Textron Ipswich

Title

Management
Process

ECR / ECO Process for

Product Change

Number
5020

Written by
Approved by
Issue Number
Issue Date

Chris Clifford
Tim Lansdell
L
25/11/2013

1. The following is detailed guidance applicable to each stage refer to Process map O 9180.
1. Requests for product change via this process are only considered when submitted via the *Tracker process, the CQT
or by limited verbal communication and also have minimal design planned undertakings, all other product changes
will be required to pass through the controls of the NP&SI process (SM 3005) and will be deemed a **project.
* Tracker is a tool within engineerings Teamcentre management software which enables the registering of requests for product change.
**A project intends to yield a very specific set of results through a documented and ordered set of time sensitive activities and actions that are dependent on
many associated elements of design/development.

Individuals within Quality, Manufacturing, Purchase and Engineering have been trained on how to log tracker
requests. Individuals who have not been trained should seek the assistance of a trained person if they wish to
request a product change.
2.

Each ECO request is reviewed by Engineering to determine

a. Is the request within the scope of the ECO process?
b. Is the request technically sound, and will not detrimentally affect product performance, durability or safety?
c. Is the request an appropriate use of the limited business resource considering the benefit that it will deliver?
Cost of making the change verses benefit should be considered.
d. If there is any doubt or insufficient knowledge to make the above determination the ECO will be referred (Via
the functional head of the requesting area) to the management group for decision.
e. Requesters are informed of rejected requests together with the reason for rejection, alternatively they may be
asked to provide more or better information to support the request.

3. Accepted requests are allocated to the engineering resource that will complete the work. Trackers relating to a CQT
issue may have problem solving tools initiated and managed as part of the change procedure. Appropriate
verification activity will also be identified and planned.
Each ECR / ECO will be subject to a review against the Matrix attached in Appendix A by engineering before
release. Cross functional or supplier involvement within the ECO design or Risk Assessment process will be
arranged by engineering as appropriate. FMEAs must be linked as an attachment to the ORACLE ECO.
Representatives from Warrantee, CQT, Manufacturing and Service must be consulted when allocating an ECO
grade as below. Quotations for external supply to be established when possible before implementation on Oracle.
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eng_5020_ecr_eco_process_iss L.docx

Textron Ipswich

Title

Management
Process

ECR / ECO Process for

Product Change

Number
5020

Written by
Approved by
Issue Number
Issue Date

Chris Clifford
Tim Lansdell
L
25/11/2013

4. The completed ECO is issued to the Programme Manager and the Implementation team who have responsibility for
the effective implementation and validation of the change. The Implementation team consists of representatives
from.
a.
b.
c.
d.
e.
f.
g.

Quality
Engineering
Manufacturing
Finance
Service parts
Supply
Service

Each of the above functions must be represented at each meeting. The functional head of that person must be
responsible for deputising.
The programme manager works with the team to compile an implementation plan appropriate to the ECO grade for each ECO, this is
normally in the form of the standard plan shown against each ECO in the managed list. The team to meet weekly to progress each ECO.
Grade 1. All parts in Company inventory plus all machines in dealers stock and with customers SLT to determine if shipments should
be held until rectification work has been completed, with the exception of Safety related issues which should be immediate.
Grade 2. All parts on production line and in spares stock. Also any machines in the Warehouse reworked - SLT to determine if shipments
should be held until rectification work has been completed, with the exception of Safety related issues which should be immediate.
The machine serial number at the point of introduction must be recorded, unless an unspecialised accessory.
Grade 3. Introduces new parts, includes instruction to modify or scrap stock. Machine serial no. at the point of introduction is required.
Grade 4. Introduces no new parts, does not involve scrapping or modifying parts, makes no changes to purchased parts, and does not
affect safety or warranty. For Grade 4 ECOs the effectively date is immediate.
NOTE: Consideration and guidance must be given on how to action stock at Jacobsen Charlotte.

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eng_5020_ecr_eco_process_iss L.docx

Textron Ipswich

Title

Number

Management
Process

ECR / ECO Process for

Product Change

5020

Written by
Approved by
Issue Number
Issue Date

Chris Clifford
Tim Lansdell
L
25/11/2013

5. The purchase of all material for production should be to O9030.

6. Final Validation of the product change is the responsibility of the Quality Group. In most cases this validation is via
an inspection / functional test on the initial products that incorporate the change, however where appropriate service,
dealers or customers maybe involved with product validation.
Initial product serial number with each change will be recorded, or if the part is a spares or accessory item only the
date of introduction will be given.
APPENDIX A
Description of Change

Risk
Assessment
Not required

Prototype

Specification

Not required

Designers
Discretion

Not required

Project Plan Test &

Validation
Not required Not required

Certificate of
Conformity
Use existing

Technical File
Update
Not required

Designers
discretion

Not required

Not required

Not required

Use existing

Not required

Designers
Discretion

Not required

Not required

Not required

Not required

Use existing

Not required

Yes Manager
to sign off

Yes

Yes

Not required

Test to relevant
standards
Record results

Engine installation or cooling Yes Manager

component mod
to sign off

Yes

Yes

Designers
Discretion

Minor change to feature.

Non Mating feature, hole or
slot mod
Change to feature affecting
position or orientation.
Mating feature, flange or
mounting face
Change to tolerance to
improve assembly/function
Safety related component or
noise critical

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Review impact
Change to be
of change to
detailed, test
noise levels &
reports filed.
required
amendment or
issue of new
Compliance
Certificate.
Supplier
Use existing
Change to be
approval
unless change
detailed, test
Results in Tech impacts on
reports filed.
File
noise level.
eng_5020_ecr_eco_process_iss L.docx

Description of Change
Hydraulic Pump, Motor,
Valve, Filter or Cooler
change.
CQT related change
Development of Customer
option
Non Standard Product Form
Engine option, changes to
cutting config. Intro of ROPS
or Cab
Serial Prefix Change

Textron Ipswich

Title

Management
Process

ECR / ECO Process for

Product Change

Risk
Assessment
Yes Manager
to sign off

Prototype

Specification

Yes

Yes

Designers
Discretion
Yes Manager
to sign-off

Yes

Number
5020

Written by
Approved by
Issue Number
Issue Date

Chris Clifford
Tim Lansdell
L
25/11/2013

Project Plan Test &

Validation
Designers
Supplier
Discretion
approval
Record results

Certificate of
Conformity
As above

Technical File
Update
As above.

Designers
Discretion
Designers
discretion

Yes

As above

Yes

Designers
Discretion
Yes

Yes Manager
to sign-off

Yes

Yes

Yes

Marketing
approval
Sign-off against
spec
As above

New Cab or
Rops require
Certificates of
Incorporation
As above

Designers
Discretion
Designers
Discretion

No

No

No

No

No

New Certificate

4 Of 4

Change to be
detailed, test
reports filed.
As above.

eng_5020_ecr_eco_process_iss L.docx