SYNOPSIS

NAME

DONA CHAR

CLASS

TYBBI

ROLL NO

166206

SEM
YEAR
TOPIC

5
2016-2017
STUDY OF INTERNET BANKING

INDEX
CHAPTER
NO.
I
1.1
1.2
1.3
1.4
II.
III.
IV.
V.
VI.
VII
VIII.

TITLE
Introduction to the study
Introduction
Objectives of the Study
Importance of the Study
Research Methodology
Introduction to internet banking
Product and services offered by internet Banking
Pros and Cons of Internet banking.
Growth in internet banking
Further problem and solutions related to Internet Banking
Data Analysis and Interpretation
Conclusion
Bibliography
Copy of Questionnaire

CHAPTER: I
INTRODUCTION TO STUDY
1.1 INTRODUCTION
Internet is increasingly used by banks as a channel for receiving instructions and delivering
their products and services to their customers. Different banks follow different levels for
providing services on internet.
Internet Banking lets you handle many banking transaction via your personal computer. For
instance, you may use your computer to view your account balance, request transfer
between accounts and pay bills electronically etc.

1.2 OBJECTIVES OF STUDY

1. To study the effect of internet banking sector on the Indian economy.
2. To study its impact on banking habits of individuals.
3. To understand Internet Banking as a facilities offered by the banks to its customers.
4. To analyse what are the influences of internet banking on the customers.

1.3 IMPORTANCE OF STUDY

This study is needed to find out working of internet banking of all banking function and its
importance to customer as well as bank.

1.4 RESEARCH METHODOLOGY

1.4.1 Method of Data Collection
i. Primary Data
The sources of primary data were questionnaire and personal interviews.
Source: Customer survey through questionnaire.
ii. Secondary Data
The sources of data were Internet, books and newspapers articles.
Source: Book of Reserve Bank of India
Internet Websites.

1.4.2 Sampling/ Sample Size & Data Analysis

The questionnaires were given into the hand of people at their doorstep or else the
answers of questions were collected on telephone conversation and to some people
it was emailed to their e-mail id for their responses.
Sample size= 80
DATA ANALYSIS
On the basis of responses of people on given questionnaires I have made analysis
and have given the form pie-chart of the same data.

DATA ANALYSIS AND INTERPRETATION

1. Awareness of internet banking
Sr. No.

Awareness

No. of
Respondents

percentage

1.

Yes

72

90

2.

No

10

Total

80

100

Interpretation:
90 % people use Internet Banking.
It is good for the banks as most of the respondents were aware of the Internet Banking and
all the services provided under Internet Banking

CONCLUSION

People are not confident enough to whether to rely completely on online banking.
There is hesitancy in their minds with regards to preference. So they use both the

techniques of banking i.e. Online and Traditional.

Because of the complexity and the unawareness in the people regarding the online

banking, there is less utilization of the online banking services provided by the banks.
People are not sure whether their account is completely secured in online banking.
Security concern is the main and the core reason why people do not tend to use
online banking.

People in India are not aware of the full utility of online banking and the
services that can be availed of in online banking.
Most of the Indian populations are salaries employees who do not have
that Volume of transaction that can be used for online transaction.

BIBILIOGRAPHY

www.onlinebanking.net
www.google.com
www.slideshare.net
www.ehow.com
BOOK OF Reserve Bank Of India
Deepak Jain Electronic Banking
Rimple Sanchla Information Technology in Banking and Insurance.

QUESTIONNAIRE
Name:
Address:
Age:
Occupation:
Q1. Are you aware of internet banking?
Yes
No
Q2. Are you using internet banking facility?
Yes
No
Q3.What are the different types of a/c you maintain in your bank?
Savings account
Current account
Salary account
Cash credit account
Q4. Which place do you use to access your internet bank account?
Home PC
Office PC
Cyber caf
Q5. How often do you use internet banking service?
Daily
Weekly
Monthly

Q6.What is the most important reasons you opened an internet bank a/c?
Convenience (24 hour service)
speed
Time saving

transparency
Q7.What is your main transactions you would prefer to do by Internet?
Money transfer
Checking of current balance
Create fixed deposit online
Request a demand draft
Pay bills
Order a cheque book
Request of stop payment cheque
Q8. Do you think its beneficial?
Yes
No
Q9.Do you still visit bank frequently since started using Internet Banking?
yes
No
Q10.Do you think its safe/Secure?
Yes
No