Contents

Introduction, Eastern India leveraging IoT, Key trends and investment horizon
in IoT, Top 10 industries investing in IoT, Opportunities for Start-ups,
Opportunities for eastern Indian states, Practical examples of IoT, Developing
skill set for IoT, Conclusion, About PwC, About CII

A potential
EasternIoT
India
hub
A potential IoT hub

Strictly Private and

Confidential

www.pwc.in

This publication contains certain examples extracted from third party documentation and so being out
of context from the original third party documents; readers should bear this in mind when reading the
publication. The copyright in such third party material remains owned by the third parties concerned
and PwC expresses its appreciation to these companies for having allowed it to include their
information in this publication. For a more comprehensive view on each companys communication,
please read the entire document from which the extracts have been taken. Please note that the
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by PwC nor any verification of the accuracy of the information contained in any of the examples.

Introduction

Physical objects that surround us in our day-to-day

lives are transforming into an ecosystem of measurable
information, which in turn is being used to enrich our
lives. This is due to the new digital phenomenon termed
Internet of Things (IoT). From shoes to watches,
refrigerators, televisions, cars, washing machines,
parking spaces, houses, to an entire cityeverything is
being drawn into the digital fold by IoT.

Definition
The Internet of Things (IoT) refers to the
network of physical objects that can be
accessed through the internet.
IoT will not be possible without sensors.
Sensors detect and capture changes in motion,
temperature, light, etc., and they are necessary
to turn billions of objects into data-generating
things that can receive and send information.

IoT is no longer a buzzword and is here to revolutionise

our lives. IoT has been identified by Gartner as one of
Indias top technology trends in 2014, and the outlook for
acceptance of IoT continues to look optimistic. The Government of Indias push in this regard is commendable.
The recently drafted IoT policy document by the Department of Electronics and Information Technology
(DeitY) aims to create an IoT industry in the country worth 15 billion USD by 2020.
The objectives of the policy include the following:

To increase the number of connected devices in the country from around 200 million to over 2.7 billion
by 2020,
To develop human resources and technology for IoT relevant skill sets,
To undertake research and development in IoT-relevant technologies, and
To develop various IoT solutions specific to Indian needs in agriculture, health, water quality, natural
disaster, transportation, security, automobiles, supply chain management and smart cities, among
other sectors.

In this years budget, the government has allocated 7,060 crore INR for the smart cities project.
According to DeitY, this will lead to massive and quick expansion of IoT in the country. As part of the
Digital India initiative, the Government of India has announced the launch of the Centre of
Excellence (CoE) for IoT in Bengaluru.
This CoE will be run on a public-private
partnership (PPP) model, with seed fund
from the Government. This initiative will
be instrumental in creating and
supporting a physical lab infrastructure to
build an ecosystem to leverage new age
technologies and provide access to
academic researchers, industry players
and other stakeholders. Such technologycentric initiatives by the government,
along with its focus on infrastructure
development under the National eGovernance Plan (NeGP), will further
boost the potential of IoT in the country.

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Eastern India leveraging IoT

Keeping pace with the rest of the country, the
eastern Indian statesnamely West Bengal,
Odisha, Jharkhand, Chhattisgarh and Bihar
are fast evolving as lucrative destinations for
the information technology (IT) and
information technology enabled service (ITeS)
sectors. While these regions were traditionally
regarded as rich in terms of skilled resources
and fostered academia through seminal
educational institutions, they have been given
a further boost through steps that are being
taken by the respective governments for their
digitisation. Further, these states are willing to
welcome investors with open arms and are in
the process of building the right kind of
framework and support structure for nurturing
the growth of the information and
communications technology (ICT) sector.

Highlights
West Bengal has the largest metro of the region and is the
most prominent business hub due to its strategic
geographic location. A strong ICT policy to provide proper
support and direction for IoT start-ups will provide a great
fillip to the Industry . Odisha has released the ICT policy
2014 with hosts of incentives for the business community
within a well-defined framework. The state is going all the
way for implementation of the policy. In acknowledgement
of the growing needs of the business community and
citizens, Jharkhand is in the process of revising the ICT
policy. The IT/ITeS investment policy of Chhattisgarh
(201217) provides special incentives and grants to the IT
industry. Sankalp, released in June 2014, by the
Department of IT, Bihar, has set a clear-cut agenda for egovernance and the overall development of the ICT sector.

This presents a huge opportunity for the above states to leverage IoT to its fullest potential. Gartner estimates
that, globally, the total revenue generated by the IoT industry will be 300 billion USD, while connected devices
will be worth 27 billion USD by 2020. It has been assumed that India will have a 56% share of the global IoT
industry. Considering current share of the Eastern Region
According to technology research
states in the countrys IT and ITeS revenue we can aim at
firm, Gartner, 4.9 billion connected
objects will be in use in 2015 (a 30%
potential revenue in the range of 750900 million USD to be
jump from 2014). This figure is
tapped from the eastern region.
estimated to reach 25 billion by 2020,
which means that there will be twice
as many IoT devices talking to each
other as there will be smartphones,
tablets and PCs.

How can eastern Indian states leverage IoT?

To leverage the full potential of IoT, a proactive and sustainable drive must be maintained by the governments
of the respective states, with the support of all stakeholders, including private players. Some initiatives that the
eastern Indian states can adopt in order to leverage IoT have been highlighted below.

Policy framework supporting IoT Growth:

Policies for attracting investments in the states need to be tailored for IoT which will attract more start-ups
and venture funding. Policy needs to tune towards such environment. Many start-ups are emerging in the
IoT space, and to tap the market potential of IoT, this trend needs to be promoted. Hence, in order to
position the east as the preferred destination for start-ups, the administrative processes of the respective
states must be simplified to cut down on the number of days required to start a business. To nurture this,
more speeded up decision and transparent processes for business set-up would be needed.

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ICT infrastructure development:

The eastern Indian states have been slow to take off in this regard, but have initiated and completed several
e-governance initiatives of late. Implementation of State Data Centres (SDCs), State Wide Area Networks
(SWAN) and their connectivity with the National Knowledge Network (NKN) have been a substantial
achievement in this regard. Implementation and integration of the National Optical Fibre Network (NOFN)
will take ICT infrastructure consolidation a step forward. Since IoT is all about connected devices
communicating over a network, strong network infrastructure that connects even remote corners of the
states is crucial for effective delivery of these solutions.

Incubation of ideas:
With the sky being the limit for IoT, innovation is the key. Incubation of these innovative ideas will play an
important role in tackling specific challenges for IoT relating to deployment, technological and business
model validation and acceptability. In this regard, state-of-the-art labs or CoEs are critical for the
development of IoT solutions and products. They can act as incubation centres for innovative ideas on IoT
products or solutions. In line with the initiative of the central government, the state governments can set up
CoEs for digital technologies like cloud computing, mobility, big data analytics, sensors and IoT.

Foster collaboration:
It is important for the government to collaborate with academic bodies and private companies in incubating
and developing solutions or products in the IoT space. Private players can be encouraged to form
technology CoEs with suitable incentives. The government also needs to encourage private participation in
vocational training centres for IoT.

Focus on industry-specific solutions:

Though IoT has significant potential across industries, some specific industries have high maturity and
readiness in terms of the adoption of IoT. These industries need to be identified and suitable solutions or
products need to be developed in order to realise quick returns on investment. This report highlights the
potential of IoT for healthcare, education and manufacturing industries.

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Key trends and investment horizon

in IoT
According to PwCs 6th Global Digital IQ Survey, 2014, while IoT represents the convergence
of advances in miniaturisation, wireless connectivity, increased data storage capacity and
batteries, it will not be possible without sensors. Sensors detect and measure changes in
position, temperature, light, etc., and they are necessary to turn billions of objects into datagenerating things that can report on their status, and in some cases, interact with their
environment. Because sensor endpoints fundamentally enable IoT, sensor investments are an
early indicator of IoTs progress.

Global IoT investment trends

Our survey results suggest companies from Asia were more likely to invest in sensors, followed closely
by Latin America. Asian companies are also more likely to invest in sensors this year as compared to
their peers in North America and Europe. This is a positive trend for India and holds tremendous
potential for the eastern states as well.

Europe

19%

18%
North America

24%
92%

Asia

22%
23%
Africa
Latin America
Source: PwC, 6th Global Digital IQ Survey

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Top 10 industries investing in IoT

IoT can help consumers achieve goals by greatly improving their decision-making capacity via the augmented
intelligence of IoT. For businesses, IoT helps companies achieve enhanced process optimisation and efficiencies
by collecting and reporting on data collected from the business environment. More and more businesses are
adding sensors to people, places, processes and products to gather and analyse information and make better
decisions and increase transparency.
Every industry will see their productivity, market intelligence and reporting processes shaped by IoT. But some
sectors are already gaining a distinct advantage in this truly connected working environment.

Figure: IoT solutions across sector

Home and buildings

Smart homes, building alarms,
security, fire intrusion, solar
energy
Education
M-education, attendance
tracking
Utilities
Smart meters-energy and
fuel consumption for home,
smart grid
Transportation
Fleet management services,
cargo management, GPS asset
tracking, fuel consumption

Consumer electronics
Remote monitor and
control interoperability between
devices, TVs, e-readers

Security
Alarm system monitoring,
video surveillance,
facility management

Agriculture
Water resources management,
weather information
IoT
industry
solutions

Manufacturing
Customised solutions in asset management,
smart sensors, data collection
Retail
ATM machines, cash replacement,
paper availability, card payment, account balances
Healthcare
Remote patient monitoring with smartphone,
smart body sensors

Source: PwC analysis

The benefits of IoT are summarised based on PwCs 6th Global Digital IQ Survey results, where
25% of the Top Performers indicated they are investing in sensors, up from 18% last year. Further,
54% said they will invest more in sensors this year.

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Investment

Dominant use case for IoT

Energy and mining

33%

Sensors continuously monitor and detect dangerous carbon

monoxide levels in mines to improve workplace safety.

Power & utilities

32%

In the past the power usage was measured on a yearly basis:

one-way communication. Now, Internet-connected smart
meters measure power usage every 15 minutes and provide
feedback to the power consumer, sometimes automatically
adjusting the systems parameters.

Automotive

31%

Sensors and beacons embedded in the road working together

with car-based sensors are used for hands-free driving, traffic
pattern optimisation and accident avoidance.

Industrial
manufacturing

25%

A manufacturing plant distributes plant monitoring and

optimisation tasks across several remote, interconnected control
points. Specialists once needed to maintain, service and
optimise distributed plant operations are no longer required to
be physically present at the plant location, providing economies
of scale.

Hospitality

22%

Electronic doorbells silently scan hotel rooms with infrared

sensors to detect body heat, so the staff can clean when guests
have left the room.

Healthcare

20%

EKG sensors work together with patients smartphones to

monitor and transmit patient physical environment and vital
signs to a central cloud-based system.

Retail

20%

Product and shelf sensors collect data throughout the entire

supply chainfrom dock to shelf. Predictive analytics
applications process this data and optimise the supply chain.

Entertainment

18%

In the gaming world, companies use tracking sensors to transfer

the movements of users onto the screen and into the action.

Technology

17%

Hardware manufacturers continue to innovate by embedding

sensors to measure performance and predict maintenance needs
before they happen.

Financial services

13%

Telematics allows devices installed in the car to transmit data to

drivers and insurers. Applications like stolen vehicle recovery,
automatic crash notification, and vehicle data recording can
minimise both direct and indirect costs while providing effective
risk management.

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Opportunities for Start-ups

As considerable revenue potentials are shown in the IoT space, start-ups are flourishing in a faster pace. There
is also investment by Venture Capital (VC) which provides impetus for start-up entries. Start-ups are all set to
innovate quickly to build focused IoT offers. Many are thriving to position them as top 1% in particular sub
offering under an Industry offering to garner a substantial net worth. This is also confirmed by upswing of VC
funding.
For an example, Samsung invests in the IoT start-ups via Samsung Ventures. In August 2014, Samsung
acquired SmartThings, a provider of open hub platform that connects internet to everyday items for a
substantial value.
The number of start-ups in the IoT rose rapidly from just 13 in 2013 to 189 in 2014. As on October 2014, more
than 300,000 people have jobs related to the IoT 1. Government of India has also put considerable thrust on
incubation of start-ups.

www.techcrunch.com

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Opportunities for eastern Indian

states
With industrial manufacturing, healthcare and retail being the dominant sectors for the eastern Indian states,
we have highlighted some of the key opportunities in these sectors below.

Industrial manufacturing

According to the PwC Global Data & Analytics

Survey 2014:
35% of manufacturers are currently
collecting and using data generated by smart
sensors to enhance manufacturing/operating
processes; 17% plan to do so in the next
three years, with another 24% with plans,
but no timeline
38% of manufacturers currently embed
sensors in products that enable end users or
customers to collect sensor-generated data;
31% have no plans to do so, and the balance
plan to do so in the future

According to Gartner, the market share of the global industrial manufacturing sector for IoT is around 15%.
Considering our previous assumptions, this equates to an IoT market size of approximately 112 million USD for
the industrial manufacturing sector in the eastern region of India.
IoT promises huge potential for the industrial manufacturing sector in terms of improving operational
efficiency, automating and optimising tasks across distributed manufacturing units or plants and enabling realtime tracking of assets.

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Key use cases for manufacturing companies include the following:

Remote plant operations monitoring

Most manufacturing plants generally have multiple plants
distributed across regions. Smart devices like sensors and
cameras can be deployed to monitor and optimise plant
operations from remote inter-connected locations.
Specialists once needed to maintain service and optimise
distributed plant operations are no longer required to be
physically present at the plant locations.

Production line automation

Sensors embedded in suitable parts of the production line can be used to automate several manual
processes, thus reducing human intervention. Additionally, most manufacturing plants operate under
stringent environmental conditions of temperature, humidity, etc. Sensors can collect real-time
environmental data which can be processed to take informed business decisions. This will reduce defect
rates and improve production efficiency

Asset management and tracking

Mobile devices, radio-frequency identification (RFID tags) and sensors coupled with IoT solutions can be
used to track critical assets like machinery, raw material and inventory within and outside a manufacturing
plant. Such tracking can be done remotely, thus reducing operational costs. Not only is it possible to track
assets in real time, but predictive analytics can also be used to determine whether it is time to replace an
asset or expand inventory, thus allowing for a proactive approach instead of a reactive one.

Supply chain optimisation

IoT and mobile technologies can be integrated with the various players in the supply chain to achieve
supply chain optimisation. This will result in reduced inventory holding costs, improved working capital,
accurate demand forecast, etc.

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As is evident from the highlighted use

cases, key benefits for industrial
manufacturing include the following:
Preventive maintenance
Lower operational costs
Improved and consistent
operational efficiency
Improved quality
Better detection of product defects
Lower carbon footprint

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Healthcare

According to our survey, 86% of

clinicians believe mobile apps will
become important to physicians for
patient health management over the
next five years.

Gartner predicts a market share of around 15% for the healthcare sector globally, which suggests an
approximate IoT market size of 112 million USD for this sector for the eastern region of India.
Connected smart devices are improving access to healthcare and are enabling remote monitoring of chronic
diseases and age-related conditions. In doing so, the connected devices will improve the quality of care, reduce
response time, prioritise interventions, reduce clinic visits and cut costs.
Key use cases for healthcare companies include the following:

Remote patient care or monitoring

Continued monitoring of patients after completion of treatment has been a major pain point of this
industry. However, with the advent of IoT, through use of sensors attached to a patients body (i.e. wearable
devices), real-time data of a patients health statistics can be monitored and analysed by healthcare
institutes and suitable actions can be recommended. This is particularly useful in the management of
chronic diseases where the data can be sent to a patients family member in the form of alerts in case of
deterioration of health condition

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mHealth
Mobile applications connected to healthcare information systems can enable physicians and doctors to
check patient records, update the same and recommend corrective actions anywhere and anytime using
their mobile devices. Mobile applications will also enable consumers to easily access information, set up
appointments, etc., on the fly, thus improving customer satisfaction.

Remote Doctor Consultation

Consultation with doctors and health specialists at the right time is another challenging area for consumers
especially in remote or rural areas. Telemedicine, a process of using telecommunication and information
technology (IT) to provide clinical healthcare at a distance, can be a solution to this problem.

Overall wellness and fitness

A healthy lifestyle and wellness tops the list of most consumers today especially among the millennials.
Smart sensors embedded in bands, watches, shoes, etc., can track a persons daily activity like calories
burned, sleep deprivation tension level, etc., and recommend proactive health tips. Wearable devices
will also indicate early signs of health problems and lead to more accurate diagnostics. Health insurance
companies can use the fitness records of individuals and set mediclaim premiums based on a
persons lifestyle.

As is evident from the highlighted use cases key benefits for the
healthcare industry include the following:

Improved access to medical information at reduced cost

Higher clinical trial participation
More accurate diagnosis
Improved life expectancy
Improvement in an average persons wellness and fitness

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Retail
The retail sector has similar potential in terms of revenue as the industrial manufacturing and
healthcare sectors.

According to PwCs report Total

Retail 2015: Retailers and the
Age of Disruption, retailers are
facing four waves of disruption in
this digital eranamely growing
e-commerce sales, relevance of
physical stores, growing
importance of mobile phones in
buying decisions and valuable
insights provided by big data.
IoT sets the perfect stage for
further innovation and customer
experience transformation.

Key use cases for retail sector include the following:

Inventory traceability before and after point of sale (POS)

IoT can provide retailers with the ability to trace and track product movement from the point of
manufacture till it is delivered to stores. This can be taken a step further to not only track the location of
inventory but also its treatment and conditions throughout the supply chain. IoT also provides the ability to
track a product after it is sold and to obtain valuable insights into customer preferences and usage patterns.

In-store customer tracking and sensing

In-store sensors can be used to record path-topurchase data for customers through their
smartphones. This data can later be analysed to
design optimal store layouts to improve sales.
Digital price tags can also be used to update prices
of products on a real-time basis based on market
supply-demand situations.

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As is evident from the highlighted use

cases, the key benefits for the retail
industry include the following:
Improved customer experience
Personalised targeting and positioning
Efficient inventory tracking and
monitoring
Improvement of operational efficiency
leading to cost savings
Reduction of frauds

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Personalised marketing and just-in-time promotions

Sensors can be used to determine the proximity of a consumer to a physical store or a particular section
within a store to display context-aware advertisements or proportional offers as they traverse near a store
or within a store. Customer-specific data collected from various social media sites can be integrated with
IoT solutions to provide personalised promotions targeted specifically towards a customers interest.

Streamlining of inventory
One major pain point for retailers is inventory management be it in-store or in the warehouse.
Traditionally, there has always been a disconnect between the two. This situation is further exacerbated by
a lack of synchronisation between on-self availability of a product and what is being shown in the POS
system. IoT can address this challenge through use of smart shelves, sensors, beacons and RFID chips,
which can be integrated with an IoT solution that will continuously monitor inventory data on a real-time
basis and update relevant POS systems or automatically place an order for inventory replenishment.

Fraud reduction
One major challenge facing retailers is shrinkage and fraud, primarily from in-store employees or
shoplifters. IoT can provide an additional layer of security as opposed to relying merely on system data
regarding the sale of an item. Sensor-based smart shelves, source-tagged stock keeping units (SKUs),
sophisticated cameras, etc., can be deployed to track such frauds or thefts within a store from a remote
location and take corrective actions.

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Practical examples of IoT

1.

A leading two-wheeler company in the

country deployed GPS to track fleet
movements and linked the real-time date of
truck locations with their sales and
distribution systems to improve the visibility
of the location of goods for dealers and sales
teams.

2.

A leading hospital chain in the country is

exploring IoT in disease management by
monitoring specific health conditions and
transmitting the data to its personal health
record system. The hospital chain is also
looking at IoT in effective in-patient care,
post-discharge care and overall preventive
health and wellness.

3.

A leading telecom tower infrastructure

provider in the country is using IoT for
management and real-time monitoring of its
passive infrastructure like towers, fuel
management, energy distribution, alarm
monitoring, on-site surveillance and security.
IoT helps the company optimise manpower,
analyse data points and trends, and improve
fault detection.

4.

A leading global confectionery and chocolate

manufacturer is using IoT to ensure that their
products are transported at the right
temperature throughout their journey to retail
outlets. Numerous sensors have been
deployed at strategic points to measure
various parameters like temperature,
humidity, vibration and altitude in order to
ensure proper handling of goods

5.

A global retailer that has also been an early

adopter of IoT uses it for inventory
management in order to optimise its
warehouse and supply chain operations.

Source: Economic Times

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Developing skill set for IoT

With huge untapped potential of IoT in the eastern region, it is critical to develop the right set of skills to take
advantage of this opportunity. A set of measures have been suggested below for the same:
Building policy framework
A clearly articulated policy framework is
required from the government at the state
level for capacity building. This has to be
aligned with the IoT policy of the central
government to develop IoT skill sets at
all levels.
Focussing on all levels of the
education cycle
The policy framework has to focus on all
levels of the education ecosystem by
including IoT-related subjects right from
the primary and secondary school levels
to colleges and professional vocational
training centres.
Partnerships
As iterated earlier, state governments in the
eastern region need to collaborate with each
other and with industry bodies, higher
education and academic institutes, and also
with private players from the industry to
create CoEs or labs. These labs will not only
act as incubation centres for innovative
ideas but also act as test beds for the
students to gain hands-on experience on
emerging technologies.
R&D and innovation
Investment in state-of-the-art research and development facilities is crucial in the development of IoT skill sets
in the region. State governments of this region needs to provide the right incentives to encourage and engage
the participation of leading IT companies and academic institutions.

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Conclusion
Inspite of receiving a push from the central government,
IoT is yet to create a considerable buzz in the country.
This is evident from the fact that the mainstream media
is just warming up to the concept and the vendor activity
is somewhat subdued. However, companies in India have
started displaying interest in IoT primarily because of its
business transformation potential.

Some IoT challenges in India include

the following:
Slow consumer adoption of IoT
Internet availability, bandwidth
issues and low reliability
High cost of IoT-enabled devices and
sensors primarily because of export
Insufficient supporting infrastructure
for IoT
Lack of vendor activity and
perception of Indian consumers not
ready for advanced products

Like any major transformation, IoT will also

require a new mind set for successful adoption and
commercialisation. As highlighted throughout this
report, the state government needs to play a key role as
enablers for making the eastern India a hub for IoT. Each
initiative of the state governments will have to be in line with the policy direction provided at the Centre to align
with the overall IoT objectives for the country to build an enabling ecosystem for IoT. Such an ecosystem will
include the consumers, hardware vendors, integration/middleware and software platform providers, end-user
service providers, network providers, security vendors and government.
With more and more consumers expecting a consistent and contextual way to control their products, devices
and services in a personalised and convenient manner, companies will need to evolve their architectures to
accommodate aggregation and analysis of large amounts of data streams. This will result in endless
opportunities for IoT in the near future. As always, with new opportunities come risks, and a future that
involves billions of connected devices is fraught with
According to our Global State of
cybersecurity headaches. In spite of these risks, IoT offers a large
Information Security Survey 2015,
and open playing field for everyone. To gain a right to win in this
interconnected devices are
sphere, the government needs to understand just how disruptive
vulnerable to attack because they
the IoT will be, and create a value proposition along with relevant
lack fundamental security
safeguards.
policy measures to take advantage of the opportunities.

A potential IoT hub - A potential IoT hub

PwC
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About PwC
PwC helps organisations and individuals create the value theyre looking for. Were a network of firms in 157 countries
with more than 184,000 people who are committed to delivering quality in Assurance, Tax and Advisory services.
Tell us what matters to you and find out more by visiting us at www.pwc.com.
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Contacts
To have a deeper discussion around digital technologies and how it can benefit your enterprise, please contact:

Arnab Basu

Dipankar Chakrabarti

Digital Leader
PwC India
+91 33 4404 4290
Email: arnab.basu@in.pwc.com

Executive Director
PwC India
+91 33 4404 4592
Email: dipankar.chakrabarti@in.pwc.com

Ashootosh Chand

Ritesh Pal

Executive Director
PwC India
+91 80 40794024
Email: ashootosh.chand@in.pwc.com

Manager
PwC India
+91 33 4404 3204
Email: ritesh.pal@in.pwc.com

This publication contains certain examples extracted from third party documentation and so being out of context from the
original third party documents; readers should bear this in mind when reading the publication. The copyright in such third
party material remains owned by the third parties concerned, and PwC expresses its appreciation to these companies for
having allowed it to include their information in this publication. For a more comprehensive view on each companys
communication, please read the entire document from which the extracts have been taken. Please note that the inclusion
of a company in this publication does not imply any endorsement of that company by PwC nor any verification of the
accuracy of the information contained in any of the examples.
2015 PricewaterhouseCoopers Private Limited. All rights reserved. In this document, PwC refers to
PricewaterhouseCoopers Private Limited (a limited liability company in India) an India member firm and may sometimes
refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for
further details.

About CII
The Confederation of Indian Industry (CII) works to create and sustain an environment conducive to the
development of India, partnering industry, Government, and civil society, through advisory and consultative
processes.
CII is a non-government, not-for-profit, industry-led and industry-managed organization, playing a proactive role
in India's development process. Founded in 1895, India's premier business association has over 7400
members, from the private as well as public sectors, including SMEs and MNCs, and an indirect membership of
over 100,000 enterprises from around 250 national and regional sectoral industry bodies.
CII charts change by working closely with Government on policy issues, interfacing with thought leaders, and
enhancing efficiency, competitiveness and business opportunities for industry through a range of specialized
services and strategic global linkages. It also provides a platform for consensus-building and networking on key
issues.
Extending its agenda beyond business, CII assists industry to identify and execute corporate citizenship
programmes. Partnerships with civil society organizations carry forward corporate initiatives for integrated and
inclusive development across diverse domains including affirmative action, healthcare, education, livelihood,
diversity management, skill development, empowerment of women, and water, to name a few.
th

In its 120 year of service to the nation, the CII theme of Build India Invest in Development, A Shared
Responsibility, reiterates Industrys role and responsibility as a partner in national development. The focus is
on four key enablers: Facilitating Growth and Competitiveness, Promoting Infrastructure Investments,
Developing Human Capital, and Encouraging Social Development.
With 64 offices, including 9 Centres of Excellence, in India, and 7 overseas offices in Australia, China, Egypt,
France, Singapore, UK, and USA, as well as institutional partnerships with 300 counterpart organizations in 106
countries, CII serves as a reference point for Indian industry and the international business community.
Confederation of Indian Industry
Headquarters
The Mantosh Sondhi Centre
23, Institutional Area, Lodi Road, New Delhi 110 003 (India)
T: 91 11 45771000 / 24629994-7; F: 91 11 24626149
E: info@cii.in W: www.cii.in
Eastern Region Headquarters
6, Netaji Subhas Road
Kolkata 700001
T: 03322307727/28; F:033 2230 1721/2231 2700
E: ciier@cii.in
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