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Ruby N. Hernandez

Install Monsters Easy

12910 Clubhouse Blvd. Apt. 9103 San Antonio, TX 78221
Submit add-in by
Mobile: (956) 563-7954, Alternative: (956) 279-7753
clicking the Install
Email: ruby.hernandez512@gmail.com
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n Objective:
To acquire a meaningful position within the Federal Government that
Once installation
is
enhance the skills and knowledge required in a social services environment.
complete,further
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EMPLOYMENT HISTORY:
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Monster.
n
Family Support Worker 02/2015 present

For any issues or

n
Employer:
questions, please visit the
Easy Submit installation

will

BCFS Foster Care

4406 West Piedras Dr, San Antonio, TX 78221

Salary: $40,000, 40 hours/week

Supervisor: Elizabeth Lopez, (210)-913-8958, may be contacted.

Established and maintained a trusting relationship with foster families by providing

regular contact through personal visits. Administer intake, assessments, and screening tools to
clients and family members. Report to
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Meets with therapist on bi-weekly basis to evaluate status of families on caseload.

Provide life skills education to client family

Home management skills/techniques

Financial education/assessing family needs and refer to community resources

Scheduling and planning family activities

Help family schedule daily routine and provide monitoring

Planning and preparing family meals; purchasing limited groceries

Provide mentoring/role modeling

Provide general support to client and family

Serve as liaison for family to community resources

Provide transportation to appointments, required program classes/activities

Other job duties as assigned.

BCFS (McAllen, TX) Parent Educator (Texas Families: Together and Safe)
10/2014

Conduct parenting classes to community (English/Spanish).

Attend community meetings and present Texas Families: Together and Safe (TFTS) program.

Assist parents with Documents needed for TFTS program.

Attend monthly trainings (Child Abuse, Trauma, Cultural, etc).

Enter new clients into ETO software in a timely manner.

Document on clients on a daily basis/assess parents for any needed assistants.

Build rapport with TFTS classes.

Purchase any basic needs (Diapers, wipes, clothes, etc.) for TFTS parent if needed.

Submit weekly reports to Team Leader (attendance, MOUs, Donation forms, receipts,
allocation time sheets).

Attend weekly meetings with TFTS team for updates.

Travel the Hidalgo and Cameron County area for TFTS classes.

Submit monthly mileage reports.

Audit client charts on a regular basis.

Work weekends if needed.

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Pax Villa Hospice and Palliative Care (McAllen, TX) Assistant Administrator
12/2013 to August 2014

Managed overall development of Hospice Agency.

Administered coordination of interdisciplinary team for meeting.

Handled purchasing within the hospice facility. Send out invoices to appropriate entities
(Nursing Homes, Ambulance Services, etc.)

Administered installation of new government regulations with all staff.

Analyzed existing policies and procedures. Update documents as needed.

Hired qualified personnel and terminate when needed.

Send monthly reports to CPA, Billing department, CMS, and other reports needed.

Kept HR up to date. (License, certificate, etc)

Address any unprofessional behavioral with appropriate personnel.

Resolved any issues with patients, personnel, or other entities.

Work closely with the Director of Nursing, Director of Marketers, Social Workers, Chaplin,
and Administration.

Approve clinical time sheets for payroll and approve clinical notes for billing.
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McAllen Medical Center (McAllen, TX) Internship 8/2013 to 12/2013

Followed directions under the supervision of LMSW/LBSW on; Pediatric, New Born, ICU,
Telemetry, Oncology, and Urology floors.

Assess family dynamics for quality care of patients.

Complete assessments under the supervision of LBSW/LMSW.

Established rapport with patient and patients family for quality service.

Effectively reviewed patients history and admitting diagnose for better assessing patients
situation. Documented assessments on South Texas Systems software.

Followed physician orders and advocate for patients preference for discharge plan.

Networked with DME, Nursing Home and (SNF), Rehabilitation, Counseling, Dialysis, and
etc. facilities.

Observed LMSW/LBSW complete reports to CPS/APS to appropriate cases.

Gain knowledge of county, community, and indigent resources for uninsured patients.
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Le Fleur Transportation (Edinburg, TX) Billing Clerk, 06/12 to 8/2013

n Comprehensive knowledge of Medicaid and Medicare coverage fees for transportation services.
n In-depth knowledge of billing services provided for therapy, dialysis, and physician clients.
Aware that immediate changes can occur without warning.
n Ability to communicate effectively with good time management skills and provide billing logs
when needed.
n Excellent interpersonal, analytical and mathematical skills in order to provide vouchers to
appropriate supervisors.
n Highly organized, attention to detail and ability to work under pressure via email and
telephone.
n Ability to handle multiple tasks.

Cheers Therapy Center (Mercedes, TX) Office Assistant/Medical Records, 12/10

to 6/12

The ability to handle a variety of customer service and administrative tasks.

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Demonstrated proficiencies in telephone and front-desk reception within a high-volume
environment. Calmed upset/angry customers and rebuilt client trust to prevent the loss of key
accounts.
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Led cleanup of company database and files (Audit Charts). Filed and fax on time limit
with positive attitude.
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Consistently praised by management for the quality and timeliness of reports, attention to
detail, exemplary customer service delivery and team-player attitude.
Assist transportation with patients when needed and supervise patients.

Therapy R Us (Weslaco, TX) Receptionist/Medical Records, 05/09 to 8/10

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Excelled in role requiring the ability to handle a variety of customer service and
administrative tasks.
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Ability to multi task between receptionist duties and medical records.

Kept Medical Records up to date. Filed and fax on time limit with positive attitude.

Scheduled on timeline limits and rearrange all monthly schedules in advance.

Supervised transportation for quality patient care.

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Help organize weekly meetings with Director and Therapist for updates on new patient
evaluations.
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Therapy Central (Elsa, TX) Rehab Tech/PT Tech, 12/08 to 4/09

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Assisted Physical Therapist with patients while documenting all activity. Organize all
equipment before and after use. Treated patients when needed under Physical Therapist
supervision while following direct orders through exercise flow sheet and verbal.
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Attended Public Safety Trainings to better secure patients while transporting from and to
therapy sessions.
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Organized plans to better obtain medical information monthly. Answered telephone calls
when needed and review therapist daily notes and Super Bills.
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Early Learning Center (Weslaco, TX) Child Care Provider, 08/07 to 10/08

Tutored after school children with difficult subjects and homework. Help enhance fine motor
skills while obtaining classroom curriculums.

Demonstrated daily reports of activities with parents and explain difficult issues with child.
Answer telephone calls and resolve parental issues with expediency.

Transported children to and from the facility using the specified safety protocol.
Stripes (Elsa/Edinburg, TX) Sales Associate, 06/06 to 08/2007

Excellent interpersonal, communication and relationship-building skills. Listen attentively,

communicate persuasively and follow through diligently.

Perform heavy cash handling and reconciliation functions.

Recognized for ability to quickly establish rapport with customers, up-sell products and build a
loyal clientele.

Maintained Store floor and stock refrigerators full

Consistently praised by management for the quality of work ethics, attention to detail,
exemplary customer service delivery and team-player attitude.

Education
La Villa High School (High School Diploma) 2007
South Texas College (Associates of Arts) Social Work 2011
The University of Texas-Pan American (Bachelor) Social Work 2013
The University of Texas at San Antonio (Current 2016)

References upon request

KEY SKILLS
Office Skills:

Telephone & Front Desk Reception Customer Service Filing

Database & Records Management Executive & Administrative Support
Documentation Referring patients
n Reports & Spreadsheets Complaint Handling Data Entry (95
WPM) Scheduling & Calendaring

Computer
Skills:
Languages:

Word Excel PowerPoint Access Medisoft Office hours

Windows Vista/XP Trapeze
South Texas Health System software (Cerner & Midas)
English & Spanish (read & write) Bilingual