Академический Документы
Профессиональный Документы
Культура Документы
Edition 73
Shippers, receiver, vendors, suppliers, 3PLs, risk managers, contract administrators, brokers, carriers,
attorneys - anyone responsible for supply chain integrity; negotiating or reviewing logistics contracts, RFPs or
rate quotes; shipment security and prevention of cargo theft; resolving freight charge disputes; and processing
or recovering loss or damage (OS&D) claims.
Dont just take our word for it, see what other people are saying.
RLA Members can reserve time blocks if youre interested in
volunteering your time to educate attendees about the process of
Reverse Logistics or contact Felecia@rla.org:
Issue 9 Volume 3
Go to RLmagazine.
com. Individual
subscriptions are
available without
charge to qualified
individuals.
Articles
FedEx and GENCO: A Powerful Combination
by Sandy McCurdy, Senior Vice President, Strategic Planning & Communications, FedEx
Ground and Ryan Kelly, Senior Vice President, Strategy, GENCO
Page 14
Its no secret that companies across a broad spectrum of industry segments from
retail, electronics and consumer goods to healthcare, high-tech and government are
increasingly turning their attention to reverse logistics as a catalyst to drive supply chain
optimization.
Given the rate of change in technology, there is no doubt that our everyday lives
are going to change as well as how business are run. Given what is happening
today, there are two particular technologies that are going to impact reverse
logistics worldwide. The first is the use of self-driving vehicles and the second is
how technology will change how returns will be processed in the future.
Our Customer:
Simon & Schuster, Inc. is one of the largest English-language publishing houses,
responsible for more than two thousand titles annually under 35 different imprints.
How Simon and Schuster benefits from working with Norbert Dentressangle:
Page 34
How Simon and Schuster
benefits from working with
Norbert Dentressangle:
Reduced overhead in their
claims department
Refined processes to ensure
credit is issued on actual
returns, not just claims
The Challenge:
In 2002, Simon and Schuster (S&S) was actively seeking a partner to design and
implement a solution to effectively and efficiently handle all of their domestic book
returns. Prior to partnering with us, S&S Customer Financial Services utilized many
associates to handle the staggering task of tracking, completing, and issuing credits
for the return of 42 million whole books. Additionally, S&S was looking for a partner
to handle the intense programming surrounding credit recognition and issuance to
their clients. Their goals in partnering with a third-party logistics (3PL) provider to
handle returns were to gain the ability to utilize space in their own facilities to handle
new clients and to change their returns practices, enabling business rules to be fully
utilized and tracked for compliance at the store level.
Our Solution:
Back in 2002, a fully implemented, process
documented return center was uncharted
territory for the publishing world. In addition
to providing warehouse space and labor, we
ultimately needed to demonstrate a thorough
understanding of S&Ss processes and provide
a completely customized solution. This
process took thoughtful development over
six months of intensive summit meetings,
analysis, and creation of the programming
required to meet a day-one operational
requirement. What began as a drawing on a
sheet of a paper turned into the first-of-itskind, total return center.
www.norbert-dentressangle.us
Returning Thoughts
by Paul Rupnow
Reverse Logistics Software Case Study at a Third Party Service Provider
Page 40
4
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Articles
sQRrl Codes Released and Evolving
by Kenneth Jacobsen, Co-chair of the RLA Standards
Feature Articles
Added 540,000 square feet
to bring on additional
distribution clients
Non-qualified rates
are as follows:
ISSUE 9 VOLUME 3
REVERSE LOGISTICS MAGAZINE (ISSN 19343698) is published monthly for $5.00/per year by
Reverse Logistics Association.
iTunes In-App Purchase: $4.99
Amazon Kindle Monthly Subscription $1.49
Page 36
Page 12
Video
What is the Reverse Logistics
Association?
by Reverse Logistics Association
Page 17
Features
Message from the Editor
23
Focus Committees
Industry Events
28
Industry Jobs
30
Advisory Board
Returning Thoughts
40
Advertiser Index
43
Industry Committees
10
Regional Chapters
15
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Edition 73
FOCUS COMMITTEES
The number one type of thinker understands that when a big goal is set, that it has to be bigger
than them or its not a goal but simply a task instead. An example of this is if its something that
has been done before or there is no growth offered. An optimal goal is where you dont know
exactly how to get it right away, have not experienced it yet, or it may be somewhat outside of
your comfort zone. People are the only goal striving beings on the planet so when were not
striving for excellence we are not growing. What we can do is arm ourselves with the tools, technology, and knowledge to
overcome obstacles because these will always present themselves. One way to look at an obstacle is by viewing it in a positive
light so that its there for my benefit. It will also be a reminder to progress and can offer continued growth. You dont want to
get rid of obstacles because theyre there to help you grow and remind us that we can set a bigger goal.
There are three other thinkers that all have different ways to go about achieving their
goals. The second type of thinker will set a goal that is not too outrageous but this person
will doubt themselves and look at all of the challenges and obstacles. This causes focus
to be taken from the goal itself and when the obstacle becomes bigger than the goal, the
end result of completion gets smaller and less achievable. The energy and intention is then
placed on all of the reasons of why not to complete the goal is no longer in sight. The third
type of thinker is the type of person who has a lot of excitement of ideas, with the feeling
of being able to easily accomplish everything in front of them. Once they hit an obstacle
or challenge that becomes difficult, theyll go back and start on another goal instead of
accomplishing the original goal set out. This can also be referred to as having a spaghetti brain, where if you drew out the
goals there would be lines going everywhere. The fourth type of thinker is the type of person that does not have goals or is on a
resting period from just reaching a big goal. They are not taking risk or have become comfortable and tend to stay in this zone
longer than intended. The value or benefit of not having a goal is that there are no obstacles or challenges but also no chance
of moving forward and striving for excellence.
OUR MISSION
Thank you,
Laura Teifel
editor@rla.org
RL CERTIFICATION
Chairperson: Tony Sciarrotta, Reverse It Sales & Consulting
Co-Chairperson: Jason MacIver, Dell, Inc..
SOFTWARE SOLUTIONS
Co-Chairperson: Paul Rupnow, Andlor Logistics Systems Inc
ur mission is to educate
and inform Reverse
Logistics professionals
around the world. RLA
focuses on the reverse logistics
processes across all industries.
No matter the industry
High Tech, Consumer
Electronics,
Automotive,
Medical/Pharmaceutical, Food
and Beverage, Apparel, or
other our goal is to provide
RL process knowledge to all
industries. We want to educate
everyone about the Reverse
Logistics processes that are
common to all industries and
EXTENDED WARRANTIES
Charles Chappell, Genco
Mohan Kumar D, Hewlett-Packard
Edwin Heslinga, Microsoft
anaging
the
latest
information in services
such as repair, customer
service, parts management,
end-of-life
manufacturing,
service logistics, field service,
returns processing and order
fulfillment (just to name a few)
can be a little intimidating, to
say the least. Yet that is exactly
Edition 73
www.RLmagazine.com
www.RLmagazine.com
SUSTAINABILITY AND
ENVIRONMENTAL MANAGEMENT
Chairperson: Maria Molina, PlanITROI
Edition 73
Education
Information
Internship Postings
Conference Presentations
Respond to RFIs
Case Studies
Community Networking
Reports, Research
White Papers
Sponsorship Opportunities
Below is a list of the RLA Events for the next year. The RLA@ Events gives our corporate members an opportunity to
participate in the RLA Pavilion, so you can educate others on the Reverse Logistics process and show the solutions that your
company offers.
Future RLA Events
Mar 23-25 RLA@T&LC Conf: Orlando free to Corporate Members
Mar 2326 RLA@ProMat: Chicago - free to Corporate Members
Jun 2325 RLA@Logistics & Supply Chain Expo: Mexico City - free to Corporate Members
Apr 8-9 RLA@Home Delivery World: Atlanta - free to Corporate Members
Jul 1-3 RLA Conf & Expo: New Delhi
Sep 15-17 RLA Conf & Expo: So Paulo
Nov 1718 RLA Conf & Expo: Paris
Jan 6-9 RLA@CES: Las Vegas - free to Corporate Members
Apr 4-7 RLA Conf & Expo: Atlanta
If your company is a Corporate Member, you can volunteer by reserving time blocks in RLAs exhibit/Private Meet Room spaces if youre
interested in volunteering your time to educate attendees about the process of Reverse Logistics.
Best Regards,
Gailen Vick, Founder & Publisher www.RLA.org
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Board of Advisors A Board of Advisors comprised of industry experts has been set up to monitor
and assist the Reverse Logistics Association management team in making informed decisions. Advisors include:
Life Sciences
CONSUMER PRODUCTS
Chairperson: Paul Baum, PlanITROI
Co-Chairperson: Kathy Murphy, Jarden Consumer Solutions
Co-Chairperson: Tony Sciarrotta, Reverse It Sales & Consulting
Paul Baum, PlanITROI
Data Storage
WIRELESS TELECOMMUNICATIONS
Corporation
Components, INC.
10
Retailers
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www.RLmagazine.com
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11
Article
Labeling Standards.
RLA Members Welcome the New sQRrl codes
by Ron Lembke, Chair of the RLA Standards
Edition 73
www.RLmagazine.com
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Article
REGIONAL CHAPTERS
AFRICA
Chairperson: Craig Plowden, Revlogs (Pty) Ltd
Michael Geoffrey Omosa, NIT Rourkela
Sherif Salvador, University of Hull
APAC
Chairperson: Mohan Kumar D, Hewlett-Packard
Co-Chairperson: Dr. Sunnanda Panda, RevLog Resources
Coordinator: Michael Geoffrey Omosa, NIT Rourkela
Erwan Berger, Geodis
Haozhe Chen, East Carolina University
Mohan Kumar D, Hewlett-Packard
Michael Geoffrey Omosa, NIT Rourkela
Ian Rusher, Cisco
Yogesh Sarin, Dell, Inc.
Ye Zhao, East Carolina University
BRASIL
Chairperson: Felipe Ortiz, Grupo Po de Acar
Co-Chairperson: Orlando Cattini Junior, FGV
Co-Chairperson: Marcelo Cairolli, Arrow Value Recovery
Coordinator: Rosekelly Costa, ISCAP
Djalma Barbosa, Dell, Inc.
EUROPE
Chairperson: Charlie O Shaughnessy, Intel
Co-Chairperson: Derek Scott, Canon
Coordinator: Bharath Manoharan, ESC Rennes School of Business
Erwan Berger, Geodis
Kelly Davies, Flextronics
Michelle Lingley, Flextronics
Bharath Manoharan, ESC Rennes School of Business
Marko Niinisto, Philips
Stephen Noonan, Intel
Charlie O Shaughnessy, Intel
Michael Geoffrey Omosa, NIT Rourkela
Ian Rusher, Cisco
Ivan Russo, Verona University
Derek Scott, Canon
LATIN AMERICA
Chairperson: Guillermo Fernndez deJuregui, ONILOG
Guillermo Fernndez Dejuregui, ONILOG
NORTH AMERICA
Nathan Heidrich, AVC Corp
Michael Geoffrey Omosa, NIT Rourkela
Paul Rupnow, Andlor Logistics Systems Inc
Tony Sciarrotta, Reverse It Sales & Consulting
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u
To view this video without iTunes:
http://www.youtube.com/watch?v=ImqPO4r5XF4
At this years RLA Conference & Expo in Las Vegas you may have noticed a
television crew roaming around. The crew was there to capture response to the
conference and make a video that displayed the essence of the Reverse Logistics
Association. They were also filming segments for a new video series in RL Digital
magazine called RLA Rewound. As you view it, you may see some familiar faces. A
big thank you to everyone who took time out from their busy conference schedule
to stop and talk with our reporter. We hope you will share the video with friends
and colleagues as you introduce them to the association and explain what we do
and how we can support them. Stay tuned, because we may be talking to you for
the next series of videos for RLA Rewound.
www.RLA.org
www.RLmagazine.com
19
Article
RL Solutions
RL Solutions
20
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Reggie Milligan
Founder
Mantry
Brian Bourke
Vice President, Marketing
SEKO Logistics
Michael J. Ryan
Executive VP, Parcel
Solutions
ProStar Logistics
Featured
sponsors
Edition 73
25
Article
Join the Reverse Logistics Association at Logistics & Supply Chain Expo
Logistics & Supply Chain Expo es un evento lder en Amrica Latina que congrega a los principales actores
de la industria logstica en Mxico en torno a productos, servicios, innovaciones y tendencias de la cadena
de suministro, logistica y manejo de materiales. Durante 3 das los proveedores ms improtantes del sector se
renen con clientes potenciales en una plataforma que incluye diversas actividades.
Logistics & Supply Chain and Expo is a leading event in Latin America that brings together the major players in
the logistics industry in Mexico around products, services, innovations and trends in the supply chain, logistics
and material handling. During 3 days providers meet with potential clients more important sector on a platform
that includes various activities.
26
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Industry Events
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Survey Questionnaire
www.RLmagazine.com
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For more information and complete details, visit www.RLAShows.com. Attendees may register online for
Workshops and the Conference and even book flights and hotel. Exhibitor space is available for purchase as well.
RL Careers
RLAs APAC Committee and Reed Exhibitions Cold Chain Show 2014 unite to present three days of Cold Chain &
Unsaleables/Reverse Logistics.
A wide range of leading regional and global Reverse Logistics companies are in attendance including unsaleables
management to transportation logistics.
Be sure to visit the Exhibition Hall where Manufacturers and Retailers will be looking for Third Party Service Providers
(3PSPs) that can manage Reverse Logistics in the APAC region, along with identifying solutions for Europe and the
Americas. There will be many exhibitors showcasing their Reverse Logistics services and solutions. This is a rich
opportunity for OEMs and Branded companies to identify future service partners.
This is your place to post jobs* within the Reverse Logistics Industry.
If you are a job seeker or a hiring manager looking to staff positions within the
Reverse Logistics Industry, this is the place for you. Contact RLA Connections for
more information!
*RL Solutions Careers is a service available to Bronze Members and above.
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31
This takes years of experience that create pattern generate better results across their businesses every
recognition. While there is an element of science to day; it is only fitting that they use it to improve results
it, there is also a considerable amount of art. Y
in the last mile of the reverse supply chain: liquidation.
32
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We want you to make an informed decision about the university thats right for you.Edition
For more about
rates, theLogistics Magazine
www.RLmagazine.com
73 our graduation
Reverse
median debt of students who completed each program, and other important information, visit www.apus.edu/disclosure.
BEST
ONLINE PROGRAMS
33
BACHELORS
2015
SUCCESS STORY
Article
in Reverse Logistics
Our Customer:
Simon & Schuster, Inc. is one of the largest English-language publishing houses,
responsible for more than two thousand titles annually under 35 different imprints.
The Challenge:
In 2002, Simon and Schuster (S&S) was actively seeking a partner to design and
implement a solution to effectively and efficiently handle all of their domestic book
returns. Prior to partnering with us, S&S Customer Financial Services utilized many
associates to handle the staggering task of tracking, completing, and issuing credits
for the return of 42 million whole books. Additionally, S&S was looking for a partner
to handle the intense programming surrounding credit recognition and issuance to
their clients. Their goals in partnering with a third-party logistics (3PL) provider to
handle returns were to gain the ability to utilize space in their own facilities to handle
new clients and to change their returns practices, enabling business rules to be fully
utilized and tracked for compliance at the store level.
Our Solution:
Back in 2002, a fully implemented, process
documented return center was uncharted
territory for the publishing world. In addition
to providing warehouse space and labor, we
ultimately needed to demonstrate a thorough
understanding of S&Ss processes and provide
a completely customized solution. This
process took thoughtful development over
six months of intensive summit meetings,
analysis, and creation of the programming
required to meet a day-one operational
requirement. What began as a drawing on a
sheet of a paper turned into the first-of-itskind, total return center.
claims department
to bring on additional
distribution clients
Jim Bierfeldt
www.norbert-dentressangle.us
Logistics Marketing Advisors
34
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We are pleased to announce the RLA Conference & Expo: So Paulo 2015! Companies from all over
the world and especially South America & Central America along with many other international
delegates will be in attendance.
ODMs, OEMs, Branded Companies and Retailers will be looking for 3PSPs that can manage Reverse
Logistics in South & Central America.
35
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RLA Members can reserve time blocks if youre interested in RLA Conference & Expo : Atlanta 2016
World Congress Center | Atlanta USA
volunteering your time to educate attendees about the process of Georgia
April 04 - 07, 2016
Reverse
Logistics or contact Felecia@rla.org:
www.RLmagazine.com
Edition 73 Reverse Logistics Magazine
37
RLA Membership
Network with the
World of Reverse Logistics
With an RLA Membership You Can:
Learn Best Practices Download Conference
Presentations
Make Valuable Connections
Search for new Vendors/Partners CONFIDENTIALLY
Find New Facilities
Find New Employees/Employers
Search Worldwide Directory of 3PSP, OEM/
ODM and Retailer Companies
Become Involved with Industry Committees
Receive vouchers to attend RLA Conferences &
Expos and Regional Seminars
Discounts on Exhibiting, Sponsorships, Research
and Advertising
Gold Members
Silver Members
Bronze Members
To Learn how to obtain these plus additional benefits
through membership call 1-801-331-8949 x40
or visit www.RLA.org
feature Article
Returning Thoughts
Reverse Logistics Software Case Study
at a Third Party Service Provider
by Paul Rupnow
40
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ADVERTISER INDEX
APU
StudyatAPU.com/rl
33
Promat
http://www.rltshows.com/pmt15.php
3
Reverse Supply Chain-Risk
Assessment Survey Questionnaire http://rla.org/surveys-reverse-supply-chain-risk-assessment.php 29
RL Solutions
http://www.rlquote.com
21
RLA Atlanta Conference & Expo
http://rltshows.com/na.php
35
RLA Device Ad
http://www.rla.org
13
RL Green to Gold
http://www.rlquote.com
17
RLA Home Delivery World
http://www.terrapinn.com/conference/home-delivery-world 25
RLA Logistics & Supply Chain Expo
http://rltshows.com/lsc15.php
27
RLA Membership
http://www.rla.org/memberships.php
38
RLA New Delhi
http://rltshows.com/asia.php
31
RLA Paris
http://www.rltshows.com/paris.php
44
RLA - Product Life Cycle
http://www.rla.org
32
RLA So Paulo
http://rltshows.com/brazil.php
35
RLA - Terminology
http://www.rla.org/reverse-logistics.php
41
RLA Workshops
http://www.rlashows.org
43
T&LC
http://www.rltshows.com/tlc15.php
2
What is RLA?
http://www.rla.org
19
www.ReverseLogisticsProfessional.com
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43
The Reverse Logistics Association Conference & Expo kicks off on Tuesday and continues through Thursday
with workshops, committee meetings, several sessions presented by RL professionals, leading academics
and interactive panel discussions. Be sure to visit the Exhibition Hall where OEMs, ODMs and Retailers will
be looking for Third Party Service Providers that can manage Reverse Logistics in Europe and around the
world. This is a rich opportunity for OEMs, ODMs, Retailers, and Branded companies to identify future service
partners among the many exhibitors showcasing their Reverse Logistics solutions.