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Certiprep for MOS

User Guide Unlimited Network Edition
2006 Certiport, Inc.

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I. Getting Started

III. Administrative Tools

INTRODUCTION

VIEW EXAM RESULTS

SYSTEM REQUIREMENTS

Print Current Data

INSTALLATION

Student Averages

Basic Installation

Weak Areas

Activation Process

Filter Data

Network Configuration Options

Clear Filters

Network InstallationFirst Install

Archive Data

Network InstallationSubsequent
Installs

MANAGE USERS

Standalone Installation
Configuration for Outlook Tests
LOGIN PROCEDURE
Creating a New Administrator Account
Creating a Student Account
Login with an existing account

Delete User
Change Password
Change Group
MANAGE GROUPS
About Groups
Creating Groups

II. Taking Exams

Deleting Groups

EXAM MODULES

Changing Group Passwords

START EXAM (PART 1)

CONTROL TESTING ENVIRONMENT

START EXAM (PART 2)

Permit Training Exams

TYPES OF TESTING EXAMS

Allow Hints

Basic (A+, IC3)

Enable Retake Missed (training)

Advanced (A+, IC3)

Permit Testing Exams

Adaptive (A+)

Use Timer

Randomized (IC3)

Enable Retake Missed (testing)

All-Inclusive (Office 2000, Office XP)

Display Scores at End

TYPES OF QUESTIONS

Allow Printing Results

Live Application (Office 2000, Office XP)

CREATE CUSTOM EXAMS

Simulated Application (IC3)

Selecting an Exam

Multiple Choice (A+, IC3)

Selecting Questions and Test Options

Picture-Click (A+, IC3)

Edit a Custom Exam

Matching (IC3)

Delete a Custom Exam

Checkbox and Fill in the Blank (IC3)

SET PATH TO NETWORK DATABASE

QUIT AN EXAM

CREATE NEW NETWORK DATABASE

Continue Exam Later

SET PATH TO DDCMYDOCS FOLDER

Skip to End of Exam

IV. Help

EXAM RESULTS

V. Technical Support

Retake Missed Questions

VI. End User License Agreement

Print Results

I. Getting Started
Introduction
Thank you for purchasing Certiprep for MOS. This product, developed by Certiport, Inc.,
assesses your computer skills through hands-on exercises. The possible applications of this
product include: a preparation tool for certification exams; an assessment tool for schools or
employers; and as an educational tool to demonstrate features of the software being tested.

System Requirements
CPU: Pentium 166/equivalent or better

RAM: 64 MB or more

DISK SPACE: 100 MB

SERVER DISK SPACE: 15 MB (when using a Network Database)

DISPLAY: 800 x 600 resolution or better

OS: Windows 95/98/2000/XP

SOFTWARE:
For Office 2000 exams: Full custom installation of Office 2000 Premium or Professional.
For Office XP exams: Full custom installation of Office XP Premium or Professional.

For Office 2003 exams: Full custom installation of Office 2003 Premium or Professional.

Installation
Basic Installation
If installing from a CD-ROM, the installation process should start automatically. If it does not,
display the contents of the CD-ROM in Windows Explorer and open the Setup.exe file.
If you have downloaded the installation file, open the file when the download process is
complete.
Follow the steps in the InstallShield Wizard, including acceptance of the End User License
Agreement (also available at the end of this document). Click Finish to launch and activate
Certiprep for MOS product. Shortcuts to Certiprep for MOS will be placed on your Desktop and
Windows Programs Menu.
IMPORTANT NOTE: If portions of your hard drive are set as Read-Only to users of Certiprep
for MOS, the following folders need to be set to Read/Write: the installation folder (usually,
C:\Program Files\DDC Testing Center v3), all its subfolders, and the DDC Database folder (see
below for more details). If you are running Office exams, the DDCMyDocs folder (in the root of
the installation drive by default) will need to be given Full Control.

Activation Process
Before you begin taking exams, you will need to activate Certiprep for MOS by connecting to an
online database. Connect to the Internet before starting Certiprep for MOS, then launch the
software and select an exam module from the Exam Modules screen. Enter the activation key in
the two boxes and click Next. If you do not have an activation key, contact your software vendor.
The software will attempt to validate your activation key. If you have a multiple-seat license, you
will see the number of seats available and how many have been activated.
Once the activation key is validated, you will then be taken to the Network Configuration
options. Follow the on-screen instructions to configure the network options (see Network
Configuration Options for details).
If the activation key cannot be validated automatically, the software will attempt to display a web
page with manual activation instructions. If the software is unable to display the web page, a
screen will appear with instructions for activating the software without connecting to the online
database. This situation can occur if there is a technical problem with the online database, if you
are not connected to the Internet, or if your firewall is preventing POST requests at
www.ddctraining.com. Please try to resolve the issue and try again. If you cannot resolve the
issue, follow the instructions on the screen to receive your alternate activation key. You can click
the Copy to Clipboard button to copy the required information to the clipboard to be pasted in
an email.

Network Configuration Options

After clicking Next, you will need to choose between creating a new network database, mapping
to an existing database, or configuring for standalone use. Standalone use is the simplest setup,
but does not allow you to take advantage of the numerous administrative tools available to the
network installation.
IMPORTANT NOTE: In addition to network configuration, if you plan to use Outlook tests in
the Office 2000 or Office XP modules of Certiprep for MOS, you will need to specially
configure Outlook. Certiport, Inc. recommends that computers used for Outlook tests should not
be used for normal email, calendar appointments, etc. as there is the possibility that user profiles
can be deleted. See Configuration for Outlook Tests.

Network InstallationFirst Install

Certiprep for MOS must be installed locally to each users computer. The network database
component is the only portion that will be installed on the server.
The first time you install Certiprep for MOS, you should also install the network database files.
To do so, select Create a New Network Database and click the Next button. A Save dialog box
will open. Browse to the location on your network where you wish to store the

DDC Database.mdb (and other database files). It is recommended that you create a new folder
specifically for the files. The total length of the path must not exceed 120 characters. Note: all
other computers that will run Certiprep for MOS must have READ/WRITE access to this
location. An alert box will inform you that the database has been created and list the path. Verify
that it is correct and click OK.
You will now be given the option to change the administrator password. This password is
required to create new administrator accounts. Certiport, Inc. recommends that you change this
password and keep the new password in a safe location. Click Next when you are finished.
The next screen shows the user permissions required for three directories in order to use
Certiprep for MOS. Make a note of these and click Next. After completing the configuration,
make the necessary changes in the permissions to the indicated folders This completes the first
installation. See Creating a New Administrator Account for information about accounts.

Network InstallationSubsequent Installs

Once the network database files are in place, you will need to map each additional computer to
this location during installation. Select Map to Existing Network Database and click Next. An
Open dialog box will appear; browse to the network location where you installed the network
database files. Select the DDC Database.mdb file and click Open. An alert box will inform you
that the path was mapped. Verify that it is correct and click OK. This completes a subsequent
installation.

Standalone Installation
If you do not need to store results from multiple computers in a single database, select Do Not
Connect to a Network Database. You will now be given the option to change the administrator
password. This password is required to create new administrator accounts. Certiport, Inc.
recommends that you change this password and keep the new password in a safe location. Click
Next when you are finished. This completes the installation.

Configuration for Outlook Tests

If you plan to run Outlook tests for Office 2000 or Office XP exam modules, you must configure
Outlook using the procedure below.

NOTE:
Do not run the Testing Center Outlook exam on a computer where
Outlook is being used. It may destroy personal data such as e-mail messages and
contacts.
Configuration for Outlook 2002 (XP)

1.

From the Start menu, select Settings>Control Panel and double-click the Mail
icon.

2.

The Mail dialog box will appear. Click Show Profiles.

3.

If any profiles exist, select each profile and click Remove.

4.

Click the Add button to add a new profile.

5.

Type Testing Center as your profile name. Click OK.

6.

Select Add a new e-mail account. Click Next.

7.

Select POP3 and click Next.

8.

Enter the following information:

Your Name: Janice Grisham
E-mail Address: jgris@plutosoft.com
User Name: jgris
Password: abcde
Incoming mail server: pop.plutosoft.com
Outgoing mail server: smtp.plutosoft.com

9.

Click Next.

10.

Click Finish.

Configuration for Outlook 2000

If Outlook is already set to Corporate/Workgroup mode, you can skip steps 1-3.

1.

Start Outlook. Click Tools>Options. Click the Mail Delivery tab.

2.

Click Reconfigure Mail Support. Select Corporate or Workgroup and click

Next.

3.

When prompted, click Yes.

4.

From the Start menu, select Settings>Control Panel and double-click the Mail
icon.

5.

The Mail dialog box will appear. Click Show Profiles.

6.

If any profiles exist, select each profile and click Remove.

7.

Click the Add button to add a new profile.

8.

Choose Manually configure information services and click Next.

9.

Type Testing Center as your profile name. Click Next.

10.

The Testing Center Properties dialog box will appear, click the Add button. The
Add Service to Profile dialog box will appear. Select Outlook Address Book
and click OK. Click Add again, scroll down and select Personal Folders and
click OK.

11.

The Create/Open Personal Folders File dialog box will appear. Replace *.pst
with the file name Outlook. If an outlook.pst file already exists in the currently
open folder, navigate to a different folder, such as C:\My Documents. Click
Open.

12.

The Personal Folders dialog box will appear. Accept all defaults by clicking OK.
From the Testing Center Properties dialog box click OK.

13.

Click the Finish button. Click Close to exit Microsoft Outlook setup.

Login Procedure
All users are required to have an account to access Certiprep for MOS. This allows the software
to track user progress and record test results in the Exam Results Database.

Creating a New Administrator Account

Only administrator accounts can access the administrative tools provided with Certiprep for
MOS. To create an account, click the Create Account button on the right half of the login screen.
Fill in the First Name and Last Name fields; note that these fields accept punctuation, so Mr.
or Mrs. would be valid entries. Next, enter and confirm a personal account password. This
password will be necessary to access the account in the future, so keep it in a safe place. Last,
select the Administrator group and enter the Group Password. By default, this is padlock but
you are encouraged to change it upon installation. This password is only needed during the
initial setup of an administrator account; in the future, login with your personal account
password. When all fields are complete, click the Login button.

Creating a Student Account

Student accounts do not have access to administrative tools, but can take exams normally. Create
a student account by clicking the Create Account button on the right half of the login screen.
Fill in the First Name and Last Name fields. Next, select and enter a Password. Write this
password down and keep it safeit is necessary to login for future sessions. Type the password
again in the Confirm Password field.
The last thing students must do is choose a group. Select the desired group by clicking itthe
group should become bold. If the group requires a password, the Group Password field will
appear. For more information on groups, see Manage Groups. Click Login to finish creating the
account.

Login with an existing account

To login, a user simply needs to begin typing their Name (first name followed by last name).
Once the database finds a unique account, it will automatically fill the rest of the field. In the
case of duplicate first names, users will need to type a space and a portion of the last name. Next,
the user must enter their Password, then click the Login button.

II. Taking Exams

Exam Modules
Once logged in, you will see the Exam Modules screen. This displays what exam modules are
currently installed, as well as additional exam modules that are available for purchase. To see
more information about any of the exam modules, move your mouse over it, and if you wish,
click any of the hyperlinks on the right half to view additional information online.
To select an installed exam module, click the icon on the left half and then click Next.

Start Exam (Part 1)

If there is more than one question set installed or if the current user has Incomplete Exams, the
next screen will give the user the choice to either start a new exam by selecting a question set, or
select an incomplete exam to continue. After making the selection, click Next.

Start Exam (Part 2)

Certiprep for MOS offers two exam modes: Training and Testing. By default, Training Exams
are not timed or randomized, and offer hints and step-by-step instructions to teach the user.
Testing Exams are timed and randomized, and hints are disabled.

Click either Training Exam or Testing Exam to display a list of available Domains. As you
move the mouse over each item in the list, an explanation for that item appears below. Click a
Domain to select it and display a list of associated Subdomains. Click a Subdomain to select it,
and then click Next to begin the exam.

Types of Testing Exams

Basic (A+, IC3)
The Basic level exams include a fixed set of questions based on fundamental knowledge. They
might be used as pre-tests or early quizzes in A+ or IC3 studies.

Advanced (A+, IC3)

The Advanced level exams are appropriate for a user that has adequately prepared for
certification. They each include a fixed set of questions.

Adaptive (A+)
The Adaptive exams most closely resemble the actual A+ Certification exams. Based on a 1000
point scale, they deliver questions to the users skill level by adapting as the user answers
questions correctly or incorrectly. The questions delivered are drawn from three different skill
levels and weighted appropriately. When Adaptive exams are used in a classroom setting, it is
recommended the students grades are based on a curve, rather than attempting to assign a fixed
correlated percentage to the 1000 point scale.

Randomized (IC3)
Designed to provide practice for the actual IC3 exam, the randomized exam uses questions from
the entire IC3 domain being tested. Questions are of varying difficulty and are randomly selected
and delivered.

All-Inclusive (Office 2000, Office XP)

Exams covering individual Office applications, designed to simulate the Microsoft Office
Specialist certification tests. These exams cover the same entire question set as the corresponding
training exams.

Types of Questions
Live Application (Office 2000, Office XP)
A list of tasks appears in a form at the bottom of the screen, and a live application (e.g. Word,
Excel, etc.) appears above it. Complete the list of tasks to the best of your ability in the

application. Unless otherwise noted, keyboard shortcuts, menu commands, toolbar commands,
and context menus are all valid. The final result is graded, not the methods used to get there.
Be sure to close any dialog boxes before clicking Next. In Excel, if you have started typing in a
cell, be sure to press Enter or select another cell before clicking Next.
In training mode, after you answer a Live Application question, a Question Recap screen will
display what parts of the question you answered correctly and incorrectly. You can then choose
to Reset Question and simply try the question again, or Reset with Help to reset the question
with step-by-step instructions. You may also choose Skip Question (or Next Question) to move
on to the next question.

Simulated Application (IC3)

Instructions with specific tasks will appear in the simulation window, such as renaming a file in
Windows or printing an open Microsoft Word Document. As long as you follow steps that
complete the question, the simulation will act normally, displaying dialog boxes, making changes
on the screen, etc. If you make a mistake, however, the simulation will stop. Regardless of
whether the question was completed correctly or not, there will be the option to Reset the
question. In testing mode, questions can be Reset twice, giving a total of three attempts to
answer the question. In training mode question can be Reset an unlimited number of times.
If you cannot ascertain the next step of a Simulation question in training mode, you can use the
Hint button. Clicking Hint causes a green highlight to appear in the area of the screen on which
you need to click. If the next step requires the use of a pull-down menu, that menu will open. The
Hint button can be used at almost any step in a question, and can be used any number of times in
a question. Note, however, that once the Hint button is used in a question, that question is scored
as incorrect, even if you answer the question correctly.

Multiple Choice (A+, IC3)

This is the most basic type of question. The text of the question will be at the top of the screen,
and choices will be listed below. Blue underlined text between them will state how many choices
should be selected. Usually only one answer is required, but not always. When you move the
mouse over an answer, it will be highlighted in yellow. To select the answer, click the mouse
button. To change an answer, just click another one, or click the currently selected answer to
deselect it. When satisfied with your answer, click the Next button in the lower right corner of
the screen.
If you answer a Multiple Choice question incorrectly in training mode, a dark blue box with
white text will appear on the right side of the screen. This box contains supplemental information
about the question and why answers listed are correct or incorrect.

Picture-Click (A+, IC3)

In Picture-Click questions, you are asked to identify an object by clicking on it. To see all
available objects, move the mouse off the picture entirely. When the mouse pointer is over an
object, it will be highlighted in green. Click on an object to select it. Click it again to deselect it.
Like Multiple Choice questions, if you miss a Picture-Click question, a blue training text box
will appear with supplemental information about the question.

Matching (IC3)
Instructions at the top of the screen will provide the context for the question, such as match the
animals on the left with the sounds they make on the right. There will be yellow puzzle pieces
on the left, and blue puzzle pieces on the right. You must then click and drag each of the items on
the left to the best match on the right. Once the item is in place, release the mouse button. When
all items are in place, click the Next button.
If the item moves back to the left side of the screen when the mouse button is released, it was not
close enough to a specific item on the right. This does not, however, mean that the wrong match
was selected; try again but move the first piece closer to the second.
If you answer a Matching question incorrectly in training mode, the puzzle pieces will
reorganize themselves to show you the correct answer.

Checkbox and Fill in the Blank (IC3)

Some questions will look like simulation questions, but present the user with either a series of
checkboxes or blank text fields. These questions will contain individual instructions as to how
they should be completed, but generally require you to think critically about the information
displayed in the simulation field.

Quit an Exam
To quit an exam before finishing, click the Close (x) button in the upper-right corner of the
screen or question form. You may then choose to Continue Exam Later or Skip to End of
Exam.

Continue Exam Later

Choosing Continue Exam Later will save the current status of your exam. The next time you
login, and select the same exam module, you will see the unfinished exam under the Incomplete
Exams heading. If you have a network database set up, the state of the incomplete exam is saved
to the network database, which means that it can be continued from any computer.

Skip to End of Exam

Choosing Skip to End of Exam will mark the remaining questions as incorrect and display the
exam results.

Exam Results
After completing an exam (or using the Skip to End option) you will see the Exam Results
screen. The top of the screen includes a description of the exam that was taken. In the left portion
of the screen, there is a percentage score bar, and a summary of correct and incorrect questions.
On the right side of the screen are the Detailed Results for the exam. Each question in the exam
will be listed, with a minus () sign if the question was answered incorrectly.
If you want to take another test, click Return to Main Menu.
Click Quit to close Certiprep for MOS entirely.

Retake Missed Questions

In the lower-left portion of the screen is a list of options. The first option, Retake Missed
Questions, starts a new test composed only of questions that the user missed on the previous test.
Retakes are not recorded in the database, and are not available for A+ Adaptive Exams.

Print Results
The Print Results option will open a printing dialog box so that a hard copy version of your
exam results can be created.

III. Administrative Tools

Only administrators have access to Administrative Tools. To open them, click Tools on the Exam
Modules screen.

View Exam Results

To view past exam results, click View Exam Results on the Tools screen and click Next. If you
have multiple exam modules installed, select an exam module and click Next.
The main database screen displays a list of all exam results. Exam information is displayed in
columns showing the first and last name of the user who took the exam; the type of exam; the
set, domain, and subdomain of the exam; their score; and the date they took the exam. By

clicking the labels at the top of the list, the administrator can sort this information in ascending or
descending order.
Click on any single line to display detailed results for that exam. To close the detailed results,
click the Close Details button at the bottom of the detailed results pane.

Print Current Data

Clicking this button will open a printing dialog box. Note that only the currently displayed
results will be printed, so any desired filters should be set before printing (see Filter Data
below). Since the database can become quite large, it is often desirable to only print a selection
of filtered results.

Student Averages
To view a summary of student achievement, click the Student Averages button on the main
database menu. This will open a list of student averages that can be sorted and filtered by group.
An overall average is also provided at the bottom of the list.

Weak Areas
To help instructors identify what topics should be reviewed more thoroughly, administrators can
access a summary of Weak Areas. Once open, the weak areas view displays a list of all exams
that have been taken, along with the number of times each has been attempted and the average
score achieved. Click one of the exams to open a summary detailing how many times each
question has been missed. To close the detailed results, click the Close Details button at the
bottom of the detailed results pane.

Filter Data
Administrators can view records more efficiently by filtering out unwanted data. Click the Filter
Data button below the exam results. Using this menu, administrators can set filters for names,
scores, dates, exam, or group. Filters can be set for just one of these categories, or as many as are
necessary. When the filters are correctly configured, click the Filter Data button.
Name Filters
Exam results can be filtered by first name, last name, or both by entering the text in the
appropriate boxes. For example, to view only students with the last name Allehandro you
would type Allehandro in the Last Name box. Partial matches also work, for instance you
could find all students with a last name that started with the letter A by typing A into the
Last Name box.
Score Filters

Score filters are fairly simple. Set the low range in the top box, and the high range in the bottom
box. Only exams between or equal to these settings will be displayed. For example, if you only
wanted to view scores between 70% and 80%, type 70 in the top box and 80 in the bottom
box. For most modules, the default in the bottom box will be 100. Because of the 1000 point
scale for A+ Adaptive Exams, the default of the bottom box is 1000 for A+ exams.
Date Filters
To view only results in a recent timeframe, use a date filter. Results can be limited to exams
taken today, in the last 3 days, this week, this month, the past 3 months, the past 6 months, and in
the last year. Note that this week equals 7 days, this month equals 30 days, etc. Click on the
date filter you wish to enforce. Note that an easy way to remove old and unneeded results from
the database entirely is to archive them (see Archive Data below).
Exam Filters
Select from the Type, Set, Domain, or Subdomain lists as desired to include those items in the
filter.
Group Filters
Group filters are an easy way to look at only the exams of particular teacher, hour, or other
division. Groups can be defined by the administrator, and new users select a group when creating
accounts. For more information about groups, see Manage Groups below.

Setting Multiple Filters

Using multiple filters can help narrow down results to a very specific data set. For instance, you
could set filters so that you only viewed exams taken by a single class (a group filter) in the last 3
months (a date filter) that scored higher than 90% (a score filter). Once all the filters are in
place, click the Filter Data button. If no results match the current filters, a message will be
displayed stating this. The message will also indicate the current filters in place, so you can
modify them in case you made an error.

Clear Filters
Click the Clear Filters button to remove all filters in place and display all results currently
stored in the database.

Archive Data
If your database becomes so large that it is difficult to search effectively, or you notice a
significant slow-down in sorting the database, you may want to archive records. Archiving the
database moves older records into a storage file that is not accessed when filtering and sorting
normally. These records are not deleted, however, and should you need to access them at a later
date, you can restore the archived records to the main database.
From the Archive Data menu, the first step is to select which records you wish to archive.
Records older than 3 months, 6 months, 1 year, or 2 years can be archived. Note that 3 months
equals 90 days, 6 months equals 180 days, etc. Click your selection and then click the Archive
Data button.
If at some point you need to access information that has been archived, you simply need to click
the Retrieve Archive button from the Archive Data screen. This will return all archived
information into the main database.
An alternative to archiving data is to create an entirely new Network Database. For more
information, see Create New Network Database below.

Manage Users
To delete users, view or change user passwords, or reassign users to another group, click
Manage Users on the Tools screen and click Next. Changes made here do not affect exam
results. All changes are automatically saved whenever you select a new user or click the Back
button. To sort the users in the list, click the First, Last, or Group buttons at the top. Click again
to sort in descending order.

Delete User

To delete a user, select a user from the list at left and click Delete User. If you are sure about
deleting, click Delete User again, otherwise click another user in the list or click Back. This does
not delete the exam results of that user, but will prevent that user from logging in again.

Change Password
Administrators are able to view and change other users passwords. Simply select a user from the
list at left, and that users current password will appear in the Old Password box. To change the
password, type the new password in the New Password box.

Change Group
To move a user from one group to another, first select the user from the list. Then select the new
group from the New Group list.

Manage Groups
To create or delete groups, change group passwords, or view all members of a group, select
Manage Groups. After making changes on this screen, click the Back button to save your
settings.

About Groups
Groups are used to easily sort students in the database. For instance, a teacher might create
different groups for each hour of the day she has students. Or several teachers might create
groups for each of their classes. When a teacher wants to examine results for just one class, she
can set a group filter in the database and only the results she wants will be displayed. Note that
students can only belong to one group, and Administrators must belong to the Administrator
group. By default there will be a generic Student group in addition to the Administrator group.
Users who wish to create more descriptive groups should delete the Student group and create
their own unique groups.

Creating Groups
Click the Create New Group button, then enter a name for the new group in the box that
appears. It is a good idea to give groups logical descriptive names, such as Mrs. Rocker 2nd
Hour. To confirm, click the Create New Group button again.

Deleting Groups
To remove a group, select it in the list (it should become bold) and click the Delete Group
button. Confirm your choice by clicking Delete Group a second time.

Changing Group Passwords

Administrators can access the password for any group simply by selecting the group in the far
left list. The password should appear in the Old Group Password box. Note: a blank box means
that no password is assigned to the group. To change a password, type whatever new password
you desire in the New Group Password box. New passwords are saved automatically.

Control Testing Environment

Administrators can lock certain features of the software to meet their specific needs. Each option
will display help text in the lower-right of the screen when the mouse is hovered over it. A check
icon indicates that the feature is Permitted, an x icon indicates that a feature is Restricted.
Toggle options by clicking the icons; clicking an x will change it to a check, and vice versa.
Settings are saved automatically after each change made by the user. By default all features are
set to Yes.

Permit Training Exams

This setting controls the availability of training exams. If you do not want users to have access to
training exams, set this feature to Restricted.

Allow Hints
This feature controls the availability of hints during training exams. Users normally have access
to hints while taking training exams. These hints provide clues to help solve simulation
questions, give background information about multiple choice questions, or step by step
instructions for live application questions.

Enable Retake Missed (training)

At the end of a training exam, users normally have the option to take another test composed of
only the questions they missed. If you do not want users to have this option, set this feature to
Restricted.

Permit Testing Exams

This setting controls the availability of testing exams. If you do not want students to have access
to testing exams, set this feature to Restricted.

Use Timer
Testing exams are normally timed. The time allowed varies for each exam. If you do not wish to
time your exams, or need to disable the timer for a user with special needs, set this feature to
Restricted.

Enable Retake Missed (testing)

At the end of a testing exam, users normally have the option to take another test composed of
only the questions they missed. This second test does not affect their original score. If you do not
want users to have this option, set this feature to Restricted.

Display Scores at End

After completing an exam, users can normally see their score and a list of the questions they
missed. If you do not want users to see their exam results, set this feature to Restricted. Note
that results will still be recorded in the database. At the end of the exam, users will be
immediately brought back to the main menu.

Allow Printing Results

Users can normally print the results of any exam. If you do not have a printer connected to your
network, or have problems with accidental printings, set this feature to Restricted. Note that
results can still be printed from the database.

Create Custom Exams

Selecting an Exam
After choosing to Create Custom Exams, you will need to select which exam you wish to use
as a base. If you have multiple exam modules installed, select an exam module and click Next.

You will now need to select the Domain and Subdomain of the test you wish to use as a base,
just as if you were selected an exam to take normally. When you have the exam selected, click
Next.

Selecting Questions and Test Options

The questions from the selected base exam will be listed by category on the left side of the
screen. Click individual questions to toggle their state between bold (selected) and normal (not
selected) font. Clicking a category heading will toggle the state of all questions contained in that
category. The Clear All and Select All buttons at the bottom of the screen can also be used to
toggle the state of all questions listed.
On the right-hand portion of the screen information about the base test is displayed, along with
some additional information and options. The Number of Questions entry provides a quick
reference based on the questions you have selected so far. If you wish to prevent students from
accessing this specific custom exam as either a Training or Testing Exam, select No is the
appropriate field. You can change the amount of time allowed in the Minutes Allotted field. By
default custom exams allow two minutes per question. Last, you must enter a name in the Name
of Custom Exam field. Click Next to save your exam.

Edit a Custom Exam

After choosing to Create Custom Exams, select Custom Exam as the domain. Select the
custom exam you wish to edit. Click Next. Make the changes you would like, and enter a new
name for the custom exam. Then click Next. You may want to delete the original custom exam.

Delete a Custom Exam

After choosing to Create Custom Exams, select Custom Exam as the domain. Select the
custom exam you wish to delete. Click Delete Custom Exam.

Set Path to Network Database

If the path to the network database was mapped incorrectly during installation, or its location
changes, use this feature to reconnect a machine to the network database.
After selecting this feature, an alert box with instructions will open. You then should navigate to
the network location of the network files. Note: client machines must have read/write access
privileges to the location where the network database files are stored. Browse to the location
of the network database files, select the DDC Database.mdb file, and click Open.

Create New Network Database

If the network database was not correctly installed, or is accidentally erased, use this feature to
reinstall it.

After selecting this feature, an alert box with instructions will open. You then should navigate
into the folder/location where you want to install the network files and click Save. Note: client
machines must have read/write access privileges to the location where the network
database files are stored. Although you only appear to save a file called DDC Database.mdb,
many files will be created; it is recommended that you create a new folder specifically for them.

Set Path to DDCMyDocs folder

If you wish to change the location of the DDCMyDocs folder, it is possible to do so by using the
Set Path to DDCMyDocs folder option. Create a directory called DDCMyDocs and set the
network permissions to Full Control to all users. Open Certiprep for MOS and select Set Path to
DDCMyDocs folder from the tools menu.
After selecting this feature, an alert box with instructions will open. You then should navigate
into the DDCMyDocs directory you created and click Save. Although you only appear to saving
a file called DDCMyDocs Files, this is establishing the location where individual folders will be
created for users as they take exams.

IV. Help
To view the user guide, check for software updates, or contact our technical support department,
select the appropriate option and click the Next button. A browser window will open with the
information you requested. Note that the URLs are also printed below each option.

V. Technical Support
You can access troubleshooting information for a wide variety of common problems at:
http://www.ddctraining.com/testing/updates/v3support.asp

The email address for technical support is: testingcenter@trainteachers.com

VI. End User License Agreement

Be sure to carefully read and understand all of the rights and restrictions described in the EULA.
You will be asked to review and either accept or not accept the terms of the EULA. This product
will not set up on your computer unless or until you accept the terms of the EULA.

END-USER LICENSE AGREEMENT FOR Certiport, Inc. SOFTWARE

IMPORTANT-READ CAREFULLY: This Certiport, Inc. End-User License Agreement

("EULA") is a legal agreement between you (either an individual or a single entity) and
Certiport, Inc. for the Certiport, Inc. software product identified above, which includes computer
software and may include associated media, printed materials, and "online" or electronic
documentation ("SOFTWARE PRODUCT"). The SOFTWARE PRODUCT also includes any
updates and supplements to the original SOFTWARE PRODUCT provided to you by Certiport,

Inc.. Any software provided along with the SOFTWARE PRODUCT that is associated with a
separate end-user license agreement is licensed to you under the terms of that license agreement.
By installing, copying, downloading, accessing or otherwise using the SOFTWARE PRODUCT,
you agree to be bound by the terms of this EULA. If you do not agree to the terms of this EULA,
do not install or use the SOFTWARE PRODUCT.

SOFTWARE PRODUCT LICENSE

The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties,
as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT is licensed,
not sold.

1. GRANT OF LICENSE. This EULA grants you the following rights:

Applications Software. You may install, use, access, display, run, or otherwise interact with
("RUN") one copy of the SOFTWARE PRODUCT, or any prior version for the same operating
system, on a single computer, workstation, terminal, handheld PC, pager, "smart phone," or other
digital electronic device ("COMPUTER"). The primary user of the COMPUTER on which the
SOFTWARE PRODUCT is installed may make a second copy for his or her exclusive use on a
portable computer.

Site License. If this package is a Certiport, Inc. Site License, you may RUN additional copies of
the computer software portion of the SOFTWARE PRODUCT within a single building. You are
also entitled to make a corresponding number of secondary copies for portable computer use as
specified above.

Reservation of Rights. All rights not expressly granted are reserved by Certiport, Inc..

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

Not for Resale Software. If the SOFTWARE PRODUCT is labeled "Not For Resale" or "NFR,"
then, notwithstanding other sections of this EULA, your use of the SOFTWARE PRODUCT is
limited to use for demonstration, test, or evaluation purposes and you may not resell, or
otherwise transfer for value, the SOFTWARE PRODUCT.

Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse
engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to the extent
that such activity is expressly permitted by applicable law notwithstanding this limitation.

Separation of Components. The SOFTWARE PRODUCT is licensed as a single product. Its

component parts may not be separated for use on more than one COMPUTER.

Trademarks. This EULA does not grant you any rights in connection with any trademarks or
service marks of Certiport, Inc..

Rental. You may not rent, lease, or lend the SOFTWARE PRODUCT.

Support Services. Certiport, Inc. may provide you with support services related to the
SOFTWARE PRODUCT ("Support Services"). Use of Support Services is governed by the
Certiport, Inc. policies and programs described in the user manual, in "online" documentation,
and/or in other Certiport, Inc.-provided materials. Any supplemental software code provided to
you as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and
subject to the terms and conditions of this EULA. With respect to technical information you
provide to Certiport, Inc. as part of the Support Services, Certiport, Inc. may use such
information for its business purposes, including for product support and development. Certiport,
Inc. will not utilize such technical information in a form that personally identifies you.

Software Transfer. The initial licensee of the SOFTWARE PRODUCT may make a one-time
permanent transfer of this EULA and SOFTWARE PRODUCT only directly to an end user. This
transfer must include all of the SOFTWARE PRODUCT (including all component parts, the
media and printed materials, any upgrades, this EULA, and, if applicable, the Certificate of
Authenticity). Such transfer may not be by way of consignment or any other indirect transfer.
The transferee of such one-time transfer must agree to comply with the terms of this EULA,
including the obligation not to further transfer this EULA and SOFTWARE PRODUCT.

Termination. Without prejudice to any other rights, Certiport, Inc. may terminate this EULA if
you fail to comply with the terms and conditions of this EULA. In such event, you must destroy
all copies of the SOFTWARE PRODUCT and all of its component parts.

3. UPGRADES. If the SOFTWARE PRODUCT is labeled as an upgrade, you must be properly

licensed to use a product identified by Certiport, Inc. as being eligible for the upgrade in order to
use the SOFTWARE PRODUCT. A SOFTWARE PRODUCT labeled as an upgrade replaces
and/or supplements (and may disable) the product that formed the basis for your eligibility for
the upgrade. You may use the resulting upgraded product only in accordance with the terms of
this EULA. If the SOFTWARE PRODUCT is an upgrade of a component of a package of
software programs that you licensed as a single product, the SOFTWARE PRODUCT may be
used and transferred only as part of that single product package and may not be separated for use
on more than one COMPUTER.

4. COPYRIGHT. All title and copyrights in and to the SOFTWARE PRODUCT (including but
not limited to any images, photographs, animations, video, audio, music, text, and "applets"
incorporated into the SOFTWARE PRODUCT), the accompanying printed materials, and any
copies of the SOFTWARE PRODUCT are owned by Certiport, Inc. or its suppliers. All title and
intellectual property rights in and to the content that may be accessed through use of the
SOFTWARE PRODUCT are the property of the respective content owner and may be protected
by applicable copyright or other intellectual property laws and treaties. This EULA grants you
no rights to use such content. If this SOFTWARE PRODUCT contains documentation that is
provided only in electronic form, you may print one copy of such electronic documentation. You
may not copy the printed materials accompanying the SOFTWARE PRODUCT.

5. DUAL-MEDIA SOFTWARE. You may receive the SOFTWARE PRODUCT in more than one
medium. Regardless of the type or size of medium you receive, you may use only one medium
that is appropriate for your single COMPUTER. You may not RUN the other medium on another
COMPUTER. You may not loan, rent, lease, or otherwise transfer the other medium to another
user, except as part of the permanent transfer (as provided above) of the SOFTWARE
PRODUCT.

6. BACKUP COPY. After installation of one copy of the SOFTWARE PRODUCT pursuant to
this EULA, you may keep the original media on which the SOFTWARE PRODUCT was
provided by Certiport, Inc. solely for backup or archival purposes. If the original media is
required to use the SOFTWARE PRODUCT on the COMPUTER, you may make one copy of

the SOFTWARE PRODUCT solely for backup or archival purposes. Except as expressly
provided in this EULA, you may not otherwise make copies of the SOFTWARE PRODUCT or
the printed materials accompanying the SOFTWARE PRODUCT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CERTIPORT, INC.

AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE, AND NON-INFRINGEMENT, WITH REGARD TO THE SOFTWARE PRODUCT,
AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES. THIS
LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE
OTHERS, WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY

APPLICABLE LAW, IN NO EVENT SHALL CERTIPORT, INC. OR ITS SUPPLIERS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF
OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR
FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF CERTIPORT, INC. HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, CERTIPORT,
INC.' ENTIRE LIABILITY UNDER ANY PROVISION OF THIS EULA SHALL BE LIMITED
TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT.