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LA RELVE: SUCCESSION IN
LIST OF TABLES
TABLE 1
19
TABLE 2
21
23
25
27
TABLE 3
TABLE 4
TABLE 5
CONTENTS
PREFACE
INTRODUCTION
10
Part 1
New issue, new concepts
12
Part 2
Discussing succession
Taking shifts in the labour market into consideration
14
Part 3
Planning for succession
Taking many factors into account
16
Part 4
Managing succession
Considering the young and the not so young
37
CONCLUSION
47
PREFACE
FOR WHOM AND WHY HAS THIS STUDY
PAPER ON SUCCESSION IN THE
COMMUNITY SECTOR BEEN PREPARED?
GETTING STARTED
A FEW QUESTIONS SO YOU CAN HAVE YOUR SAY...
Why is so much
attention being paid
to succession today?
Could we establish
parallels between what is
occurring in the general
labour market and the
specific reality of
community organizations?
Do community
organizations have
advantages and characteristics
that could become assets
in ensuring the effective
WHAT
SOLUTIONS ARE
POSSIBLE?
succession of talent?
INTRODUCTION
10
INTRODUCTION
>>
11
PART 1
NEW ISSUE, NEW CONCEPTS
A new issue is generally accompanied by myriad concepts. This is certainly true for succession and its related
issues. The following is a brief lexicon to serve as a guide.
ENVIRONMENTAL SCAN
The goal of an environmental scan is to find out, as precisely as possible, the context in which organizations will
be developing over the next few years. It involves identifying the factors that will influence the organization,
evaluating the impacts on the workforce and deciding on
measures to be taken to reduce the organizations vulnerability. These factors are twofold:
The external environment: unemployment rate, labour
market, education, political and legislative environment, emigration, immigration, etc.
Internal environment: working conditions, composition
of the workforce (gender, age, employment status, etc.),
personnel movements (departures, long-term leaves),
vulnerable positions, organizational structure, etc.
An environmental scan is the basis for all workforce planning, which will lead to a succession plan.
ATTRACTING AND RETAINING EMPLOYEES
Faced with increasing competition and a significant
shortage of experienced workers, organizations are
questioning what working conditions they need to introduce in order to attract and retain the most qualified
people at all employment categories and levels.
The ability to attract depends on the organizations reputation, its workplace, specialized job titles, employment
conditions, corporate culture, mission, management
philosophy, ethics, etc. In order to put its recruitment
methods into practice, an organization must identify the
strengths it can count on to attract employees.
12
WORKFORCE PLANNING
Workforce planning is a meticulous and structured exercise where a quantitative and qualitative portrait of an
organizations employees is prepared. Its purpose is to
increase the organizations knowledge of foreseeable
personnel movements, vulnerable positions and key individuals in the organization. The employer will then have
the necessary information on the current and future situation of the organizations human resourcesand can
begin to prepare an effective succession plan.
13
PART 2
DISCUSSING SUCCESSION
TAKING SHIFTS IN THE LABOUR MARKET
INTO CONSIDERATION
A brief review of the past demonstrates that the position
and role of succession in any organization is closely related
to the overall labour and employment market.
1960-1980:
AN ABUNDANT WORKFORCE
14
In an article3 on aging of the population, the author offers the following facts:
The phenomenon of aging of the population in Quebec, as elsewhere, is nothing new. The baby-boomers, who are the result
of a demographic explosion in the 1950s, and the falling birthrate of the past three decades are systematically cited as an
explanation. But what is the actual situation?
The average age in Quebec increased from approximately 30 in 1971 to a little over 38 in 2001. The average age of Canadians
is now a little less than 38 years. This means that aging is occurring more rapidly in Quebec than in the rest of the country.
Within seven years, it is estimated that labour force growth will end and begin to decline rapidly.
Situation by sector
Without exception, all sectors of activity seem to be affected by an aging workforce.
In 2002, in the primary sector, 39% of the workers were 45 years of age or over. The percentage was 35% for the secondary
and tertiary sectors.
In the secondary sector, 50% of public service workers were 45 years of age and over, with 40% in construction and 33%
in manufacturing. Manufacturing includes several industries particularly affected by a large proportion of workers aged
45 years and over. This is the case for textiles (49%), paper (46%), primary metals (44%), electrical supplies (39%) and
clothing (38%).
In the tertiary sector, transport and teaching (46% of workers were 45 years and over), public administration (45%) and health
(40%) are facing imminent challenges.
Multiple impacts
This rapid aging of the population, particularly the workforce, naturally has an impact on business and public and
para-public organizations.
The equation is simple. The anticipated decline in Quebecs population beginning in 2026, added to the decline in the
population of the 15 to 64 year-olds by 2011 and the fact that half the population now retires before the age of 60 this
percentage was 14% in 1976 means a labour shortage is feared. This is an accepted fact.
15
PART 3
PLANNING FOR SUCCESSION
TAKING MANY FACTORS INTO ACCOUNT
Succession planning, first and foremost, requires considering a group of factors which can have an impact on the
availability of employees. Succession planning also
requires dealing with the issue of the labour shortage in
many workplaces, including the community sector. In
short, to understand succession we must consider:
The socio-economic context, or the external environment. What are the general factors that must be
considered in order to have a grasp of how the labour
market is developing and what the future holds? What
impact will these factors have on succession, considering that a labour shortage is anticipated? What
are the links between this anticipated shortage
and succession in the community action arena?
Each organizations operating method, or the internal
environment. In taking into account the organizational
context, parameters related to succession will be
different from one organization to another and from
one field of activity to another. We therefore need to
know our organization well: what is its management
philosophy, its organizational structure, the composition of its workforce and its values? What personnel
movements are involved and what is the turnover
rate? These elements will allow managers to identify
possible solutions in planning their workforce adapted
to the specific needs of their organization.
16
QUIZ
QUEBEC WORKFORCE ANAYLSIS
TRUE OR FALSE ?
BEFORE LEARNING MORE ABOUT ENVIRONMENTAL FACTORS, WHY NOT TAKE THIS SHORT QUEBEC
WORKFORCE ANALYSIS QUIZ? ANSWER TRUE OR FALSE TO THE FOLLOWING QUESTIONS:
1. There is a correlation between aging of the population and the labour shortage.
2. Most people who work in community organizations are between the ages of
25 and 34 years.
3. Throughout the community sector, women represent approximately 80% of the workforce.
4. From 1991 to 2001, immigrants accounted for 61% of labour force growth in Quebec.
5. More than one out of two people worked full time in the community sector in 2005.
6. The workforce in the community sector is less educated than the general population.
7. 80% of employees in the community sector earn less than $20 per hour.
8. Adjusting for inflation, young Canadian men (15-24) earn approximately 75% of the
amount today that men in the same age group earned in the mid 1970s.
9. In 2004, nearly two-thirds of Quebecs labour force was over 45 years of age.
17
WAGES
18
$25 to $30
$30 and +
< $10
$10 to $15
$15 to $20
Women
24 %
34 %
27 %
9%
3%
3%
Men
26 %
31 %
26 %
8%
4%
5%
Total
25 %
32.5 %
26.5 %
8.5 %
3.5 %
4%
Source: Centre de formation populaire et Relais femmes (October 2005) Pour que travailler ne rime plus avec misre Enqute sur les avantages sociaux dans les
organismes communautaires. P.41.
?
Will the wage issue have an impact on succession in community organizations?
If so, do community organizations have the tools necessary to measure and
counteract this impact?
Could late retirements have an impact on the workforce? For example, could it be
considered a barrier for youth interested in their advancement?
19
EMPLOYMENT STATUS
IN QUEBEC, MOST PART-TIME WORKERS
ARE WOMEN
According to a survey carried out by the Institut de la
statistique du Qubec, the proportion of part-time workers
is much lower among those aged 25-64 years than among
youth from 15 to 24 years. In fact, in Quebec, in 2003,
13.2% of those aged 25-64 years worked part-time compared to 45.0% among youth. The proportion is fairly stable
among the 25-54 year-old group and increases at the age
of 55 years, a practice that is probably most often desired
with a view to a final retirement from the labour market. 19
More men work full-time than women in Quebec (54.5%
and 45.5% respectively)20. According to a study by the
Comit aviseur femmes en dveloppement de la mainduvre, women are over-represented in part-time jobs21
and this situation has remained stable since 1991 (67.5%
in 1991 and 67.8% in 2003).
A look at the distribution by employment status allows
a better understanding of the distribution between
permanent and contractual personnel. It should be noted
that, contrary to what we have been led to believe,
employees do not necessarily prefer occasional employment. Being able to rely on work-family reconciliation
measures and flexible hours does not mean that employees
want a contractual status.
20
TABLE 2
Permanent
Part-time
Temporary
Full-time
Temporary
Part-time
Independent
Worker
Women
50.8 %
18.9 %
12.4 %
13.2 %
4.7 %
Men
52.6 %
11.7 %
16.5 %
11.8 %
8.5 %
Total
51.1 %
15.5 %
13.2 %
12.9 %
5.3 %
Source: Centre de formation populaire et Relais femmes (October 2005) Pour que travailler ne rime plus avec misre Enqute sur les
avantages sociaux dans les organismes communautaires. P.37.
?
Is it possible to statistically demonstrate that an employees status has a direct impact
on departures in the community sector? What happens when low wages and precarious
status are combined?
In what way could these departures have an effect on succession?
Have community organizations targeted contractual employees who could eventually
become permanent employees? If so, what measures could be implemented to retain them?
21
EMPLOYEE EDUCATION
A WORKFORCE THAT NEEDS MORE AND MORE
EDUCATION
The qualifications required for jobs have changed radically.
Jobs are increasingly more specialized. The profile of the
new workforce has changed. An eloquent example: during
the 1990s, almost all labour force growth in Montreal
corresponded to a strong demand for qualified workers.
Over 80% of the increase came from university-level
professions and one-third of these professionals were in
the information technology sector.25 In 2003, 57.4% of
the jobs in Quebec were held by employees with a postsecondary diploma or university degree26. Technological
change require workers to be flexible, able to adapt and
to acquire new skills throughout their professional life.
It should be noted that for the past few years, women
have made up the majority in all educational institutions
from secondary school to undergraduate programs.27
22
TABLE 3
Comparison of the level of education of community workers and the general population
Less than
25 years
25 to 34 years
35 years
and over
Community sector
27.3
48.8
22.8
1.2
100%
15.7
41.2
35.2
7.9
100%
33.5
28.5
31.9
6.0
100%
The entire
labour force
74.7
20.2
4.8
0.3
100%
45.3
27.6
21.9
5.2
100%
71.6
14.1
10.1
4.2
100%
Source: Table taken from: Deschenaux, Frdric (2003). Choisir, subir, sajuster : la place des milieux communautaires dans linsertion professionnelle des
diplmes et diplms du post-secondaire. Doctorate dissertation, Faculty of Education: Universit de Sherbrooke, p.342. Data sources: Collective de
recherch sur les occupations. (2002). Rsultats de la deuxime phase du projet CRSH. Unpublished data. Sherbrooke: Universit de Sherbrooke and
Statistics Canada (2003).
?
Could the community workers high level of education have an impact on creating a succession?
Since they have more education, and often more experience, do community workers not
risk being courted by public and para-public employers following the retirement of the
baby-boomers?
Are these educated and experienced community workers not likely to voluntarily make
the jump in large numbers to the public and para-public sectors?
23
AGE GROUPS?
THE AGING WORKFORCE
In Quebec, the age pyramid is in radical change and the
population is aging rapidly. In addition to aging of the
baby-boomers, the declining fertility rate and spectacular
increase in life expectancy explain this phenomenon.
From now on, not only will the number of those aged 65
and over and retired workers grow, but the so-called
aging labour force will also increase significantly.
In 2001, the average age of the labour force in Canada
was 39, compared to 37.1 in 1991.28 In 2004, 61.2% of the
Quebec labour force was over the age of 35 (compared to
43.1% in 1976); 35.4% were over 45 29. It is estimated that
by 2008, there will be only four potential employees entering
the labour market for five potential departures.30 If this
trend continues in the short and medium term, it will no
doubt result in numerous departures as workers retire.
The situation is of even more concern in rural areas.
Young people are increasingly leaving their regions for
the urban centres, thereby accelerating aging of the
rural population.31
Another sign of aging of the labour force: between 1984
and 2004, the share of jobs held by the 45 to 64 year-old
group increased from 23.5% to 36.1%, while the proportion of jobs held by the 15 to 34 year-old group decreased
from 51.3% to 36.6% during the same period. 32 According
to certain demographic scenarios, having dropped from
40% to 24% between 1971 and 2001, the proportion of
youth in the total population will be no more than 19% in
2026 and 17% in 2051. 33
24
TABLE 4
25-34 years
35-49 years
50-64 years
Women
16.2%
26.0%
39.9%
17.2%
0.8%
Men
17.1%
25.0%
38.0%
19.0%
1.0%
Source: Centre de formation populaire et Relais-femmes (October 2005). Pour que travailler ne rime plus avec misre Enqute sur les avantages sociaux dans les
organismes communautaires. P.36.
?
Is the community sector going to face succession difficulties similar to those observed
in other sectors of activity?
Is aging of the workers a greater threat to community organizations than to other sectors?
Are community organizations competitive in terms of the general conditions of the
labour market?
Does the community sector have advantages, distinct characteristics which, skilfully
used, could become important assets compared to the rest of the labour market?
25
Due to a certain division between generations, new values and attitudes emerge in the working world and influence
human resources management approaches. WHAT DO YOU THINK?
Generation
Date of birth
1996 to 2010
Generation I (Internet)
1980 to 1995
Generation Y
1967 to 1979
Generation X
1961 to 1966
Baby-boomers BB
1946 to 1960
War babies WB
1940 to 1945
Seniors
1919 to 1939
This survey was carried out according to the classification and profile of generations by five researchers specializing in the field and more particularly based on
groupings presented by David Foot. Foot, David (with Daniel Stoffman) (1996). Entre le Boom et lcho: Comment mettre profit la ralit dmographique, Montreal,
Les ditions du Boral. Foot, David (with Daniel Stoffman) (1999) Entre le Boom et lcho 2000 : Comment mettre profit la ralit dmographique laube du
prochain millnaire, Montreal, Les ditions du Boral.
26
YEARS OF SERVICE?
THE IMPORTANCE OF BEING ABLE TO COUNT
ON EXPERIENCED EMPLOYEES
A combination of an employees age and the number of
years of service has an influence on the amount of knowledge he or she has accumulated over the years. This is
what we mean by experienced employees. When an
experienced employee leaves, transferring knowledge
becomes a priority, if not a major strategic issue.
Most resignations of employees who have more than 15
years of service send a different message than if they
were new employees. In the latter case, it may be appropriate to review employee orientation and integration
structures. When it comes more tenured individuals, we
could see it as an indication that the workplace no longer
meets their expectations.
TABLE 5
+ 1 year
+ 2 years
+ 5 years
+ 10 years
+ 15 years
Women
26.9%
25.9%
23.5%
13.23%
5.9%
4.6%
Men
31.7%
25.2%
21.7%
11.2%
5.7%
4.5%
Total
27.9%
25.8%
23.1%
12.8%
5.9%
4.6%
Source: Centre de formation populatire et Relais-femmes (October 2005). Pour que travailler ne rime plus avec misre Enqute sur les avantages sociaux dans
les organismes communautaires, p.40.
27
?
These figures certainly raise some questions. If the transfer of knowledge and continuity
is mainly up to the organizations coordinators, this is important information because it is
precisely these employees who will be retiring in the near future. What is the situation in
your organization?
What is the turnover rate for personnel in your organization? Is it comparable to other
sectors, non-profit or not?
Has your organization identified:
- Succession candidates, that is individuals who, due to their qualifications, knowledge
and personal qualities, could take on a more senior position in the organization?
- High-profile candidates, that is individuals who, due to their qualifications, knowledge
and personal qualities, represent a sure advantage for the organization and whose
presence make a difference to the organization?
Does your analysis show that your organization has enough succession candidates to
meet your labour needs for the next three years? If so, what measures do you need to
introduce to ensure the development of the qualifications they will require? If not, what
can be done to remedy the situation?
What about employee turnover in community organizations?
Will a possible labour shortage accelerate the problem, making it more difficult
to retain employees?
Has your organization ever considered introducing a succession plan? If so, what are its
objectives? Is it clear for the entire work team?
28
MY THOUGHTS
>>
My succession candidates
>>
My high-profile candidates
29
Inter-provincial migration
The migratory situation between provinces is alarming.
Since 1972, Quebec has clearly lost residents to other
provinces. Census data for 2001 confirm this trend41 which
results in a gradual loss of a portion of the labour force
and, naturally, reduces the recruitment pool.
30
In comparison to the total population of Quebec, the percentage of immigrants rose from 5.6% in 1951 to 9.9% in
2001.53 In Quebec, from 1991 to 2001, immigrants accounted
for 61% of growth of the active population, compared to
97% in Ontario.54 One reason for this is the fact that
Ontario has been the first choice of immigrants for the
past 30 years: 55.6% of all immigrants have settled there,
compared to 13% in Quebec and 19% in British Columbia.55
It should be noted that 45.4% of immigrants to Quebec
between 1993 and 2002 had over 14 years of education
(20.2% of whom had over 17 years).56 In spite of this level
of education, their integration on the labour market is nevertheless difficult. In 2001, the unemployment rate of the
immigrant population in Montreal was 12%, practically
double that of the non-immigrant population (6.2%).57
?
Is there a decline in the population of the region where your organization is located?
Has it had an impact on your hiring practices and preparing for succession?
Has your organization ever considered hiring immigrants as a part of its succession strategy?
Is your organization located in a region with a low unemployment rate? If so, is hiring
difficult and, consequently, succession?
31
STRATEGIC PLANNING
The strategic plan is a valuable reference document for
any organization that is considering implementing a
succession plan. It allows the organization to clarify its
orientations so as to evaluate the impacts on the composition of the workforce and on the qualifications required.
This document also contains the main features of the
environmental scan.
32
?
Will the positions identified as being vulnerable still be so in three years? Why?
Are there other positions that might also become vulnerable?
Do you already have employees who have the potential to occupy these vulnerable
positions? Are these persons interested in these positions?
What factors should be considered in evaluating the vulnerability of positions
and the individuals who make up your organization?
In small organizations, there are often unique positions. If this is the case,
have you already identified a replacement for these positions?
Has the person occupying a unique position been targeted as being a succession
candidate for the organization?
Can the organization change the structure of this unique position to ensure
the candidate is retained?
>>
33
EMPLOYEE TURNOVER
Employee turnover includes departures and long-term
leaves. In both cases, the organization must plan to
replace the employee, an additional element to consider
when considering succession during a period when
labour is scarce.
?
Which functions, which operations do the anticipated departures affect?
Are there positions where the employee (having resigned, taken a leave, etc.) will not be
replaced? Are certain positions at greater risk than others?
How many years of services does the coordinator have? If he/she is close to retirement,
what has been planned for his/her eventual departure?
To what extent can a resource from outside the community world be integrated successfully?
34
has been planned to maintain continuity in my organization and the services it offers?
>> What
How can knowledge be transferred?
35
>> >>
MULTIGENERATIONAL WORKPLACES
36
PART 4
MANAGING SUCCESSION
CONSIDERING THE YOUNG
AND THE LESS YOUNG
37
38
MANAGING SUCCESSION
39
MANAGING SUCCESSION
?
Are the relative lack of hierarchy and the possibility of carrying out a range of duties
in community organizations sufficient factors to attract and retain employees?
Could the community sector be considered a rite of passage where young people can
acquire a solid work experience in the field? If so, can this role be maintained?
With the announced shortage in the public and para-public sector, will young people not
be tempted to avoid this passage in community organizations? Or, will it simply be shorter,
since the community is known for its strength as a place of learning?
What do you thing of Deschenaux typology? Can we pose the hypothesis that employees
who found themselves compelled to join a community organization and surfers will be the
first to leave? What about the activists, drop-outs and experienced workers? Will they be
able to ensure effective succession? How can we attract them? How can we retain them?
What place could immigrants play in the succession?
40
FOR
>> QUESTIONSCOMMUNITY
ORGANIZATIONS
YES
NO
41
QUESTIONS FOR
COMMUNITY ORGANIZATIONS
(Cont.)
?
If most of your answers were yes, does this help your organization attract and retain
employees? Is it enough meet succession needs?
Do these statements correspond to assets specific to community organizations? If so,
are they sufficiently communicated to persons who could ensure effective succession?
What weight does the issue of funding community organizations have in succession?
42
MANAGING SUCCESSION
Recalling retired employees and reintegrating experienced employees must be considered according to the
increase in the number of retired employees, their age
and their life expectancy. Thus, during the 1970s, the
length of a retirement stood around seven years, from
65 to 72 years. Today, people hope to retire at 55 and life
expectancy is approximately 82 years (at least for
women).65 Accordingly, many people may be retired for
27 years. It should also be noted that the number of retired
employees increased significantly between 1979-1983
and 1999-20003.66
In this context, can we
consider recalling these
retired workers particularly those from the public
health and social service
network to meet succession needs? A question
which bears considering,
particularly in order to
ensure that this target
group has skill profiles
that are suitable for community-based organizations.
In a recent CROP
survey, we learned
that 72% of the
employees who
currently retire early
intend to continue to
work after their
retirement.
67
43
MANAGING SUCCESSION
?
Does calling on persons whose professional path may be relatively far from
community-based organizations not risk initiating a value shock?
In view of the fact that very few people spend all their professional lives in community
action, could extending professional life be considered for community organizations?
In community action, could we consider measures to extend professional life, knowing
that persons who have made their career in this field will find it difficult to retire before
the age of 65 years?
44
Who works?
During the next 25 years, the population of Quebec will
continue to increase. This means that when all cohorts of
the baby-boom have reached retirement age, there will be
almost as many active workers as today. In 2026, the
number of people between the ages of 20 and 64 years
will be 4 568 000, a decline of only 2% (or close to 100 000
people) compared to 2001.
At the moment, not everyone in this age group is
employed. In 2004, a large pool of over 1 250 000 people
were unemployed or not in the labour force. Many of these
individuals work when there is work. We forget that the
rate of unemployment in Quebec, which is still relatively
high (8.5% in 2004), is mainly explained by the lack of jobs
and not by structural problems in the labour market or a
labour shortage. For example, if all positions that have been
vacant for four months or more were filled, the unemployment rate in Quebec would drop by only a mere 0.5%.
To finance public expenditure, the important thing is not
that there will be as many persons between the ages of 20
and 64 years in 2026 as in 2001, but that there will be relatively as many persons who are employed. It is mainly
through employment that the province collects income
and other taxes and social contributions.
(article continues on page 46)
45
LABOUR SHORTAGE
ANOTHER WAKE UP CALL (Cont.)
46
In the end, the question to be asked is perhaps the following: what does such an alarmist scenario hide about the
declining population?
CONCLUSION
47
CONCLUSION
48
TRUE OR FALSE
1.
There is a correlation between aging of the population and the labour shortage.
See pages 13 and 22.
2.
3.
4.
In Quebec, from 1991 to 2001, immigrants accounted for 61% of the growth in the
labour force. See page 29.
5.
In 2005, in the community sector, more than one person out of two worked full time.
See pages 18 and 19.
6.
7.
In community groups, over 80% of the workers earn less than $20/hour. See page 16.
8.
Today young men in Canada (15-24 years), all proportions maintained, earn approximately
75% of what men in the same age group earned in the mid 1970s. See page 16.
9.
In Quebec in 2005, close to two-thirds of the labour force was over 45 years of age.
Answer: 35 years. See page 22.
49
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(Research group on occupations).
BOURDON, Sylvain and Frdric DESCHENAUX (September 2001). Le travail et les conditions de travail dans le milieu
communautaire qubcois Rapport de lenqute 2000, Universit de Sherbrooke (Research group on occupations).
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BRASSARD, Pauline (2005). La relve : les municipalits gravement touches, Carrefour.
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main duvre vieillissante, Effectif , vol. 5, no 1.
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misre Enqute sur les avantages sociaux dans les organismes communautaires. (Survey of some 1354 community organizations).
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CONFDRATION DES SYNDICATS NATIONAUX (CSN) (2003). conomie et travail : les grandes tendances,
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professionnelle des diplmes et diplms du post-secondaire. Doctorate dissertation. Facult dducation:
Universit de Sherbrooke.
DUCHESNE, Louis (2005). La situation dmographique au Qubec Bilan 2005 Les familles au tournant du sicle,
Institut de la statistique du Qubec.
EMPLOI-QUBEC/Information sur la march du travail (2004). Le march du travail au Qubec Perspectives
professionnelles 2004-2008.
EMPLOI-QUBEC/Information sur le march du travail (2005). Les chiffres cls de lemploi au Qubec, Government of
Quebec (Emploi-Qubec).
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51
FOOTNOTES
10
11
12
52
13
14
15
16
17
18
19
20
21
22
23
FOOTNOTES
24
35
25
36
26
37
38
39
40
41
42
43
44
27
28
29
30
31
32
33
34
53
FOOTNOTES
45
58
46
59
47
60
48
49
61
50
62
63
64
65
66
67
68
51
52
53
54
55
54
56
57
Notes
55