SKP Group

Knowledge Repository Manual

Date: 06th June2016
Table of Contents
1.0

PURPOSE..................................................................................................................................................2

2.0

SCOPE.......................................................................................................................................................2

3.0

RESPONSIBILITIES...............................................................................................................................2

4.0

REFERENCES..........................................................................................................................................2

5.0

PROCESS OVERVIEW...........................................................................................................................3

6.0

PROCEDURE...........................................................................................................................................3

6.1
6.2

PROCESS INPUT.......................................................................................................................................3
PROCESS STEPS.......................................................................................................................................3

7.0

OUTPUT....................................................................................................................................................4

8.0

CONTINUAL IMPROVEMENT............................................................................................................4

9.0

REVISION RECORDS............................................................................................................................4

1.0

Purpose

SKP Group
Knowledge Repository Manual
Date: 06th June2016
The purpose of this process manual is to define the procedure for
knowledge repository for Sales team. This document will provide guidance
and specific direction to make the sales procedure effective.

2.0

Scope

This procedure covers all activities of Knowledge management from

keeping all the knowledge material at one place to formatting our old
desks, proposals, collaterals etc.

3.0

Responsibilities

Administrator He is responsible for oversight of the Knowledge

Management process including collating all the data at one place to
uploading to repository. He is also responsible for approval of this
procedure.
Sales Team All are responsible for collating the data, formatting old
desks, standardise the templates, and giving timely inputs to improve the
process.
IT Team Responsible for giving technical support.

4.0

References

Templates

Sales collaterals- Generic

Sales Collaterals- Customized to client context

Approach papers/Solution Blueprints/Reports/Proposals

Articles- Reading material from the outside world

All of the above are available in pdf and editable formats on the Quality
intranet

SKP Group
Knowledge Repository Manual
Date: 06th June2016

5.0

Process Overview

Upload at
Repository
Collate all
materials

Timely updatation

Standardise

Reporting

Update the Repository

Development and updation of sales collaterals
Monthly review of Repository

6.0

Procedure

1 Process Input
Knowledge material collation from different practice head/ sales
head

6.2

Process Steps
a) Development and updation of sales collaterals
Sales collaterals are developed by the Sales Team. These
comprise of:

Statement of capability (including corporate profile)

Flyers

Case studies

White papers

Proposals

b) Client Specific
All the materials including proposals, Presentation send to client
keep at specific client older
c) Updating old Decks
Update all the old decks to new uniform format.
d) Proposal

SKP Group
Knowledge Repository Manual
Date: 06th June2016
Based on the discussions and exchange of information, a proposal
is submitted to the client, using the standard template as a base.
The proposal typically includes:

Client requirements

Scope of services (and limitations and exclusions)

Deliverables and timelines

Responsibilites of each party

Delivery methodology/solution blueprint

Price

Payment terms

e) Updating the Repository

Updating the respository on regular basis by following:

Upload proposal in client folder in date format.

After sending final proposal, old proposals should be delete
to avoid duplicate data
All the articles, reading material should be upload at
knowlegde material folder.

f) Monthly review
The review includes status of proposals, knowledge materials,
avoid duplicate material etc.

7.0

Output

Below are the details of Output / Reports

Sr. No.

Particulars

Time Lines

Repository

Continuous

Reporting

Monthly

8.0

Continual Improvement

Continual Improvement is carried out by all the members to maintains

records in the format

SKP Group
Knowledge Repository Manual
Date: 06th June2016
Achievements/Improvements related to process, product / service,
customer relationship, knowledge / skill are reported to management on
quarterly basis.

9.0

Revision Records

This Process Manual and related documents and templates are reviewed
once every six months for currency.
The revision history of this Process Manual is maintained in a SharePoint
database.