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Session BRKUCC-2060

Cisco Collaboration Enterprise


Mobility Solutions
Matthew Jordy
Technical Marketing Engineer, Cisco

BRKUCC-2060

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BRKUCC-2060
Abstract
This session describes how Cisco's collaboration enterprise mobility solutions
provide fixed mobile convergence (FMC) and fixed mobile substitution (FMS)
features and functionality to enable mobile workers both inside and outside of the
enterprise. This session covers the following Cisco collaboration mobility solutions:
1. FMC with the Cisco Unified Communications Manager Cisco Unified Mobility feature set
2. FMS with Cisco mobile clients and solutions for smartphones and tablets including Cisco

Jabber

These solutions provide a comprehensive set of mobility features and functions for
enterprise mobile workers. Individually or in tandem these FMC and FMS solutions
not only provide enterprise connectivity and persistent reachability to mobile users
regardless of location, but they also provide productivity improvements both for the
mobile user as well as users inside the enterprise that the mobile user may
communicate with.
Further these solutions provide a good return on investment by allowing enterprises
to reduce the use of cellular minutes for business calls.
BRKUCC-2060

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Please consult the latest applicable product


documentation for specific feature,
software version, and hardware version
support requirements

BRKUCC-2060
Session Logistics

For
Your
Reference

= HOMEWORK

While the intermediate session will begin with a brief overview of these
solutions, to maximize the material learned, attendees should have some
familiarity with these enterprise Cisco mobility applications. Attendees should
also have a good understanding of IP telephony and familiarity with Cisco
Unified Communications Manager's features and functions.
Appendix slides (basic features and additional solution information).
Session time: 2 hours

Please ask questions as we go 3 types of questions:


Questions I'll answer
Questions I'll defer to later in the session
Questions I don't know the answer to, outside the scope of our session, or those that
consume too much time

Come see me after session to chat and/or leave your


name, email, and question(s) so I can get back to you.
BRKUCC-2060

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BRKUCC-2060

Complete the Online


Session Evaluation

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BRKUCC-2060
Agenda

Cisco Collaboration Mobility Solutions Overview


Fixed Mobile Convergence with Cisco Unified Mobility
Fixed Mobile Substitution with Cisco Mobile Client Solutions
Cisco Collaboration Mobility Solutions Summary

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Cisco Collaboration Mobility Solutions


Overview
DN: 51234

Campus/
Single Site

Cisco Unified Mobility


Hardware Moves

Extension Mobility

Fixed Mobile
Convergence

WLAN Roaming

Mobile Voice
Network

DN: 51234
Extension
Mobility

PSTN
WLAN
Roaming

IP/WAN

Bridging Enterprise
and Provider Mobility

Cisco Mobile Clients

Enterprise
Internet
Device Mobility

Mobile
Data
Fixed
Mobile
Network
Substitution

PSTN

Mobile Voice/
Data Network

WLAN
(802.11)

Remote
BRKUCC-2060

VPN IP Phone or Soft Client


w./ PC VPN
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Cisco Collaboration Mobility Solutions


Fixed Mobile Convergence (FMC): Linking User's Enterprise and Mobile Lines

What is fixed mobile convergence?


PSTN
Mobile Voice
Network
(Carrier)

Mobile Line

Enterprise Line

Integrating or linking a user's enterprise line with their mobile line


BRKUCC-2060

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Cisco Collaboration Mobility Solutions


Fixed Mobile Substitution (FMS): Enabling User's Enterprise Line on Mobile Device

What is fixed mobile substitution?


Considerations:
Software/application
required on the mobile
device. What
device(s) do I need?

PSTN

Mobile Data
Network
(Carrier)

Mobile Voice
Network
(Carrier)

WLAN/Mobile Data?
Substitution: Do I
need an enterprise
device?

WLAN
(802.11)

Mobile Line

Enterprise Line

Moving or enabling the enterprise line on the user's mobile device


BRKUCC-2060

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Cisco Unified Mobility


Fixed Mobile Convergence

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Cisco Unified Mobility


Overview

PSTN
Gateway

WAN

Cisco Unified Mobility

Cisco
Unified Mobility
User

PSTN
Cisco Unified
Communications
Manager

Cisco
Unified Mobility
User

Cisco Unified Mobility provides


a mechanism for linking a
users enterprise desk phone
(or enterprise directory number)
to their mobile device(s).
BRKUCC-2060

Cisco Unified Mobility includes the following


benefits:

Single enterprise number for all calls whether handled by


enterprise desk phone or mobile phone

Enterprise dialing from mobile devices for toll reduction,


mobile phone number masking, access to non-DID enterprise
extensions.

Features delivered on any mobile phone regardless of mobile


platform or provider with no requirement for software or data
plan.

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Cisco Unified Mobility


Feature Overview
Feature

Enterprise
2-stage
dialing

Description

Mobile Connect (SNR)

Incoming calls to users enterprise number rings both desk


phone and configured Remote Destination(s)

Mobile Voice Access (MVA)

Provides the ability to make calls from mobile phone using


the enterprise IP telephony infrastructure

Enterprise Feature Access (EFA)

Provides identical functionality as Mobile Voice Access


without the IVR component

Desk Phone/Remote Destination


Pickup

Once incoming mobility call has been answered, call can


be moved between desk phone and Remote Destination(s)

Mid-Call Features

Provides the ability to invoke enterprise features Hold,


Resume, Transfer, Conference, Directed Call Park, and
Session Handoff from the Remote Destination/mobile
phone for active mobility calls

Single Enterprise Voicemail Box


(mobile voicemail avoidance)

Per Remote Destination timers ensure that when mobility


user is unavailable, unanswered incoming calls are
forwarded to enterprise voicemail box rather than mobile or
other voicemail box

Call Filtering

Per Remote Destination filtering allowing or blocking calls


based on caller ID access lists and/or time of day.

BRKUCC-2060

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Unified
Mobility
User

PSTN

Enterprise
Voicemail

2-Stage Dialing
Single Enterprise
Voicemail Box
Mobile
Connect/SNR

12

IP desk phone is not required. Remote


Destination Profile could instead share line
with Extension Mobility device profile or
simply a directory number on the system.

Cisco Unified Mobility


Configuration and Call Routing Concept
Remote Destination Profile

Unified Mobility User

IP Phone

Virtual Phone

Shared Line
Line Level Settings
DN: 408 555-1234
Partition
Calling Search Space

Remote Destination
Profile Level
Configuration

Device Level
Configuration
Call Routing and
Media Resource
Allocation for
Remote
Destinations

Device Pool
Calling Search Space
Rerouting CSS
User Hold Audio Source
Network Hold Audio Source

408 555-7890
Remote Destination #1
BRKUCC-2060

408 555-6789
Remote Destination #2

XXX XXX-XXXX

Call Routing
and Media
Resource
Allocation for
IP Phones

Device Pool
Common Device Configuration
Calling Search Space
Media Resource Group List
User Hold Audio Source
Network Hold Audio Source

Maximum of
10 per user

!
CAUTION

Alternate
Number

Remote Destination N

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Cisco Unified Mobility


Automatic Caller ID Matching

For all inbound calls to Cisco Unified CM the caller ID is automatically


compared against all configured remote destinations
Cisco Unified
CM Cluster
PSTN
Gateway

Inbound caller ID:


9195552345

MATCH

PSTN

Configured Remote
Destinations:
4085551234
4085555678
4085550987
.
.
.
9195552345
9195556789
9195558765

If a match is found, user is identified and call is anchored in the enterprise


Automatic caller ID matching also results in the replacement of the users
remote destination/mobile number with the users enterprise directory number
Matching requires explicit match remote destinations must be unique
BRKUCC-2060

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Cisco Unified Mobility


Enterprise Call Anchoring: Mobility Calls
All calls made or received on behalf of users Remote Destination are
automatically anchored through the enterprise gateway
1

Mid-Call
Features

Mobile Connect
Inbound Calls Answered
at Desk Phone or at
Remote Destination Phone

DTMF

PSTN
Gateway

In-Progress

Mobile Voice Access Call


Outbound Calls Generated
from
ACTIVE
Remote Destination Phone

PSTN

Enterprise Feature
Access
(Two-Stage Dialing)
Outbound Calls Generated
from Remote
Destination Phone

Inbound Calls from


Remote Destination
Incoming Calls from
Configured Remote
Destination Phones
BRKUCC-2060

Desk
Phone
Pickup

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Cisco Unified
CM Cluster

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Cisco Unified Mobility


Mobile Voicemail Avoidance: Single Enterprise Voicemail Box

Unanswered calls to
user's enterprise
number should always
end up in the
enterprise voicemail
box

Mobile provider
voicemail

Cisco Unified
Communications
Manager

PSTN
STOP

Mobile Voice
Network
(Carrier)

Two ways to ensure


that mobile voicemail
is avoided:

PSTN
Gateway

1. Timer Control: Answer Too

Soon/Late timers (per Remote


Destination)
BRKUCC-2060

Mobile Device

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Enterprise
voicemail

Cisco Unified
Mobility User

Cisco Public

Enterprise Line/Device

16

Cisco Unified Mobility


Mobile Voicemail Avoidance: Single Enterprise Voicemail Box (cont.)
1. On answer, prompt played to user requesting key
press.

Unanswered calls to
2. User presses key generating DTMF to Unified CM
user's enterprise
Mobile provider
and voice path is cut-through.
number should
always voicemail
3. If DTMF tone not received, Unified CM disconnects
end up in the outbound call leg and routes inbound call toPSTN
enterprise voicemail
enterprise voicemail
Mobile Voice
Network
box
(Carrier)

Cisco Unified
Communications
Manager
PSTN
Gateway

Enterprise
voicemail

Two ways to ensure


that mobile voicemail
is avoided:
1. Timer Control: Answer Too

Soon/Late timers (per Remote

Mobile Device

Destination)

Cisco Unified
Mobility User

Enterprise Line/Device

2. User Control*: Prompted DTMF confirmation on answer


BRKUCC-2060

Requires Unified CM 9.0 or later

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Cisco Unified Mobility


Design Considerations
The following design-related information should be considered when deploying Cisco Unified
Mobility:

Capacity/Scalability

Maximum of 15,000 Remote Destinations per Unified CM cluster


Increased PSTN gateway utilization (most call flows typically involve multiple PSTN call legs)

High Availability

X X
Caller ID

Redundancy for Remote Destination/Remote Destination Profile via device pools/CM groups.
Cisco Unified Mobility features are all natively redundant within Unified CM
No Mobile Voice Access or Mobile Connect enable/disable without Publisher node
Gateway and PSTN access redundancy as usual

Caller ID

BRKUCC-2060

Inbound: Required for Enterprise Feature Access (2-stage dialing)


Outbound: Original caller ID for Mobile Connect calls may be restricted by provider. Use
Redirected Dialed Number Identification Service (RDNIS)/SIP Diversion Header if provider
supports
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18

Cisco Unified Mobility


Design Considerations (cont.)
The following design-related information should be considered when deploying Cisco Unified
Mobility (cont.):

PSTN resource utilization increases with Cisco Unified Mobility. To reduce PSTN
load, consider the following recommendations:
PSTN

BRKUCC-2060

Limit users to a single Remote Destination

Educate users to disable Mobile Connect when it's not going to be used

Utilize allow/block caller ID access lists and/or time of day filtering to limit calls forwarded to
PSTN

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19

Cisco Mobile Client Solutions


Fixed Mobile Substitution

BRKUCC-2060

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Cisco Mobile Client Solutions


Agenda

Cisco Collaboration Mobility Solutions Overview


Fixed Mobile Convergence with Cisco Unified Mobility
Fixed Mobile Substitution with Cisco Mobile Client Solutions
Overview
Clients, Devices, and Configuration Overview
Cisco Unified Mobility Integration
Handoff
Dial via Office
Design and Deployment Considerations
Jabber IM and Other Mobile Clients
Bring Your Own Device (BYOD)
BlackBerry Mobile Voice System (MVS)

Cisco Collaboration Mobility Solutions Summary


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Cisco Mobile Client Solutions


Overview

Collaboration Call Control

Cisco mobile clients enable


mobile users to:
Leverage the enterprise IP
telephony infrastructure for voice
and video services (VVoIP) via
WLAN or remote secure data
attachment
Leverage back-end
on-premises or
cloud-based
application servers
for additional collaboration
services messaging,
presence, directory lookups.
When enterprise
connectivity is not
available, devices with
cellular voice radios fall
back to the mobile
voice/PSTN
network
BRKUCC-2060

PSTN
Gateway

PSTN
Mobile Voice
Network

Cisco VCS

Cisco Unified CM

WLAN
(802.11)

SIP

Cisco Unity
Connection
hello

DMZ

Public/Private
WLAN
Data (802.11)

LDAP

Mobile
Network

(Data Channel)

XMPP, LDAP,
IMAP/VMREST

XMPP, LDAP,
IMAP/VMREST

Cisco IM
and Presence

On-Premises Enterprise and


Collaboration Applications

Internet
Cisco ASA

Cisco
Jabber
Video

Cisco

Voice (cellular)

WebEx

Data, signaling, and VVoIP


XMPP, SSL, HTTPS

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Cloud-based
Collaboration

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Cisco Mobile Client Solutions


Feature Summary

Cisco mobile clients provide the following high-level features and functionality:

SIP client registration to Unified CM (or VCS in some cases) for voice/video services
Voice/video over Wi-Fi with 802.11 a/b/g/n connectivity or mobile data network
!

Connectivity over the Internet from public/private Wi-Fi hotspots or mobile data network may require remote secure

CAUTION

enterprise connectivity. Cisco cannot guarantee voice quality or troubleshoot connectivity issues when
devices are connected over the Internet

Dial via Office providing automated enterprise dialing for work calls using the mobile voice network for audio
and the IP network (802.11 or mobile data) for SIP signaling.*

Mobile access to enterprise calling features: abbreviated extension dialing, call hold/resume, call transfer,
conference calling, and call park

Manual handoff (WLAN to cellular): Ability to move out of the enterprise while on active call *

Access to enterprise directory for lookups via LDAP

XMPP-based enterprise IM/chat and presence/availability with Cisco Unified Presence (on-premises) or
Cisco WebEx Connect/Messenger (cloud-based).

Enterprise visual voicemail for visual navigation of the voicemail box


Mobile Connect (SNR) and mobile voicemail avoidance when integrated with Unified Mobility*

BRKUCC-2060

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* Dual-mode devices only (cellular voice radio)

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Cisco Mobile Client Solutions


Clients, Devices, and Configuration Overview

BRKUCC-2060

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Cisco Mobile Client Solutions


Devices and Clients Overview

Cisco Jabber for iPhone and Android provides SIPbased voice capabilities Unified CM registration and voice over IP
(WLAN or mobile data) calling and automated enterprise dialing using the
mobile voice network with Dial via Office.

Cisco Jabber IM for Android, BlackBerry, and


iPhone provides XMPP-based IM and presence
capabilities Relies on either Cisco Unified Presence or cloudbased Cisco WebEx Messenger.

Cisco Jabber for iPad provides both SIP-based voice and


video capabilities (Unified CM or Cisco VCS registration) AND
XMPP-based IM/presence within a single device or client.
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Cisco Mobile Client Solutions


Coming
Soon

Please refer to applicable product documentation on


Cisco.com for the latest feature, software, and
hardware version support requirements.

Devices and Clients: Cisco Jabber 9.1 for iPhone

Cisco Jabber for iPhone client registers as a SIP device with Cisco Unified CM
Device and Cisco Unified CM version support:
Client

Cisco Jabber for


iPhone

Device Support

iPhone 3GS, 4, 4S, and 5


iPod Touch (3rd and 4th
generation)

Minimum iOS
Version

iOS 6

Cisco Unified CM
Versions

7.1(5)
8.0(3)
8.5(1)
8.6(2)
8.6?/9.1?*

Cisco Unified CM
Express (CME) 8.6
and 8.8 are also
supported.

Beyond voice over WLAN/mobile data network functionality the Cisco Jabber for
iPhone client provides a number of additional features:

Dial via office enabling enterprise calling over the mobile voice network and PSTN
Enterprise directory access (requires Microsoft Active Directory or Open LDAP)
Enterprise visual voicemail (requires Cisco Unity Connection 7.x, 8.x, and 9.x)
Survivable Remote Site Telephony (SRST) failover support (requires SRST 8.6 or later)
User sign-in/out leveraging Unified CM Extension Mobility feature
* Required versions for DVO. Specific
supported versions to be determined.

BRKUCC-2060

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Cisco Mobile Client Solutions

Please refer to applicable product documentation on


Cisco.com for the latest feature, software, and
hardware version support requirements.

Devices and Clients: Cisco Jabber 9.1 for Android

Cisco Jabber for Android client registers as a SIP device with Cisco Unified CM
Device and Cisco Unified CM version support:
Client

Cisco Jabber for


Android

Device Support **

Android OS Version

Samsung Galaxy Nexus


Samsung Galaxy S3

Android 4.1.1

Samsung Galaxy S2

Android 2.3.6

Cisco Unified
CM Versions

7.1(5)
8.0(3)
8.5(1)
8.6(2)
8.6?/9.1?*

Beyond voice over WLAN/mobile data network functionality the Cisco Jabber for
Android client provides a number of additional features:

Dial via office enabling enterprise calling over the mobile voice network and PSTN
Ring volume lockdown/control enabling administrative control of ring volume for noisy environments
Enterprise directory access (requires Microsoft Active Directory )
Enterprise visual voicemail (requires Cisco Unity Connection 7.x, 8.x, or 9.x)
* Required versions
** Although not officially supported, Cisco Jabber for Android runs on many Android OS 2.3, 4.0 and 4.1
devices with various limitations depending on the device.
BRKUCC-2060

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for DVO. Specific


supported versions
to be determined.
27

Cisco Mobile Client Solutions

Please refer to applicable product documentation


on Cisco.com for the latest feature, software, and
hardware version support requirements.

Devices and Clients: Cisco Jabber 9.2 for iPad

Cisco Jabber for iPad mobile client registers as a SIP device with
Unified CM or TelePresence Video Communications Server (VCS)

Device support and call control versions:


Client

Cisco Jabber
for iPad

Device Support

iPad2, iPad (3rd and 4th


generations)

Minimum
iOS Version

iOS 6

Call Control Versions


for Voice and Video

Voice and video:


Unified CM 8.0(3), 8.5(1), 8.6(2), 9.0
TelePresence VCS 6.0 and later (also requires Cisco
TMS 13.1 or later)

Voice-only:
Unified CM 7.1(5), 8.0(3), 8.5(1), 8.6(2), 9.0

Provides voice and video over WLAN/mobile data network functionality


Video: Precision Video Engine - H.264 video (VGA) / Audio: G.711, G.722.1
Additional features include:
XMPP-based IM/Presence w./ Unified Presence on-premises or WebEx Messenger off-premises
Enterprise directory access (requires Microsoft Active Directory or OpenLDAP)
Enterprise visual voicemail (requires Cisco Unified CM and Cisco Unity Connection 8.5 and later)
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Cisco Mobile Client Solutions


Cisco Unified CM: Cisco Jabber Device Configuration
Cisco Dual Mode for Android
Device configured with
device name that must be
all uppercase and start
with BOT.
For example: BOTJSMITH
(Must be all upper-case, no more than 15
characters total. Can include A-Z, 0-9, dot
(.), dash (-), or underscore (_)).

Cisco Dual Mode for iPhone


Device configured with
device name that must be
all uppercase and start
with TCT.
For example: TCTJSMITH
(Must be all upper-case, no more than 15
characters total. Can include A-Z, 0-9, dot
(.), dash (-), or underscore (_)).

BRKUCC-2060

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Cisco Mobile Client Solutions


Cisco Unified CM: Cisco Jabber Device Configuration (cont.)
Cisco Jabber for Tablet
Device configured with
device name that must be
all uppercase and start
with TAB.
For example: TABJSMITH
(Must be all upper-case, no more than 15
characters total. Can include A-Z, 0-9, dot
(.), dash (-), or underscore (_)).

When registering to Cisco TelePresence VCS call control services, the Cisco
Jabber for iPad client device is configured and provisioned using the jabbertablet
provisioning template and Cisco TelePresence Management Suite (TMS).
BRKUCC-2060

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Cisco Mobile Client Solutions


Cisco Unified CM: Cisco Jabber Device Configuration (cont.)
!
CAUTION

COP file required for all currently supported versions of


Unified CM:
Device COP file must be loaded on each node of the cluster.
Each node must be rebooted before adding or configuring a device.
COP file download:
http://www.cisco.com/cisco/software/release.html?mdfid=283812787&softwareid=284006014 (Android)

http://www.cisco.com/cisco/software/release.html?mdfid=284288351&softwareid=284006014 (iPad)
http://www.cisco.com/cisco/software/release.html?mdfid=283760466&softwareid=284006014 (iPhone)

Configuration of mobility client devices is same as with


regular IP phone (Device Pool, Calling Search Space, etc.).
Device specific configuration varies depending on client type.

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Cisco Mobile Client Solutions


Cisco Jabber: Install and Configuration

Cisco Jabber client applications for iPhone and iPad must be


downloaded from the Apple App Store

(either directly via iPhone/iPad or using


iTunes on a PC and then synchronizing to USB attached iPhone/iPad)

Cisco Jabber client applications for Android must be downloaded from


the Google Play [formerly Android Market]

(either directly via Android device or


using a PC and then synchronizing to USB attached Android device)

After install and launch of Cisco Jabber application a set-up wizard


walks user through configuration/provisioning of various features.

BRKUCC-2060

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Cisco Mobile Client Solutions


Cisco Jabber: User Configuration - Android

BRKUCC-2060

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Cisco Mobile Client Solutions


Cisco Jabber: User Configuration - iPhone

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Cisco Mobile Client Solutions


Cisco Jabber: User Configuration - iPad

Cisco Jabber for iPad is configured by


user selecting appropriate service (IM
and presence or video/voice services)
and then providing required server
hostname/IP, username, and password.

ucm-01.company.com
ucm-01.company.com

BRKUCC-2060

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Cisco Mobile Client Solutions

NEW

Cisco Jabber for iPad 9.2: User Configuration Simplified

Simple Configuration - Simplified first-time sign-in experience.


User just enters their email address! Application discovers services,
connects, and prompts user for authentication as appropriate.

Requires DNS
SRV records in
the corporate
DNS server(s) to
direct the
application to
appropriate backend systems.

jsmith @ cisco.com

If no services are discovered, Cisco


Jabber for iPad reverts to wizard method
of configuration.
BRKUCC-2060

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Cisco Mobile Client Solutions

NEW

Cisco Jabber for iPad 9.2: Simple Configuration Deployment Considerations


DNS SRV priority
Example DNS SRV records for various deployment types:
(1 ) and weight (2 )
st

Unified CM-only

_cisco-phone-tftp._tcp.example.com SRV 0

0 69 cucm.example.com

_cisco-phone-http._tcp.example.com SRV 0

0 80 cucm.example.com

nd

indication

DNS SRV port


number indication

_sip._tcp.internal.example.com SRV 0 0 5060 vcsc.example.com

VCS-only

_sip._tcp.external.example.com SRV 0 0 5060 vcse.example.com

IM/Presence-only
(OR IM/Presence +
Unified CM)

WebEx-only
(OR WebEx + Unified CM
or VCS)

_cuplogin._tcp.example.com SRV 0 0 8443 cup.example.com

_xmpp-client._tcp.example.com SRV 0 8443 loginp.webexconnect.com

IM/presence
DNS SRV
only

_xmpp-client._tcp.example.com SRV 0 5222 c2s.example.com.webexconnect.com

DNS SRV considerations:


If multiple servers are provided for a single service, then multiple DNS SRV records are required with appropriate
priority and weight to control client distribution.
Port numbers are not used by Cisco Jabber, but they should still be configured with default values.

When deploying IM/presence AND call control services, only IM/presence DNS SRV records are required.
BRKUCC-2060

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Cisco Mobile Client Solutions

NEW

Cisco Jabber for iPad 9.2: Simple Configuration Deployment Considerations (cont.)
Distributed call processing deployments (multiple Unified CM clusters):
Centralized TFTP server required
Example DNS SRV record:
_cisco-phone-tftp._tcp.example.com 0 0 69 cftp.example.com

Note: HTTP DNS SRV record should not be configured

Device names must be unique across all clusters

BRKUCC-2060

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Cisco Mobile Client Solutions


Cisco Unified Mobility Integration

BRKUCC-2060

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Mobility Identity What's so special?

Cisco Mobile Client Solutions

Dual-ring avoidance: Mobile


Connect engaged *ONLY* when
the mobile client device is not
registered to Unified CM (or when
DVO is enabled)

Configuration and Call Routing Concept


Cisco Dual Mode for iPhone/Android
Cisco Jabber for Tablet

Client Device Type

IP Phone

Enables dual-mode handoff and


Dial via Office

Shared Line
Line Level Settings
DN: 408 555-1234
Partition
Calling Search Space

Client Mobile Device


Level Configuration

Device Level
Configuration

Device Pool
Calling Search Space
Rerouting CSS
User Hold Audio Source
Network Hold Audio Source

Call Routing and


Media Resource
Allocation for
Client-Based
Mobile Devices

No Remote Destination Profile

408 555-7890
Mobility Identity
BRKUCC-2060

408 555-6789
Remote Destination #2

XXX XXX-XXXX
Remote Destination N

2013 Cisco and/or its affiliates. All rights reserved.

Call Routing
and Media
Resource
Allocation for
IP Phones

Device Pool
Common Device Configuration
Calling Search Space
Media Resource Group List
User Hold Audio Source
Network Hold Audio Source

Maximum of 1 Mobility
Identity and 9 Remote
Destinations per user
Cisco Public

40

Cisco Mobility Client Solutions


Call 51234

Cisco Unified Mobility Integration: Dual-Ring Avoidance

Incoming calls are NOT


1st: VoIP

2nd: Mobile
Connect

routed to Mobility Identity


via Mobile Connect when
client device is
connected to the
enterprise and registered
to Cisco Unified CM
Incoming calls are routed
to Mobility Identity via
Mobile Connect when
client device is not
connected/registered to
enterprise (assuming Mobile
Connect is enabled and call
filtering/time of day routing permits)

BRKUCC-2060

Call 1 408 555-1234


Cisco Unified
Communications Manager
PSTN
Gateway

PSTN
WLAN
(802.11)

Mobile Voice
Network
(Carrier)

Cisco Unified
Mobility User
Enterprise Number

(408) 555-1234
Mobility Identity
(NO Enterprise
Attachment)

Same
Device

Mobile Client Voice Network


Connectivity Only

Enterprise Line
(Enterprise
Attachment)
Mobile Client Enterprise
Connectivity

NOTE: Incoming calls directly to the mobile phone number will ring the mobile voice/
cellular
interface even when the dual-mode phone
is associated to the enterprise WLAN. 41
Cisco Public
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Mobile Client Solutions


Cisco Unified Mobility: Mobility Identity
Mobility Identities have the
same configuration and
behavioral characteristics as
Remote Destinations

High availability and capacity


considerations are the same for
Mobility Identities.

Automatic Caller ID Matching and


Enterprise Call Anchoring (mid-call
features, desk phone pickup)
behave the same with Mobility
Identities

Maximum total of 15,000 Remote


Destinations AND Mobility
Identities

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

42

Cisco Mobile Client Solutions


Handoff

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

43

Cisco Mobile Client Solutions


Handoff Terminology: Hand-Out v. Hand-In

Moving calls from enterprise WLAN to cellular voice network and vice-versa
is generally referred to as Handoff
PSTN
Gateway

Hand-out: Moving calls from


enterprise WLAN to cellular
network

PSTN

Mobile
Voice
Network

AP

Enterprise WLAN

Cellular/Mobile Voice

PSTN
Gateway

Hand-in: Moving calls from


cellular network to enterprise
WLAN

PSTN

Mobile
Voice
Network

AP

Cellular/Mobile Voice
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Enterprise WLAN
44

Cisco Mobile Client Solutions


Cisco Jabber: Handoff Considerations

Cisco Jabber for iPhone supports two hand-out methods:


1. Mobility Softkey method: Handoff indication signaled to Unified CM over WLAN.
System generates call TO mobile device's mobile voice number (Mobility Identity).
(Same operation as "Send Call to Mobile Phone"/Remote Destination pickup)

2. Handoff DN method: Handoff indication signaled to Unified CM over WLAN. Device


generates call FROM mobile voice number to Unified CM handoff number.

Method used depends on Transfer to Mobile Network setting on Cisco Dual-Mode for iPhone
device configuration page

Cisco Jabber for Android supports only the Mobility Softkey method (System
generates call TO mobile device's mobile voice network interface/Mobility Identity.)

Hand-in (cellular to WLAN) is not supported with Cisco Jabber


BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

45

Cisco Mobile Client Solutions


Supported with Cisco Jabber
for iPhone and Android

Hand-Out: Mobility Softkey Method


Unified CM generates a call
to the mobility users
configured Mobility Identity
number via the enterprise
PSTN gateway

Cisco Unified
CM Cluster

PSTN
Gateway

PSTN

Mobile
5
Voice
Network
On answer, Unified CM
redirects original RTP
stream that was
traversing the WLAN to
the enterprise PSTN
gateway resulting in
enterprise call anchoring.

Initial voice
media path
Handoff
background call leg
Final voice
media path
BRKUCC-2060

AP

Mobile
Voice

4
User is now able to move
out of the enterprise and
away from enterprise
WLAN coverage.

WLAN
Same
Phone

An existing call between


the iPhone or Android
mobile client device on
the enterprise WLAN and
a phone on the PSTN.
User pushes Use Mobile
Network softkey from incall menu and mobile
client signals to Unified
CM its intention to handout.

Mobility Softkey: Handoff indication signaled to Unified CM over WLAN


which in turn generates call to mobile device's mobile voice network
interface (Mobility Identity). Once answered call media is redirected from
WLAN to enterprise PSTN gateway.
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

46

Cisco Mobile Client Solutions


Supported with Cisco Jabber
for iPhone only

Hand-Out: Handoff DN Method


Because Unified CM
relies on inbound
caller ID to identify
the call being handed
off, ensure native
iPhone caller ID is

iPhone mobile client


automatically makes call
via mobile voice network
interface to Handoff
Number configured within
Unified CM.

Unified CM verifies caller ID of


inbound call to handoff number to
ensure it matches configured
Mobility Identity. If so, Unified CM
redirects original media stream that
was traversing the WLAN to the
enterprise PSTN gateway and call is
anchored in the enterprise.

Initial voice
media path
Handoff
background call leg
Final voice
media path
BRKUCC-2060

Cisco Unified
CM Cluster

Handoff Number: 1234


Handoff Number DID: +1 408 555 1234

PSTN
Gateway

(Tap: Settings > Phone > Show


My Caller ID)

PSTN

Mobile
5
Voice
Network

AP

Mobile
Voice
User is now able to
move out of the
enterprise and away
from enterprise WLAN
coverage.

For
Your
Reference

4
WLAN
Same
Phone

An existing call between


the iPhone mobile client
device on the enterprise
WLAN and a phone on
the PSTN.
User pushes Use Mobile
Network softkey from incall menu and iPhone
mobile client indicates to
Unified CM its intention to
hand-out.

Handoff DN: Hand-off indication signaled to Unified CM over WLAN


which in turn generates call from mobile device's mobile voice network
interface to handoff number. Once answered call media is redirected
from WLAN to enterprise PSTN gateway.
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

47

Cisco Mobile Client Solutions


Dial via Office

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

48

Cisco Mobile Client Solutions


Dial via Office
The Dial via Office (DVO) feature enables Cisco mobile client devices to
automatically dial an outgoing call through the enterprise

All voice media traverses the mobile voice network and PSTN

Why enable and use Dial via Office?

All voice signaling (SIP) traverses the IP connection (802.11 WLAN or mobile data)
between the client and Unified CM.
IP path DOES NOT provide ample bandwidth/throughput to ensure good voice quality
DVO moves media to the mobile voice network/PSTN which ensures high quality voice

IP path DOES NOT provide reliable connection to prevent call disconnects


Audio is maintained even in cases of IP connection failure

Benefits:

BRKUCC-2060

Cost savings for international and possibly long distance calls


Mobile phone number masking: System sends users enterprise number as caller ID
Enterprise call anchoring (desk phone pickup, DTMF-based mid-call features)
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

49

Cisco Mobile Client Solutions


Dial via Office Architecture

All call signaling


traverses the 802.11
WLAN or mobile
data IP connection
between the client
and Unified CM.

Call Media
(Voice)

PSTN
Mobile Voice
Network

BRKUCC-2060

Cisco Unified CM

Enterprise
WLAN

All call media


traverses the mobile
voice network,
PSTN, and
enterprise gateway.

PSTN
Gateway

(802.11)

Call
Signaling
(SIP)

Cisco ASA

Public/Private
WLAN
(802.11)

Mobile Data
Network
(Data Channel)

2013 Cisco and/or its affiliates. All rights reserved.

Call signaling
Voice media

Internet

Cisco Public

50

Cisco Mobile Client Solutions

After the user answers at the


mobile device, Unified CM
extends a call to the number
the user dialed. The user
begins to hear ring-back.

Dial via Office Reverse

Cisco Jabber 9.1


supports Dial via Office
Reverse (DVO-R)
DVO-R calls are set up
by the Unified CM
system calling the user's
mobile number
(configured as a Mobility
Identity)

Coming
Soon

+1 (408) 555-7890
Once the call is
answered at the
target number,
Unified CM anchors
the call in the
enterprise gateway

3
4

Mobile Voice
Network

PSTN
Gateway

PSTN

Unified CM extends a
call to the mobile
number (Mobility
Identity) of the Cisco
Jabber client device.
Cisco Unified CM

2
Call Media
(Voice)

Enterprise
1 WLAN
(802.11)

Cisco ASA

Public/Private
WLAN
Data (802.11)

Mobile
Network

User selects contact or dials


(Data Channel)
number +1 408 555 7890.
Cisco Jabber client signals to
Unified CM over the IP path
(WLAN or mobile data)
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Internet

Cisco Public

Call signaling

Call Signaling
(SIP)

Voice media

51

Cisco Mobile Client Solutions


Dial via Office Reverse Using Alternate Callback Number

Cisco Jabber 9.1


supports Dial via Office
Reverse (DVO-R)
DVO-R calls are set up
by the Unified CM
system calling the user's
mobile number
(configured as a Mobility
Identity)
DVO-R calls may also
be setup using a userspecified alternative
callback number
NOTE: DVO-R calls using
an alternate callback
number are not anchored
BRKUCC-2060

After the user answers at the


mobile device, Unified CM
extends a call to the number
the user dialed. The user
begins to hear ring-back.

Coming
Soon

+1 (408) 555-7890
Once the call is
answered at the
target number,
Unified CM anchors
the call in the
enterprise gateway

3
4

Mobile Voice
Network

PSTN
Gateway

PSTN

Unified CM extends a
call to the alternate
callback number
configured on the Cisco
Jabber client device.
Cisco Unified CM

2
Call Media
(Voice)

Enterprise
1 WLAN
(802.11)

Cisco ASA

Public/Private
WLAN
Data (802.11)

Mobile
Network

User selects contact or dials


(Data Channel)
number +1 408 555 7890.
Cisco Jabber client signals to
Unified CM over the IP path
(WLAN or mobile data)

2013 Cisco and/or its affiliates. All rights reserved.

Internet

Cisco Public

Call signaling

Call Signaling
(SIP)

Voice media

52

Coming
Soon

Cisco Mobile Client Solutions


Enabling Dial via Office: Cisco Unified CM Device Configuration
iPhone

Android

When enabling Dial via Office, the


"Enable Cisco Unified Mobile Communicator"
box must be checked on the device
configuration
page.
BRKUCC-2060
2013 Cisco
and/or its affiliates. All rights reserved.

Cisco Public

53

Coming
Soon

Cisco Mobile Client Solutions


Cisco Jabber for Android and iPhone: Dial via Office Client Calling Options
!
CAUTION

The Cisco Jabber DVO


client calling option not
only determines the
enterprise call origination
method, but also the
enterprise call termination
method.
Mobility Identity or
user specified
alternate callback
number
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

54

Coming
Soon

Cisco Mobile Client Solutions


Cisco Jabber for Android and iPhone: DVO Client Calling Options - Outbound
Cisco Jabber DVO Calling Options
Automatically Select
Cisco Jabber
Call Direction

Outbound

Inbound

Voice over IP

Voice over IP

Always Use DVO

Always Use Internet

Outbound

Inbound

Outbound

Inbound

Dial Via Office

Mobile Connect

Voice over IP

Voice over IP

Device
IP Connection

802.11 WLAN
(Corporate/
enterprise)

802.11 WLAN
(Non-corporate)

Mobile Data

No IP

BRKUCC-2060

Dial via Office

Mobile Connect

Outbound: Native Cellular


Inbound: Mobile Connect

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

55

Coming
Soon

Cisco Mobile Client Solutions


Cisco Jabber for Android and iPhone: DVO Client Calling Options - Inbound
Cisco Jabber DVO Calling Options
Automatically Select
Cisco Jabber
Call Direction

Outbound

Inbound

Voice over IP

Voice over IP

Always Use DVO

Always Use Internet

Outbound

Inbound

Outbound

Inbound

Dial Via Office

Mobile Connect

Voice over IP

Voice over IP

Device
IP Connection

802.11 WLAN
(Corporate/
enterprise)

802.11 WLAN
(Non-corporate)

Mobile Data

No IP

Dial via Office

Mobile Connect

Outbound: Native Cellular


Inbound: Mobile Connect

NOTE: Dual-ring avoidance (VoIP, then Mobile Connect) does not apply when
DVO calling
is enabled as all inbound calls
areCisco
routed
MobileAllConnect
BRKUCC-2060
2013
and/orby
its affiliates.
rights reserved.

Cisco Public

56

Coming
Soon

Cisco Mobile Client Solutions


Dial via Office Client Calling Options: Usage Models for End-Users

Which Cisco Jabber calling option? Depends on the end-user profile


Always Use DVO
Typical Profile: User is highly mobile, almost never has WLAN coverage
Mobile data does not provide acceptable voice quality and reliability

Always Use Internet


Typical Profile: User is mobile within the office (home or enterprise) but
enterprise calling not typically needed outside the enterprise.
Cost is an important consideration (e.g. employee-owned device/BYOD)

Automatically Select (default)


Typical Profile: User is mobile both within and outside the office.
Provides potential least cost routing by taking advantage of VoIP when
Wi-Fi is available and falls back to mobile voice and data network
(DVO/Mobile Connect) when Wi-Fi is not available
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

57

Cisco Mobile Client Solutions


On answer the
called party may end
up in the mobile
voicemail box of the
calling user leading
to poor experience

Dial via Office Reverse: Voicemail Avoidance

Voicemail
avoidance is
important for
optimum DVO-R
experience.

POOR
EXPERIENCE

Cisco Unified CM

PSTN

Mobile
voicemail

User Control
(DTMF-based)
method is
recommended with
Unified CM 9.0 and
later.

NOTE: DVO-R calls using


an alternate callback
number DO NOT engage
voicemail avoidance

PSTN
Gateway

Mobile Voice
Network
(Carrier)

WLAN
(802.11)

Mobile Data
Network

(Data Channel)

With User Control voicemail avoidance, if no DTMF digit


is received by Unified CM, call will be disconnected
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Call Signaling
Voice media

58

Cisco Mobility Client Solutions


Dial via Office: Mobile Toll Bypass Optimization

The Mobile Toll Bypass Optimization* feature provides least cost routing
functionality to mobile client Dial via Office (DVO) operations

Two components of the feature:


1. Multiple Enterprise Feature Access Numbers

Configuration of multiple system DIDs for Enterprise Feature Access (DVO


and Unified Mobility 2-stage dialing access numbers)
Enables configuration of per geographic location local or toll-free number
2. Mobility Profile
Per user or per user group profile configuration containing: DVO direction
(F or R), DVO-F Service Access Number and Enterprise Feature Access
Number pair, DVO-R Caller ID.
Applied to user's Mobility Identity
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

* Requires Unified CM 8.5 or later


59

Cisco Mobility Client Solutions


Dial via Office: Mobile Toll Bypass Optimization (cont.)
Multiple Enterprise
Feature Access
Numbers

Association of
Mobility Profile to
Mobility Identity

SJ Users profile

Per User/
Group
Mobility
Profiles

RTP Users profile

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

60

Cisco Jabber does not support


the Mobility Profile calling
option setting. DVO-R is the
only calling option available.

Cisco Mobility Client Solutions


Dial via Office: Mobile Toll Bypass Optimization

Dial via Office operation is controlled by the Mobility Profile assigned to the
Mobility Identity
Once call received
Determines DVO
direction.

(DVO-F) or answered
(DVO-R) Unified CM
sets up call to
dialed/target number
DVO-F: Client
automatically dials
DID number
received from
Unified CM

5
Mobile
Voice
Network

3B

PSTN

6
Call anchored in
enterprise
gateway

4
DVO-R: Unified
CM sets up call to
Mobility Identity
with appropriate
caller ID

Client signals call setup


request to dialed/target
number over secure
mobile data connection.

Mobile
Data
Network

Cisco Unified
CM 8.6 (or later)
ASA

Internet

3A
DVO-F: Unified CM
sends appropriate
DVO-F DID
(EFA/SA number)
to client.

Unified CM checks
user's mobility profile to
determine DVO method,
DID number to send for
DVO-F or number to
use for caller ID for
DVO-R
Mobile Voice Connection
Mobile Data Connection
Call Signaling
DVO-F call leg setup
DVO-R call-back leg setup
Target call leg setup

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

61

Coming
Soon

Cisco Mobile Client Solutions


Dial via Office: Mobility Profile Configuration

Configuration of a
Mobility Profile is not
required.
When configured, the
Mobility Profile has
limited client impact
This setting has no impact as
DVO-R is the only DVO
method supported.

This is the only setting which


takes affect. When configured,
this determines the caller ID on the
callback call leg
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

62

Coming
Soon

Cisco Mobile Client Solutions


Dial via Office: Default Enterprise Feature Access Number

If no Mobility Profile has been


configured for a dual-mode
device
the default Enterprise Feature
Access Number configured on
the system will be used as caller
ID on the DVO callback call leg

Failure to configure a default


Enterprise Feature Access
Number will result in DVO-R
call failures
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

63

Cisco Mobile Client Solutions


Dial via Office v. Extend and Connect
Do not confuse Dial via Office with Extend
and Connect.

Both provide automated enterprise dialing

PSTN
Mobile Voice
Network

Cisco Unified CM

with SIP signaling over the IP network but


Dial via Office is a feature specific to Cisco Jabber

Enterprise
WLAN
(802.11)

for smartphones

Public/Private
WLAN
(802.11)

Triggered by dual-mode device (cellular voice radio)


Media always terminates on the mobile voice network*
Cellular interface receives (DVO-R) or originates

PSTN
Gateway

Mobile Data
Network
(Data Channel)

Cisco ASA

Internet

(DVO-F**) first call leg

Extend and Connect is a feature specific to Cisco


Jabber for desktops

Triggered by Jabber desktop client


Media may or may not terminate on the mobile voice

DVO call signaling


DVO voice media
Extend & Connect call signaling
Extend & Connect voice media

network (call flow dependent)

* Except in the case of DVO-R using

Active remote destination always receives first call leg


BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

alternate callback number


Cisco Public

**

DVO-F is not currently supported

64

Cisco Mobile Client Solutions


Design and Deployment Considerations

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

65

Cisco Mobile Client Solutions


Dial Plan: Outbound Call Routing Voice/Video over IP and Dial via Office

PSTN

Calls originated from Cisco


Jabber/Mobility Identity
(VoIP, VVoIP, DVO)

Cisco Unified CM mobile device types contains two CSS settings which
control call routing from a mobile client device perspective: Calls originated from associated
Calling Search Space

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Remote Destinations (enterprise 2stage dialing) are also routed in


this manner.
66

Cisco Mobile Client Solutions


Dial Plan: Inbound Call Routing Mobile Connect and Dial via Office Reverse

PSTN

Calls routed to Cisco


Jabber/Mobility Identity
(Mobile Connect, DVO-R)

Cisco Unified CM mobile device types contains two CSS settings which
control call routing from a mobile client device perspective: Calls routed to associated Remote
Calling Search Space
Rerouting Calling Search
BRKUCC-2060
2013 Cisco and/orSpace
its affiliates. All rights reserved.

Destinations (Mobile Connect) are


also routed in this manner.
Cisco Public

67

Cisco Mobile Client Solutions


Dial Plan: Dual-Mode Jabber for Android and iPhone

End-User dialing behavior Dialing on the mobile voice


network/PSTN is different than dialing within the enterprise
network.
1. User Effort: Users check client registration/service icon.

If client is registered, user dials using enterprise dial plan (abbreviated dialing, PSTN steering
digits, etc.)

If client is not registered, user dials using PSTN dialing method (+ and/or E.164)

Cisco Jabber

1000

NOTE: Cisco Jabber for Android and iPhone are able to leverage
application dial rules within Unified CM to improve user dialing
experience BUT this DOES NOT help with global deployments!

Recommended

2. Administrator Effort: Unified CM dial plan configured to


accommodate PSTN/mobile voice network dialing.

BRKUCC-2060

User always dials all calls using + and/or full E.164 number (manually or from contacts)
Unified CM dial plan routes to local extensions as appropriate and/or prefixes appropriate
PSTN steering digits.
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

68

Cisco Mobile Client Solutions


Design Considerations: Voice and Video over WLAN

Basic VoWLAN network design requirements:

Cell radius or power-level boundary of


approximately -67 dBm (or less) is recommended
in order to minimizes packet loss.

Same channel cell separation of 19 dBm is


recommended to minimize co-channel interference

Channel cell overlap (on non-adjacent channels)


should be minimum of 20% to ensure seamless
roaming between APs.

Bluetooth headsets are not recommended with


mobile client handsets due to potential
interference on the 2.4 GHz band. Consider
using 5 GHz band for wireless attachment.
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

For more information on VoWLAN Design,


see the Voice over Wireless LAN 4.1
Design Guide at:
http://www.cisco.com/en/US/docs/solutions/Enterprise/Mo
bility/vowlan/41dg/vowlan41dg-book.html
Cisco Public
69

Cisco Mobile Client Solutions


Design Considerations: Wireless Site Survey

A wireless site-survey should be conducted prior to deploying


voice over WLAN mobile clients:

Verify radio frequency (RF) design


Verify non-overlapping channel configurations
Ensure appropriate AP coverage including considerations for:

Machinery, elevators, stairwells, and wall densities


Areas between buildings
Cell coverage patterns and antenna direction and attenuation

Ensure required data and traffic rates are provided


Identify and mitigate the impact of potential interference sources
including microwaves, cordless phones, rogue APs, and Bluetooth
devices

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

70

Cisco Mobile Client Solutions


Design Considerations: Public and Private WLAN Hotspots

Enterprise-class WLAN connectivity is recommended to ensure


acceptable voice and video quality and reliability for WLAN calls.

WLAN is everywhere, butnot all WLANs are equal


Public and private WLAN hotspots (home, hotel, airport, coffee shop, etc.)
Calls are traversing the Internet!!

x
x
x
x
x

Not enterprise-class WLAN


Not optimized for voice and video including no end-to-end QoS
Best-effort traffic based on network capacity
Usually unmanaged

Poor throughput, jitter, delay, and packet-loss can occur before


traffic even leaves WLAN hotspot
Cisco cannot guarantee acceptable voice and video quality or troubleshoot
connectivity issues for calls
traversing public or private WLANs.
Cisco Public
BRKUCC-2060
2013 Cisco and/or its affiliates. All rights reserved.

71

RTP

Cisco Mobility Client Solutions

QoS

H.264

Bulk Data

Design Considerations: Quality of Service (QoS)

SIP

Cisco Jabber for Android and iPhone mobile clients appropriately mark layer 3 QoS
for both call media and signaling:

Voice signaling (SIP) DSCP 24 / PHB CS3


Voice media (RTP) DSCP 46 / PHB EF

Cisco Jabber for iPad only marks call signaling at layer 3 - it does not mark voice and
video media Best effort (DSCP 00 / PHB BE) - Remarking based on ports/protocols required

Cisco Jabber clients do not mark layer 2 WLAN User Priority QoS marking

Wireless layer 2 UP marking is unreliable as 3rd party devices/firmware manufacturers do not


honor these markings

Consider use of SIP Media Snooping on the WLAN infrastructure to detect SIP call setup and
termination and to provide improved throughput including wireless call admission control

Ensure that layer 3 DSCP mapping (wireless to wired QoS) on the first hop switch port is
configured such that priority queuing is provided for voice and dedicated
bandwidth is provided for video and call signaling traffic on the wired network

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

72

Cisco Mobile Client Solutions


Design Considerations: Emergency Calling

Calls for emergency services should be routed via the mobile provider
network whenever possible.

Mobile provider networks typically provide more accurate location information


than enterprise or public WLAN networks.
Cisco mobile client solutions provide mechanism for escaping or forcing of
emergency calls directly over PSTN or mobile voice network.

Mobile Clients Device Configuration


Avoids enterprise call routing (VoIP and DVO)
Applies to Cisco Jabber for iPhone/Android

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

73

Cisco Mobile Client Solutions


Design Considerations: Capacity and High Availability
The following design-related information should be considered when deploying Cisco mobile
client solutions:

Capacity/Scalability

Maximum of 15,000 Remote Destinations/Mobility Identities per Unified CM cluster.

Maximum of 8 simultaneous VVoWLAN bidirectional streams per 802.11 g/n (2.4 GHz) with
Bluetooth disabled or 802.11 a/n (5 GHz) channel cell assuming a video resolution of
720p (high-definition) and a video bit rate of up to 1 Mbps.

Maximum of 40,000 registration/devices per Unified CM cluster.*

Maximum of 27 simultaneous VoWLAN calls per 802.11 a/g/n channel cell (with 24 Mbps
data rate and higher and no Bluetooth).

High Availability

X X
BRKUCC-2060

Redundancy for client device registration via device pools/CM groups (or DNS with VCS).

Gateway and PSTN access redundancy is as usual, however branches in SRST mode will
provide limited mobile client support:
Cisco Jabber for iPhone client supports SRST fallback
* With Unified CM
All other devices will fall-back to cellular/mobile voice network when client de-registers from Unified CM. 8.6 and later

Mobile client VoIP/VVoIP features and operations (VoIP, VVoIP, handoff, mid-call features,
and move to desk phone) all natively redundant.

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

74
74

Cisco Mobile Client Solutions


Cisco Jabber IM and Other Mobile Clients

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

75

Cisco Mobile Client Solutions


Cisco Jabber: XMPP-Based IM and Presence On-Premises v. Cloud-Based

Cisco Jabber IM for Android, BlackBerry, and iPhone smartphones as well as


Cisco Jabber for iPad enable XMPP-based IM and Presence services.
Cisco IM
and Presence
WLAN
(802.11)

Cisco Jabber is able to connect to


on-premises Cisco IM and
Presence server for IM and
presence services

Public/Private
WLAN
Data (802.11) XMPP

hello

DMZ

Mobile
Network

(Data Channel)

Alternatively Cisco Jabber is able


to connect to cloud-based Cisco
WebEx Messenger for IM and
presence services
BRKUCC-2060

XMPP

2013 Cisco and/or its affiliates. All rights reserved.

On-Premises
IM & Presence

Internet
Cisco ASA

Cloud-Based
IM & Presence

XMPP

XMPP
Cisco

WebEx
Messenger

Cisco Public

76

Cisco Mobile Client Solutions

Please refer to applicable product documentation


on Cisco.com for the latest feature, software, and
hardware version support requirements.

XMPP

Cisco Jabber IM: Device and Firmware Support

Cisco Jabber IM supports the following platforms and software versions:


Client

Device Support

Cisco Jabber IM
for Android

All phones and


tablets running the
support Android OS

Client

Android OS
Version

2.6
4.0
4.1

Device Support

Bold 9000, 9650, 9700, 9780, &


Cisco Jabber IM for
BlackBerry

BRKUCC-2060

9900
Curve 8330, 8520, 8530, & 8900
Torch 9800, 9810, 9850
Tour 9630

2013 Cisco and/or its affiliates. All rights reserved.

IM and Presence Service Versions

Cisco Unified Presence/Cisco IM &

Presence 8.0(2) and higher


Cisco WebEx Messenger 7.5 and higher

BlackBerry
OS Version

OS 4.6
OS 4.7
OS 5.0
OS 6.0
OS 7.0
Cisco Public

IM and Presence Service


Versions

Cisco Unified Presence/Cisco

IM and Presence 8.0 and 8.5


Cisco WebEx Messenger
6.5, 6.7, and 7.0
77

Cisco Mobile Client Solutions

Please refer to applicable product documentation


on Cisco.com for the latest feature, software, and
hardware version support requirements.

XMPP

Cisco Jabber IM: Device and Firmware Support (cont.)

Cisco Jabber/Jabber IM supports the following platforms and software


versions (cont.):
Client

Device Support

iPhone 3GS, 4, 4S, and 5


iPod touch 4th and 5th

Cisco Jabber IM
for iPhone

Device Support

Cisco Jabber for


iPad

iPad2, iPad (3rd and


4th generations)

2013 Cisco and/or its affiliates. All rights reserved.

IM and Presence Service Versions

Cisco Unified Presence/Cisco IM &


iOS 6

generation

Client

BRKUCC-2060

Minimum iOS
Version

Presence 8.0 and higher


Cisco WebEx Messenger 7.5 and
higher

Minimum iOS
Version

IM and Presence Service Versions

Cisco Unified Presence/Cisco IM &

iOS 6

Presence 8.0 and higher


Cisco WebEx Messenger 7.5 and
higher

Cisco Public

78

Cisco Mobile Client Solutions


Cisco Jabber for Android and iPhone: Call and Chat Cross-Launching

Cisco Jabber clients also provides cross-launch capabilities for


voice and IM applications.
Cisco Jabber Contact List

Cisco Jabber IM Contact Profile

John Smith (jsmith - EN

User selects Use Cisco


Jabber or Jabber button
from Contact Profile to
cross-launch Cisco
Jabber (if installed).

+1 555 123 4567

User selects Chat button


from Contact List to crosslaunch Cisco Jabber IM
(if installed).

+1 555 098 7654

Use SMS/
provider
messaging
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Use native
device dialer
(mobile voice/
cellular calling)

79

Cisco Mobile Client Solutions


Cisco WebEx Mobile
Cisco WebEx Meetings can be accessed using the Cisco WebEx Mobile clients

Cisco WebEx Mobile clients are available for Android, BlackBerry, and Apple iOS
devices (available at appropriate application store).
The Cisco WebEx Mobile client enables mobile device users to:
Schedule, host, and attend meetings
View shared content and meeting participant list
Pass the ball to someone who wishes to share content
Send and receive video*

Apple iOS

Android

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

* Supported only with iOS mobile devices

80

Cisco Mobile Client Solutions


Cisco Jabber: Cisco AnyConnect Secure Mobile and Remote Connectivity
While VPN connection from mobile device/client to enterprise via WLAN or
mobile data network is possible, voice and video quality and application
response time are dependent on connection quality and cannot be
guaranteed.
Cisco Jabber for Android, iPad and iPhone support device-level SSL-based
Cisco AnyConnect Secure Mobile client for on-demand secure access back
Cisco Jabber for Android and iPhone
to the enterprise network.
Cisco Jabber w./ Cisco AnyConnect
Secure Mobile

Mobile Voice
Network

clients must be explicitly enabled (via


client settings) for connectivity over
mobile data network in order to send
VoIP over the 3G/4G/mobile data
network.

PSTN

DMZ
Mobile Data
Network

SSL

WLAN

Internet

Cisco ASA

When DVO is enabled for the client


device connectivity over mobile data
network is automatically enabled and
this setting is hidden

Because voice/video quality over Internet connections including 3G/4G mobile data networks varies
depending on the quality of the network connection, Cisco does not provide support to troubleshoot
voice/video quality or connectivity
issues for remote client attachment.
Cisco Public
BRKUCC-2060
2013 Cisco and/or its affiliates. All rights reserved.

81

Cisco Mobile Client Solutions


Bring Your Own Device

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

82

Cisco Mobile Client Solutions


Bring Your Own Device (BYOD)/Any Device Overview

Security and management are important aspects of mobile device deployment within
the enterprise. Network-based security and management services should be
implemented when deploying Cisco mobile client solutions.

This is critical for


mobile clients
running on both
corporate assets
and on employee or
guest-owned
devices.

Cisco Jabber and


collaboration
services may be
deployed on top of
the Cisco BYOD
infrastructure
BRKUCC-2060

Personal/
Employee-Owned
Mobile Device
Cisco Jabber

PSTN
Access
Gateway
Mobile Voice
Network
(Carrier)

Cisco AnyConnect

PSTN
Cisco Unified
Communications
Manager
Cisco Unified
802.11
WLAN

Cisco
WLAN
Controller

Mobile Data
Network
Internet
Channel)
Bring Your Own Device(Data
Benefits
Company
Cisco Adaptive
Cisco Identity
Cisco Prime
Leverage non-corporate resources for "free"
Security Appliance
Services
Network Control
Not just mobile devices, mobile voice and data
(ASA)
Engine (ISE)
System (NCS)
services
Employees/Guests
Cisco Bring Your Own Device (BYOD)
Convenience
Smart Solution Infrastructure
Satisfaction

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Certificate
Authority
(CA)

Mobile Device
Manager
(MDM)

LDAP
Directory
83

Cisco Mobile Client Solutions


Bring Your Own Device (BYOD) Access Use Cases: Basic Access
The Cisco BYOD infrastructure provides a range of access use cases to address various
device ownership and access requirements.

The following three high-level access use case models should be considered:
Basic Access
Basic Internet-only
access for guest/
personal devices: -

PSTN
Gateway
Mobile Voice
Network
(Carrier)

Enable personal device network


connectivity without access to
corporate resources.

PSTN
Cisco Unified
Communications
Manager
Cisco Unified
802.11
WLAN

Personal/
Employee-Owned
Mobile Device

Mobile Data
Network
(Data Channel)

Cisco
WLAN
Controller

Internet

Mobile Device
Manager
(MDM)

Cisco Adaptive
Cisco Identity
Security Appliance
Services
(ASA)
Engine (ISE)

Cisco Prime
Network Control
System (NCS)

Cisco Bring Your Own Device (BYOD)


Smart Solution Infrastructure
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Certificate
Authority
(CA)

Cisco Public

LDAP
Directory
84

Cisco Mobile Client Solutions


Bring Your Own Device (BYOD) Access Use Cases: Limited Access
The Cisco BYOD infrastructure provides a range of access use cases to address various
device ownership and access requirements.

The following three high-level access use case models should be considered:
Basic Access
Basic Internet-only
access for guest/
personal devices: Enable personal device network
connectivity without access to
corporate resources.

PSTN
Gateway
Cisco Jabber

Mobile Voice
Network
(Carrier)

PSTN
Cisco Unified
Communications
Manager

Limited Access

Cisco Unified
802.11
WLAN

Full access for


corporate devices: -

Cisco
WLAN
Controller

Certificate
Authority
(CA)

Enable corporate device


network connectivity with full
access to corporate resources

Corporate
Mobile Device

Mobile Data
Network
(Data Channel)

Internet

Mobile Device
Manager
(MDM)

Cisco Adaptive
Cisco Identity
Security Appliance
Services
(ASA)
Engine (ISE)

Cisco Prime
Network Control
System (NCS)

Cisco Bring Your Own Device (BYOD)


Smart Solution Infrastructure
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

LDAP
Directory
85

Cisco Mobile Client Solutions


Bring Your Own Device (BYOD) Access Use Cases: Enhanced Access
The Cisco BYOD infrastructure provides a range of access use cases to address various
device ownership and access requirements.

The following three high-level access use case models should be considered:
Basic Access
Basic Internet-only
access for guest/
personal devices: Enable personal device network
connectivity without access to
corporate resources.

PSTN
Gateway
Cisco Jabber

Mobile Voice
Network
(Carrier)

PSTN
Cisco Unified
Communications
Manager

Limited Access
Full access for
corporate devices: -

Cisco Unified
802.11
WLAN

Cisco AnyConnect

Cisco
WLAN
Controller

Certificate
Authority
(CA)

Enable corporate device


network connectivity with full
access to corporate resources

Enhanced Access
Granular access for
corporate and guest/
personal devices: Enable corporate and personal
device network connectivity with
granular access to corporate
resources based on policy
BRKUCC-2060

EmployeeOwned OR
Corporate
Mobile Device

Mobile Data
Network
(Data Channel)

Internet

Mobile Device
Manager
(MDM)

Cisco Adaptive
Cisco Identity
Security Appliance
Services
For more information on Cisco BYOD Smart Solution
Infrastructure
and
(ASA)
Engine (ISE)

Cisco Prime
Network Control
System (NCS)

BYOD access use cases refer to the Cisco Bring Your Own Device
Cisco Bring Your Own Device (BYOD)
Smart Solution Design Guide available at
Smart Solution Infrastructure
http://www.cisco.com/go/byoddesign

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

LDAP
Directory
86

Cisco Mobile Client Solutions


Design Considerations: Bring Your Own Device (BYOD) 1 of 2

Enable Cisco Jabber users for BYOD WLAN network attachment that does not
require user intervention*

Fast authentication/re-keying maximizes utilization of the voice/video over IP enterprise


telephony infrastructure.

Recommend: Certificate-based authentication + enforced device pin-lock policy

Depending on endpoint device, initial network attachment enrollment & flow varies

If two-factor authentication is required by corporate security policy, then user intervention is


required in order for the device to attach to the network.

Apple iOS devices can be on-boarded automatically using self-provisioning


Android devices requires intermediary step during self-provisioning: Provisioning supplicant
application (Cisco Network Setup Assistant) must be downloaded from Google Play requiring
Internet access.

Personal/employee-owned devices

If enterprise security policy requires remote-wipe or factory reset or provisioned mobile devices,
device owners should be made aware of this

Loss of personal data is possible, device owner should backup regularly

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

* After initial provisioning/enrollment

87

Cisco Mobile Client Solutions


Design Considerations: Bring Your Own Device (BYOD) 2 of 2

In order for Jabber to properly operate, infrastructure firewall traversal must be


allowed for required client application traffic .

Separate BYOD and Collaboration provisioning

Failure to implement firewall traversal means Jabber cannot access on-premises call control,
messaging, presence and directory services.

Today collaboration client and back-end application provisioning requires a separate set of
operational flows from the BYOD network device enrollment.

BYOD infrastructure must be QoS enabled

BRKUCC-2060

Collaboration applications depend on end-to-end QoS to ensure high-quality voice and video
Priority queuing for voice media and dedicated video and signaling bandwidth

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

88

Cisco Mobile Client Solutions


BlackBerry MVS

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

89

Cisco Mobile Client Solutions


BlackBerry Mobile Voice System (MVS): Overview
BlackBerry Mobile Voice System (MVS) solution enables BlackBerry users to
securely leverage the enterprise telephony infrastructure.

The BlackBerry MVS solution relies on Unified CM to provide SIP device


registration as well as underlying call routing.
Mobile Voice Mobile Voice
Network
System (MVS)
Client

PSTN

This solution is similar to Cisco


mobility solutions for other
vendor handsets and provides
similar or equivalent functionality.

SNR
Cisco Unified CM

Voice over WLAN/


Mobile Data

PSTN
Gateway
WLAN
(802.11)

SIP
SNR
Voice
Data

VoWLAN
BRKUCC-2060

Mobile Data
Network
(Data Channel)

Internet
Mobile Voice
BlackBerry
System Server
Enterprise Server
(MVS)
2013 Cisco and/or its affiliates.
(BES)All rights reserved.

BlackBerry MVS may be


deployed in parallel with
Cisco mobility clients for
non-BlackBerry handsets as
well as with Cisco Jabber IM
for BlackBerry

Automated
Enterprise Dialing
Cisco Public

90

Cisco Mobile Client Solutions


BlackBerry Mobile Voice System (MVS): Features and Functionality

Provide access to UC features directly from native integrated client on


BlackBerry

Single number reach


Automated enterprise dialing (device-initiated, PBX-initiated)
Voice over WLAN (with automatic handoff) or mobile data network
Enterprise MWI and single voicemail box for all enterprise calls (mobile voicemail avoidance)
Enterprise mid-call features: Transfer, hold, call waiting, conferencing
Mobile phone masking (outgoing enterprise caller ID)
Move active calls between BlackBerry mobile device and desk phone
Call filtering and call screening

Relies on Unified CM for device registration and call routing via SIP integration
(SIP line and trunk)

SNR and automated enterprise dialing are delivered natively rather than via Cisco
Unified Mobility and Cisco Jabber (no Remote Destination Profile or Remote Destination/Mobility Identity)
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

91

Cisco Collaboration Mobility Solutions


Summary

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

92

Cisco Collaboration Mobility Solutions


Review and Wrap-Up
Cisco
Mobile Clients
DN: 51234

Cisco Unified Mobility

Campus/
Single Site

Cisco Unified Mobility


Hardware Moves

Extension
Mobility
PSTN

Fixed Mobile
Convergence

WLAN Roaming

WLAN
(802.11)
Mobile Voice/Extension
Data Network
Mobility

Mobile Voice
Network

DN: 51234

PSTN

Fixed Mobile Convergence w./


IP/WAN
Cisco Unified Mobility
Feature summary (Mobile
Internet
Connect, 2-stage dialing,
etc.)

WLAN
Roaming

and Provider
Mobility
Unified Mobility Integration

Enterprise

Configuration and
Design
Considerations
Cisco
Mobile
Clients

Mobile Data
Network
Dial via Office

Device Mobility

Automatic Caller ID Matching and


Call Anchoring

PSTN

Other mobile clients: Cisco AnyConnect


Secure Mobile, Cisco WebEx
Mobile
WLAN
Fixed Mobile

Mobile Voicemail Avoidance

Mobile Voice/
Data Network

(802.11)

Bring Your Own Device (BYOD)


Substitution

Design Considerations Remote


BRKUCC-2060

Fixed Mobile Substitution w./ Cisco


Mobile Client Solutions
Cisco Jabber /Jabber IM for Android,
iPhone, and iPad
Bridging Enterprise

BlackBerry MVS
VPN IP Phone or Soft Client
w./ PC VPN
2013 Cisco and/or its affiliates. All rights reserved.
Cisco Virtual Office

Cisco Public

93

Cisco Collaboration Mobility Solutions

For
Your
Reference

Application Feature Matrix (1 of 2)

Feature

Android

iOS

BlackBerry

Cisco Jabber
for Android

Cisco Jabber
IM

Cisco Jabber
for iPhone

Cisco Jabber
IM

Cisco Jabber for iPad

Cisco Jabber
IM

BlackBerry MVS
5.1

Single Number Reach,


Single Voicemail box
(via Unified Mobility)

Via MVS

Voice over WLAN/Mobile


Data

Video over WLAN/Mobile


Data

Hand-out (WLAN to
Cellular)

Manual

Manual

Automatic

Hand-in (Cellular to
WLAN)

Automatic

Device or PBXinitiated

Dial via Office

BRKUCC-2060

Supported

Not Supported

2013 Cisco and/or its affiliates. All rights reserved.

Support not applicable


Cisco Public

* DVO-R only and Requires


Cisco Jabber 9.1

94

Cisco Collaboration Mobility Solutions

For
Your
Reference

Application Feature Matrix (2 of 2)

Feature

Android

iOS

BlackBerry

Cisco Jabber
for Android

Cisco Jabber
IM

Cisco Jabber
for iPhone

Cisco Jabber
IM

Cisco Jabber for iPad

Cisco Jabber
IM

BlackBerry MVS
5.1

Visual Voicemail

MWI only

IM and Presence

Corporate Directory
Search

Via BES

Secure Remote
Enterprise Attachment

Cisco
AnyConnect
VPN

Cisco
AnyConnect
VPN

Cisco
AnyConnect
VPN

Cisco
AnyConnect
VPN

Cisco AnyConnect VPN

Via BES

Via BES and/or


native IPSec VPN

WebEx Meetings

Cisco WebEx
Mobile

Cisco WebEx
Mobile

Cisco WebEx
Mobile

Cisco WebEx
Mobile

Cisco WebEx Mobile

Cisco WebEx
Mobile

Cisco WebEx
Mobile

BRKUCC-2060

Supported

Not Supported

2013 Cisco and/or its affiliates. All rights reserved.

Support not applicable


Cisco Public

95

Cisco Collaboration Mobility Solutions

For
Your
Reference

Additional Resources 1 of 2

For additional information about Cisco mobile collaboration solutions:


Check out the latest Unified Communications SRND at:
http://www.cisco.com/go/ucsrnd (and specifically the Mobile Unified Communications / Mobile Collaboration
chapter)

Consult product documentation and collateral:

Cisco Unified Mobility:


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91.html

Cisco Jabber and Jabber IM:


http://www.cisco.com/en/US/products/ps11678/tsd_products_support_series_home.html (Cisco Jabber for Android)
http://www.cisco.com/en/US/products/ps12746/tsd_products_support_series_home.html (Cisco Jabber IM for
Android)
http://www.cisco.com/en/US/products/ps11763/tsd_products_support_series_home.html (Cisco Jabber IM for
BlackBerry)

http://www.cisco.com/en/US/products/ps12430/tsd_products_support_series_home.html (Cisco Jabber for iPad)


http://www.cisco.com/en/US/products/ps11596/tsd_products_support_series_home.html (Cisco Jabber for iPhone)
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

96

Cisco Collaboration Mobility Solutions

For
Your
Reference

Additional Resources 2 of 2

For additional information about Cisco mobile collaboration solutions:


Consult product documentation and collateral (cont.):

Cisco AnyConnect and WebEx Mobile:


http://www.cisco.com/web/products/voice/docs/c07_717020_00_jabber_guide.pdf (Cisco AnyConnect Deployment Guide for

Cisco Jabber)
http://www.cisco.com/en/US/products/ps10884/tsd_products_support_series_home.html (Cisco AnyConnect Secure Mobility

Client)
http://www.webex.com/products/web-conferencing/mobile.html (Cisco WebEx Meetings/Mobile)

Cisco Bring Your Own Device (BYOD):


http://www.cisco.com/go/byoddesign (Cisco BYOD Smart Solution Design Guide)
http://www.cisco.com/en/US/products/ps11640/tsd_products_support_series_home.html (Cisco Identity Services Engine)

http://www.cisco.com/en/US/netsol/ns1051/index.html (Cisco TrustSec Security Solutions)

BlackBerry Mobile Voice System (MVS) solution:


http://www.blackberry.com/mvs
http://www.blackberry.com/mvs5demo
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

97

Recommended Reading for BRKUCC-2060

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

98

Call to Action
Visit the Cisco Campus at the World of Solutions
to experience the following demos/solutions in action:
A. The New Collaborative Workspace for the Post PC Era (Cisco
TelePresence and Jabber, WebEx meeting and social with mobile devices,
customer collaboration with Finesse and Social Miner, Virtualization Experience
Client 6215)

F. Collaboration: Empower, Engage, Innovate (Cisco TelePresence,


mobile devices with Cisco Jabber and WebEx (social) applications)

Get hands-on experience with the following Walk-in Lab


LABUCC-2009 Webex Administration Interface

Meet the Engineer


Book face-to-face meeting or got to MTE village for ad-hoc meeting.
Jordy will be available after this session until MTE village closes

Discuss your projects challenges at


the Technical Solutions Clinics
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

99

Feedback BRKUCC-2060

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

100
100

Appendix

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

102

Cisco Unified Mobility

Administrative and/or
user configurable:
Destination number(s)
and enable/disable.

Single Number Reach (SNR): Mobile Connect

Calls to user's
enterprise number
are extended to
user's enterprise
device and mobile
device. Answer at
either device.

!
CAUTION

Reach Me
Anywhere

PSTN
Mobile Voice
Network
(Carrier)

PSTN
Gateway

Cisco Unified
Communications
Manager

Simultaneous ring
not sequential.
Not just a mobile device: Can
be any off-system destination
home, travel location, etc..

Mobile Device

Cisco Unified
Mobility User

Enterprise Line/Device

Up to ten destination numbers/devices.


BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

103

Cisco Unified Mobility


Desk Phone and Mobile Phone Pickup

Active call can be


moved between
mobile device and
enterprise device
Desk phone pickup:
Hang up at mobile,
resume at desk
phone.
Mobile device pickup:
Mobility softkey at
desk phone ('Send
call to mobile'),
answer at mobile.
BRKUCC-2060

PSTN
PSTN
Gateway

Mobile Voice
Network
(Carrier)

Cisco Unified
Communications
Manager

ACTIVE

Mobile Device

2013 Cisco and/or its affiliates. All rights reserved.

ACTIVE

Cisco Unified
Mobility User

Cisco Public

Enterprise Line/Device

104

Cisco Unified Mobility


Call Filtering: Caller ID and Time of Day

Calls to user's
enterprise number can
be filtered to prevent or
allow extension of call
to user's mobile device:
1. Allowed/blocked

Administrative and/or
user configurable:
Access lists and ring
schedule.

PSTN
Mobile Voice
Network
(Carrier)

access lists for


filtering based on
incoming caller ID
(specific or range,
unknown or private)
2. Time of day filtering based on

Caller ID filtering e.g.:


408 555 1234
408 555 XXXX
408!
Not Available
Private

Time of day filtering e.g.:


Ring
mobile any
Cisco
Unified
time.
Communications
Ring mobile M-F
Manager
8:30 AM 5:30 PM

PSTN
Gateway

STOP

Mobile Device

Cisco Unified
Mobility User

Enterprise Line/Device

configured ring schedule


BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

105

Cisco Unified Mobility


2-Stage Enterprise Dialing: Mobile Voice Access and Enterprise Feature Access

User can make calls


from mobile device
using the enterprise line
and IP telephony
network

Why? Cost savings,


mobile number masking,
and access to internalonly extensions

PSTN
Mobile Voice
Network
(Carrier)

PSTN
Gateway

Cisco Unified
Identification
and
Communications
Authentication:
Manager

Identification via
caller ID or user
input (Mobile Voice
Access only)

Method 1: Mobile Voice


Access IVR-based
Cisco Unified
Mobility User
feature
Mobile Device
Method 2: Enterprise Feature Access DTMFbased feature
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

Authentication via
user PIN
Enterprise Line/Device

106

Cisco Unified Mobility


Call Flow: Mobile Connect
3

Call placed to configured


Remote Destination

Dial:
919 555 1234

Matthew Jordy
Cisco Systems, Inc.
7100-9 Kit Creek Road
RTP, NC 27709
Email: mjordy@cisco.com

Call to Remote Destination


routed via enterprise
gateway to PSTN

(919) 444-6789
1
PSTN

Phone: (919) 555-1234

Mobility-enabled user
reachable via a single
number (enterprise)
Caller dials user's
enterprise number
and call received by
system

BRKUCC-2060

Cisco Unified
Communications Manager

Mobile Device

Mobile Voice
Network
(Carrier)

PSTN
Gateway

Remote
Destination:
(919) 444-6789

Both devices ring. User


answers at either device.

Enterprise Number

Call extended to
enterprise device
Call extended to
Remote Destination
Profile via shared line
2013 Cisco and/or its affiliates. All rights reserved.

Remote
(919) 555-1234 Destination
Profile
SHARED LINE

Enterprise Line/Device
Cisco Public

107

Cisco Unified Mobility


Call Flow: Enterprise 2-Stage Dialing Mobile Voice Access
Enterprise 2-stage
dialing user-system
interaction:

On answer at target, media


hairpinned in enterprise
PSTN gateway

User identified by
inbound caller ID user
prompted to enter
mobile number if caller
ID not received (MVA
only).

Caller ID at target is user's


enterprise number

User selects '1' to make


call and enters target
number.
Alternatively enters '2'
to enable or '3' to
disable Mobile Connect.
Enterprise Feature
Access operates the
same way, but no IVR
prompts and user can
only be identified by
inbound caller ID
BRKUCC-2060

(408) 777-6543

Dial:
919 222 3456
1

Mobile Device
Mobility-enabled user
dials system Mobile
Voice Access number
Call routed to
enterprise PSTN
gateway

Call placed to user entered


target number
Call routed via enterprise
gateway
toUnified
PSTN
Cisco
Communications Manager

User prompted for PIN


number to authenticate

Inbound caller
ID: 919 555-1234

PSTN

Mobile Voice
Network
(Carrier)

3
PSTN
Gateway

Mobile Voice Access


number: 919 222 3456

Communication
between PSTN
gateway and Unified
CM
Exchange of voice
prompts and user key
presses

2013 Cisco and/or its affiliates. All rights reserved.

Remote
Destination:
(919) 444-6789

Enterprise Number

Remote
(919) 555-1234 Destination
Profile
SHARED LINE

Enterprise Line/Device
Cisco Public

108

Keep in mind impact of settings/timers:


Per user: No Answer Ring Duration (line-level)
Global: Forward No Answer Timer (service parameter)

Cisco Unified Mobility


Remote Destination Timers

There are 3 timers which impact the behavior of Unified Mobility:


1. Delay Before Ringing Timer (Default 4000 milliseconds (4 seconds))
2. Answer Too Soon Timer (Default: 1500 milliseconds (1.5 seconds))

Mobile
voicemail
avoidance

Determines answer interval in which Unified CM will disconnect call leg to remote destination if
answer indication is received.

Increase or decrease based on how quickly mobile provider sends calls to mobile voicemail when
out-of-range or powered off

3. Answer Too Late Timer (Default: 19000 milliseconds (19 seconds))

Inbound call to
enterprise
number extended
to users
enterprise device
/number

Determines interval/threshold at which Unified CM will disconnect call leg to remote destination
Increase or decrease based on how long it takes mobile provider to send unanswered calls to
Call forwards to
mobile voicemail
If mobile VM answers within
this range, call leg cleared.
Other devices continue to ring.

Delay Before Ringing


Timer

Answer Too
SoonTimer

0s
BRKUCC-2060

5.5 s

4 sCisco and/or its affiliates. All rights reserved.


2013

If mobile VM answers within


this range, message will end
up in mobile VM box

Answer Too
LateTimer
Cisco Public

enterprise
voicemail

Mobile VM
Answers
18.5 s

23 s

109

Cisco Unified Mobility


Mobile Voice Access v. Enterprise Feature Access 2-Stage Dialing Comparison
Mobile Voice Access

Enterprise Feature Access

Configuration
requirements

H.323 or SIP VXML gateway + Mobile Voice


Access DID

Enterprise Feature Access DID

IVR

Yes

No

Authentication

End-user PIN #

End-user PIN #

Identification

Based on caller ID or user entry

Based on caller ID only

Calling phone

Call can be made from any PSTN phone

Call must be made from remote


destination phone

Mobile Connect
enable/disable

2 to enable, 3 to disable, any remote


destination

2 to enable, 3 to disable, only for calling


remote destination

Redundancy

None

Fully redundant

(Publisher required)

Both Mobile Voice Access and Enterprise Feature Access can be enabled
and in use simultaneously
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

110

Cisco Unified Mobility


Mid-Call Feature Key Sequences
Default Enterprise Feature
Access Codes

Manual Key sequence

Hold

*81

*81

Exclusive Hold

*82

*82

Resume

*83

*83

Function

Transfer

Conference

Session Handoff

BRKUCC-2060

*84

1. Enter: *82 (Exclusive Hold)


2. New call to "Enterprise Feature Access" DID
3. On connect enter: <PIN_number> # *84 # <Transfer_Target/DN> #
4. Upon answer by transfer target (for consultive transfer) or upon ring
back (for early attended transfer) enter: *84

*85

1.
2.
3.
#
4.

*74

Enter: *82 (Exclusive Hold)


New call to "Enterprise Feature Access" DID
On connect enter: <PIN_number> # *85 # <Conference_Target/DN>
Upon answer by conference target enter: *85

1. Enter: *74
2. Answer at the desk phone upon ring and/or flash.

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

111

Cisco Unified Mobility


Design Considerations: Scalability

Cisco Unified Mobility supports the following capacities:


Server Type*

Mobility-Enabled
Users per Cluster

Mobility-Enabled
Users per Node

MCS-7845

15,000

3,750

MCS-7835

10,000

2,500

MCS-7825

4,000

1,000

* Or virtualized equivalent

What is a mobility-enabled user? A user that has a Remote Destination Profile


and at least one Remote Destination configured

Capacity numbers are based on a single Remote Destination per user


As number of Remote Destinations per user increases, the number of mobilityenabled users decreases

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

112

Cisco Unified Mobility


Design Considerations: PSTN

PSTN Connectivity

DTMF Relay: DTMF must be relayed out-of-bound (OOB) from PSTN

PSTN

to Unified CM for mid-call features, Enterprise Feature Access 2-stage


dialing, and user control DTMF-based* mobile voicemail avoidance.

TDM Connectivity: PRI required (no T1/E1-CAS, FXO, FXS, or BRI) for
timely connect/disconnect indication to Unified CM.

VoIP Connectivity: Service provider SIP trunk with Cisco Unified


Border Element demarc and no DTMF mid-call features (DTMF
interop)

Requires Unified CM 6.1(2) and later or 7.1(2) and beyond.


If provider uses codec other than G.711 ulaw, then transcoders are required for
Mobile Voice Access.

* Coming soon with Unified CM 9.0


BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

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113

Cisco Mobility Client Solutions


Enterprise Voice over IP Calling

Cisco mobile clients


register to Unified CM via
SIP:
Mobile device behaves just
like an enterprise phone

Voice over WLAN and voice over


mobile data calling available with Cisco
Jabber for Android, iPad, and iPhone.

Mobile Voice
Network
(Carrier)

IP voice path via WLAN


(802.11 a/b/g/n) or mobile
data network
Voice quality over mobile data
networks or non-enterprise
WLANs cannot be guaranteed.

Enterprise calling features


abbreviated extension dialing,
call hold/resume, call transfer,
conference calling, and call park
BRKUCC-2060

PSTN
PSTN
Gateway
Cisco Unified
Communications
Manager

VoIP
WLAN
(802.11)

Mobile Client
Device

SIP

Mobile Data
Network
(Data Channel)

WLAN
Hotspot
(802.11)

2013 Cisco and/or its affiliates. All rights reserved.

SIP signaling

Internet
VoIP

Media path
(VoIP)
Cisco ASA

Cisco Public

114

Cisco Mobility Client Solutions


Enterprise voicemail integration is an
optional feature and available with
Cisco Jabber for Android, iPad, and
iPhone. Requires Cisco Unity
Connection.

Enterprise Voicemail Integration

Cisco mobile clients provide


access to enterprise
voicemail services:
Enterprise message waiting
indication (MWI) and visual
voicemail enabling visual
navigation of the enterprise
voicemail box via
IMAP/VMREST
Messages downloaded on
demand and played via phone
no need to navigate TUI

User may also click-to-call


enterprise voicemail system
BRKUCC-2060

Mobile Voice
Network
(Carrier)

Cisco Unified
Communications
Manager

PSTN

PSTN
Gateway

Cisco Unity
Connection
WLAN
(802.11)

Mobile Client
Device

IMAP/VMREST

Mobile Data
Network
(Data Channel)

2013 Cisco and/or its affiliates. All rights reserved.

U
IMAP/Visual
voicemail access

Internet
Cisco ASA

Cisco Public

Voice/TUI
voicemail access

115

Cisco Mobility Client Solutions


Enterprise Directory Integration

Cisco mobile clients


provide access to
enterprise LDAP-compliant
directory services:

Enterprise directory access is an optional


feature available with Cisco Jabber for
Android, iPad, and iPhone. Requires specific
LDAP compliant directory.
Mobile Voice
Network
(Carrier)

PSTN

Search corporate directory


Add corporate directory
contacts to contact
lists/phonebooks and
buddy lists

PSTN
Gateway
Cisco Unified
Communications
Manager

WLAN
(802.11)

Mobile Client
Device

LDAP
LDAP
Directory

Mobile Data
Network
(Data Channel)

Internet
Cisco ASA

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

116

Cisco Mobility Client Solutions


Enterprise IM & Presence: Cisco Unified Presence and Cisco WebEx Connect

Cisco mobile clients


provide access to XMPPbased instant messaging
and presence services:

Enterprise IM and presence available with Cisco


Jabber IM for Android, BlackBerry, iPad, and
iPhone. Requires enterprise hardware/software
Cisco Unified
and license or WebEx
enablement/licensing.
Communications

Mobile Voice
Network
(Carrier)

PSTN

Cisco Unified
Presence may be
leveraged for onpremise integration
Cisco WebEx Connect
may be leveraged for
cloud-based
integration

PSTN
Gateway

Cisco Unified
Presence
(ONPREMISE)
WLAN
(802.11)

Mobile Client
Device

Cisco ASA

Mobile Data
Network
(Data Channel)

2013 Cisco and/or its affiliates. All rights reserved.

XMPP
On-premise
XMPP

Internet
XMPP

BRKUCC-2060

Manager

Cloud-based
XMPP

Cisco WebEx
(CLOUDBASED)

Cisco Public

117

Cisco Mobility Client Solutions


Call Flow: Mobile Client and Mobile Connect

When mobile client device is NOT


attached to the enterprise network
call extended to Mobility
Identity/mobile client device on
mobile voice network/PSTN via
enterprise gateway.

Mobility-enabled user
reachable via a single
number (enterprise)
Caller dials user's
enterprise number
and call received by
system

Dial:
919 555 1234

(919) 444-6789
1

PSTN

Mobile Client
Device
(Mobility Identity)
Inbound call leg
Outbound call leg
(device inside/
attached to enterprise)

Outbound call leg


(device outside/NOT
attached to enterprise)
BRKUCC-2060

Cisco Unified
Communications Manager
PSTN
Gateway

Mobile Voice
Network
(Carrier)
Same
Device

3
2

WLAN
(802.11)

Enterprise Number

(919) 555-1234

Call extended to enterprise device(s)


When mobile client device is attached
to the enterprise network device
receives call via VoIP. Call NOT
extended to Mobility Identity.

2013 Cisco and/or its affiliates. All rights reserved.

Enterprise Line
Cisco Public

Cisco Unified
Mobility User
118

Cisco Mobile Client Solutions


Cisco Unified Mobility Integration

Mobile client on mobile


device registers to
Cisco Unified CM as
users enterprise IP
phone.
Mobile number is
configured as a Mobility
Identity for Cisco
Unified Mobility.

Mobile Voice
Network
(Carrier)

ENTERPRISE
PHONE

PSTN

PSTN
Gateway

VoIP and DVO calling, visual


voicemail, directory
integration, etc.

Single
Device

Mobile Connect (SNR),


WLAN
(802.11)
voicemail avoidance,

Mobile Client
Device

Mobile Data
Network

MOBILITY
IDENTITY

Mobile Device

2013 Cisco and/or its affiliates. All rights reserved.

mobile

enterprise 2-stage dialing

(Data Channel)

BRKUCC-2060

Cisco Unified
Communications
Manager

Cisco Unified
Mobility User

Cisco Public

Enterprise Line/Device

119

Cisco Mobility Client Solutions


Cisco Unified Mobility Integration: Dual-Ring Avoidance

Incoming calls are NOT


1st: VoIP

2nd: Mobile
Connect

Call 51234

Call 1 408 555-1234

Cisco Unified
routed to Mobility Identity
Communications Manager
PSTN
via Mobile Connect when
Gateway
client device
SIPisDual Mode Alert Timer service parameter:
PSTN CM checks for
connectedDetermines
to the
how long Unified
enterpriseCisco
and registered
WLAN
mobile SIP client
connectivity before
Mobile Voice
(802.11)
Network
to Cisco Unified
CM
extending call to Mobility
Identity (via Mobile
Cisco Unified
(Carrier)
Mobility User
Connect).
Incoming calls
are routed
to Mobility Identity via
Enterprise Number
Default is 1500 milliseconds
(408) 555-1234
Mobile Connect when
client device
is not
Recommend
minimum of 4500
milliseconds
Mobility Identity
Enterprise Line
Same
(NO
Enterprise
connected/registered to
(Enterprise
Attachment)
Device
Attachment)
enterprise (assuming Mobile

Connect is enabled and call


filtering/time of day routing permits)

BRKUCC-2060

Mobile Client Voice Network


Connectivity Only

Mobile Client Enterprise


Connectivity

NOTE: Incoming calls directly to the mobile phone number will ring the mobile voice/
cellular
interface even when the dual-mode phone
is associated to the enterprise WLAN.120
Cisco Public
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Mobile Client Solutions


Design Considerations: SIP Profile

To ensure that Cisco Jabber client maintains registration and connectivity to


Unified CM even when running in the background, a SIP profile should be
associated to the mobile client device.

Required Cisco Jabber SIP Profile Parameters


Default values

Android

iPad

iPhone

Timer Register Delta

120

60

60

Timer Register Expires

720

660

660

Timer Keep Alive Expires

720

660

660

Timer Subscribe Expires

720

660

660

Timer Subscribe Delta

15

15

Note: Values in red are non-default and must be configured on respective profile
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

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121

Cisco Mobile Client Solutions


Cisco Unified CM: Associated Mobile Identity - Device Configuration
Mobility Identity associated to
the Cisco Dual Mode client
device is used for:
Mobile Connect
Dial via Office

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

122

Cisco Mobile Client Solutions


Cisco Unified CM: Mobile Identity Configuration

Mobility Identity: Corresponds to user's


mobile carrier phone
number
Voicemail Avoidance: User Control (DTMF-based) method
selected. Answer Too Soon Timer does not
take affect unless Time Control selected
Mobility Profile: Assigned to this dual-mode device
Dual Mode Phone: The device the
mobility identity is associated with
Mobile Connect: On/Off

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

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123

Coming
Soon

Cisco Mobile Client Solutions


Dial via Office Calling Options: Call Flow Summary (1 of 2)
Always Use Internet

Always Use DVO


Cellular/PSTN:
Inbound AND
outbound calling
via PSTN/mobile
voice network

PSTN

PSTN
Gateway

PSTN

PSTN
Gateway

Mobile Voice
Network

Mobile Voice
Network

Cisco Unified CM

Cisco Unified CM

Enterprise
WLAN
(802.11)

Enterprise
WLAN
(802.11)

Cisco ASA

Cisco ASA
Public/Private
WLAN
(802.11)

Public/Private
WLAN
(802.11)

Mobile Data
Network
(Data Channel)

Mobile Data
Network
(Data Channel)

VoIP
Internet

Internet

DVO and Mobile Connect

Call signaling
Voice media

BRKUCC-2060

VoIP:
Inbound AND
outbound calling
via IP network
(signaling and
media)

2013 Cisco and/or its affiliates. All rights reserved.

No PSTN/cellular network traversal except


when client is not registered (dual-ring
avoidance) or when called or calling
number is PSTN-based.
Cisco Public

124

Coming
Soon

Cisco Mobile Client Solutions


Dial via Office Calling Options: Call Flow Summary (2 of 2)
Automatically Select

Automatically Select

Mobile Data Connection

802.11 Connection

Cellular/PSTN:
Inbound AND
outbound calling
via PSTN/mobile
voice network

PSTN

PSTN
Gateway

PSTN

Mobile Voice
Network

Mobile Voice
Network

Cisco Unified CM

Cisco Unified CM

Enterprise
WLAN
(802.11)
Public/Private
WLAN
(802.11)

Mobile Data
Network
(Data Channel)

Enterprise
WLAN
(802.11)
Public/Private
WLAN
(802.11)

Cisco ASA

Mobile Data
Network
(Data Channel)

Internet

DVO and Mobile Connect

Call signaling
Voice media

BRKUCC-2060

PSTN
Gateway

2013 Cisco and/or its affiliates. All rights reserved.

Cisco ASA

VoIP:
Inbound AND
outbound calling
via IP network
(signaling and
media)

VoIP
Internet

No PSTN/cellular network traversal except


when client is not registered (dual-ring
avoidance) or when called or calling
number is PSTN-based.
Cisco Public

125

Cisco Mobile Client Solutions


Cisco Unified Mobility Integration: Multiple Mobile Client Devices

When deploying multiple Cisco mobile clients for a single user:


Always configure/associate the Mobility Identity on the smartphone client device
Always configure/associate the Remote Destinations on the same client device
as the Mobility Identity. Cisco Dual Mode for iPhone/
Android

408 555-7890
Mobility Identity

IP Phone

408 555-6789
Remote Destination #2

XXX XXX-XXXX

No Remote Destination Profile

Cisco Jabber for Tablet

Shared Line

Remote Destination N

Maximum of 1 Mobility
Identity and 9 Remote
Destinations per user
BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

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126

Cisco Mobile Clients


Cisco Jabber for iPad: IM and Presence Deployment Models

Jabber for iPad may be deployed with a variety of call control and IM/presence
combinations:
IM/presence-only deployments: On-premises (Cisco IM & Presence) OR
cloud-based (Cisco WebEx Messenger)
Voice/video-only deployments: Cisco Unified CM OR Cisco TelePresence VCS
Voice/video and IM/presence deployments: When deploying Cisco VCS call control,
IM/presence services must be cloud-based (Cisco WebEx Messenger)
IM and Presence-Only
Deployments
hello

Voice/Video and IM/Presence


Deployments

Voice-Only & Voice/Video-Only


Deployments

OR

Cisco

OR

WebEx
Messenger

OR

hello

Cisco

Cisco IM & Presence


(on-premises)

Cisco WebEx
(cloud-based)

WebEx
Messenger

Cisco Unified CM
2013 Cisco and/or its affiliates. All rights reserved.

OR

Cisco

WebEx
Messenger

Cisco VCS
Cisco WebEx
(cloud-based)

BRKUCC-2060

Cisco VCS

Cisco Unified CM

Cisco Public

Cisco IM & Presence


(on-premises)

Cisco WebEx
(cloud-based)

127

Caller ID

Cisco Mobile Client Solutions


Design Considerations: Caller ID

The following design-related information should be considered when deploying Cisco mobile
client solutions:
Inbound Caller ID to Enterprise Service provider must send appropriate inbound caller ID to
enterprise if any of the following are required:

Hand-out (WLAN to cellular) for Cisco Jabber for iPhone (Handoff DN method only).
Any Unified Mobility features that rely on inbound caller ID (DTMF-based mid-call features, automatic
inbound call anchoring, Enterprise Feature Access 2-stage dialing).

Outbound Caller ID from Enterprise

All VoIP and Dial via Office calls will send users enterprise number rather than the users mobile
number.

Caller ID Handling at the Mobile Client Device

Inbound calling number presentation for calls delivered via the IP network is dependent exclusively
on Unified CM configuration (transformation, phone number masks, etc.)

Most smartphone devices translate calling number presentation to calling name by leveraging
local native phone book/contact list (e.g. iOS, Android, BlackBerry).
Translation to calling name will be dependent on number format received and stored number phone book/contact list
format.

If mobile device does not have native phone book, then number will be presented as received from
the IP or mobile provider network

BRKUCC-2060

2013 Cisco and/or its affiliates. All rights reserved.

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128
128

Cisco Mobile Client Solutions

For more information on Cisco BYOD Smart Solution Infrastructure


refer to the Cisco Bring Your Own Device Smart Solution Design
Guide available at http://www.cisco.com/go/byoddesign

Bring Your Own Device (BYOD) Access Use Cases


The Cisco BYOD infrastructure provides a range of access use cases to address various
device ownership and access requirements.

The following three high-level access use case models should be considered:
Basic Access
Basic Internet-only
access for guest/
personal devices: Enable personal device network
connectivity without access to
corporate resources.

PSTN
Gateway
Cisco Jabber

Mobile Voice
Network
(Carrier)

PSTN
Cisco Unified
Communications
Manager

Limited Access
Full access for
corporate devices: -

Cisco Unified
802.11
WLAN

Cisco AnyConnect

Cisco
WLAN
Controller

Certificate
Authority
(CA)

Enable corporate device


network connectivity with full
access to corporate resources

Enhanced Access
Granular access for
corporate and guest/
personal devices: Enable corporate and personal
device network connectivity with
granular access to corporate
resources based on policy
BRKUCC-2060

Employee-Owned
and/or CorporateOwned
Mobile Device

Mobile Data
Network
(Data Channel)

Internet

Mobile Device
Manager
(MDM)

Cisco Adaptive
Cisco Identity
Security Appliance
Services
(ASA)
Engine (ISE)

Cisco Prime
Network Control
System (NCS)

Cisco Bring Your Own Device (BYOD)


Smart Solution Infrastructure
2013 Cisco and/or its affiliates. All rights reserved.

Cisco Public

LDAP
Directory
129