1.

These are the managers that are seen as stubborn, autocratic, and insensitive to the feelings ogres
2. Contract element that include starting time, any immediate mileposts, and completion date time schedule
3. This gives a choice about how to protect themselves - confidentiality
4. An optional element of the contract feedback to you later
5-8. Forms of resistance methodology, intellectualizing, confusion, low energy or inattention
9. An explicit agreement of what the consultant and client expect from each other and how they are going to work
together. - contract
10-13. Beginning contracting steps when you are selling personal acknowledgement, communicate to
understand, consultant wants and offers, client wants and offers
14-15. 2 basic elements that apply to consulting relationships mutual consent and valid consideration
16. Directly addresses the issue of how motivated the support person and the line manager are to engage in a
project together mutual consent
17. The exchange of something of value between the consultant and the client valid consideration
18. Origination of management consulting industrial revolution
19. The process of planning and implementing products and services so that they can easily be adapted to specific
local languages and cultures - internationalization
20. Offering software and advisory services for doing and promoting business via internet e-business consulting
21. Birth of scientific management movement 19th century
22. E-business combined with the development, marketing, and installation of software e-consultancies
23. Any form of providing help on the content, process, or structure of a task or series of tasks, where the
consultant is not actually responsible for doing the task itself but is helping those who are consulting
24. Principle that states every problem, even though have similarities, should be treated differently uniqueness
principle
25. Most frequently mentioned purpose of consulting solving management and business problems
26. Principle that states that having a target solution in the future gives direction to short term solutions and infuses
them with the larger purposes solution-after-next principle
27-30. Elements of a contract boundaries of your analysis, objectives of the project, the kind of information you
seek, your role in the project
31. Also called as Strategy Houses strategy and general management consultancies
32. The things you must have as a minimum essential wants
33. The things you would like to have from the client but you can live without them desirable wants
34. The real management consultant generalist
35. Someone responsible for drawing conclusions, planning and coordination specialist
36-39. Growth of large multinational consulting firm attributed to these active business development, new staff
recruitment and training, numerous acquisition and mergers
40. Hold the leading position in the international consulting market management advisory services
41. Offers management service; internal audit, accounting and information system, records & reporting
procedures, organizational circulars, staff development & other relevant function internal consultants
42. Main purpose is knowledge transfer and learning modern consulting
43-45. Noticeable differences between internal and external consultants clothing, personal life, fantasy life
46-47. Developers of positive deviance Monique Sternin, Jerry Sternin
48. Process which involves that lone consultant who studies the situation and makes recommendations for
improvement. third party consulting
49. Team of people from inside the organization that is given the charge of coming up with recommendations
design teams
50. In this approach, being comprehensive and complete in the diagnosis is essential research approach
51-53. Client fears helplessness, alienation from the organization, confusion
54. It aims simultaneously to solve a meaningful practical problem and to yield new knowledge about the social
system under study action research

55-56. Advantages of these types of organization is the highly personalized and flexible approach sole
practitioners, small partnerships
57. Also called think-tank organizations non-traditional suppliers of consulting service
58. In this approach, you are getting paid for bias and intuition action approach
59-61. Consultant fears futility, distance from the client, too little information
62-64. Different names for whole system method large group methodology, high interaction approach, large
scale method
65. The managers that are willing to do anything they ask: a progressive manager, open, trusting, risk taking, secure,
intelligent and good-looking angels
66-68. 3 steps for handling resistance
1. identify in your own mind what form of resistance is talking
2. state, in a neutral unpunishing way, the form of resistance is talking
3. be quiet
69-70. Reasons to hire internal consultants quick availability , not costly