BI FUNCTIONALITY IN

SAP BUSINESS ALL-IN-ONE

FREQUENTLY ASKED QUESTIONS – Internal & Partner Use Only

PRODUCT
Q. What is the new offering?
A. For midsize companies who need greater efficiency and transparency, SAP now offers business intelligence
functionality in SAP Business All-in-One as a combined ERP and BI solution, that helps you get the visibility,
insight, alignment and accountability you need to better manage revenue, margins and liquidity.

Business intelligence in SAP Business All-in-One combines SAP BusinessObjects Edge BI software with SAP Best
Practices for Business Intelligence to deliver graphical reports and interactive dashboards that complement the
existing reports in SAP Business All-in-One.

Unlike generic BI offerings from other vendors, SAP provides preconfigured ERP and BI integration, and best
practices for sales, financial, services, purchasing, and manufacturing analysis. The result is faster deployment,
lower cost of ownership, increased productivity and greater collaboration.

And SAP provides modular functionality that allows midsize companies to address their most critical needs first,
realize quick return on investment, and easily add more functionality as their business requirements change
over time.

Q. How is the offering different than what SAP announced after the BusinessObjects acquisition?
A. In Q1 2008 we offered BusinessObjects Edge BI software for use with SAP Business All-in-One. The difference
between what we offered then and this offering is the SAP Best Practices for Business Intelligence package which
provides preconfigured content and best practices functionality for SAP BusinessObjects Edge BI software with
SAP Business All-in-One ERP.

Q. Isn’t there already SAP Best Practices for Business Intelligence based on SAP NetWeaver Business
Intelligence?
A. Yes, the SAP Best Practices for Business Intelligence (v7.30) based on SAP NetWeaver Business Intelligence (BI)
has been renamed to SAP Best Practices for Business Warehouse (BW). Customers or partners on behalf of
customers should ensure they download the SAP Best Practices for Business Warehouse if they are using SAP
NetWeaver Business Intelligence.

Q. Is this new offering the same as the regular SAP BusinessObjects Edge BI software, or is it a subset of
functionality?
A. The offering is the product SAP BusinessObjects Edge BI software plus the SAP Best Practices for Business
Intelligence package. When customers purchase the offering they get the regular SAP BusinessObjects Edge BI
software not a subset of functionality.

Q. How is the offering different than the out of the box reporting functionality in SAP Business All-in-One?
A. Out of the box SAP Business All-in-One offers best-practice reports, analytics, and tools to satisfy the basic
reporting requirements for financial accounting, logistics, customer relationship management, and more – all
preconfigured by business role and business scenario. This offering provides additional functionality in the areas of
dashboards and visualization, report formatting and interactivity, scenario modeling and integration with Microsoft
Office.

Q. Can I use this offering in conjunction with the out of the box reporting functionality in SAP Business All-in-
One?
A. Yes, we expect that customers will use both together because the SAP Best Practices for Business Intelligence
package currently covers a subset of content provided by the out of the box reporting functionality in SAP Business
All-in-One. Additional content may be provided by the best practices in future releases. In the meantime customers
or partners on behalf of customers can build additional reports and dashboards using SAP BusinessObjects Edge
BI software.
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Q. How is the offering different from SAP BusinessObjects Rapid Marts?

A. Business intelligence functionality in SAP Business All-in-One populates the reports and dashboards by directly
accessing data in the ERP application. In contrast SAP BusinessObjects Rapid Marts extracts data from the ERP
application and loads it into a data mart (relational database). Then reports and dashboards are populated by
accessing data in the data mart. SAP BusinessObjects Edge BI can be used in conjunction with SAP
BusinessObjects Rapid Marts.

Q. How is the offering different than the current SAP NetWeaver Business Intelligence (BI)?
A. Business intelligence functionality in SAP Business All-in-One populates the reports and dashboards by directly
accessing data in the ERP application. In contrast SAP NetWeaver BI extracts data from the ERP application and
loads it into the SAP NetWeaver Business Warehouse (BW). Then reports and dashboards are populated by
accessing data in SAP NetWeaver BW. SAP BusinessObjects Edge BI can be used in conjunction with SAP
NetWeaver BI.

Q. When will the offering be available and where?

A. The offering will be localized and available as follows. For countries not part of the current localization plan we
suggest working with the regional SME Solution Centers to determine how available localized versions can be
used for their countries. For example, with some changes the U.S. version may be used by other English
speaking countries.

SAP Best Practices For Works with SAP BusinessObjects Edge BI 3.0
Business Intelligence package v1.30 (current release)
Brazil Available Q2 2009
Germany Available Q2 2009
United States Available Q2 2009

SAP Best Practices For Works with SAP BusinessObjects Edge BI 3.1
Business Intelligence package v1.31 (April 2009 release)
Brazil Available Q3 2009
Germany Available Q3 2009
United States Available Q3 2009
China Available Q3 2009
France Available Q3 2009
Switzerland Available Q3 2009
Japan Available Q3 2009
Mexico Available Q3 2009
Netherlands Available Q3 2009
Spain Available Q3 2009
United Kingdom Available Q3 2009

Q. What is the key functionality of the offering and is it industry-specific?

A. Business intelligence functionality in SAP Business All-in-One provides preconfigured ERP and BI integration
combined with best practices functionality. The following tables show the reports and dashboards provided by SAP
Best Practices for Business Intelligence package as well as their industry relevance:

Sales Analysis Industry Relevance

Customer Factsheet Manufacturing, Wholesale Distribution, Services
List of Sales Orders Manufacturing, Wholesale Distribution, Services
List of Billing Documents Manufacturing, Wholesale Distribution, Services
Customer Standard Analysis Manufacturing, Services
Material Analysis Manufacturing
Sales Organization Analysis Manufacturing
Sales Volume Analysis Manufacturing, Wholesale Distribution, Services
Credit Memos Analysis Manufacturing, Wholesale Distribution, Services
Sales Dashboard Manufacturing, Wholesale Distribution, Services
Order Pipeline Status Dashboard Manufacturing, Wholesale Distribution, Services

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Financial Analysis Industry Relevance

GL Statement Generic
Financial Statements Generic
AP Open Items Generic
Cost Analysis: Cost Center by Actual / Plan / Variance Generic
Cost Analysis: Orders by Actual / Plan / Variance Generic
Controlling Dashboard Generic

Manufacturing Analysis Industry Relevance

Work Center Analysis Dashboard Manufacturing

Purchasing Analysis Industry Relevance

Stock Overview Valuated Stock Manufacturing
Purchasing Group Analysis Manufacturing
Vendor Analysis Manufacturing
Vendor Fact Sheet Manufacturing
Vendor Comparison Manufacturing

Services Analysis Industry Relevance

Who Is Where (Personnel Location Analysis) Services
Personnel Travel Expense Analysis Generic
Travel Behavior Dashboard Services

Q. Does the offering include reports and dashboards for CRM functionality in SAP Business All-in-One?
A. Not at this time. To check for planned enhancements in future releases please reference the ‘Release Planning’
spreadsheet on the Service Marketplace for SAP Best Practices.

Q. Who are the primary competitors of the offering?

A. Microsoft with its low price point and Cognos with its SAP Integration Kit are the primary competitors of the offering.
For detailed competitive information please refer to the Competitive and Market Intelligence homepage on the SAP
portal.

Q. What are the competitive advantages of the offering?

A. Unlike other BI offerings in today’s market place,

o A preconfigured solution to reduce BI and ERP integration costs and speed deployment
o Pre-built content and best practices to reduce report and dashboard development costs and speed deployment
o An easy to use solution to reduce training and support costs and speed business user adoption
o A comprehensive solution that can adapt and scale as the company’s requirements change over time, to
reduce risk and increase return on investment

CONFIGURATION/DEPLOYMENT/SERVICES
Q. What SAP Business All-in-One configuration is the offer designed for?
A. The SAP Best Practices for Business Intelligence package is specifically designed for and tested against SAP ERP
ECC 6.00 with ERP EhP3 and SAP Best Practices Baseline v1.603.

Q. Can customers with SAP Business All-in-One configurations other than ERP 6.0 with EhP3 implement the
SAP Best Practices for Business Intelligence package?
A. SAP BusinessObjects Edge BI software will work with all configurations of SAP Business All-in-One and some of
the best practices reports and dashboards will work with configurations other than ERP 6.0 with EhP3. Customers
or partners on behalf of customers are responsible for testing and supporting configurations that are different than
the designed configuration.

Q. What SAP BusinessObjects Edge BI configuration is the offer designed for?

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A. The March 2009 release of the SAP Best Practices for Business Intelligence package (v1.30) is specifically
designed for and tested against SAP BusinessObjects Edge BI 3.0. The June 2009 release of the SAP Best
Practices for Business Intelligence package (v1.31) will be designed specifically for and tested against SAP
BusinessObjects Edge BI 3.1 including the localized version for Brazil, Germany, and the United States.

SAP BusinessObjects Edge BI Works with SAP Best Practices For Business Intelligence
Version 3.0 (current release) Version 1.30 (March 2009 release)
Version 3.1 (April 2009 release) Version 1.31 (June 2009 release)

Q. Can customers with SAP BusinessObjects Edge BI 3.1 implement the SAP Best Practices for Business
Intelligence v1.30 package?
A. We expect the SAP Best Practices for Business Intelligence v1.30 package to be fully functional with SAP
BusinessObjects Edge BI 3.1 software. However, customers or partners on behalf of customers are responsible for
testing and supporting configurations that are different than the designed configuration. Given the fact that SAP
BusinessObjects Edge BI 3.1 will not be generally available until mid April 2009 and the SAP Best Practices for
Business Intelligence v1.31 package will be available by the end of June 2009 we expect few if any SAP
BusinessObjects Edge BI 3.1 customers to implement the SAP Best Practices for Business Intelligence v1.30
package in a production environment.

Q. Can customers with SAP BusinessObjects Edge BI 3.0 implement the SAP Best Practices for Business
Intelligence v1.31 package?
A. We expect the SAP Best Practices for Business Intelligence v1.31 package to work with SAP BusinessObjects
Edge BI 3.0 software. However, customers or partners on behalf of customers are responsible for testing and
supporting configurations that are different than the designed configuration. We strongly encourage SAP
BusinessObjects Edge BI 3.0 customers to upgrade to version 3.1 before implementing the SAP Best Practices for
Business Intelligence v1.31 package.

Q. Is the offering available as part of the SAP Business All-in-One solution configurator/fast-start program? If
not, are there plans to do so and when?
A. At this time the offering is not part of SAP Business All-in-One solution configurator/fast start program. However, we
are currently in the planning stages to make it available in the future. Additional information will be provided and
this document will be updated when those plans are finalized and approved.

Q. Does the customer need to implement SAP NetWeaver Business Warehouse (BW) in order to take
advantage of the offering?
A. No, this offering is based on ERP so SAP NetWeaver Business Warehouse is not a prerequisite. However,
customers that have already implemented SAP NetWeaver BW can use the tools of this offering in conjunction with
SAP NetWeaver BW. And customers that may want to implement SAP NetWeaver BW in the future can rest
assured their initial investments in this offering will be protected.

Q. How is the customer support for the offering organized?

A. The support for the offering is provided by the SAP channel partner and by SAP consistent with the current support
programs for SAP Business All-in-One.

Q. Does the offering include out of the box integration between SAP BusinessObjects Edge BI software and
SAP Business All-in-One?
A. Yes the offering includes the SAP BusinessObjects Edge BI Integration for SAP software as well pre-defined data
mappings between SAP Business All-in-One ERP and the reports and dashboards available in the SAP Best
Practices for Business Intelligence package.

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Q. What databases/app servers/operating systems can customers use with the SAP Best Practices for
Business Intelligence package?
A. The following diagram shows the IT infrastructure components that can be used.

END CUSTOMERS
Q. What is the target market for the offering?
A. This offering targets net new SAP Business All-in-One prospects and current customers who do not own SAP
BusinessObjects Edge software. Business intelligence functionality in SAP Business All-in-One is designed for
midsized companies seeking a solution to enhance their out of the box reporting functionality at a low starting cost
– with the ability to expand to comprehensive BI functionality as their business needs dictate.

These companies specifically need:

o A preconfigured solution to reduce BI and ERP integration costs and speed deployment
o Best practices and procedures to reduce report and dashboard development costs and speed deployment
o An easy to use solution to reduce training and support costs and speed business user adoption
o A comprehensive solution that can adapt and scale as the company’s requirements change over time, to
reduce risk and increase return on investment

The initial target market includes the following industry clusters:

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o Manufacturing
o Wholesale Distribution
o Services

Q. What prospect pain points are being solved by the offering?

A. The core prospect pain points this combined ERP and BI offer helps to solve are:
Poor visibility and insight across the business,
o No single source of consolidated and cleansed information
o Difficult to identify trends and variances such as increasing sales discounting in large lists of numeric data
o Difficult to link and match data across disconnected reports and spreadsheets to understand the causes of
trends and variances
o Lack of best business practices/ business standards for business intelligence

Poor organizational alignment and accountability

o Difficult to quickly adapt to changing business conditions and align individual activities with revised plans
o Employees disagree over which reports and spreadsheets have correct data
o Strategy and plans are built on partial data and gut feel instead of a fact based understanding of the business
o Lack of standard procedures, controls and best practices across the business

High IT workloads and costs

o Costly and time consuming to integrate BI with ERP application
o Costly and time consuming to develop reports and train users
o Costly and time consuming to work with different BI and ERP vendors to solve problems

Q. What are the customer benefits of this new offering?

A. This new offering provides customers with the following benefits:
Business Benefits – Improved visibility, insight, alignment and accountability across sales, finance and
operations, which enables them to
o Increase sales effectiveness
o Enhance service for existing customers
o Gain greater control over costs and cash flow
o Better manage the supply chain and capital assets

IT Benefits – A preconfigured solution built with market proven, easy to use applications, tools and technology,
which enables them to
o Speed up deployment and realize fast return on investment
o Lower implementation, training, support and administration costs
o Implement standard procedures, controls and best practices across the business
o Minimize risk and create an agile IT landscape that can quickly respond to changing business and industry
needs

Q. How do customers get the reports and dashboards?

A. Customers or partners on behalf of customers can download the reports and dashboards by going to the Service
Marketplace and selecting the SAP Best Practices for Business Intelligence v1.30 package. In July 2009 customers
or partners on behalf of customers can download the SAP Best Practices for Business Intelligence v1.31 package.
After installation the reports and dashboards are available for use, and customers should employ their standard
rollout procedures such as training.

Q. Are any customers using the offering today? If so, which ones?
A. The offering has not yet been rolled out to customers, however there are customers using SAP BusinessObjects
Edge BI software with their SAP Business All-in-One application.

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Q. If customers have already purchased SAP BusinessObjects Edge BI software and are using it with SAP
Business All-in-One can they use the SAP Best Practices for Business Intelligence v1.30?
A. Yes, but customers or partners on behalf of customers should verify that they are using SAP ERP ECC 6.00 with
ERP EhP3 and Best Practices Baseline v1.603, as well as SAP BusinessObjects Edge BI version 3.0 before
implementing the SAP Best Practices for Business Intelligence v1.30 package.

CHANNEL PARTNERS
Q. How do partners benefit from this new functionality?
A. Channel partners benefit from a larger target market at both the high and low end of the mid-market, and provides a
cross-sell opportunity to their existing install base, as well as an up-sell to new prospects. This solution also offers
greater competitiveness – especially with prospects who seek integrated BI and ERP functionality that is affordable
yet will scale with their businesses.

Additional partner benefits:

o Increases partners’ addressable market by making available more affordable choices to the customer
o Increases partners’ portfolio of business intelligence solutions, offerings and services
o Shortens sales cycles by augmenting the ERP solution with BI at a low price point
o Enables recurring partner revenue from sales of more solution components as the customer grows

Q. With this new offering do SAP PartnerEdge channel partners now have access to BusinessObjects Edge
BI?
A. In April of 2009 the SAP Master Reseller Price List will be updated to include SAP BusinessObjects Edge BI
software. At that time SAP PartnerEdge channel partners will have access to this offering.

Q. With this new offering do BusinessObjects channel partners now have access to SAP Business All-in-
One?
A. No. BusinessObjects channel partners that want to sell SAP Business All-in-One need to join the SAP PartnerEdge
program.

Q. Currently, SAP channel partners who are also in the SAP BusinessObjects partner program have access to
both products, how is this offering different from what we offer them now?
A: The difference between what SAP channel partners have access to now and this offering is the SAP Best Practices
for Business Intelligence package which provides preconfigured content and best practices functionality.

Q. Who do I contact at SAP for more information?

A. EMEA: Guido Adler – guido.adler@sap.com
APJ: Pranay Mital – pranay.mital@sap.com
US: Mark Lehew – mark.lehew@sap.com
Latin America: Ezequiel Archenti – ezequiel.archenti@sap.com

Q. Will there be a promotion to replace existing business intelligence solutions customers may have with this
offering?
A. At this time there are no plans for a competitive replacement program associated with this offering. However, SAP
direct sales should check with the Apollo group to see if a replacement deal would qualify for one of their programs.

Q. What kind of product, sales and marketing enablement will be made available to help partners sell the
offering? And will there be a cost?
A. As part of your program fee, product, sales and marketing enablement resources will be provided online in the SAP
PartnerEdge Portal. Resources will include a Partner Sales Deck and recorded product demonstrations.

Q. Where can I find supporting product, sales and marketing tools for the offering?
A. Simply visit the BusinessObjects and SAP Synergy Sales Kit for Partners

Q. What kind of technical enablement will be made available to help partners perform customer
implementations? And will there be a cost?

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A. As part of your program fee, online education on SAP BusinessObjects Edge BI administration and SAP Best
Practices for Business Intelligence installation recordings will be provided in the SAP PartnerEdge Portal.
Additional in depth technical training is available through SAP Education. Please refer to the SAP Education
website for details about curriculum and costs.

Q. Where can I find more details on demand generation programs and campaigns designed to build leads,
opportunities and pipeline for this offering?
A. The marketing demand generation programs and campaigns are currently in the planning stages. Additional
information will be provided and this document will be updated when those plans are finalized and approved by the
executive team.

PRICING AND SELLING

Q. What are the SAP BusinessObjects Edge BI software offerings?
A. There will be 3 SAP BusinessObjects Edge BI software offerings on the SAP Direct and Master Reseller Price Lists
as of mid-April 2009. The standard package provides the functionality required to implement the SAP Best
Practices for Business Intelligence.
SAP BusinessObjects Edge BI, standard package includes Crystal Reports, Xcelsius, Web Intelligence, Live
Office, Voyager and the SAP BusinessObjects Edge Integration for SAP functionality
SAP BusinessObjects Edge BI, version with Data Integration adds Data Integrator functionality to the
standard package
SAP BusinessObjects Edge BI, version with Data Management adds Data Integrator and Data Quality
functionality to the standard package

Q. Can customers purchase the offering directly from SAP?

A. Yes, customers will be able to obtain business intelligence functionality in SAP Business All-in-One directly from
SAP. SAP BusinessObjects Edge BI software, which is required to implement the best practices is currently on the
SAP Direct Price List and in April of 2009 it will be on both the SAP Direct Price List and Master Reseller Price List.
Customers will have access to the SAP Best Practices for Business Intelligence package whether they purchased
directly from SAP or through a partner.

Q. Can all SAP resellers sell the offering?

A. In April of 2009 the SAP Master Reseller Price List will be updated to include SAP BusinessObjects Edge BI
software. At that time all SAP resellers will have access to this offering.

Q. Can all BusinessObjects partners sell the entire offering?

A. No. Only BusinessObjects channel partners that are also part of the SAP PartnerEdge program can sell SAP
Business All-in-One.

Q. How much does the offering cost? Are they any special promotions associated with the offering?
A. The SAP Best Practices for Business Intelligence package does not cost anything. Please refer to the SAP Direct
Price and Master Reseller Price Lists for SAP BusinessObjects Edge BI and SAP Business All-in-One pricing. At
this time there are no special promotions associated with this offering. Additional information will be provided and
this document will be updated if special promotions are associated with this offering at a future date.

Q. Do the uplifts or surcharges for countries and regions as defined in the master reseller price list apply to
the offer?
A. Regional uplifts will be applied in accordance with SAP Business All-in-One currency conversion rules.

Q. Do the PartnerEdge discounts for resellers also apply to this offering?

A. Since there is no charge for SAP Best Practices for Business Intelligence package PartnerEdge discounts are not
applicable. Standard PartnerEdge discounts will apply to SAP Business All-in-One and SAP BusinessObjects Edge
BI software in April 2009 when it is listed on the SAP Master Reseller Price List.

Q. What are the maintenance fees for the offering?

A. SAP standard maintenance policies apply for the SAP Business All-in-One and SAP BusinessObjects Edge BI
software required to implement the offering.

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Q. Can customers use the offering as is or does something else need to be purchased?
A. Customers who have SAP Business All-in-One ERP and SAP BusinessObjects Edge BI software do not need to
purchase any other software to use the functionality provide by the offering. However, they will need hardware to
run the software on.

Q. Will SAP BusinessObjects Edge BI software be bundled with SAP Business All-in-One (i.e., one SKU) or
sold separately?
A: Although we encourage new customers to purchase SAP BusinessObjects Edge BI software and SAP Business All-
in-One together, they are not bundled into a single SKU on the price list.

Q. Can a customer buy Crystal Reports and/or Xcelsius separately from this offering?
A. Customers may purchase Crystal Reports and/or Xcelsius separately. However, the only way for customers to get
the SAP BusinessObjects Integration for SAP and the SAP Best Practices for Business Intelligence package is to
purchase SAP BusinessObjects Edge BI software.

Q. If a customer has already purchased Crystal Reports and/or Xcelsius separately will there be a license
credit to upgrade to SAP BusinessObjects Edge BI software?
A. There are no plans for a license credit. However, customers can use their current licenses in conjunction with their
SAP BusinessObjects Edge BI software.

Q. What happens if a customer wants more than 100 users?

A. Customers using SAP BusinessObjects Edge BI that want more than 100 users should move to SAP
BusinessObjects Enterprise. Customers that choose to move to SAP BusinessObjects Enterprise will find the
transition to be smooth because SAP BusinessObjects Edge BI is based on the same underlying technology.

Q. The customer already has 10 SAP Business All-in-One ERP application users. Now the customer wants to
buy SAP BusinessObjects Edge BI software. Do I just have to purchase a server license for SAP
BusinessObjects Edge BI software or do I need to purchase named user license also?
A. There is no need to purchase additional user licenses. The customer would purchase the SAP BusinessObjects
Edge BI engine. The price for the engine is based on the number of end users that will have access.

Q. Is SAP Business All-in-One the only transactional applications that SAP BusinessObjects Edge BI software
will work with?
A. No, SAP BusinessObjects Edge BI software works with most transactional applications including Oracle,
PeopleSoft, JDEdwards and Siebel. However, connectivity to non-SAP applications requires the purchase of an
integration kit for the specific application the customer wants to connect to.

Q. Is there a difference between what is on the SAP Master Reseller Price List and what is on the
BusinessObjects VAR Price List?
A. The SAP Master Reseller Price List uses an engine model with pricing based on the number of end users that have
access to the engine and the SAP BusinessObjects Edge BI Integration for SAP is included in the purchase price.
The BusinessObjects VAR Price List uses a Concurrent Access License (CAL) model and does not include the
SAP BusinessObjects Edge BI Integration for SAP.

STRATEGY/FINANCIALS
Q. Why is SAP rolling out this offering now?
A: With no room for error in today’s turbulent economy running a successful business requires greater efficiency and
transparency. Business intelligence functionality in SAP Business All-in-One helps customers meet these
challenges by providing additional preconfigured reports and dashboards that deliver hard facts for decision
making. This expanded functionality enhances their ability to be a best run business in the current economic
downturn and position themselves for growth when the economy recovers.

Q. When will this offering be announced to the market?

A: The current plan is to make the first public announcement at CeBIT in March 2009. However, the date may change
and this document will be updated to reflect the change.

Q. What is the expected business benefit for SAP?

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A. It is one of SAP’s business priorities to further extend market coverage and leadership in the SME space. This
offering enables SAP to meet even more of the requirements of midsize companies by addressing their reporting
and dashboard needs at a low starting cost – with the ability to easily take advantage of comprehensive BI
functionality as their business needs dictate.

Q. How many customers are you expecting to gain with the offering?
A. As part of our standard business practices we do not provide forecasts on customer acquisition rates.

Q. You already have a business intelligence offering based on SAP NetWeaver BI. Why are you introducing
this offering?
A. SAP knows that a one size fits all approach does not work for midsized companies. While SAP NetWeaver BI has
been successful in the upper mid-market, customers in the lower mid-market are looking for enhanced reporting
and dashboard functionality that does not require a data warehouse. This offering meets those needs and enables
customers to easily add functionality as their needs grow. Since SAP BusinessObjects Edge BI software works with
SAP NetWeaver BW customers can rest assured that their initial investments will be protected should they reach a
point where they need a data warehouse.

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