PROCEDURES

MANGEMENT REVIEW
PROCESS OWNER: MANAGEMENT REVIEW COMMITTEE (members are
all Division Heads/Functional Heads/Section Heads to ensure implementation
of the action plans formulated in the Management Review Meeting.)
PURPOSE: To lay down a procedure for conducting comprehensive
Management Review as part of management responsibility of MR
(Management Representative) to ensure that Quality Management System is
effective, adequate and suitable for continuity.

SCOPE: This process applies for review of the Quality System of all
functions of Symbiosis Management Consultants.
DEFINITIONS:
Management Review Meeting
This refers to the meeting of senior leadership team of SMC, which takes place on a
regular basis to review Quality System elements & the progress made towards
continual improvement goals and objectives for Quality.

PROCESS INPUTS:
(A)
Data of process indicators of processes.
(B)
Organizational objectives.
(C)
KRA realization data.
(D) Agenda points for meeting.
PROCEDURE:
1.1

Management Representative/ Top Management organizes the

Management Review Meeting with the Team Leaders and department
Heads every month.

1.2 The agenda of the management review meetings is decided by the

Management Representative and circulated to all members prior to the
meeting. The agenda normally contain following elements.

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Follow-up actions of previous reviews.

Degree of implementation and effectiveness of each process of
quality management system. Review of changes that could affect
the Quality Management System.
Performance against target set in business plan.
Status of preventive & corrective actions (Internal & external)
Prepared By:
Approved By:

PROCEDURES

Review of customer feedback and satisfaction.

Service improvements.
Candidate dropout % rate from interview.
Candidate not joining after selection in %
Ratio of candidates shortlisted per cv sent.

Review of audit results and action plans resulting from abnormal

Quality concern.
Continuous Improvement Efforts/Projects.
5S & Employee Motivation
Recommendations for improvements.

Note: Management Review meetings covering the above can be staggered

and held at different dates and Time such as Weekly Meeting, Monthly
Meetings.
The system review process also focuses on the following aspects.

Any change on Account of new business needs additional

Projects/product requiring augmentation in manpower, equipments
and facilities to adequately cover the quality requirements.
Review of chronic problem areas requiring special attention.
Review of structure of Quality System also covers any point
pertaining to the changes in Quality Processes.
MR and Branch MR Documents the action plans in the minutes of
Meeting. The minutes of meeting is then circulated to all concerned.

PROCESS OUTPUTS:
(A)
(B)
(C)

Action plans for pending tasks

Minutes of meeting.
Review of Process and QMS.

Doc: QP-SMC-07
Page: 1 of 1
Issue: 1.0
Date: 01-03-2012

Prepared By:
Approved By: