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Rise Of The

INNOVATIVE
TELE-SALES
WARRIOR
The Result Differentiator
2 days Corporate BootCamp-styled skills set training
for TeleSales & Customer Service based on the
philosophy of Innovation
Alban Simon

Biznez Warrior

Rise Of The
Innovative TELE-SALES

WARRIOR

TRANSFORMATION PROGRAM
People dont just buy what you sell these days,
They buy how you sell what you sell Biznez Warrior

What is the Innovative Tele-Sales Warrior?


The Innovative Tele-Sales Warrior is a 2 day 1 night unique and highly challenging telesales & customer service

motivation training

based

on the philosophy of

INNOVATION. The training is designed to:


1. Toughen the minds and spirits of tele-sales warriors to face the current
demanding market environment global economic recession, spending cutbacks of
consumers, entries of competition and existing competitors gaining market share.
2. To equip participants with unique & unconventional phone selling & customer
service techniques that will transform them into top achievers
3. To equip participants with a psychological approach using NLP & Neuro
Semantic methods to influence & convince prospects to say YES via the phone
This Corporate Boot Camp is built with a 3B Dimension:
- Breakdown mental blocks or self-limitations,
- Build up Self-belief
- Breakthrough Targets.
Sales Warriors will learn, practice and internalize these innovative selling methods &
stretch their limits through self-motivation techniques simultaneously to transform into a
unique individual who stands out from the rest - Result Differentiator
Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-

7 Reasons why YOU must partner with US


The only trainer in Malaysia to develop a Progress & Performance System
The only training provider in Malaysia that rewards its participants for their
outstanding achievement 6 months after training
The only trainer in Malaysia who follows up with his clients for 6 months after
training to monitor their progress Post training follow-up sessions
The only training provider that provides on-the-job hands-on practical lessons
The only training provider in Malaysia that produces statistics on post-training
performance for the clients using easy to understand graphs & images
Its our BiZneZ to make your BiZneZ great!!! We dedicate our lives to ensure
our development programs are not just a one day event but continuous just as how
performance is continuous.
The only training company that emphasizes on Unconventional & Innovative
training techniques that suits todays world of innovation with a psychological
approach

Clients that have been impacted by the Trainer


+ hwang investment
+ Bank rakyat
+ Forest research institute msia - frim
+ media prima press
+ citilink express
+ msia smart guide
+ kolej vokasional shah alam
Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-

What You Will Learn


How to make an Innovative sales pitch/script thats impactful on the phone
How to build instant rapport with cold call prospects: Rapport=Likeability=Trust
Understanding the science of persuasion How to disarm prospects flight mechanism
How to use NLP & Neuro Semantics methods to increase your closing ratio
Placebo Effect Pain & Gain Strategy
The 5 steps to preparation and planning :~ Prepare yourself & your calls knowledge/mind-set/skill-set
~ Write a script that works Impactful Openers
~ Handle objections
~ Achieve targets by CLOSING
~ Create a strategic telemarketing system (Closing Ratio Statistics, KPI, SelfPerformance Improvement Plan, checklist, Self-Progress chart )

Unconventional Motivation
Mind-set transformation Destroying the Mental Blocks
Psychological re-conditioning The importance of Centering to overcome the
emotional rollercoaster adversities of a telemarketing job
Limit stretching activities that builds self-belief
21 day challenge Re-wiring your Neuro-Chemestry to break bad habits & build
good attitude/attributes

Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-

WORKSHOP MODULE
DAY 1

TIME
9.00am

DESCRIPTION
Introduction
Ice-breaking Activity
Training agenda.
About the Trainer
To identify the trainers and participants outcome.
Participants will understand the learning methodology of the training and how to get the best
out of it.

Motivational video
Introduction to Innovation

Difference between innovation/creative/invention


World domination of Innovative evolution
Why is the world evolving around Innovative & Creative minds
Importance of Innovative & Creative Thinking

Innovative Team Cheer

Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-

10.15am
10.30am

& Morning Break &

Innovative Selling
What is Innovative Selling
Why we need to use Innovative methods to sell through the phone
People dont buy what you sell these days, they buy how you sell what you sell
Result Differentiator
SELLING: A form of art that requires IMAGINATION, CREATIVITY & INNOVATION
Unconventional tele-marketing methods using NLP & Neuro semantics
Innovative Phone Selling Techniques Pain & Gain Strategies
Short Video Clip

1.00pm
2.00pm

& Lunch Break &

Whats Your STRATEGY

Importance of STRATEGY in work & life


Creating a success strategy for work/sales/life
How to systematically strategize for success
Overcome obstacles through systematic strategies
Birthday strategy

Pipe Race Challenge:


Participants will get into teams of 3 to 4. They will race each other to connect
newspaper made pipes & roll the ball into the bottler at the finish line. First team to
finish all 5 balls is the winner
Objective: -To promote team work, unity & understanding among colleagues

- To learn how to strategize in work, play, family & life


- To educate participants on the importance of overcoming obstacles

Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-

3.30pm
3.45pm

& Evening Break &

CENTERING Activity
Telemarketing, an emotional rollercoaster ride. Most people dont understand that the telesales
execs are just doing their jobs so they them you a hard time by shouting, scolding & insulting
while only a small group people make it a pleasant experience for them. So MASTER the
techniques to control emotions & stay calm using the martial art techniques of CENTERING.

This activity involves a small degree of psychological & physical disturbance aimed to equip
participants with a calm yet focused attitude no matter how tough a situation gets
Remember that the people around you are building you towards greatness. Some know it & some
dont, some do it consciously & some sub-consciously

Understanding the Science of Persuasion


Telephone Terrorist Jordan Belfort style (short video)
Rapport = Likeability = Trust
Its not about ME. Its about YOU
Importance of Case Studies & Testimonies
Rejection Handling Techniques Disarm the flight response mechanism

5.30pm
7.00pm

break & dinner

Night Activity - Psychological Transformation


Participants will be taken through a journey of mental reconditioning where an inextinguishable
burning fire of desire, determination & quit at never spirit is ignited them.
This activity involves several stages of transformation:
Stage 1 Realization that people fail not because they aim too high & miss but because
they aim too low & hit (lecture)
Stage 2 - Visualization of goals & dreams (written)
Stage 3 Hypnotic audio to spark the fire of I can do it & I will achieve it
Stage 4 Verbalize your goals by affirmation of I can do it & I can achieve it
Stage 5Signature activity to break down mental blocks & build up a self-belief system
Participants will go through vigorous & intensifying challenges to bring out their fight to death
warrior spirit that makes them unstoppable sales champions in the business world

10.30pm

& Day 1 ends &

Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-

DAY 2

TIME
9.00am

DESCRIPTION
6 EFFECTIVE STEPS TO PREPARATION & PLANNING
Prepare yourself & your calls
knowledge(competitor & your product)
~ Write a script that works Impactful Openers
~ Handle objections effectively
~ Achieve targets
~ Create a telemarketing system (Closing Ratio Statistics, kpi, Performance Improvement Plan,
checklist )

DOs & DONTs as Telemarketers


DEVELOPING A SUCCESS SYSTEM
Its all about Passion, Enthusiasm & Optimism
10.30am
10.45am

& Morning Break &

Role Play
Participants get into pairs & practise a role play session before calling an actual live prospect.
They must test & internalize all the techniques they learnt in this 2 days program

Steel Bar Challenge


(Experiential Game)

Warriors must face fear, obstacles or challenges. Participants will be given a solid steel bar and
they must bend it with their throats! Can it be done? Yes We Can!

-set of everything is possible to achieve.

Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-

1.00pm
2.00pm

& Lunch Break &

Business Simulation Challenge


(Experiential Game)

This is a business simulation activity. Teams are given targets to hit, i.e. to create necessities
like clothes, weapons, food. Your goal is to hit the revenue target or exceed the target by selling
your products to the buyers (Trainer & Facilitator) effectively based on the Innovative Selling
Philosophy. Participants will be faced with severe rejections & objections by the buyers
however they need to overcome these challenges & convince the buyers through the Innovative
selling methods. A mentally and physically challenging experience. Can it be done? Yes I Can!
4.00pm

4.45pm

RE-WIRING YOUR NEURO-CHEMISTRY


According to human science, it takes 21 days for you to either DEVELOP or BREAK
a habit. This is because the neurochemicals in your body has formed a neural
pathway in 21 days of doing the same thing (habit)

21 day Challenge
Participants must take 21 days to practise & internalize all that has been
delivered through the program & their leaders must motivate, encourage &
monitor them for the next 21 days to see if they are in the right track
Final Challenge
(Group Activity)

Warriors are required to give their 100% in this final challenge they will need to take up the
chair activity challenge as a group/company to break the time record. This final battle is aimed
to STRETCH the limits & potential of each Warrior so that when they are out there in the
business world, they will internalize all the principles & drills instilled during this 2 day program

Training Assessment & Certificate Hand-out


5.00pm

END OF PROGRAM

Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-

Training Investment
RM 500.00 per pack (up to 30 pax)
RM 450.00 per pack (more than 30 pax)
# Work Book inclusive
# 2 days Meals inclusive ( 2 lunch meals & 4 tea break meals)
# Free 2 days on-site-visit evaluation visit prior to the training for program
customization purpose
# Free 1 week post training follow-up sessions - on the job practical lessons
# 1 Year Free quarterly visits Motivation Booster & Follow-up sessions

Note: Venue to be provided by Client

WARNING: This program is designed to stretch the limits & potential of each
participant similar to an army training that is conducted at a high intensity level to break
down mental blocks & build up the self-belief system. It may not be suitable for
participants with health conditions such as heart problems & high blood pressure as some
of the activities are hazardous to these health conditions

Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-

NAME

: ALBAN SIMON

QUALIFICATION

: BA, BUSINESS MANAGEMENT (UNIVERSITY of DERBY)

CURRENT PURSUE

: MASTERS, BUSINESS PSYCHOLOGY (NOTTINGHAM MSIA)

CORPORATE EXPERIENCE

: - SOFT SKILL TRAINER IN SALES

NINJA

: - BRANCH MANAGER IN RHB BANK


: - TEAM SALES MANAGER IN UOB

CORE STRENGTH

BANK

: - UNCONVENTIONAL TRAINING APPROACH


: - NEURO-SEMANTICS & NLP COACH
: - HIGHLY EFFECTIVE HIRING METHODOLOGY
: - HYPNOTIC WRITTER

13 years of corporate experience, an all-rounder - a top sales performer, a top


performing branch manager, a creative consultant, a hypnotic writer, & fuelled by
paramount passion for training, motivating & inspiring people has elevated Business
Warrior Coach, Alban Simon to this platform where his wisdom, knowledge & experience
of producing top achievers will positively impact each participants. What this Trainer has
to offer is something unique & unconventional in the training approach. A special guest
whose work has appeared on TraxxFM, Alban regularly trains and transforms small
groups of 10 to mesmerizing large groups of 600 executives. In continued selfdevelopment, as a devoted learner he constantly exposes himself to hundreds of books &
self-development materials as well as renowned motivational programs.

Most People fail not because they aim too high & miss but because they aim too low & hit -Less Brown-