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REPORT

As a part of summer internship it was compulsory for me to do 45 days organisation familiarization


exercise in a reputed firm. I have chosen Akbar Travels of India Pvt. Ltd. Angamaly for this purpose. The
reason for selecting such a service industry is that travel agencies and tour operators are the most important
organizations in the travel and tourism sector. The objectives of undergoing internship under a travel agency
is

To know more about a travel agency and its functions


To study in detail about the organisation and various departments of travel agency
To know how it deals with various customers
To know about the role of travel agency in developing tourism
Akbar travels of India Pvt Ltd is one the famous and largest tour operating company in India. Akbar

Travels, Angamaly is one of the IATA branches of Akbar Group which arranges necessary travel documents
such as various functions that take place travel tickets, tour operations, passport, Visa, travel insurance, and
foreign exchange. I had learned many things about the functioning of travel agency during the first week of
internship programme.
On the first day my guide introduced me with the in the travel agency. The most going on function of
that travel agency is air ticket booking. The air tickets can be issued using two methods;
Computer Reservation System (CRS)
Online ticket booking
CRS uses certain software packages called Global Distribution System (GDS). Akbar Travels uses mainly
the Amadeus GDS. In online ticketing, travel agency issue tickets through the airline online site. There
should be enough funds for online ticketing. Airlines like Air India Express, Budget airlines (Spice Jet,
Indigo, Go Air), Baharain Air, Air Asia etc issues ticket only through online. CRS involves the application of
certain programming codes therefore its operation needs expertise knowledge.
Travel agencies have certain names for the English alphabets starting from A to Z. These letters can be
found in passport as a part of passport number and there is a Passenger Name Record (PNR) that contains
itinerary for passenger that also includes letters from A to Z.
Alphabetic codes used in travel agencies
A- Alpha

J- Juliet

S- Sugar

BCDEFGHI-

Bravo
Charley
Delta
Echo
Father
Gold
Hotel
India

K- Kilo
L- Lima
M- Mike
N- Navy
O- Oscar
P- Papa
Q- Quebec
R- Rojer

T- Tango
U- Uniform
V- Victory
W- Water
X- X-ray
Y- Yankee
Z- Zulu

During the first week I got the opportunity to interact with the Airline Ticketing department. They
provided valuable information regarding the ticket booking. The procedure for ticket booking is as follows:
Ticketing
An airline ticket is a document issued by an airline or a travel agency to confirm that an individual has
purchased a seat on a flight on an aircraft. This document is then used to obtain a boarding pass. Airline ticket
contains the following information.

The passenger name


The issuing date
Ticket number
The cities the ticket is valid for travel between
Flights that the ticket is valid for
Baggage allowance

Ticketing department takes booking either directly or through telephone calls. The following details are
collected from the client in order to make the reservation.
Client name and contact number
Number of passengers
Date of travel
Cities of arrival and departure
Timing and budget
When a passenger approaches a travel agency for ticket, the ticket counter person ask him about the date of
travel, preferred airline, his budgets, needs return ticket or one way ticket etc. based on these information
agent will check for the seats in airlines. Some of the passengers may not aware about the airlines and all. In
those cases the agent will suggest him an airline with cheapest fare. They always add around 250 rupees to
the actual airline fare which they charges as their commission. The agency can block the ticket for a
particular time limit. Either it should be cancelled or confirmed within the time limit. Otherwise penalty will
be charged by airlines.

Akbar Travels being one of the few traditional organizations for decades, highly values the importance
of religious tours. The company started organizing Haj and Umra and in due course of time earned name,
fame and goodwill not only from travelers but also from national and other airlines. The time when I joined
there they were engaged in arranging Haj and Umra packages. Therefore they gave me the duty to take the
scanned image of front and back pages of the pilgrims passports and to store them in their system. After that
they provided some departure card form to fill that is required to be filled and submitted by people departing
India for any overseas visit. Departure form requires information about the passenger like name, date of
birth, passport number, address, flight name, date of travel etc. At that time I met with different types of
passports like normal passport, alien passport, diplomatic passport and official passports.
Normal Passport This is the ordinary passport issued by government to the citizen of the country. This is
normally blue in color.
Alien Passport These types of passports may be used by the individuals living in a country of which they
are not citizen.
Diplomatic Passport Issued to diplomatic, consular and other government officials on mission entity
status under international law and customs. They are red in color.
Official Passport used by government officials or other persons on government Issue. These are issued
only for a limited period. The color will be white or gray.
These were the in formations that I have learned within one week of my study. From next week onwards I
will get the chance to interact with tour packaging, Visa arrangement, travel insurance and other activities
taking place in the organisation. The one weeks experience was really a very useful one.

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