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Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

Organizational information
Name of organization
Type of business/service
Ownership Public/private
Number of full-time
employees
Executives
Non Executives
Contract Workers
Name and details of Contact
Person

Note: All the details received shall be kept strictly confidential

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

Employee Engagement / Participative Fora

1.

Does your Organization have a well defined Employee Relation Policy.

2.

If yes, what are the salient features of this policy.

3.

Specify the participative fora / employee engagement fora in your Organization.


Details of Participative Fora
Statutory
Name

Frequency
(No. of
meetings /
year)

No. of representatives
Union

Association

Details of Participative Fora

Note: All the details received shall be kept strictly confidential

Management

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

Non-Statutory
Name

Frequency
(No. of
meetings /
year)

No. of representatives
Union

Association

Management

3.1

Specify the aims and objectives of each participative fora.

3.2

Whether the agenda is asked for and submitted in advance by the Unions
in the meetings called by the Management.

3.3

What is the time lag between meetings and issuance of record notes /
Minutes of Meetings.

3.4

Whether the Minutes are issued in electronic form or hard copy is


distributed.

3.5

System of review of the Record Notes and responsibility for its


implementation.

3.6

Major areas of concerns raised.

Note: All the details received shall be kept strictly confidential

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

3.7

Resolution percentage of issues / concerns discussed.

4.

Whether the Meetings of these fora are held at Unit level alone or at Regional
and Apex / Corporate level as well.

5.

Organization structure of the Department / Unit handling these issues at Unit,


Regional and Corporate Level.

6.

Whether the engagement of employees is based on demographics - different


strategies for different age groups.

6.1

If so what are the strategies / employee engagement models adopted by


the Organization for different age-profiles.

Note: All the details received shall be kept strictly confidential

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

7.

Whether the spouse and family members of the employees are involved in the
employee engagement models.

8.

Does the organization have a welfare policy for employees and their families
8.1

9.

If yes, what are the salient features of such welfare policy.

What are the welfare activities of statutory / mandatory nature taken up by the
Organization at their end.

10. Does the organization arrange for activities like family picnics, sports, yoga /
fitness camps etc.
11.

Whether any township exists and if so, what are the facilities being extended to the
employees in township.

Note: All the details received shall be kept strictly confidential

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

12. Whether there is any employee welfare organization / club for providing welfare /
recreational facilities.
13. Whether any financial aid / matching grant is provided by the Organization to such
employee welfare organization / club
14. Whether any Township Advisory Committee exists and what is its role.

15. What is the frequency of review of policy regarding participative fora / employee
engagement models in your organization.
16. What is the extent of seriousness of Management towards functioning of
Participative Fora
17. Whether there is any system of rewarding the best Participative Fora.
18. If yes, what are the parameters on which they are evaluated.

19. Please provide the communication matrix or system, if any, for dissemination of
information.

Note: All the details received shall be kept strictly confidential

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

Note: All the details received shall be kept strictly confidential

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

Union / Association

1.

2.

How may Unions /Associations exist. Whether you have problem of multiplicity of
Unions.

Please give the details of Unions / Associations

Name

Affiliation
Status

No. of
office
bearers

No. of
members

Note: All the details received shall be kept strictly confidential

Unit /
Location

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

3.

Whether any Act stipulates recognition of trade unions at unit level.

4.

What is the system of recognition of Trade Unions if not through Act - secret ballot,
check off system or any other.

5.

Whether the Labour Authorities are involved in the system of recognition of Trade
Unions - Secret ballot, check off system etc.

6.

Whether the Union / Association membership fee is deducted through salary or


collected by the Unions / Associations.

7.

The procedure for submitting Charter of Demands and frequency of such


submissions by the Unions.

8.

The system of examination of Charter of Demands in your Organization.

9.

Whether the rule of Protected Workmen is implemented in its true spirit.

10. What are the relaxations given to these Protected Workmen and Union /
Association office bearers.

11.

What is the policy / practice, if any, regarding extending amenities such as office,
office furniture, computer etc to the Unions /Associations.

Note: All the details received shall be kept strictly confidential

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

12. Whether any support is extended by the Organization to the Unions/Associations


through good will gesture by giving advertisement etc. in their souvenir..
13. What are the entitlements of the trade union leaders including those from the
Central Trade Union organizations for travel / boarding etc. when they visit for
meetings.
14. Whether any parity is given to the Union Leaders at the Corporation Level i.e.
whether they are treated equivalent to Vice President or General Manager etc. in
respect of entitlements.
15. Whether Organization encourages representations / views of Unions / Associations
in the matter of transfers, disciplinary action etc.

16. Whether Unions are involved in Quality Activities like 5S, Kaizen, TPM etc.

Note: All the details received shall be kept strictly confidential

Questionnaire on Benchmarking ProjectStudy of Employee Relation Practices

17. Whether there is any specific bipartite fora for productivity related issues.
18. If yes, what are its significant achievements in the last 2 to 3 years.

19. Whether the Unions / Associations have developed any practice like Death Relief
Scheme, Medical aid to retired employees etc. If yes, what are the various such
activities undertaken for the benefit of their members by the Unions / Associations.

20. Whether you have out-sourced activities. If yes, what are the activities you have
outsourced and whether you recognize outsourced unions for discussions etc.

21. What are the disparities in remuneration, facilities etc between regular and outsourced workers.

22. Whether there is any code of conduct for Unions / Associations. If yes, what are
its salient features.

Note: All the details received shall be kept strictly confidential

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