Procedure No.

05
Title: Procedure for Continual Improvement
1.0PURPOSE: To ensure continual improvement across the organization and to define
method of taking corrective & Preventive actions to ensure that causes of NonConformities & potential non-conformities are eliminated so as to prevent occurrence/Reoccurrence of the same.
2.0SCOPE: Swaraj Division
3.0RESPONSIBILITY: Divisional Heads
4.0PROCEDURE:
4.1IMPROVEMENT:
4.1.1 Continual Improvement
- The division shall monitor the performance of MOPs identified in the annual
performance contract with respect to the improvement targets set.
- The process of PDCA (Form 4) shall be used effectively to achieve the results for
set objectives as per PMS/Policy.
- The PU will set the targets for various business parameters.
- The annual targets will be set for important business parameters. In each
parameter, vital few problems will be identified using Pareto Analysis.
4.1.2 Corrective Action
Sporadic day to day problems The abnormal sporadic problems observed on day to day basis will be recorded
in the register by the respective offers in the PU.
After investigation of the problems, the Corrective Action will be planned and
initiated by the officer of the PU and they will monitor the improvements.
Corrective actions will also be taken based on audit feedback by Product Quality
and recorded in a register.
The officer will maintain records of Corrective Actions taken and the results
achieved in the register.

Chronic ProblemsChronic problems shall be identified with Pareto Analysis.

For Chronic problems will be reported in the form of PU problem Bank.
Such problems shall be solved with use of defined problem solving process &
corrective actions shall be taken on identified & validated root causes.
The corrective actions implemented will be standardized in the systems, i.e. the
procedures, work instructions, checklists, control plans/SOPs etc. to prevent
recurrence of the problem.

4.1.3 Problem Solving

The improvements will be done using Quality Circle/OIT/QC story Six Sigma DOE
approach.
4.1.4 Error-proofing

The Manufacturing Module Manager/officers shall identify opportunities for

mistake proofing & implement the Poka yoke with the help of Manufacturing
Engineering & PQPU.
The records of documented Poka yoke shall be maintained.

4.1.5 Corrective action impact

Manager/officers shall identify opportunities for the horizontal deployment of
solutions already implemented.
Records of such cases shall be maintained & desirably shall be made available to
other similar processes for their ready reference.
4.1.6 Preventive action

The preventive actions shall be identified at early stage of Product Realization. E.g.
- DFMEA, DR process for Product Design at Horizons
- FMEA, Control Plan, SOP, Operation Picture Sheets at New Process Design
Stage
- PFMEA, Poka yoke, Control Charts in Manufacturing Processes
- Win Loose and Sales Funnel Analysis in Marketing Sales process
The PU shall determine actions to eliminate the causes of potential nonconformities, problems and failures.
The DFMEA and process FMEA shall be reviewed at planned frequency & updated
for the RPN number.
List of Formats
S.No.
1
2

Format Title
Swaraj Yellow/Green Belt (MYB/MGB) Project Initiation
Form
Kaizen Format

Format No.
TQM 25