CASE STUDY ON

TESCO PLC
USE OF IT ANDINFORMATION SYSTEMS
INTRODUCTION TO MIS

1. TESCO - WHAT KIND OF BUSINESS IS IT AND WHY IS IT PERFORMING SO

WELL?
Established in 1919 in London, Tesco plc is a Britishbased global basic need and general
marketing retail chain. With incomes of 60 billion (2009), it is the biggest British retailer by
both worldwide deals and residential piece of the pie, with benefits surpassing 3 billion.
With nearly 500,000 Employees (2009) and more than 4000 stores Tesco is at present the
third biggest worldwide retailer. Initially work in sustenance and beverage, it has
differentiated into ranges, for example, garments, customer hardware, money related
administrations, telecoms; home, wellbeing and auto protection, Internet administrations, and
programming. Tesco perceive the vital part that IT plays over the Bunch in permitting
proficient exchange and accomplishment of business favourable position through executing
IT advancements which enhance the shopping trip for clients and make life less demanding
for representatives. The organization has broad controls set up to keep up the trustworthiness
and productivity of IT foundation and offer worldclass frameworks crosswise over
International operations to guarantee consistency of conveyance.
2. TESCO: USE OF IT AND INFORMATION SYSTEMS
In Tesco the supervisors use key Information frameworks instruments for overseeing,
evaluating and effectively running their specialties. This data furnishes them with past,
present and future material. Tesco utilize this data framework to discover month to month
explanations of costs which helps chiefs in deciding. The framework is additionally used to
discover how long the representatives have functioned over a timeframe. Chiefs use data
Systems to help them comprehend their clients more which consequently helps them in
evaluating examination and unwaveringness plans. Since its dispatch in 1997, Tesco Clubcard

has more than 700,000 individuals in Ireland. Tesco clients have gotten over 200m in
vouchers.
For Tesco to effortlessly handle offers of items, stock, purchasing dealings, stock
advancement and value arrangement; they introduced and executed the data arrangement of
G.O.L.D in 1998. The motivation behind G.O.L.D is to deal with the physical stock streams
of the stockrooms. The data framework G.O.L.D is helping supervisors working in stockroom
to control the stock levels, the nature of products, area of stock and the elements of
distribution centre.
Additionally Tesco have utilized other Information frameworks, for example, the Internet
further bolstering their good fortune. It is likewise helpful for clients since it gives them
adaptability to get to their site at whatever point they feel the need. In 2012 Tesco reported
that their Irish online shopping for food become unequivocally with deals up by 21% to
57.1million. (Williamson,2004)
3. CHALLENGES
Since Management data frame work involve equipment and programming. Accordingly
change in the frame work makes it subject to a result of progress, for example, framework
disappointment or other devouring dangers. Likewise innovation must be effectively
connected to the data framework, for example, the product and equipment information in
other to kill the danger. In addition, alternate difficulties can be:

Instructions to address physical and IT security.

The most effective method to adjust to an inexorably well informed workforce.
To coordinate worker gadgets into corporate IT.
To benefit from the development of information.
Step by step instructions to adjust legacy applications with developing working

frameworks.
To handle coordination crosswise over stages.

To drive development of the firm. (Lloyd. 2014)

4. SYSTEM USERS

SUPPLIER

MANAGERS

EMPLOYEES

CUSTOMERS

S
DECISION

SUPPORT

SYSTEMS (DSS)

EXECUTIVE
INFORMATION
SYSTEMS (EIS)
SUPPYCHAIN

SYSTEMS
(SCS)
CUSTOMER

RELATIONSHIP
SYSTEM(CRS)
HR SYSTEM (HRS)

KNOWLEDGE
MANAGEMENT
SYSTEM (KMS)
ENTERPRISE
RESOURCE
PLANNING (ERP)
ACCOUNTING
INFORMATION
SYSTEMS (AIS)

5. MIS
MANAGEMENT INFORMATION SYSTEM (MIS) is a modernized database of money
related data sorted out and customized in a manner that it produces consistent reports on
operations for each level of administration in an organization. It is typically likewise
conceivable to get unique reports from the framework effectively. The primary motivation

behind the MIS is to give chiefs input about their own execution; top administration can
screen the organization in general. MIS is unmistakable from other data frameworks, in that
they are utilized to break down and encourage vital and operational exercises. Scholastically,
the term is ordinarily used to allude to the investigation of how people, gatherings, and
associations assess, plan, actualize, oversee, and use frameworks to produce data to enhance
productivity and adequacy of basic leadership, including frameworks termed choice
emotionally supportive networks, master frameworks, and official data frameworks.
MIS is utilized for overseeing five essential Components viz.:

Hardware

Software

Data

Procedures

People
6. IS/ MIS Purpose
Administrators assume a key part in any association. They are in charge of taking choices
fitting to the need of the business sector. Data frameworks have turned into the primary tool
used by chiefs in basic leadership. Chiefs see data as the driving force to make progress in
any business. They are essentially worried with the conveyance of data (both interior and
outside) to authoritative individuals from the shop floor labourers to the administration. The
motivation behind MIS is to help the smooth running of the business by giving data on the
organizations information, (for example, bookkeeping figures) representatives from various
levels will then assess this data with the goal that choices can be made to guarantee that the
business stays focused and effective. MIS have been made to bolster the entire scope of

business' organization and administrative exercises and can be found in all parts of the world
and in a wide range of commercial enterprises both open and private division. (Lai, 2006)
7. Evaluate Tesco's' systems
The execution of Tesco has been reliably great through years yet it has demonstrated great
results after the usage of MIS. It has accomplished improvement by performing all the three
capacities which are essential. The frameworks had helped the organization in enhancing its
execution in various means like the "one-in-front" cameras frameworks have lessened lining
time in light of which the preparing at the checkouts have turned out to be faster and picked
up clients fulfilment. This made an effect on the client in picking Tesco over other retail
shops.

REFERENCES

Williamson, E.A., Harrison, D.K. and Jordan, M., 2004. Information systems
development within supply chain management. International Journal of Information
Management, 24(5), pp.375-385.

Lai, K.H., Wong, C.W. and Cheng, T.E., 2006. Institutional isomorphism and the adoption
of information technology for supply chain management.Computers in Industry, 57(1),

pp.93-98.
Lloyd, I., 2014. Information technology law. Oxford University Press, USA.