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2016
State of IT
State of IT
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751
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1
Table of Contents
Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Strategy Under Siege: Digital Shakes Up Traditional IT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Skills Gap Widens: IT Leaders Bank on Training and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Technology Shifts: The Cloud and Emerging Tech Lead the Way . . . . . . . . . . . . . . . . . . . . . . . . . 15
Last Look: Innovation without Boundaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
State of IT
Executive Summary
IT has come a long way since the days
of operating solely as a support arm
for the business. Todays IT teams are
leaping to the forefront of company
State of IT
01
IT leaders are reshaping how they operate. Successful IT teams must now
be proactive, aligned with customer needs, and on top of digital trends like
mobile. This shift is most visible in the rise of the chief digital officer, a position
that has emerged to address the need for a digitally driven, innovative, and
customer expectations.
02
and talent, compounded by changing budget needs. Four out of the top 10 pain
points that IT leaders face are related to the skills gap. Successful companies
and technology.
03
Technology Shifts: The Cloud and Emerging Tech Lead the Way
(see page 15)
Training and tools are a part of the approach to closing the skills gap the other
part is the technology itself. IT leaders are leveraging new tech solutions to manage
the back end while freeing up their teams to focus on innovation and delivering
business results. IT leaders across all performance levels list cloud migration
as their top priority.
Introduction
Todays IT: The Business of Innovation
State of IT
79%
25%
Partner-productivity apps
Introduction
Todays IT: The Business of Innovation
State of IT
55%
increase worker
productivity
47%
42%
automate business
processes
IT LEADER perspective
At the end of the day, Brown-Forman sells and markets spirits and wine. Thats what we do. If we can use our IT dollars to assist that work in any
way possible, rather than just keeping the lights on, we should continue to do so. Toby Lester, VP of Technology Architecture & Innovation
Introduction
Todays IT: The Business of Innovation
State of IT
Customer-facing apps
Productivity applications
68%
68%
68%
63%
62%
* This chart shows only the top five. For the complete list, see page 24.
01
State of IT
Ability to implement
digital transformation
across their company
Ability to digitally
engage at scale
26%
91%
75%
22%
91%
73%
19%
High performers
Moderate performers
3.7x
70%
4.2x
4.8x
Underperformers
State of IT
Customer needs and mobile access are becoming central to IT apps. Seventy-six percent of
high-performing IT teams report increasing spending in customer-facing and mobile apps.
Percentage of IT Leaders Planning to Increase Spend over the Next 2 Years
Mobile Applications
High performers
High performers
10
10
Customer-Facing Applications
%
Moderate performers
Moderate performers
Underperformers
Underperformers
20%
20%
76%
76%
71%
30%
42%
70%
50%
1.8x
30%
54%
%
40
%
40
60
%
66%
50%
70%
60
%
01
1.4x
01
State of IT
60%
of companies currently
employ a chief digital officer
IT LEADER perspective
Any company that doesnt use technology to redefine themselves and keep up with the times is bound to go obsolete. One sign of that is the
growing blurring of the distinction between the CMO and the CIO. Any IT leader today has to be able to straddle that divide and be able to talk the
business language, and vice versa. Sineesh Keshav, VP of IT Application Development
10
02
Security issues
State of IT
Organizational alignment
Upgrade management
Creating a connected
customer experience
43%
40%
33%
32%
31%
26%
26%
25%
24%
24%
11
02
State of IT
IT security
Application development
56%
52%
51%
IT LEADER perspective
As we continue to grow fast, we need to drive efficiency, scalability, and sustainability. But as the saying goes, The cobblers children have no shoes.
Like many technology companies, however fast we recruit engineers, there is an endless backlog of customer- and production-facing projects that take
priority over developing new internal business applications. ... So after suffering this resourcing challenge for many years, we finally accepted that it would
never change we needed an alternative approach. Paul Clarke, Director of Technology
12
02
96%
90%
Moderate performers
19%
of underperforming
teams say they arent
currently addressing the IT skills gap at all.
State of IT
Underperformers
55%
13
Spotlight
Leadership Support Inspires Success
IT LEADER perspective
State of IT
Its important that leadership champions training and development for IT efforts to be
successful. Sixty-six percent of high performers strongly agree they feel valued by their
leadership, while only 15% of underperformers feel the same.
Top Performers Feel Valued by Leadership
High performers are 4.3x more likely than underperformers to strongly agree that leadership places a
10
Moderate performers
Underperformers
20%
30%
66%
43%
%
40
4.3x
50%
60
%
15%
14
03
Technology Shifts:
The Cloud and Emerging Tech Lead the Way
State of IT
17%
12%
High performers
65%
21%
14%
Moderate performers
46%
30%
24%
Underperformers
3 months or less
46 months
7+ months
15
03
Technology Shifts:
The Cloud and Emerging Tech Lead the Way
37%
More than
25 integrations
80%
of those developing in
the cloud say they are
working primarily on projects that will
transform their business.
State of IT
26%
110 integrations
36%
1125 integrations
16
03
Technology Shifts:
The Cloud and Emerging Tech Lead the Way
73%
State of IT
IT leaders list cloud migration as their top priority. Seventy percent rated cloud migration as
absolutely critical or very important over the next five to eight years.
Top-Ranked Priorities over the Next 2 Years*
Cloud migration
Talent/IT skills development
and training
47%
Rated Absolutely
Critical/Very Important
over the Next 58 Years
70%
46%
72%
45%
69%
44%
of cloud-enabled
companies say their
executive team is leading the business
in a digital transformation.
67%
44%
69%
43%
66%
39%
63%
37%
64%
35%
58%
34%
Predictive analytics
* This chart shows only the top 10. For the complete list, see page 35.
60%
17
High performers
Moderate performers
Underperformers
20%
72%
70%
37%
30%
61%
1.9x
%
40
50%
State of IT
60
%
03
Technology Shifts:
The Cloud and Emerging Tech Lead the Way
18
03
Technology Shifts:
The Cloud and Emerging Tech Lead the Way
State of IT
96%
Use a component-driven
framework to quickly build apps
93%
79%
Development Strategy
Apply future-proof backwardcompatible dev methodology
91%
87%
85%
19
Last Look
Innovation without Boundaries
State of IT
IT is evolving to meet the demands of the digital era by creating customer-facing and employee
apps that are easy to use, efficient, and mobile. Growing responsibilities and needs have caused a
widening skills gap. Successful companies are overcoming this gap with the cloud and emerging tech,
allowing them to innovate faster and without boundaries. Heres how IT teams today can start shifting
in order to succeed tomorrow.
01 | Rethink Traditional Organizations
who drive it. This means new skills, new roles, and
20
State of IT
One-quarter of tech practices use more than two app deployment models. Here we see the percentage of tech practices
using various deployment models.
35%
65%
On-premises
Private cloud
Public cloud
19%
9%
6%
Nearly two-thirds of all respondents (65%) use a hybrid approach. Here we see the percentage of companies using each app
deployment model (hybrid includes any combination of on-premises, private cloud, or public cloud) by performance level.
High performers
12%
72%
Moderate performers
68%
Underperformers
16%
17%
18%
52%
Hybrid
17%
On-premises
29%
21
State of IT
High performers are 1.9x more likely than underperformers to deploy major releases at least once a month. Here we
see the frequency at which tech practices deploy major releases by performance level.
7%
18%
10%
8%
9%
18%
29%
32%
7%
8%
12%
10%
18%
39%
Dont know/unsure
26%
29%
9%
High performers
Moderate performers
Underperformers
Companies using a hybrid approach to app deployment spend less time developing a new app than those who use
on-premises-only. Here we see the length of time it takes to develop an app by deployment model.
Hybrid
32%
32%
36%
26%
31%
43%
On-premises
26%
32%
43%
14 weeks
13 months
4+ months
22
Appendix B: IT Spend
State of IT
Three-quarters of IT leaders plan to increase overall IT spending. Here we see how IT leaders plan to allocate budget over
the next two years.
Total IT budget
75%
Security budget
21%
73%
24%
72%
IT headcount
60%
Increase
25%
35%
Decrease
4%
3%
4%
6%
23
Appendix B: IT Spend
State of IT
IT leaders plan to increase their spending the most for mobile applications, cloud migration, and cybersecurity/
incident response. Here we see how IT leaders will allocate budget over the next two years across all technologies and practices.
Mobile applications
68%
28%
3%
Cloud migration
68%
28%
4%
Cybersecurity/incident response
68%
29%
3%
63%
33%
4%
62%
34%
4%
36%
4%
61%
57%
39%
4%
3%
56%
41%
56%
40%
5%
55%
55%
54%
Compliance
53%
41%
5%
53%
42%
5%
On-premises infrastructure
53%
41%
38%
42%
39%
4%
7%
5%
9%
Ecosystem integration/interoperability
50%
45%
5%
49%
45%
6%
Increase
Decrease
24
Appendix B: IT Spend
State of IT
High performers are 2.1x more likely than underperformers to increase their spending on platform as a service (PaaS)
and mobile backend as a service (MBaaS). Here we see how IT leaders plan to increase their spending over the next two
years across technologies and practices.
Percentage of IT Leaders Planning to Increase Their Spending over the Next 2 Years
High performers
Moderate performers
Cloud migration
78%
70%
Mobile applications
76%
71%
76%
76%
Productivity applications
75%
74%
Underperformers
53%
54%
66%
42%
70%
54%
66%
63%
41%
1.9x
41%
1.8x
Analytics platform/capabilities
73%
59%
36%
2.0x
72%
57%
37%
2.0x
71%
58%
70%
59%
On-premises infrastructure
69%
68%
55%
68%
57%
Ecosystem integration/interoperability
67%
67%
66%
Compliance
65%
58%
52%
56%
50%
55%
32%
35%
2.2x
2.0x
2.7x
26%
33%
36%
2.1x
1.9x
2.7x
25%
33%
28%
39%
2.1x
2.4x
1.7x
25
State of IT
High performers say senior leadership is committed to the tech practice. Here we see those who strongly agree or agree
with various statements about the role of senior leadership.
Percentage Who Strongly Agree or Agree with the Following Statements about Their Leadership
Places a high value on the tech practice
61%
79%
52%
80%
48%
81%
47%
51%
50%
52%
45%
80%
57%
81%
55%
81%
56%
49%
41%
43%
41%
94%
85%
57%
96%
92%
79%
77%
76%
77%
75%
75%
74%
74%
91%
91%
88%
89%
90%
90%
89%
87%
88%
86%
86%
87%
89%
87%
High performers
Moderate performers
Underperformers
26
State of IT
High performers are 2.4x more likely than underperformers to drive process improvements by limiting work in process.
Here we see the percentage who strongly agree or agree with the following statements about the tech practice by performance level.
Percentage Who Strongly Agree or Agree with the Following Statements
Primarily works on projects that will transform the business
86%
49%
80%
58%
50%
56%
52%
50%
41%
74%
71%
44%
77%
75%
42%
88%
72%
90%
80%
51%
36%
90%
81%
55%
90%
79%
49%
90%
77%
53%
91%
77%
46%
91%
82%
60%
91%
82%
71%
92%
82%
56%
77%
75%
72%
94%
88%
87%
86%
86%
85%
85%
85%
84%
High performers
Moderate performers
Underperformers
27
State of IT
28
Tech practices are looking to increase worker productivity and data visibility across the business. Here we see which
outcomes are top of mind for the tech practice.
High performers
Increase worker productivity
55%
47%
42%
40%
39%
Moderate performers
Underperformers
52%
56%
58%
50%
49%
40%
42%
43%
42%
45%
42%
31%
44%
40%
32%
36%
41%
37%
28%
36%
38%
36%
32%
36%
27%
15%
26%
Increasing worker productivity is a top business outcome across all performance levels. Here we see the top three
outcomes by performance level.
High performers
Increase worker
productivity
Make innovation a
business differentiator
Moderate performers
Increase worker
productivity
Automate business
processes
Underperformers
Increase worker
productivity
Automate business
processes
State of IT
IT leaders are investing in emerging tech to support rapid app development and innovation. Here are the top areas of IT
growth across architectural strategy, development strategy, and development tools.
Percentage of Anticipated Growth
Architectural Strategy
Use custom software with a microservices architecture
24%
57%
44%
49%
28%
56%
57%
49%
35%
Development Strategy
Apply future-proof backward-compatible dev methodology
29%
59%
46%
31%
60%
48%
63%
49%
34%
Development Tools
Use a browser-based IDE for development
28%
31%
31%
High performers
49%
48%
28%
55%
43%
Moderate performers
50%
Underperformers
57%
61%
61%
29
State of IT
High performers are 3.7x more likely than underperformers to rate their speed of development as excellent or above
average. Here we see the percentage of IT leaders who view their teams performance as excellent or above average.
Percentage Rating Their Team Performance as Excellent or above Average
Speed of development
85%
67%
23%
88%
72%
25%
88%
74%
27%
82%
34%
Innovating
75%
29%
Scalability
70%
28%
73%
29%
92%
92%
89%
87%
88%
70%
38%
89%
Security
75%
36%
High performers
Moderate performers
Underperformers
3.5x
3.3x
2.7x
3.2x
3.2x
3.1x
2.3x
2.4x
30
State of IT
Tech practices using a cloud native or hybrid deployment model are more likely to rate team performance higher than
those using on-premises-only solutions. Here we see the percentage of IT leaders who view their teams performance as
excellent or above average by app deployment model.
Percentage Rating Their Team Performance as Excellent or above Average
66%
Speed of development
51%
50%
71%
57%
49%
72%
59%
51%
78%
61%
66%
74%
Innovating
60%
54%
Scalability
50%
49%
71%
54%
72%
56%
72%
57%
56%
Security
58%
Hybrid
On-premises
63%
74%
31
State of IT
Nineteen percent of underperformers are not currently addressing the IT skills gap. Here we see ways IT leaders are
addressing the IT skills gap by performance level.
Percentage of IT Leaders Addressing the Skills Gap in Various Ways
72%
67%
50%
53%
52%
27%
45%
42%
40%
36%
31%
High performers
37%
Moderate performers
35%
27%
Underperformers
Forty-six percent of IT leaders rank closing the gap in skills development and training as a top priority. Here we see the
top three areas where companies are experiencing a critical IT skills gap.
High performers
Moderate performers
Underperformers
IT security
Release engineering
Legacy support
Data engineering
Application development
IT security
Application development
Dev/software engineering
System engineering
32
State of IT
Companies using on-premises-only app deployment lag behind in their technology and personnel investments.
Here we see the amount of IT training dollars spent by app deployment model.
14%
9%
14%
9%
13%
9%
10%
10%
19%
16%
10%
6%
8%
8%
9%
10%
10%
6%
9%
16%
19%
$501 to $1,000
20%
22%
24%
22%
19%
25%
27%
24%
28%
29%
29%
25%
24%
25%
24%
22%
25%
18%
26%
20%
22%
26%
20%
11%
3%
Hybrid
21%
7%
On-premises
IT executive/management
11%
11%
13%
2%
6%
Hybrid
Cloud
native
19%
24%
IT
employees
Hybrid
15%
15%
6%
On-premises
5%
Cloud
native
22%
26%
15%
19%
14%
Cloud
native
23%
24%
On-premises
Business
unit leads
Hybrid
22%
13%
Cloud
native
$1 to $500
$0
28%
29%
$5,001 to $15,000
$1,001 to $5,000
10%
11%
On-premises
Business user
app training
33
State of IT
Eighty percent of IT leaders believe their companys leadership cares about training and development
of their technical staff. Here we see the percentage who strongly agree or agree that their tech practice receives
training and opportunities.
Percentage Who Strongly Agree or Agree with the Following Statements about Their Tech Practice
82%
78%
Invests in the right resources, tools, and tech to support next-gen app dev
77%
75%
75%
74%
74%
72%
72%
71%
71%
70%
63%
62%
34
State of IT
High performers are nearly 3x more likely than underperformers to send speakers to conferences as subject-matter experts. Here we
see the percentage who strongly agree or agree that their tech practice receives tech training and opportunities by performance level.
Percentage Who Strongly Agree or Agree with the Following Statements about Their Tech Practice
Invests in ongoing training and dev for tech staff
Invests in the right resources, tools, and tech to support next-gen app dev
79%
52%
80%
50%
79%
48%
78%
44%
76%
45%
76%
43%
73%
46%
30%
33%
High performers
93%
1.8x
67%
65%
Moderate performers
91%
1.8x
91%
1.8x
89%
88%
88%
89%
86%
86%
83%
1.9x
1.8x
90%
77%
45%
1.8x
90%
79%
48%
93%
81%
51%
1.7x
83%
53%
96%
90%
2.0x
2.0x
1.9x
2.0x
1.9x
2.9x
2.5x
Underperformers
35
Appendix F: Priorities/Importance
State of IT
Talent and IT skills development and training is a top priority, critical to ITs future success. Here we see top-ranked
priorities over the next two years, as well as the percentage of IT leaders that view each priority as absolutely critical or very
important over the next five to eight years.
Cloud migration
47%
70%
46%
72%
45%
69%
44%
67%
44%
69%
43%
39%
37%
35%
Predictive analytics
34%
66%
63%
64%
58%
60%
29%
55%
API management
29%
55%
Component-driven architecture
Microservices architecture
Containers
26%
25%
19%
53%
51%
42%
36
Appendix F: Priorities/Importance
State of IT
Talent and IT skills development and training, as well as disaster recovery and high availability, are critical IT priorities
in the near future. Here we see the current priorities ranked against their overall importance in the next five to eight years.
Predictive analytics
Internet of Things (IoT)
API management
Component-driven architecture
Cloud migration
Mobile PaaS
Microservices architecture
Containers
37
State of IT
Budgetary constraints and security issues are obstacles across all tech practices regardless of performance level. Here we
see the most pressing pain points ranked for the tech practice.
Most Pressing Pain Points for the Tech Practice
43%
Budgetary constraints
40%
Security issues
33%
32%
31%
Organizational alignment
26%
26%
25%
Upgrade management
24%
24%
Compliance issues
23%
23%
Scalability of apps
21%
20%
20%
20%
19%
16%
16%
15%
38