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Answer: (a)
and
Answer: (b)
portfolio-planning
method
was
5. According to the growth-share matrix portfolioplanning method, a companys strategic business units
can be evaluated in terms of their:
a. Market growth rate and their relative profitability.
b. Market
tendency.
growth
rate
and
their
expansion
curve
b. Divest
c. Control
d. Harvest
Answer: (d)
d. Mission statement.
Answer: (d)
PRODUCT STRATEGIES:
DECISIONS
MULTIPLE CHOICE
1.
Which of the following cannot be used as a
trademark?
a) a word
b) a name c) a symbol
d) a device e) all of them can be used as a trademark (X)
2.
This marketing component is most likely to be
standardized.
a) brand (X)
d) distribution
b) advertising c) price
d) all of
1
10. A private brand makes it possible for a retailer to
offer a product at
a) higher price and higher margin b) lower price and
higher margin (X) c) lower price and lower margin d)
higher price and lower margin
11. This party has more bargaining power.
a) least dependent person (X)
b) least independent
person c) less dependent person
d) equally
dependent person
12. Compared to a single brand in a single market,
multiple brands in a single market are inferior in terms
of
b) market segmentation
d) trading up/down
provides
federal
protection
to
b) Universal Register
2
c) Conditional Register
d) Supplemental Register
b) descriptive c) arbitrary
a) patent
d) all of the above
TRUE OR FALSE
1. A trademark can be registered for a product but not
for a service. (F)
2. A color cannot be trademarked. (F)
3. Brand equity is the value that is attached to the
brand. (T)
4. There is a high degree of brand standardization
across countries. (T)
5. Branding is one area of the marketing mix in which
standardization is relatively high. (T)
6. For commodities, branding is undesirable. (T)
7. Demand for a commodity is a function of price. (T)
3
19.
It is difficult to register marks that are not
distinctive. (T)
20. The policy of the U.S. government is to contest
applications for generic trademarks at home but to
ignore them abroad. (F)
21. A generic mark cannot be registered and receives
no legal protection. (T)
22.
A generic mark provides its owner
reasonable degree of legal protection. (F)
with
23.
The new trademark law of the United States
prohibits "token use."
(T)
24.
According to the
updated Trademark Act, U.S. firms filing a trademark
application can do so on the basis of "intent to use" and
are no longer allowed to rely on "token use." (T)
25. According to the updated Trademark Act, to file a
trademark application, U.S. firms are no longer required
to first put the mark into use in interstate or foreign
commerce but may instead rely on intent to use. (T)
26. Once a trademark is registered, the owner's rights
are intact for ten years with or without "use." (F)
27. To retain its rights, a marketer must not allow its
market to become generic. (T)
28.
The great variety of package sizes or styles
demanded by Americans are very appealing to
foreigners. (F)
4
29. In Germany, it is illegal to sell products without the
green dot. (F)
d),a),b),c)
d),c),a),b)
Answers:
Q1. 4)
Q2. 3)
Q3. 2)
Q4. 3)
Q5. 4)
2.
When a manager focuses on making whatever products
are easy to produce,
and then trying to sell them, that manager has a ________
___________ orientation.
A) Marketing
B) Production
C) Sales
D) Profit
3.
Which of the following is NOT consistent with a manager
having a marketing orientation?
A)
Inventory levels are set with customer requirements and
costs in mind
B)
Customer relationship focuses on customer satisfaction
before
and after sale, leading to a profitable longrun relationship
C)
Focus of advertising is on product features and how pro
ducts are made
D)
Packaging is designed for customer convenience and as
a selling tool
4.
In a ___________________orientation, the role of marketing r
esearch is to
determine customer needs and how well the company is
satisfying them.
A) Marketing
B) Production
C) Both of the above
D) None of the above
5.
The controllable variables a company puts together to s
atisfy a target group is called the ____________________.
A) Marketing strategy
B) Marketing mix
C) Strategic planning
D) Marketing concept
6.Supply chain mapping means the study of___.
logistics network
activities sequence
7. A good material-handling
the___in logistics.
system
will
enhance
productivity potential
efficiency
delivery reliability
speed to market
9. The ownership of inventory in the VMI (vendormanaged inventory) system lies with___.
supplier
purchaser
logistics service provider
insurance firm
10. Concept of logistics which focuses on teamwork in
whole
supply
chain
management
to
maximize
performance of distribution system is classified as
integrated logistics management
intermodal logistics management
intra-modal logistics management
exclusive logistics management
11. : Marketing channel that involves one or more
intermediaries to made their products available to final
buyers is classified as
flexible channel
static channel
direct channel
indirect channel
flexible channel
static channel
15. The __________________ is a person within a reference group who, because of special skills,
knowledge, personality, or other characteristics, exerts influence on others
A.Facilitator
B.Referent actor
C.Opinion leader
D. Soci al rol e pl a yer
David Ogilvy
Michael porter
Most crucial and first step in marketing process is
A. Designing a marketing strategy
B. Create customer delight
C. Understanding customer needs and wants
D. Capturing value from customers
4)
All of the following are marketing management
tasks EXCEPT:
A) marketing planning.
B) organising marketing activities.
C) co-ordinating marketing activities.
D) project development and analysis.
E) marketing control.
5)
According to management guru Peter Drucker,
marketing aims to sell
A. Necessary
B. Unnecessary
C. Not already available
D. None of above
6) Most specifically, marketing strategy:
A) is concerned with key decisions required to reach
an objective
B) encompasses selecting and analysing a target
market and creating and maintaining an
appropriate
marketing mix
C) expands geographic boundaries of markets to
serve larger geographic areas
D) involves determining the direction and objectives
of marketing management
7)
8)
a. customer needs
b. products
c. customer value
d. products and services
e. improved quality
ANSWER KEYS : 1) D
5) C
6) B
7) B
9) A
2) B
8) D
10) A
3) C
4) D
11) C
Credible india
Incredible india
Gateway to backwaters
Gateway of india
Q3.
Marketers
_________________________.
are
responsible
for
Supply management
Demand management
Both a & b
None of the above
Q4. When customers dislike a product and are even
ready to pay a price to avoid it is known as :
Latent demand
Non existent demand
Negative demand
Declining
demand
of
the
statement
is
true
about
rural
its
Economic force
Technological force
Political force
Physical force
All of the above
Answer: D
If environment scanning is poor and a company
responds by continuing to do business as usual in spite
of environmental forces which might affect future
performance; the company would be said to be
responding through:
Apathy
Ignorance
Delay
Standard
Retrenchment
Answer: B
Tobacco advertising is now virtually banned in all
marketing communication forms in many countries
around the world. This can be explained as an influence
of:
Technological environment
Legal environment
Economic environment
Ecological environment
Answer: B
Robert is a marketer for a global consumer products
company. He is working on the promotional campaign
designed to reach a target audience in a new
international market. Robert is working hard to make
sure that the promotional campaign is clearly
understood by the nations consumers and doesnt
offend anyone. Which of the factors in the external
environment is he being influenced by?
Socio-cultural environment
Competitive environment
Economic environment
Legal environment
Answer: A
The process of collecting information about the external
marketing environment is:
Environmental management
Environmental scanning
Marketing management
Marketing research
Answer: B
The phenomenon that customers are happy to work with
companies and organizations to solve problems is
referred as:
Crowd-sourcing
Communication-sourcing
Customer co-creation
Mass-sourcing
Answer: A
Marketing
managers
cannot
control.but they can at times
influence it.
Where advertising is placed
How products or services are delivered
The external environment
How products are priced
Answer: C
. is the collection and interpretation of
information about forces, events, and relationships that
may affect the organization.
Environmental scanning
Stakeholder analysis
Market sampling
Opportunity analysis
Answer: A
To be effective, environmental scanning needs to be
carried out:
Only when work demands allow otherwise the flow of
business could be disrupted
On a continuous basis
When competitors have reacted
All of the above
Answer: B
Marketing decision makers in a firm must constantly
monitor competitors activities their products, prices,
distribution, and promotional efforts because:
The competitors may be violating the law and can be
reported to the authorities
The actions of competitors may threaten the monopoly
position of the firm in its industry
The actions of competitors may create an oligopoly
within an industry
suggestion
and
Casual research
Exploratory research
Descriptive research
Both a and c
3. Primary data which is gathered by observing relevant
actions and people is called
Experimental research
Ethnographic research
Observational research
Survey research
4.
Process
of
watching
environment is called
customers
in
natural
Experimental research
Ethnographic research
Observational research
Survey research
5. Collection, analysis and reporting of available data for
any given marketing situation is classified as
External database
Outsourced database
Marketing research
Both a and b
2.Which ONE of these is NOT an element of the marketing information system (MKIS)?
a) Internal records.
b) Marketing insight system.
c) Marketing research system.
d) Analysis system.
a)Customer information.
b)Market intelligence.
c)Market research.
d)All of the above.
4.A _________________ consists of people, equipment, and procedures to gather, sort, analyse,
evaluate, and distribute needed, timely, and accurate information to marketing decision makers.
5)A good marketing information system balances the information managers would like to have
against:
Answers
1.d
2.b
3.d
4.c
5.d
Answer C
3: List of company's major strategic alliances does not
includes
A. product alliance B. promotional alliance C. pricing
collaborations D. financial alliances
Answer D
4: Approving of orders, shipping goods on time and
payment of collection is part of
A. fulfill management process B. customer acquisition
process C. customer relationship management D.
corporate goals
Answer A
5: 'market-development strategy' is used to gain market
share
A. current products in new market B. new products for
new markets C. new products in new market D. current
product in current market
Answers:- 1. (A) 2. (C) 3. (D) 4. (A) 5 (A)
strategy
C.
vertical
and
horizontal
growth
C.
Answer A
MCQ: Analysis of opportunities and threats is included in
A. internal environment B. external environment C.
market environment D. product environment
Answer B
MCQ: Process of defining business, shaping its scope
and repositioning brand entity is part of
A. business realignment B. business workflow C. cross
functional teams D. various department strategies
Answer D
MCQ: For planning period, development of specific goals
is called
A. goal formulation B. goal achievement
hierarchy D. quantitative objective
Answer A
C.
goal
value
C)
Answer: b
on
extending
the
application
industrial
product
is
elastic.
d) price
Answer :a
Q7 Phsychological determinants of consumer behavior
include:
Perception
above
b)personality
c)learning
d) all of the
Answer: d
Q8 A competitor while selling, may not be aware of his :Overhead cost b) direct cost
cost
Answer: a
c)fixed cost
d)variable
False
Answer: (a)
b. Brand Associations
c. Brand relationship
d. Brand image
Answer:b
5. ..includes two visual signals of a
brand its character (e.g. Amul girl, Pillsbury
doughboy) and its logo. Both are elements of brand
identity.
a. Brand attitude
b. Brand Image
c. Brand Symbol
d. Brand Positioning
Answer: c
6..can be thought of as a perceptual
map of in which like products of the same company
(say, toothpaste) are positioned very close to one
another and compete more with one another than
D. advertising
Answer C
MCQ: Considering promotional mix, paid, non personal
promotion of ideas or market offerings by some specific
sponsor is classified as
A. public relations
B. advertising
C. sales promotion
D. personal selling
Answer C
MCQ: Systematic blend of personal
promotion,
advertising
and
public
communicate customer value is called
selling, sales
relations
to
A. promotion mix
B. marketing communication mix
C. strategic buyer behavior mix
D. both a and b
Answer D
MCQ: According to promotional mix, method which
focuses on building relationships with individual
customers to maintain lasting relationship is called
A. sales promotion
B. offline promotion
C. direct channeling
D. direct marketing
Answer D
Compared to other
Public Relation is:
marketing
communication
tools
1.
a)
b)
Sales
c)
d)
2.
a)
b)
By hard supervision
c)
By creating competition
d)
b)
c)
d)
b)
Ratio analysis
c)
d)
5.
a)
b)
c)
d)
ANS.A
7.________________ is a marketing channel that has no
intermediary levels.
A. direct marketing channel
B. indirect marketing channel
C. forward channel
D. hybrid channel
ANS.A
8. Companies engage in sales training to:
A. increase absenteeism and turnover
B. increase selling costs
C. decrease sales volume
D.
change or
reinforce
salespeople more efficient
behaviour
that
makes
ANS.D
9. The three major tasks involved in the implementation
stage of the sales management process are:
a. Salesforce recruitment and selection, Salesforce
training, and Salesforce motivation and compensation.
b.
Developing
account
management
implementing
the
account management
correcting the account management policies.
policies,
policies,
the
development
is
and
force is classified?
Individual sales management
Direct sales management
Sales force management
Persuassion management
Coorporate mission
Q10.
The
process
consists
coorporate,division,bussiness and product planning?
Implementing
Controlling
Innovation
Planning
Competitive
KEYWORDS
(c)
2. ( )
6. (b)
3. (a)
7. (c)
4. (c)
8. (a)
5. (e)
9. (c)
10. (a)
of
flexible channel
static channel
B
MCQ: Total number of level of intermediaries represent
the
width of channel
length of channel
divisors of channel
flexibility of channel
B
MCQ: Disagreement between different marketing
channel regarding roles, rewards and goals is called
channel conflict
marketing conflict
direct conflict
indirect channel conflict
A
MCQ: In marketing channels, conflict occurs at different
levels of same marketing channel is classified as
vertical conflict
horizontal conflict
steep conflict
slope conflict
A
Logistic network which moves finished product from
company to resellers and then to end users is classified
as
risk averse distribution
reverse distribution
inbound distribution
outbound distribution
D
MCQ: Arrangement of vertical management system
which integrates stages of distribution and production
under single umbrella is classified as
administered VMS
full time VMS
contractual VMS
corporate VMS
D
MCQ: Logistic network which moves materials from
suppliers to manufacturing unit is classified as
inbound distribution
outbound distribution
forward distribution
reverse distribution
A
MCQ: Kind of channel arrangement which involves one
or more than one independent wholesalers, producers
and retailers is classified as
vertical marketing system
static distribution channel
conventional distribution channel
horizontal marketing system
C
MCQ: Kind of channel arrangement in which retailers,
wholesalers and producers act as a single system is
classified as
conventional distribution channel
(b) E-commerce ( )
(c) Transport ( )
Q 3: Nuclear example is :
Ans: (a) oil, gas ( )
(c) Gold ( )
(b) Iron ( )
(d) cemical ( )
No ( )
(b) Energy ( )
(c) Transports ( )
Answer key:
Ans: (1) a, b
(2) b, d
(3) a
(4) yes
(5) a, b
(d) Cemicals ( )