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Manual Of Practice
Details of call centre
Videocon d2h helpline:
+91 73558 73558
Videocond2h subscribers can also contact Videocon d2h at: customercare@d2h.com

Usage Guidance about Customer Premises Equipment

For guidance regarding the Customer Premises Equipment, refer the User Guide Book uploaded on our
website or the copy thereof provided hereinabove.

Rights of the Customers

The customer shall have right to schedule the installation of CPE as per his or her convenience.
The customer shall have right to have the information of latest offers, plans, packages and any modifications
thereto.
The customer shall have the right to grievance re-dressal expeditiously.
The customer is entitled to call our call centre at any time for any query, issue or grievance.
The customer has right to choose any package available on the platform and even make his own packages from
a la carte channels available on the platform.

Obligations of BBCL
BBCL
BBCL
BBCL
BBCL

shall
shall
shall
shall

timely install the CPE at the customer premises on the scheduled date.
endeavor to redress customer grievance or complaint expeditiously.
provide the customer with details of latest offers, plans, packages and any modifications thereto.
provide access to the customer to call centre 24x7x365.

For any latest toll free number(s) please visit our website: www.videocond2h.com

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