RESUME

Tessa Haywood
Accounts Payable
Customer Service
Reception
Data Entry

Adaptable, Attention to Detail, Committed, Creative, Dedicated, Dependable, Empathetic,

Enthusiastic, Ethical, Flexible, Honest, Initiative, Independent, Integrity, Loyal, Motivated,
Professional, Reliable, Responsible, Team Player.

CURRENT
CONTACT:

tessa.douslin@live.com

MOBILE:

+44 7933409631 (currently)

DATE:

July 2016

Resume Tessa Haywood

RECENT EMPLOYMENT HISTORY:

July 2015
December 2015

Pizza Capers
Gourmet Pizza Franchise
Crew member
Duties included but are not limited to:
Delivering pizza to customers
Cash handling
Customer service
General cleaning of different types of floors and surfaces
Working with other crew members
Creating pizzas, garlic breads and washing dishes

June 2014
December 2015

Absolute Domestics
House and Domestic Cleaning Services
Domestic Cleaner
Duties included but are not limited to:

May 2013
Nov 2013

Greeting clients and organising a prior meet up for clean

Organising clients on a daily schedule
General cleaning of different types of floors and surfaces
Working with other cleaners on occasion
Working within a time constraint

AJ Lucas Group
Drilling, Engineering & Construction

*Contract Role
Relief Reception & Accounts Payable Officer
ERP: Oracle
Duties included but are not limited to:
Relief Reception:

Answering busy reception and transferring calls

Booking rooms for meetings
Distributing mail to appropriate Divisional Heads

Resume Tessa Haywood

Greeting clients and registering visitors on arrival

Organising refreshments for meetings
Taking messages and queries

Accounts Payable Officer:

Advise Supervisor of required urgent payments, e.g. payment

before goods released
Answer phone calls and follow up supplier queries
Follow up Supplier queries using Email
Liaise with purchasing department
Scanning, labeling and processing invoices
Weekly sorting, handling and prioritising invoices from suppliers

Jan 2013
May 2013
&

Allied Gold PLC / St. Barbara Ltd

Feb 2012
August 2012

Accounts Payable Officer & Administration & Training Assistant

*Contract Roles

ERP: Greentree

Mining

Duties included but are not limited to:

Accounts Payable Officer:
Advise Supervisor of required urgent payments, e.g. shipping
runs
Answer phone calls and follow up Supplier queries
Distributing mail to appropriate Divisional Heads
Filing of Invoices after payment
Follow up supplier queries using Email
High volume coding, matching Purchase Orders and entering of
Accounts Payable invoices in AUD and foreign currencies (100150 invoices)
Taking messages and queries
Weekly sorting, handling and prioritising invoices from suppliers
Administration and Training Assistant:
Archiving and updating the archiving database
Backup reception duties
Liaising with site for information updates required
Proof-reading and editing of training material
Registering employees for courses
Updating employee database for overseas and local employees
Resume Tessa Haywood

training achievements

General Skills:

Accounts Payable

Archiving

Customer Service

Database Entry

High level of Confidentiality

Providing professional opinion and judgment in relation to issues, initiatives and

research

Reception duties including phone queries, booking appointments

Records Management

Researching, analysing and reporting on potential business improvement

initiatives or innovations

Training - Preparation of Training Documents & participant Registrations

Word processing & preparation of documents (Word, Excel, Power point

presentations)
Interpersonal/Soft Skills:

Ability to work independently with minimal supervision

Commitment to the provision of excellent customer service

Demonstrated organisational skills with attention to detail

Excellent time management skills

Exceptional interpersonal / people skills

Flexibility and Adaptability

Leadership

Problem Solving, resourceful and take ownership of problems and outcomes.

Professional attitude and Professional Presentation

Proven ability to manage own workload

Responsible and Mature attitude

Teamwork, cooperative and take a leadership role when required.

Well-developed interpersonal and communication skills demonstrated through

extensive experience in dealing with the Public and other professionals from a
variety of cultures and backgrounds.

Work effectively in a team environment

Communication and Problem Solving
Listening
Proof reading
Verbal
Writing
Applying knowledge and experience
Decision making
Researching
Sensitivity and discretion regarding issues
Resume Tessa Haywood

Teamwork
Collaborating
Contributing
Empathising
Mentoring
Sharing of tasks and workload
Managing and Organising
Adapting to change
Delegation
Managing time effectively
Reviewing progress
Self-discipline
Setting and meeting timeframes and deadlines
EDUCATION:
Currently studying Bachelor of Digital Media at Griffith University (Leave of absence)
Diploma of Graphic Design
Certificate III in Business
Certificate I in Information Technology
REFERENCES:
Delia Coffey
AJ Lucas
Manager
Contact: +61 433455572
Sam Craig
Pizza Capers
Manager
Contact: +61 417290938

Resume Tessa Haywood