PATRICE TOLLENAERE

San Francisco CA 94127 415.341.3391 ptollena@gmail.com

SOFTWARE Engineering Leadership (CTO /VP Engineering)

Creating Business Capabilities Through Global Applications Of Emerging Technologies And A
Disciplined Management Approach To Capture Market Leadership.

EXECUTIVE PROFILE
OVERVIEW
Chief Technology, Software Engineering and Product Development leader with a record assembling the
right blend of people, tools, technology and processes to deliver precise-point solutions.
Led organizations and departments turnarounds with distinction. Successfully recruited new
engineering teams in bay area. Consistent record adopting emerging technologies and methodologies
which become best of breed in building innovative products which start up new markets.

Skills
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Software Engineering Development

IT management & operations
Cloud, Mobile & Business Intelligence
Team Recruiting, Leadership, Mobilization &
Mentoring
Customer Advocate
Agile Methodologies & Quality focus

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Social Media, Big Data & Data Science

User Experience Strategy & Execution
Strategic Planning & Partnerships
Process Reengineering & Organizations
Turnarounds
Innovation Programs Development
Technology M&A due diligence

Contribution Highlights
2013-2015CTO in residence who led engineering efforts for multiple startups in business travel,
education, real estate and CRM to use Mobile, Big Data, Data Science and insights in order to
identify and engage with qualified customers in real time. Scope of work includes team recruiting,
product architecture and technology definition, product design & prototype, user experience and
product delivery.
2003-2012Opened office & recruited Engineering teams in Bay area (0-70+ engineers) for IT
enterprise software provider. Designed and Developed a Cloud based IT Service & Asset
management platform that increased company valuation from $25M to $200M+. Integrated
distributed (Russia, England, Germany and US) and acquired development teams (200+) with
diverse skills set into a cohesive unit by consolidated development streams and implementing
consistent Agile and Quality focus processes. Started offshore operations in India and China.
2000-2003--Transformed desktop Helpdesk software application into web-based enterprise platform
resulting in SBU acquisition for geometric stakeholder ROI. Increase dramatically customer
satisfaction by integrating customer support, engineering and professional services processes on
one tool set.

MR. PATRICE TOLLENAERE, PAGE 2

1998-2000--Led McAfees IT transformation from cost center to business enabler by implementing &
integrating front & back office (CRM, SAP, Web services, e-Commerce, HR) operations that
optimized sales, finance, manufacturing and customer service and support.

CAREER HISTORY
Treilla, San Francisco, CA
2013 Present
Chief Technology Officer,
SUMMARY: Treilla is a business intelligence consulting company giving companies access to customer
intelligence by transforming data into opportunities via big data, data science, social media technologies.
It enables businesses to identify and engage with qualified consumers in real time through mobile
services and apps.
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SCOPE & ACHIEVEMENT HIGHLIGHTS

Treilla (Founder). Architected, designed and built prototype version of a product that transforms
online consumer usage content (social, web, blog, RSS feeds, video, etc.) into actionable
information businesses can use to connect to consumers. Recruited small staff to perform
engineering, business development and marketing activities.

Sales Team Collaboration app and platform (CRM). Design prototype and defined first product
features. Defined and implemented cloud architecture and multi devices (iOS, Android) app.

Real Estate exchange and data platform. Mobile platform aimed at giving consumers access to real
estate intelligence via big data, data science and mobile experience by enabling them to identify
and engage with qualified real estate professionals in real time. Design product features and
implemented a consumer an iPhone app for consumers and a mobile BI app for real estate brokers.

Travel & Meetings (Media). Defined and executed digital media strategy for print media publication
to increase readership and advertisement revenues. Launch 3 new digital media products. A new
web site, a digital magazine on tablet devices (iPad) and a mobile app to provide daily news and
content update to entire readership.

Teachscape, San Francisco, CA

2014-2015

Cloud Education Platform to evaluate teachers and teaching effectiveness.

Chief Technology Officer

SUMMARY: Recruited into a turnaround situation to reorganize/stabilize Engineering and Technical

operations, developing new products and content and planning for the future using leading-edge
technologies/architectures.
SCOPE & ACHIEVEMENT HIGHLIGHTS
OPERATIONSRecruited new software engineering, DevOps and QA teams. Streamlined
operations by introducing agile methodology, simplify the technology stack and enabling greater
collaboration between software engineering groups and Cloud operations.
METRICSOver a 6 months period pushed 28 product releases implementing 194 important bug
fixes, feature enhancement and performance improvements. Introduced real time monitoring and
user experience measurement. Dramatic improvements enable Teachscape to keep marquee
customers and also avoid legal proceedings.

FRONTRANGE SOLUTIONS, Pleasanton, CA

2003 2013

Global leader in hybrid IT Service Management Solutions.

Senior Engineering Director and Chief Technology Officer of the GOLDMINE SBU
SUMMARY: Turnaround the software development organization. Initiated and led new architecture,
product and content development.
SCOPE: Owned three business lines (ITSM (started up personally), ITIM and CRM) representing 90% of
the companys product revenue. Directed US and international staff (150+) and annual budgets in the
$10M$25M range. Managed all Frontrange technical partnerships including those with IBM, Microsoft
and SAP.
ACHIEVEMENT HIGHLIGHTS
OPERATIONSOpened Bay Area office & Recruited engineering team of 70 Integrated distributed
(Russia, England, Germany and US) and acquired development teams (150+) with diverse skills set
into a cohesive unit by consolidated development streams and implementing consistent Agile and
Quality focus processes. Started offshore operations in India and China.
Designed and implemented Frontranges cloud-based architecture and technology platform,
credited with significantly accelerating the delivery of new offerings across each product suite.

Instituted an Agile development culture to integrate support, professional services, engineering and
product management.
METRICS--Produced multiple new products in first 18 months. Delivered 20 feature-rich releases
worldwide that generated hundreds of millions of dollars in annual new client revenues. Cloud
platform was a major market capitalization factor as the companys valuation grew from $25M to
$200M after privatization in 2009.

MCAFEE, INC., Santa Clara CA

1998 2003

Global provider of security, helpdesk and customer support systems. (Acquired by Intel in 2011).
CTO and Vice President Engineering, Magic Solutions SBU (20002003)
SUMMARY: Web-based ITSM application development pioneer. Empowered record growth and profit.
New architecture enabled expansion into the large enterprise market and development of products that
were more customer service and support management centric. Won numerous customer and employer
accolades, commendations and honoraria.
SCOPE: Member of senior executive team. Directed up to 60 resources and administered annual budget
in the $15M range.

ACHIEVEMENT HIGHLIGHTS
OPERATIONsImplemented Product management, Engineering, Support and QA control
processes, standards and tools. Dramatically improved product quality and reduced customer calls
by 65%.
MetricsRendered previous desktop platform obsolete by providing complete web functionality
and adding full customization of User Interface, Business Logic and Workflow capabilities with easy
to use tools that do not required programming. Business Unit Sold to BMC.

Senior Director, Web Services and SAP (2000)

Director, Information Technology, SAP (19982000)

EDUCATION
EDUCATION: University of Notre-Dame de la Paix (Namur, Belgium), MS and BS, Computer Sciences.

Post-Graduation Award: University of Michigan (Ann Arbor MI) Visiting Scholar.