HP StorageWorks

About this document

P2000 G3 Modular Smart Array

Controller Module Replacement
Instructions

Illustrations in this document show generic representations of modules

and enclosures; procedures are the same for all modules shipped
with this document.
The Storage Management Utility (SMU) and the Command Line Interface (CLI) can be used to manage the enclosure. Tasks in this document demonstrate using the SMU.
For the latest product documentation, see the HP website at http://
www.hp.com/support/manuals. Under the storage banner, navigate
to the page for your storage enclosure.

Before you begin

This document details procedures for replacing a failed
controller module in an HP StorageWorks P2000 G3
MSA system.

Observe the following:

CAUTION:
Removing a module from an operational enclosure significantly
changes air flow within the enclosure. Openings must be
populated for the enclosure to cool properly. Leave modules
in the enclosure until a replacement is available.
Parts can be damaged by electrostatic discharge; use proper
anti-static protection. Keep parts in electrostatic containers
until needed and ensure you are properly grounded when
touching static-sensitive components.

IMPORTANT:

Copyright 2009, 2010 Hewlett-Packard Development Company,

L.P.

When replacing both controllers in an operational enclosure,

do as follows:

Second edition: March 2010

1.

Replace one controller as detailed in these instructions.

The information in this document is subject to change without notice.

2.

Wait 30 minutes. This pause ensures that the two controllers

and their ownership of the vdisks have enough time to fully
stabilize.

3.

Examine system status and event logs to ensure that the system
is stable.

4.

Replace the other controller as detailed in these instructions.

Printed in the US.

www.hp.com

IMPORTANT:
When two controllers are installed in an enclosure, they must
be the same model. Mixing controller types in the same
enclosure is not supported.

NOTE:
To reduce impact on system performance, perform all
maintenance tasks during periods of low system activity or
during a system maintenance window.

*590365-002*
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The following illustration shows controller module locations:

For information about all hosts (IDs and names):

In the Configuration View panel, select Hosts and then click View >
Overview.
For information about a specific host (IDs, names, and mappings):
In the Configuration View panel, expand the display under Hosts
and then select a specific host.
For overview information, including host IDs and nicknames, in
the main section of the screen, select Host. Scroll down to see
details.

1. Controller A

For mapping information, in the main section of the screen, select

Maps. Scroll down to see details.

2. Controller B

Enabling Partner Firmware Update

(dual-controller configurations only)

Verifying module failure

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Before replacing the module, look at the event log, software management
utilities, and device LEDs, to confirm that the module has failed.
Table 1 LED descriptions
Module LED

To view or change the current Partner Firmware Update setting, select

the system in the Configuration View panel and then select Configuration
> Advanced Settings > Firmware. If needed, check the box and click
Apply.

Description
Solid Green = Module is operating
normally

OK LED

In a dual-controller configuration, the Partner Firmware Update option

ensures that both controllers have the most recent version. HP
recommends enabling this feature.

Blink = System is starting up

Off = Module is NOT operating normally

Removing the failed module

Solid Amber = Fault condition

Fault/Service Required
LED

IMPORTANT:

Blinking Amber = Hardware-controlled

power-up or cache flush/restore error

In a single-controller configuration, if transporting the CompactFlash to a new controller, remove the controller only after
the cache is copied to CompactFlash, which is indicated by
the Cache Status LED being off.

Off = No fault conditions

In a single-controller environment, I/O must be stopped and

the enclosure must be powered off prior to the replacement.

Recording configuration settings

In a dual-controller environment, if the failed controller is first

shut down, the controller may be hot-replaced in an operational enclosure.

As a best practice, record system settings before replacing a controller

module.
To obtain key settings using the SMU, in the Configuration View panel,
select the system and then click the following menu options:

1.

For date, time, and NTP settings:

In a dual-controller configuration, shut down the failed controller:

a.

Select the system in the Configuration View panel and then

select Tools > Shut Down or Restart Controller.

b.

Set the following options and then click OK:

Configuration > System Settings > Date, Time

For system information (name, contact, location, and description):
Configuration > System Settings > System Information

Operation=Shut down
Controller Type=Storage

For user information:

Controller=A or B

Configuration > Users > Modify User

The blue OK to Remove LED on the controller illuminates to

indicate that the controller can be safely removed.

For email notification settings:

Configuration > Services > Email Notification
For SNMP notification settings:
Configuration > Services > SNMP Notification
For information about scheduled tasks:
View > Overview
In the main section of the page, select Schedules. Scroll down to see
details.

2.

Locate the enclosure in which the controller module OK to Remove

LED is blue.

3.

In a single-controller environment, stop all I/O and remove power

from the enclosure.

4.

Disconnect cables connected to the module. Label each cable to

facilitate reconnection.

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5.

Turn the thumbscrews until the screws disengage from the module
(1) and rotate both latches downward to disengage the module
from the internal connector (2).

6.

Pull the module straight out of the enclosure (3).

3.

Carefully remove the CompactFlash from the new controller and set
it aside.

4.

Insert the CompactFlash that you removed from the failed controller
and labeled Data into the new controller.

NOTE:
For clarity, only relevant details are shown in this
illustration. Port and LED information is not included.

Installing the new module

Transporting CompactFlash
(single-controller configurations only)

1.

With the latches in the open position, slide the module into the
enclosure as far as it will go (1). If necessary, press lightly on the
top-center of the module to facilitate insertion.

2.

Rotate the latches upward to engage the module with the internal
connector (2) and then, turn the thumbscrews finger-tight (3).

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CAUTION:
CompactFlash must be moved from the failed controller to the
new controller. If the CompactFlash is not moved to the new
controller, data loss or corruption is likely to occur.

1.

If the controller has failed or does not start, make sure that
transporting the cache is the appropriate action to take as specified
in the user guide.

2.

Carefully remove the CompactFlash from the controller, label it

Data, and set it aside.

NOTE:
For clarity, only relevant details are shown in this
illustration. Port and LED information is not included.

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3.

Reconnect the cables.

Additional information

NOTE:

HP P2000/MSA Disk Systems: http://www.hp.com/go/msa

After installing a controller in an operational,

dual-controller system, the new controller automatically
begins to initialize. If the firmware versions differ
between the two controllers, Partner Firmware Upgrade
feature brings the older firmware to the later firmware
level.

4.

HP storage: http://www.hp.com/storage
HP support: http://www.hp.com/support
HP documents: http://www.hp.com/support/manuals

In operational systems, if additional hardware components, such

as a second controller, need replacing or installing, wait 30 minutes
before proceeding with those procedures. This time frame ensures
that the controller(s) and their ownership of vdisks are fully stabilized.

Verifying proper operation

Examine module status as indicated in Table 1.
If the Fault/Service Required LED is amber, the module has not gone
online and likely failed its self-test. Check the event log for errors and
then restart the controller to put the module online. To restart a controller,
do the following:
1.

Select the system in the Configuration View panel and then select
Tools > Shut Down or Restart Controller.

2.

Set the following options and then click OK:

Operation=Restart
Controller Type=Storage
Controller=A or B

Verifying configuration settings

After replacing a controller, verify that system configuration settings are
set properly for your environment. Repeat the commands shown in
Recording configuration settings on page 2 and compare the current
values with those recorded before the installation. If necessary, change
the settings to their previous values. For more information, see online
help or the enclosure user guide.

Verifying the firmware version

After installing a controller, verify that the latest firmware is installed on
all controllers in the enclosure. Go to the HP Support website at
http://www.hp.com/support and navigate to the page for your
enclosure. If newer firmware is available, download the firmware from
the Web to your local system and install that latest version on the
controllers. For more information on firmware updates, see the enclosure
user guide.
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Returning failed items

In materials shipped with the replacement, HP specifies whether the
failed component must be returned. Follow the provided instructions.

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