Faith Engen

Reidsville, NC 27320
faith.engen101@yahoo.com - (336) 344-1884
Customer Service Representative III with a background in Independent Sales and Pharmacy Technician. I am
looking to obtain a position in a growing company that allows me to learn new skills and face new challenges,
while utilizing my current knowledge, skills and abilities to effectively reach my career goals.
Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative III

Supply Resources, Inc. - Danville, VA - May 2014 to Present
Assists with clerical duties including invoicing, accounts payable/receivable, etc.
Assists with project management including helping manage weekly & monthly forecasts, purchasing and
sending orders, etc.
Greeting customers on the phone & at the door in a pleasant and professional manner.
Organizing files and maintaining a neat work environment.
Utilizing advanced computer skills in Microsoft software such as Excel, Powerpoint, and Word as well as
Microsoft Dynamics GP.
Assisting with maintaining satisfactory inventory levels that enables our company to ship to our customers
as quickly as possible without having an excessive amount of inventory.

Independent Sales Representative

Verizon Cellular Sales - October 2013 to May 2014
Triad Area
Promote self in order to gain more business.
Provide outstanding customer service to build a loyal customer base.
Product knowledge
Meet monthly tiers in order to build onto commission goals.

Pharmacy Technician
Carolina Apothecary - Reidsville, NC - August 2013 to October 2013
Fill prescriptions as needed; counting pills, filling creams and liquids.
Following rules, state laws and HIPPA procedures.
Taking refill orders over the phone.
Ordering drugs as needed.
Knowledgeable about name brand drugs and generics.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientle.

Customer Service Representative/ Inventory Specialist

Carolina Apothecary - Reidsville, NC - January 2013 to July 2013
Greet each customer in a courteous and professional manner
Assist all pharmacy and front store customers with their questions and concerns
Request additional help when needed to maximize customer satisfaction

 Maintain customer/patient confidentiality according to HIPAA and company standards

Answer telephone with appropriate greeting Stand for extended periods of time
Assist front store operations when needed
Maintain in-stock by ensuring all inventory management policies and procedures are followed
Utilize appropriate report(s) to maintain replenishment Pull outdated, damaged and recalled merchandise
and prepare for return Assist with putting away drug orders (except CIIs) as permitted by law.
Operated a POS system to itemize and complete an average of number customer purchases.

Veterinary Assistant
Banfield Pet Hospital - Burlington, NC - October 2012 to January 2013
Assists Veterinarian in animal surgeries.
Uses equipment and follows procedures to perform dental surgeries on pets.
Works in lab & runs blood work.
Fills prescriptions in pharmacy, administers prescriptions to pets & educates customers about properly
administering prescriptions to pets at home.
Educates clients on proper pet nutrition.
Keeps kennels and exam rooms neat & clean.
Performs simple exams and educates clients about pet health.
Checks patients in/out.
Answers incoming calls.
Schedules appointments.

Retail Wireless Consultant/Assistant Manager

US Cellular - Reidsville, NC - November 2010 to October 2012
Provides accurate and friendly customer service.
Answer phone calls and tends to customers needs and questions.
Keeps track of monthly sales and documents.
Keeps store neat and clean.
Adheres to company policies and rules.
Opens and closes store.
Handles, counts and deposits money.
Uses computer often to pull up customer accounts and ring out items.
Keeps self updated on equipment and prices.
Meets monthly sales goals.
Managed individual accounts at 30, 60 and 90 day levels.

Sales Associate
Food Lion - Reidsville, NC - April 2008 to October 2010
Provide prompt, accurate and friendly service to customers.
Operate cash register and follow procedures in handling cash, checks, coupons, gift cards, partner cards,
food stamps and WIC vouchers.
Adhere to all company guidelines, policies and standard practices.
Only rotate product in accordance with Food Lion current stocking and conditioning policy.
Place only saleable merchandise on the shelves.
Greet customers in a friendly manner and provide prompt, friendly, bagging service.
Bag items according to size and weight, taking care not to damage fragile items such as bread, eggs, etc
Checks prices quickly and accurately.
Keeps entrance and check stand area neat and clean.

EDUCATION

Certificate in JAVA Programming

Guilford Technical Community College - Jamestown, NC
2016 to 2017

AAS in Computer Integration- Web Emphasis

Guildford Technical Community College - Jamestown, NC
2015 to 2017

Certificate of Completion in psychology

Rockingham Community College - Reidsville, NC
2011

High School Diploma in General Studies

Community Baptist High School - Reidsville, NC
2010

Certificate of Completion in Accounting Fundamentals I & II

Rockingham Community College

SKILLS
Advanced in Microsoft Excel, Word, Powerpoint, Microsoft Dynamic GP, Great Organizational Skills and
Excellent Professionalism, Quick Learning Abilities