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1050 Benton St, Santa Clara, CA 95050 Phone: 408-646-8880 E-Mail: shaazadiraja@live.com www.linkedin.com/in/shaazadiraja
SUMMARY:
Recent Grad from reputed university with MSc in Business Management, having relevant prior work experience and
extensive knowledge across various project life cycles. A dynamic professional seeking to leverage a project management,
marketing, research, analysis, analytics, sales- integrated, problem-solving-oriented skillset for multiple roles.
EDUCATION:
Master of Science in Business Management from Santa Clara University, USA (2016)(GPA-3.2)
Bachelor of Engineering in Electronic & Computer Engineering from Manipal University, India (2010)
PROFESSIONAL EXPERIENCE:
Oct 12 Dec 13
Served as a liaison between business team and the technical team to identify, understand, and document
business needs.
Gathered business, system, and functional requirements by conducting detailed interviews with users,
stakeholders and subject matter experts.
Created UML Diagrams including Use Cases, Activity, Sequence, Collaboration, Data Flow and ER
Diagrams, thus defining the Business Process Model and Data Process Model.
Developed Use-Cases from the business and system requirements. Documented high level and detailed
Use Cases to include all the functionalities of the new system.
Conducted Use-Case reviews & Gap Analysis to show the current and proposed functionalities of the
system.
Worked closely with Business team to determine attributes for defining customer segmentation.
Associated Offers and Campaigns with appropriate segmentation of the customer.
Prepared custom reports and performed SQL query, data analysis and verification.
Worked with Project Manager on various Project Management activities.
Maintained Business Impact Analysis Template to analyze and document the effect of proposed changes
on project schedule and cost.
Extensively used Agile methodologys best practices during the SDLC.
Facilitated meetings with all stakeholders to collaborate on resource allocation and project completion
using MS Project.
Supervised UAT to test the usability of the application.
Responsible for tracking bugs detected and update the status of existing issues based on the daily
meetings.
Jan 12 Oct 12
Strategically consulted with clients to gather market data and provide statistical reports based on inquiries.
Manipulated and generated comprehensive reports through use of SAS.
Analyzed companys business and financial position, the sustainability of its competitive advantage and
growth potential.
Differentiated fundamental perspective on companies by conducting independent research by examining
SEC filings, historical financial statements, examining appropriate industry data, speaking to industry
contacts, designing surveys and attending industry conferences.
Maintained financial models to estimate future earnings, cash flow potential, and an appropriate valuation
framework.
Identified and maintained important secular, cyclical and other themes affecting industry market share
and other key industry dynamics.
Jan 11 Jan 12
Jul 10 Dec 10
Member of first-line-support team for National Australian Banks IT Infrastructure using CRM application:
SEIBEL.
Tracked customer cases on daily basis and efficiently addressed, coordinated & managed all technical
issues and expectations.
Managed integration of other software processes with SEIBEL to continue tracking cases and process
payments.
Developed ability to quickly notate client issues and set up virtual machine environments to ensure quick
and efficient troubleshooting.
TECHNICAL SKILLS:
Automation tools:
Databases:
Documentation Tools:
Languages:
Microsoft tools:
Modeling Tools:
Operating Systems:
QA Tools:
Quality/Statistical Tools:
Reporting Tools:
SDLC Methodologies:
Other Tools: