SIT Report (Wan Noraiman, 17926, ME)

STUDENT INDUSTRIAL TRAINING
REPORT
SIT REPORT
ICB 3047
Name
: Wan Muhammad Noraiman
Matrix ID Number
: 17926
Programme
: Mechanical Engineering Department
Place of Training
: Highbase Strategic Sdn Bhd, Teluk Kalong
Period of Training
: January 18, 2016 August 19, 2016
HC Supervisor
: Haji Salleh Amri bin Zahid
UTP Supervisor
: Mohd Zulhilmi Paiz Ismadi
Wan Muhammad Noraiman
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Mechanical Engineering Department
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Acknowledgement
Firstly, I would like to be grateful to the Almighty One and Only God, Allah
s.w.t. Without HIS guidance and permission, none of these would have happened in
the first place.
Ultimate appreciation goes to my parents, without the sacrifices that they
have made in order for me to be able to study, I would not be able to study in
Petronas university of Technology in the first place. They are the ones that have
been supporting me in all kinds of supports a child could ever have even though I
have many downs rather than ups.
I would like to thank Highbase Strategic Sdn Bhd for giving me an
opportunity to have an internship here. Special appreciation goes to both of my
supervisors, Haji Salleh Amri bin Zahid playing the part as HC Company Supervisor
and Mohd Zulhilmi Paiz Ismadi playing the part as Petronas University of
Technology Supervisor.
With their help, I was able to undergo this internship without having to face
too much problems that may cause inconvenience in in the internship course or any
personnel involved in the process.
To conclude this acknowledgement, I would also like to thank you the
engineers and staffs at Highbase Strategic Sdn Bhd who have been helping me
during the course of my internship programme.
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Table of Contents
Contents
Pages
Introduction
General Overview of the Company
Core Business
Types of Products
Types of Services
10
Work Culture
11
Occupational Health & Safety
11
Safety Regulations
11
Trainings Provided
14
Company SOP
17
Work Environment
20
Team Work
20
Work Ethics
23
Work Experience
24
Skills Gained
25
Communications Skills
27
Time Management
28
Initiative
30
Knowledge
32
Understanding Job Requirement
33
Completing Task Given On Time
41
Discussion on Sustainability
42
Common Practice & Future Recommendations
42
Environmental
42
Economical
43
Political & Cultural Dimension
43
Conclusion & Recommendations

-
45
Overall Summary
47
References
48
Appendices
49
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Introduction
SIT & SIP Internship Program
This internship course is offered by Petronas University of Technology in

order to familiarize the students involved with the work environment. This method
will make the students to be able to adapt to working environment better when the
students have graduated from Petronas University of Technology.
The internship course is consisted of two different sections. The first part is
the Student Industrial Training (SIT). This part of the internship program is to
provide the students the basics of the industrial work environment provided by their
own respective companies. This SIT course will take the first four months of the
whole internship program.
The second part is the Student Industrial Project (SIP). This part of the whole
internship program will start after the SIT part ended. The purpose of this part of the
internship program is to familiarize students with real work tasks and projects.
These work tasks and projects will be given to the students by their respective
companies. The projects type and works may vary but they will teach the same
concept of being able to work on a project independently.
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Highbase Strategic Sdn Bhd
The assigned internship company was Highbase Strategic SDN BHD that
was located at Teluk Kalong at Kemaman. The full address is:
Yard 8: Operation Ofce: Lot No. D8, Kawasan Perindustrian MIEL Teluk Kalong,
Fasa I, 24000 Kemaman, Terengganu Darul Iman, Malaysia.
The department that was assigned by the host company supervisor was to be
under the Operation & Maintenance team at the Highbase Strategic SDN BHD. My
supervisor is Haji Salleh Amri bin Zahid. He is currently working at Highbase
Strategic Sdn Bhd as a project manager. I was assigned to assist and learn the T445
Tank Management Project that was present at that time.
The admin executive of the Highbase introduced every staff available at that
time in person so that the identity, designation and their faces can easily be
identified in case if needed in any work that may be involved in the future.
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Learning Outcomes
The learning outcomes summarized as before:
Student Industrial Training (SIT): Familiarize with work environments.
Student Industrial Project (SIP): Familiarize with real life projects or works.
When the student finishes each part of the SIT or SIP, the students are expected to
have at least the above learning outcomes stated earlier. Others than that the students
should be able to polish some soft skills needed for better efficiency in work
environments such as:
-
Punctuality
Work Conduct
Working Manners
Teamwork
Documentation Skills
Many others related job hard and soft skills that may be needed for future
working experiences were also learnt and obtained.
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General Overview of Highbase Strategic Sdn

Bhd
Highbase Strategic Sdn Bhd Information:
This company specializes in operation, repairs, and maintenance in terms of
Oil & Gas Industries. Highbase Strategic has been helping to encourage the
development of Oil & gas industry in Malaysia and will keep continuing to do so.
Highbase Strategic Sdn Bhd History in Malaysia
Highbase Strategic Sdn Bhd (HSSB) obtained its first oil & gas industry
license from PETRONAS Sdn Bhd in 2005. HIGHBASE was appointed by
PETRONAS under the Vendor Development Programme (VDP) for the scope of
Pressure Vessel Cleaning Services in July 2006. The company has successfully
graduated from the above program in September 2012.
In striving towards service excellence and good quality management
practice, HIGHBASE had also successfully acquired the ISO Accreditation (ISO
9001:2008) in May 2010 from Bureau Veritas Certification (Malaysia) Sdn. Bhd.
HIGHBASE offers comprehensive services for the cleaning, repair and
maintenance of pressure vessels and storage tank (fixed and floating roofs). These
services include project management; general & dimension survey; works coping &
work pack preparation; resource & procurement planning; project materials
procurement; pressure vessels / tanks cleaning, repair and maintenance; HAZMAT
& TENORM services; desludging; and waste / sludge collection & packaging etc.
Since 2005 until December 2013, HIGHBASE had successfully undertaken
about 200 projects covering more than 800 pressure vessels offshore and onshore.
HIGHBASE also has vast experience in undertaking various storage tank cleaning,
repair and maintenance projects at crude oil refinery and terminal. Leveraging on
our accumulated experience and comprehensive service capabilities, we can offer
better value propositions to our existing and future clients.
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Highbase Strategic Sdn Bhd Vision, Mission, & Commitment:
Vision:
-
To be a global service provider of choice for the Oil and Gas industry
Mission:
-
To provide advanced technologies and innovative solutions to meet

customers' needs
To enhance, expand and add value to the services to achieve continuous

growth
To promote balance in business operations through integration of economic,

HSE and social considerations
Our Commitment:
-
HIGHBASE is committed to provide its customers with excellent value

propositions through high quality products and services
HIGHBASE endeavors to optimize its resources and synergize its core

competencies by adopting best practices and standards to meet customers
expectations
HIGHBASE aspires to progress further by putting more emphasis on smart

partnerships and strategic alliances in order to offer better value proposition
to its customers
Having a proactive, dedicated and committed management team and

employees, HIGHBASE will continue to strive towards service excellence
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Core Business
The core business of Highbase Strategic Sdn Bhd is operation and
maintenance services. HSSB provides the essential services needed by the Oil & gas
industry to ensure that the Oil & gas industry can run smooth and efficient in terms
of time without having to have any kind of incidents or accidents that may halt the
workflow of a certain project.
The Highbase Operation & Maintenance team section is responsible for
making this possible. The team will ensure that everything is to be as it is and is
under control. The team is responsible for making work packs, work site surveys,
and closed out reports. These files are essential for keeping the projects that the
HSSB made contract with any company run smoothly and finish according to the
time frame given by the clients companies respectively.
Type of Products
Highbase Strategic Sdn Bhd does not have any specific product that is made
under the Highbase Company. The products used by the Highbase Company come
from the different manufacturers from different companies specializing in making
products specifically aimed for the best Oil & gas industry Operation &
Maintenance Services.
However, Highbase Strategic Sdn Bhd does offer the services of supplying
the necessary equipment, tools and consumables needed for the services that are
offered by the Highbase Strategic Sdn Bhd.
The Highbase Strategic Sdn Bhd is known for using the highest quality
materials possible for any services provided by the Highbase Company such as
maintenance, cleaning or services.
This is to ensure that every client of the Highbase Strategic Sdn Bhd will
always get the best service possible from our company and has the best possible of
satisfaction level.
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Types of Services
Highbase Strategic Sdn Bhd offers many type of services involving the matters
on Oil & gas industry. The services provided by the Highbase Strategic Sdn Bhd are
as the following:
-
Pressure Vessel Cleaning & Maintenance Services
Tank Cleaning & Maintenance Services for Fixed & Floating Roofs
Cleaning & Maintenance of Heat Exchanger, Column, Stripper, CPI &

Reactor
HAZMAT Monitoring & Decontamination Services
Blasting & Coating Services
Onshore/Offshore Facilities Modification
Supply of Manpower, Chemicals, Pipes, & Pipe Fittings etc.
TENORM Inspection & Monitoring Services
These services are offered by Highbase as these are essential and very important
in Oil & gas industry section. They are also meant to prevent or reduce the risk to
the most minimum of any undue interruption that may cause poor production rate of
our clients company.
They can also prevent other major breakdowns such as damages that can cause
financial losses and leakages that may harm the workers or the environments. These
services will be explained later in more details under the knowledge section.
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Work Culture
Occupational Health & Safety
Safety Regulations & Attire Rules
Highbase Strategic Sdn Bhd has always been encouraging safe work
conducts since its time of establishment. Highbase Strategic Sdn Bhd has created
some set of rules that are needed to be followed and will change under different
circumstances.
As for the safety of the office workers, Highbase Strategic has prohibited any
smoking activities inside any of the office internal areas. This is because the offices
are full of work pack documents that fill the wall shelves of the offices. Any fire that
may spark the papers may cause the entire building to catch on fire.
Other office rules includes the workers to follow proper office conducts. The
workers may not engaged in dangerous or risky activities that may bring harm or
hazard to the workers and the environment.
The standard attire set that is allowed in the office areas as shown as in the
picture above. The attire should always be at least smart casual with an optional of
wearing a coat when going to important events for official look purposes. The shoes
and socks are allowed to be taken off when entering non-shoes office areas.
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As for the safety of the workers that work in the yard section at the back of
the office, they have different rules needed to be followed compared to the office
workers. The main rules concept is that to ensure the safety of the yard workers in
case of any unavoidable incidents or accidents that may occur.
The yard safety rules are almost similar to any field site workers in any Oil
& Gas Industrial safety rules except the rules are not as strict. The Personal
Protective Equipment (PPE) must always be worn by any worker in the yard section
regardless of any worker. An office worker must comply with these rules if he or she
wants to go to the yard section. The minimum PPE equipment that must be worn to
enter the yard area are a set of coverall, a hard hat, and a pair of safety boots.
Standard Personal Protective Equipment (PPE) consisted of a Hard Hat, a Coverall,

& a pair of Safety Boots worn by Highbase Strategic workers when doing any work
that involves risks of having accidents or injuries.
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Highbase Health, Safety, & Environment Objectives

It is the policy of Highbase Strategic Sdn Bhd that all possible steps will be
taken to prevent accidents and injuries and create a safe and healthy work
environment for all our employees.
Highbase Strategic Sdn Bhd is committed to:
-
Ensure the operations are carried out in accordance with legal requirements,
industry standards and best practices.
Ensure the health and safety of all our employees are not compromised.
Instill personal interest and responsibility in Health, Safety and Environment

(HSE) aspects in all our employees.
To achieve the objectives of this Policy, we will establish a safety culture to:
-
Prevent accidents and injuries in all our operations.
Minimize risks to our employees and other stakeholders.
Prevent pollution to the environment.
We believe that every employee has a part to contribute towards minimizing or

eliminating safety and health risks. Accordingly, we expect all our employees to
play a proactive role in sustaining excellent safety performance.
We will continuously promote safety culture and enhance HSE management
system to ensure that our employees are proactive in dealing with HSE matters. We
will also support safety initiatives driven by our clients to help improving the safety
and health of our employees and theirs.
Noor Jasni Zakaria
Managing Director
Highbase Strategic Sdn. Bhd
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Trainings Provided
Highbase Strategic has offered some in work trainings provided by the
Highbase staffs themselves and some are provided from an external companies.
Operation & Maintenance Workflow Process
The first training provided by the Highbase is to learn the workflow process
of the Highbase Operations & Maintenance Department. The engineers assisted in
how to learn the work flow process. The necessary files such as the Work Pack,
Work Site Survey Report and Closed out Report were studied properly.
Work
Pack
Files
Closed
out
Report
Some examples of the files needed to be done at Highbase are shown as

above. The Work Pack needs to be done before a project while the Closed out
Report after a project is finished. The major difference is Work Pack contains
analysis and information to make the project runs smoother but a Closed out Report
merely reports the whole progress of a finished project.
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NIOSH Safety Lecture for Oil & Gas Safety Passport Requirements
Then, Highbase provided training in order to acquire the Oil & Gas Safety
Passport (OGSP). The OGSP can only be acquired by attending the lecture that is
provided by NIOSH Safety Centre on Thursdays. The lecture provides the
participants the necessary safety regulations from multiple companies. The lecture is
started at 0800 hours and ended at 1700 hours.
The NIOSH Safety Centre provided the necessary reading materials as well
as testing materials to each participants before starting the lecture. Then the lecture
begins and will take breaks in intervals of 3 hours each with 30 minutes break in
between.
Before each break, the participants must answer the provided testing
materials with the correct answers based on the information provided by lecturer
beforehand. The participant must have the minimum amount of correct questions
answered, failure to do so will result the participant to fail and need to repeat the
lecture again.
After the Safety Lecture by NIOSH Safety Centre is finished, the participants
will be notified when their OGSP cards are finished. The OGSP card is finished in
about 3 working days.
The OGSP card that was
acquired in 3 working
days after attending the
NIOSH Safety Lecture.
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Equipment and Consumables Details Training at Yard Section

Although an Engineer is not primarily used for any manpower work, it is still
essential for an engineer to be able to identify the tools, materials, and equipment
that are being used by the company.
This training is provided by the Highbase and assigned under the supervision
of the quartermaster of the Yard section. Each item is introduced and explained by
the quartermaster.
The specifications and purpose of each tool, equipment or consumables was
studied. The quartermaster will briefly demonstrate the how to use any tools,
consumables or equipment properly in a working site as well as precautions needed
to be taken in order to operate them.
The pictures above shows the work station located at the back inside the
Highbase building. The work station is specifically located behind the area where
the admin executive is located.
Many tools, equipment and consumables that are going to be used by
Highbase Strategic Sdn Bhd are stored here. However, large scale items such as
giant compressors and vehicles are stored somewhere else or just being rented out
when needed.
The specifications and purposes of each tool are studied and recorded for
future reference purposes for incoming projects or any work that may need the
knowledge.
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Company (SOP) Standard Operating Procedure

Standard Operating Procedure HSE Level 1
1.0 Leadership and Commitment
2.0 Policy & Strategic
HSE Policy and Administration

Strategic Objective
3.0 Organization Resources &
Organization Structure &
Documentation
Responsibilities
Training & Competency
Communication
Documentation & Control
4.0 Evaluation & Risk Management
Identifying of Hazards and Effects

Evaluation
Recording of Hazards and Effects
Risk Reduction Measures
5.0 Planning
General
Asset Integrity
Procedure and work Instruction
Management of Charge
Contingency & Emergency Planning
6.0 Implementation and Monitoring
Activities and task

Monitoring
Records
Non-compliance and corrective action
Incident Reporting and follow up
7.0 Auditing and Review
Auditing
Audit Plan
Audit Procedure
HSE-MS Review
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Standard Operating Procedure HSE Level 2

1.0 Document Issue Control
2.0 Philosophy and Policy
HSE Philosophy
Policy
3.0 HSE Programme
Objectives
Mobilization Requirement
Work Procedures
Training
Safety Meeting
Safety Inspection and Audit
Annual Programme
U-See U-Act Programme
4.0 General Safety
Housekeeping
Office Safety
Personal Protective Equipment
Fire Fighting and Life Saving Equipment
Accident Reporting and Investigation
5.0 Construction Safety
Tools and Equipment

Permit to Work
Equipment Safety Passport
Construction and Maintenance Work
Occupational Health & Hygiene
Waste Management and Disposal
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Standard Operating Procedure Level 3

1.0 Record Management
2.0 Incident Report and Investigating
3.0 Radiation Safety Procedure
4.0 Inspection and Maintenance of Equipment
5.0 Scaffolding Procedure
6.0 Internal Audit
7.0 Emergency Response
8.0 Project HSE Plan
9.0 Hazard Effect Management Process
10.0 PPE Management
11.0 Pneumatic Testing
12.0 Schedule Waste Management
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Work Environment
Team Work
Team Work is a very important factor in any major companies especially
engineering companies. Highbase Strategic Sdn Bhd is also not excluded of in need
for a good team work among the staffs in the company. A good team work is very
important in order to ensure the work flow is as smooth as possible. A good team
work also prevents late due date submissions on necessary document files, halt of
projects, delay starts of projects, financial loss, and the most important, customer
satisfaction.
Most of the work that is need to be done in Highbase Strategic need a very
good team work value. This is because most of these works needs everyone in the
Operation & Maintenance Department to use each of their specialized skills in order
to complete the whole project.
Pressure Vessel Maintenance Team Chart
Work Pack Execution for any Involved Projects

In the Operation & Maintenance Department, the department firstly need to
make a work pack file for any project before starting it. The Work Pack file alone
has several sections inside it such as work site survey reports, site photo reports,
certificates and clearance passes of the field workers, approval from the project
manager or CCO, and even some extra data that may varied across different
projects.
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So in order to complete these files in the Work Pack. The Operation &
Maintenance Department has divided the tasks among the workers to finish each
type of the section so that the whole work pack can be done faster, more accurate,
and less mistakes done. The engineers in the Operation & Maintenance Department
will collaborate with each other to obtain the necessary files needed for any of the
field site report sections such as Field Site Photo Reports, Field Site Work Survey
and similar files.
The other staffs in the Operation & Maintenance Department such as the
admin executive, the head resource executive, and the yard quartermaster will
ensure the completion of other necessary and essential files such as the certificates
and clearances pass of the incoming field workers for the project, the making and
checking of the competency cards of incoming, and the amount and type of tools
that are needed for any files involving others that the field site report.
Then, for finalization processes, the files obtained from both side of the
working team will be combined and compiled into a file. Hence, the work pack for
any involving project is completed in a faster and better manner. The files are then
checked by thee project manager for final approval process. After being approved,
the work pack will be considered pass and done.
Customer Service
The Highbase Strategic Sdn Bhd is also committed in giving the best
possible customer service for the clients whether for only asking thee price packages
for certain projects or even any related questions about Highbase Strategic Sdn Bhd.
The staffs from different sections will work together on this matter. For
example if a client calls for a price package for a certain project, the engineers and
the resources manager will determine the price that is suitable for that time without
jeopardizing the quality of the service.
These steps are necessary as the pricing of the services may vary across as
the consumable supplies, the economic condition, and even the contract prices for
the field workers may vary at different times.
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When the data is obtained, the price package or any related answers asked by the
clients earlier is sent directly to them by their preferred methods of emailing or
calling them directly.
Team Work Essentials & Maintenance
Although team work can enable a certain company to be able to do things in
a faster manner, an unorganized team work can cause the team to perform poorly
and may cause even more problems in the work process such as conflicted files,
wrong file sections, and even late synchronization between the teams.
So, in order to avoid these, the Highbase has made some necessary rules that
are needed to be followed by each of the team. The rules are rather simple and
effective. The rules are that the work must be done within the period of time given
by the clients. But the team can decide whether to submit their parts early or just in
time for the deadline due date and time given.
Highbase Strategic is also quite unique in maintaining the efficiency of the
teamwork in the company. Weekly, a meeting known as Super Meeting is
conducted and it involves every single workers in Highbase no matter what their
rank and position are. The meeting would discuss some things among each other on
how to improve the current team work efficiency for best work production possible.
As a result, the workers will be always be reminded that the Highbase

Strategic Sdn Bhd always put work quality first for their clients as goes the saying
made by the Highbase Strategic Sdn Bhd, Together We Make It Better.
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Work Ethics
Like any other companies, Highbase also has the work ethics codes that are
needed to be followed by the workers. These coded will serve as a guideline for the
workers so that they know the necessary and correct way in doing their daily work.
The work ethics in Highbase Strategic Sdn Bhd are rather simple and
according to standard common sense that are needed to be applied according to
todays working standard.
The common work ethics codes that are practiced by the workers in Highbase
Strategic Sdn Bhd are:
-
Maintaining good manners.
Maintaining good working culture.
Maintaining good overall discipline.
Maintaining good overall characters value.
Maintaining good client and worker relationship.
Maintaining the assets of the Highbase properly.
Avoiding personal interests and matters in works.
Avoiding any bad business such as briberies and stocks blackouts.
Therefore as a worker for the Highbase Strategic Sdn Bhd, the workers must
always improve themselves for the betterment of Highbase Company by practicing
good sub-ethical codes when doing their work:
-
Always showing good manners, good work conduct, and good attire setup
when dealing with anyone whether they are clients or office mates.
Always use proper procedures and working process when executing any
work that is needed to be done for Highbase Strategic Sdn Bhd.
Always being a person with compromise and being considerate to anyone

whether to clients or office mates as long as the requests are within reason.
Always execute any work involved with Highbase Strategic Sdn Bhd in a
professional manners.
For being at Highbase Strategic Sdn Bhd for some time, the codes are realized to
be very important to maintain the good health social and business status for
Highbase.
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Work Experience
Skills Gained
The Highbase Strategic Sdn Bhd has taught many skills that are necessary in
order to be able to work in a working environment effectively. The skills gained
from the Highbase Strategic Sdn Bhd are mostly enhanced skills that are already
possessed in the first place. The difference is that the skills are honed and to be
upgraded from an amateur level to professional level.
Working Skills Learnt
The technical skills such as doing proper files management such as doing
work pack procedures and proper closed out reports taught the importance of
making the files presented to the clients company to have as much useful
information for the involved project but at the same time being compact and
professionally arranged format. The files will represent the image quality of the
management of the Highbase or any company that uses this method of presentation.
Other technical skills learnt is the ability to read complicated engineering
schematics diagram given by the engineers. This improved ability will surely help to
work better in any engineering working environment as the information being taken
out from the diagrams can be done in a faster and more efficient manner.
Others than the technical skills given earlier, passive no technical skills are
also learnt such as good file managements, effective communication process, and
time management ability are also obtained.
Highbase Strategic Sdn Bhd taught these passive skills. As a result,
managing files has become much more efficient and will not take up any
unnecessary excessive time taken for editing, printing and compiling the files
needed for a certain project whether before (Work Pack) or after (Closed out Report)
project.
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Some of the drawings examples

that are studied and learnt during
the internship training.
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Some of the drawings examples

that are studied and learnt during
the internship training.
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Communication Skill
Communication skills is one of most fundamental skills to mankind but also
currently the most important skill needed for any working environment. Highbase
Strategic Sdn Bhd always encourages all staffs to practice good professional
communication skills to anyone while working. This is to ensure that the social
status of the Highbase can be increased among the society or maintained properly.
Communication Skills among Workers
The communication skill is not only about how to speak professionally or in
some sort of office style communication only. The communication skills taught at
Highbase Strategic Sdn Bhd is more to what communication skill is most effective
for a certain communication circumstances while doing business and projects.
For example, engineers will communicate among the engineers by using
standard communication by using ISO standard files such as standard CAD
drawings, standard calculations and standard code names for materials according the
world ISO standards. This is the most effective communication among the engineers
as the items, dimensions, and the necessary procedures needed to be done are
explained very accurately and has no communication flaws or errors.
But, different kind of communications are executed between engineers and
the field workers. This is because the work needs to be done quickly rather than the
need for super accurate results as long as the work done is within the acceptable
range. This is important as the more time taken for a certain project to finish, the
more money or financial value goes to the drain. So, the engineers simplified the
communication skills such as making rough easy to read sketches, direct names of
the products and items needed for the operation and the purpose of the project is
stated out.
This is to ensure faster and more efficient working procedure as even though
the field workers know how to read the standard engineering procedures and such, it
will still take time for them to interpret the data and this will cost time and
eventually money.
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Communication Skills among Clients

As for the communications skill applied to the clients, the workers at
Highbase Strategic Sdn Bhd will adjust their communication skills as per needed
according to the clients need.
For example, the clients will tend to ask for the prices, packages of services
provided, and time taken for the project to finish. So, the question will be sent to the
engineers by the admin executive and will be analyzed. The engineers will find the
proper procedures, items, and the time needed to finish the project as per asked by
the clients.
After all of the data are obtained, the data will be simplified and then sent to
the admin executive in order to be sent to the clients through their preferred channel
such as email, messages, or calls. If the client is dissatisfied with the packages
offered by the Highbase, the engineers will explain whether a compromise can be
done or simply the request was just not achievable or being too risky.
If both side of the party, clients and Highbase Strategic Sdn Bhd, agreed to
the terms made earlier by both sides, the work pack for the project will soon begin
and the project will be executed according to Highbase Strategic Sdn Bhd standard
procedure.
Time Management
Highbase Strategic taught that time management in a company is very
important. This is because a good time management will ensure the work done to
run smoothly and according to the due date or period of time given. If the time
management is bad, the projects involved may be in a risk of not being executed and
may cause problems even if are able to be executed. These problems may cause
financial loss to the Highbase Strategic Sdn Bhd or even worse, a bad reputation in
terms of business social status.
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Highbase Strategic Sdn Bhd Working Hours

Highbase Strategic Sdn Bhd working hours is quite flexible and forgiving for
the workers. The standard international working hours should be around 0800 hours
until 1700 hours and fulfilling the 9 working hours needed for any daily work.
At Highbase Strategic Sdn Bhd, the working hours can be chose form 0800
hours until 1700 hours or 0900 hours until 1800 hours for any working days. The
fingerprint attendance provided by Highbase Strategic Sdn Bhd is very flexible so
that the workers can choose the time range given earlier as long as the full 9 working
hours is fulfilled.
The finger print attendance system used by Highbase Strategic Sdn Bhd. The
fingerprint attendance will take the time of coming in and out of the office.
Highbase Strategic Sdn Bhd Working Time Range
The workers at Highbase Strategic values time management very much.
They follow the procedures and the working process for the particular time quite
strictly. They do not practice lateness or any delay in their working process that may
cause delays in projects or even worse the dismissal of project contracts.
Even so, the workers also set the maximum working rate for a certain
working procedure. The time will vary among the working procedures according to
their work size, needs, and priorities. This is to ensure that the works being done is
not too quickly executed. Works that are done too quickly and may surpasses the
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human limits of the workers will tend to have a lot of errors and mistakes that may
cause problems for the projects in the future.
Highbase Strategic Sdn Bhd Working Leave
At Highbase Strategic Sdn Bhd, the company treats the workers as humans
rather than fully fledged compulsory working people. The workers can ask for
unpaid leave relatively easy as long as the reason is stated and being logical and
acceptable. This procedure of unpaid leave is very important and needs to be done
before the leave as the works can be rearranged among the workers to fill up the
temporary absence.
Personal Time Management Skills Gained from Highbase Time Management
Process
The personal skills obtained from Highbase Strategic Sdn Bhd was to be
very adaptable to time managements according to the circumstances at that
particular time. That being said, one must always be punctual in their work so that
the work flow will not be interrupted but must not be too quickly executed in order
to avoid unnecessary errors made in the too fast process. Other personal skills
obtained was to make the notice of absence earlier to prior date. This is also very
important as the workers will be notified earlier and can adapt to the temporary
change accordingly.
Initiative
Initiatives Honed
The first initiative honed during working at Highbase Strategic Sdn Bhd was
to be able to solve the incoming challenges in a new work environment. The
challenges provided by Highbase Strategic Sdn Bhd should be done in a professional
manner so that the professional skills may be enhanced for a better working
experience and results in the future.
The second initiative is the independent working data collection. This
initiative was gained in order to enhance one knowledge without in need of
excessive tutoring or help from any third parties as much as possible. This initiative
will help oneself to be able to provide to the self independently in terms of any
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working data needed for a certain company without burdening the workmates and be
more efficient in work.
The third initiative honed is the initiative to research for more knowledge
without the need to be encouraged by third parties. This initiatives was obtained
when one wants to be able to have as much knowledge about the working company.
This initiative will be able to help one to be better in terms of knowledge of a work
environment or even better to be fully independent in any working fields.
To conclude, these initiatives gained during the internship training are very
important to develop oneself to be a better person and to able to perform better in
any working environment offered in the near future.
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Knowledge
Understanding Job Requirement
The jobs that are done at Highbase are very essential to any Oil & Gas
Company. The operation, maintenance and even fixings done by Highbase helps
improve a lot of Oil & Gas Company in order for them to be able to work
proficiently. The Highbase Strategic Sdn Bhd can be considered as a very important
catalyst for the development of Oil and Gas Industry.
At Highbase Strategic Sdn Bhd, many new things have been learnt in this
part of the internship program. The knowledge about how to adapt to working
environments as well as learning technical skills along with it. The technical skills
that have been learnt proved to be useful for future applications.
Highbase Engineering Knowledge Learnt During the Internship Course
The things that had been learnt while doing the internship program is the
works that are related to the maintenance services that are done by the Highbase
Strategic Sdn Bhd. This includes normal maintenance services, replacement or
fixing services, and supply services for any type of vessels and tanks used by the oil
and gas company.
The services provided by as stated in earlier pages Highbase Strategic Sdn Bhd
are as the following:
-
Tank Cleaning & Maintenance Services (Fixed & Floating Roofs)
Cleaning & Maintenance of Heat Exchanger, Column, Stripper, CPI, and

Reactor
Blasting and Coating Services
Onshore / Offshore Facilities Modification
Supply of Manpower, Chemicals, Pipes & Pipe Fittings etc.
TENORM Inspection & Monitoring Services.
These methods are necessary in order to ensure that any Oil & Gas Company
involved in the process to be able to continue operating without having to be
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interrupted and may cause damage physically or financially. The basic summary
information some of services will be explained later.
Maintenance services offered by Highbase Strategic Sdn Bhd is consisted of
basic maintenance that may be needed for long term running vessels or tanks
systems that are used by the Oil & Gas Company. This measure will make sure the
operating tanks and vessels will always be able to perform at the highest capacity as
possible without the risk of having any incidents or damages that may occur during
their continuous operations.
This section is consisted of three sub-sections:
Highbase Strategic Sdn Bhd also offers replacement and fixing services for
the vessels and tanks in the Oil & gas industry. Any partially non-working vessels or
tanks that can be fixed will be tuned up and adjusted so that the vessels and tanks
will perform at its peak condition again. If some parts of the vessels and tanks are
damaged, the damaged parts will be replaced with the new ones so that the vessels
and tanks can operate again without the need of replacing the entire tanks or vessels.
This method is very favorable as it is very effective but also vey cost and time
efficient.
Highbase Strategic offered consumables, tools, equipment and even
manpower needed in order to finish a certain project. Clients wishing to make a
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contract project with Highbase can discuss on the suitable budget needed for the all
in one package offered by Highbase Strategic Sdn Bhd. Through this discussion,
Highbase Strategic Sdn Bhd will be able to execute the project without the need to
involve third party suppliers. This method helps Highbase Strategic Sdn Bhd to be
able to do the project more swiftly, less time consuming and the most important is to
be able to be on schedule.
Tank Cleaning & Maintenance Services (Fixed & Floating Roofs)
This section is focused to clean or maintain the Fixed or Floating Roof
systems that most of the tanks in Oil & gas industry Companies have.
The fixed roof is a very general thing for any tank to have. It is basically just
a roof system at the top of the tank with no advanced feature that the floating roof
has. It is just a basic rooftop protection against weather and environmental hazards
that may cause impurities inside the stored liquid in the tanks.
Floating roof is consisted of two sections which are Internal Floating Roof
and External Floating Roof system. The internal and external floating roofs are
designed to minimize vapor zone coming from thee fixed roof storage above any
stored liquid in any tank system. The system reduces emissions and evaporative
losses that may cause the products to be reduced in terms of stored liquid amount in
the tanks.
Both internal and external floating roof have the seal that prevents the vapor
from escaping from the stored liquid tanks. The major difference that can be seen
between the internal floating roof and the external floating roof system is that the
internal floating roof system has the seal inside of the roof while the external
floating roof has the seal outside of the roof.
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Stored Liquids
Floating roof that will change vertical position depending on the level of the liquid
stored inside the tank.
The internal floating roof system has the seal inside of the roof while the
external floating roof has the seal outside of the roof as shown in the figure above.
Cleaning & Maintenance of Heat Exchanger, Column, Stripper, CPI, and Reactor
Heat Exchangers:
Information.
Heat exchangers main purpose is to control the variables in terms of heat in the
liquid that passes through it.
Effects.
A poorly maintained heat exchangers can cause fouling in the process such as
particulate, corrosion, biological, crystallization, chemical reaction and freezing
fouling. This may affect the production rate or the cost of the final product.
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Column:
Information.
Columns (Fractionating Column) are responsible for the process of fractional
distillations that are performed to produce different oil types at different sections.
Effects.
A poorly maintained column can cause the oils not meeting the production rate
target for each different section and may cause the impurities of the final products.
Stripper:
Information.
The stripper main function is to execute the process called stripping. The stripping
process is a physical separation process where the liquid stream is treated with a
vapor stream in order to remove any components inside the liquid stream that can
cause impurities in the liquid stream.
Effects.
A poorly maintained stripper will cause impurities to present inside the treated liquid
and hence will reduce production rate and final cost of the product.
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CPI:
Information.
CPI (Corrugated Plate Interceptor) is a type of oil separator that works based on
relying on the gravity of the earth. This method is suitable for oily wastewater
treatment for reducing or eliminating hazardous wastes inside.
Effects.
A poorly maintained CPI will cause higher untreated liquid ratio. The ability to
reduce construction cost and the ability to facilitate maintenance are reduced.
Reactor:
Information.
The reactor or known as the Fluid Catalytic Cracking (FCC) is an equipment that
converts high boiling and high molecular weight of the hydrocarbons inside the
petroleum crude oil that is practically unusable as fuels into usable oils such as
gasoline, olefinic gases, and other consumable products.
Effects.
A poorly maintained reactor or FCC will produce undesirable results of the final oil
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products. The oils may have impure hydrocarbons left inside them and will cause the
cost and the production rate to decrease.
.
This service is mainly focused on contamination detection and the
decontamination process if necessary and needed in case of areas present with
contamination. The contamination can be present in all kind of states whether they
are solid, liquid or in gaseous state. Contamination is more to hazardous materials
rather than dirty materials.
Contaminated areas can be determined by seeing if the substances involved
are hazardous to biological beings such as humans, animals and even the
environment. If the area proves to contain hazardous materials that can harm
biological beings, the decontamination team will come in and decontaminate the
area by neutralizing the area with neutralizing chemical substances so that it will be
safe or just simply removing the contaminated objects in the area and sent to proper
facilities to dispose of them.
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Blasting & Coating Services
Blasting & Coating is a service provided by Highbase Strategic Sdn Bhd can
be described as replacing the coating that can be applied on the outside or the inside
of the tanks or vessels in need of coating replacement.
This procedure is firstly started by applying sand blasting onto the surfaces
that are desired to be changed of their protective coating. Then after the blasting
process is finished, the coating process can be done for the finalization process.
Onshore / Offshore Facilities Modification
This service is provided by Highbase Strategic Sdn Bhd mainly focused on
upgrading the existing facilities that are already present at the oil & gas industry
work areas whether the work are is onshore or offshore. The usual methods of
upgrading the facilities will vary across different work areas but they all have the
same concept as the following:
Construction & installation
Increase critical safety of the work areas.
Enhancing the production rate of the facilities.
Enhancing the life span of the existing facilities.
Reducing the production shutdown time of the work area facilities.
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Supply of Manpower, Chemicals, Pipes & Pipe Fittings etc.
Highbase Strategic offers the all in one package for managing manpower and
supplying the consumables needed for a certain project. Highbase can supply the
chemicals needed for the cleaning, soaking purposes or even supplying pipes and
pipes fittings for the piping connections. Highbase also offers supplies of other parts
such as gaskets and tools needed.
TENORM Inspection & Monitoring Services
Highbase Strategic Sdn Bhd also offers TENORM Inspection & Monitoring
Services. Technologically Enhanced Naturally Occurring Radioactive Materials
(TENORM) is a type of materials that gives out increased radioactive properties due
to human activities in the past.
The background natural radioactivity given by the natural environment such
as rocks is not counted as TENORM. TENORM Inspection & Monitoring is quite
critical as if the recommended time frame monitoring and inspection is followed,
then the environment can be prevented from having too much TENORM density
occurring over time.
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Completing Task Given On Time

During the internship course, the host company, Highbase Strategic Sdn Bhd
always encourage people not to submit any work later than the designated time
given for each task. Even if the work does not need to be rushed, Highbase has
taught that submitting the work tasks early but still maintaining a good speed ratio of
doing work is better than submitting the work last minute.
This culture is heavily practiced at Highbase because the mistakes in the
work tasks can be detected if any is present. The work tasks such as making work
pack or closed out reports, taking out supplies, and managing manpower will be
easier to make and will have less errors than the conventional deadline submission
type work.
However, doing tasks in the last minute should not be done as it will tend to
cause a lot of mistakes and errors that may cause inconvenience when the task is
continued later or may even burdening the work colleagues.
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Discussion on Sustainability
Common Practice & Future Recommendation
Environmental Sustainability
Although the oil & gas industry is very important to the modern world as the
industry provides the fuel necessary for our vehicles and electricity, the environment
quality and perseverance is also as important as the industry itself.
Highbase Strategic believes that if the environment is not maintained
properly or even worse totally being neglected, disasters and hazardous
circumstances will tend to happen that will not only harm the individuals in the
damaged environment but also damaging the industrial sectors in terms of financial,
social status, and the most important is the level of civic consciousness.
Highbase Strategic Sdn Bhd noticed the importance of maintaining balance
between the industrial work and the environment. Highbase Strategic implements its
beliefs by making a few company rules that must be followed before, during, and
after doing any projects that is involved in Highbase Strategic Sdn Bhd. The work
that involves wastes being made before, after, and while doing the work must have
the wastes being disposed properly according to the standard procedures according
to the international standards.
The wastes that are typically produced after a certain project are consisted of
two types of wastes, domestic waste and scheduled waste, domestic wastes are the
normal non-hazardous wastes that we can see every day even in normal
neighborhood areas such as excess woods, papers, plastics and any other normal
non-hazardous wastes.
As for chemical wastes such as chemical sludge from cleaning a tank that
need to be disposed are not allowed to be disposed directly into the environment
whether on land, in water or sea, or even in air. The chemicals must be properly
enclosed in designated containers given by the health sector and then sent to the
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nearest certified company at specializes in disposing the dangerous and harmful

chemical properly.
Highbase also tightly implements a very good final housekeeping after any
work whether the work is hazardous or just normal harmless maintenance. Highbase
Strategic believes that an excellent housekeeping will keep the work area clean and
easy to maneuver as well as preventing risks of accidents that may cause pollutions
to the environment such as leakage of wastes and hazardous chemicals.
Economical Sustainability
Highbase Strategic Sdn Bhd has been contributing to the oil & gas industry
development in Malaysia for a long time and will continue to do so. In fact, many oil
& gas giant companies such as PETRONAS, Shell, and Buller prefer Highbase Sdn
Bhd for their oil & gas maintenance and other services.
This achievement is possible thanks to Highbase Strategic Sdn Bhd workers
always striving to achieve the best result possible at an affordable service for their
company clients without compromising the final work quality at all.
Highbase believes that even if profit is very important for any company, the
quality must not be compromised. This is because if poor quality is made in the final
work result because of irresponsible acts such as using low quality materials to
minimize purchase price or even works that are not done properly according to the
procedure will tend to cause issues that can halt the operation of the clients company
or even worse major issues like working disasters, chemical leakage, and similar
circumstances.
Political & Cultural Dimensions
Highbase Strategic Sdn Bhd has always been keeping its political status as
neutral to any kind of politics that may occur in this country. Highbase Strategic Sdn
Bhd also does not allow excessive and unnecessary political discussion, display &
similar events that may cause discomfort among the workers or even create the risk
of the workers arguing with each other in a bad manner.
However, Highbase Strategic always encourage its workers to be open
minded and accepting to others culture. Highbase encourages its workers to respect
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any people with any political or cultural belief as long as worker or the client
practice it in a moderate amount.
Highbase encourages its workers to create good relationships with any other
company no matter if the company is a client company or competing company.
Highbase believes that maintaining the harmony of the overall relationship between
Highbase and all type of external relationship is good for the social sustainability of
the whole company.
The above picture shows a friendly bowling match held between the Highbase
Strategic Sdn Bhd workers and Petronas PME4 workers to enhance good harmony
relationship.
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Conclusion and Recommendations

As a conclusion, this internship program held by Petronas University of
Technology is a very useful education gateway for the students to be able to realize
and hone their potential in working environments. The students will also develop
other passive skills such as having own initiatives to develop oneself for the
betterment for self, company and the community. This program has helped to widen
the view and vision for the future.
Although the internship program was good in overall status, there is always a
room for improvement for the implementations made by the HC Company or the
university itself. These recommendations are to ensure the best possible learning
experience obtained during the internship programme.
Recommendations for the HC Company:
-
Conduct more field site visits so that the understanding of the work done in
the office can be improved or enhanced by observing the work done at the
field sites.
Prepare a training course and timely schedule so that the internship

programme can go smoother and does not need unorganized work load given
that would cause learning irregularity.
Provide more work that is more related to the field of engineering that is
involved during the internship.
Provide proper equipment and tools so that the work that is needed to be
done can be carried out smoother and can prevent excessive disruption or
disturbances to the real workers.
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Recommendation for Petronas University of Technology:

-
Provide some sort of pre-training for the students at the university for the
students that will go for the internship so that the students will be better
prepared.
Implement real life studies about the industrial work done by the world
standard for any course so that the students will learn more the facts of the
work that they expected to be involved in the future or in the internship.
Implement better management system for the internship programme so that

the students will be involved in an internship related to their field of studies
rather than going through something that is not related to their course.
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Overall Summary
The Highbase Strategic Sdn Bhd has taught many skills that are very useful
for the future whether in terms of technical engineering skills or non-technical
passive skills. Both are very important in contributing oneself to be a better
performer when the time to be in a professional career comes.
A lot of other things have been learnt besides in just technical or nontechnical skills. Other important things such as being more adaptable to the working
environment was obtained as the working experience was obtained when doing the
internship at Highbase Strategic Sdn bhd.
Basically, the internship programme could be considered as successful. The
objectives of the internship programme were achieved in smooth, scheduled,
arranged and proper manner. Highbase Strategic Sdn Bhd has allowed some the
studies and the theories that was learnt in the university to be implemented in the
real life field of work.
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References
Personnel References:
-
Haji Salleh Amri bin Zahid

Project Manager
Mr. Arus Mercucita

Project Engineer
Reading References:
-
Highbase Strategic Sdn Bhd Company Profile
Various types of work packs and closed our reports that were compiled in
Highbase Strategic Sdn Bhd.
Reverse Phase HPLC Column by Ronald E. Majors
Reactor Engineering by Ken K. Robinson
Optimizing the Cleaning of Heat Exchangers by Richard E. Putman
Other References:
-
http://www.float-tek.com/
www.hicrom.co.uk
http://www.aelb.gov.my
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Appendices
Some of the achievements given to Highbase for excellent work quality.
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Some of the achievements given to Highbase for excellent work quality.
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Level 1: HSE Management System SOP Manual
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Level 2: HSE Management System SOP Overview
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Level 2: HSE Management System SOP Overview
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Some of the Hazard or Caution Signages made during the Internship
Some of the Competency Cards made during the Internship
54

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STUDENT INDUSTRIAL TRAINING

: Wan Muhammad Noraiman

: Mechanical Engineering Department

: Highbase Strategic Sdn Bhd, Teluk Kalong

: January 18, 2016 August 19, 2016

: Haji Salleh Amri bin Zahid

: Mohd Zulhilmi Paiz Ismadi

Wan Muhammad Noraiman

Mechanical Engineering Department

Wan Muhammad Noraiman

Mechanical Engineering Department

Wan Muhammad Noraiman

Mechanical Engineering Department

General Overview of the Company

Occupational Health & Safety

Understanding Job Requirement

Completing Task Given On Time

Common Practice & Future Recommendations

Political & Cultural Dimension

Conclusion & Recommendations

Wan Muhammad Noraiman

Mechanical Engineering Department

This internship course is offered by Petronas University of Technology in

Wan Muhammad Noraiman

Mechanical Engineering Department

Highbase Strategic Sdn Bhd

Wan Muhammad Noraiman

Mechanical Engineering Department

Wan Muhammad Noraiman

Mechanical Engineering Department

General Overview of Highbase Strategic Sdn

Wan Muhammad Noraiman

Mechanical Engineering Department

Highbase Strategic Sdn Bhd Vision, Mission, & Commitment:

To provide advanced technologies and innovative solutions to meet

To enhance, expand and add value to the services to achieve continuous

To promote balance in business operations through integration of economic,

HIGHBASE is committed to provide its customers with excellent value

HIGHBASE endeavors to optimize its resources and synergize its core

HIGHBASE aspires to progress further by putting more emphasis on smart

Having a proactive, dedicated and committed management team and

Wan Muhammad Noraiman

Mechanical Engineering Department

Wan Muhammad Noraiman

Mechanical Engineering Department

Pressure Vessel Cleaning & Maintenance Services

Cleaning & Maintenance of Heat Exchanger, Column, Stripper, CPI &

HAZMAT Monitoring & Decontamination Services

Blasting & Coating Services

Onshore/Offshore Facilities Modification

Supply of Manpower, Chemicals, Pipes, & Pipe Fittings etc.

TENORM Inspection & Monitoring Services

Wan Muhammad Noraiman

Mechanical Engineering Department

Wan Muhammad Noraiman

Mechanical Engineering Department

Standard Personal Protective Equipment (PPE) consisted of a Hard Hat, a Coverall,

Wan Muhammad Noraiman

Mechanical Engineering Department

Highbase Health, Safety, & Environment Objectives

Instill personal interest and responsibility in Health, Safety and Environment

Prevent accidents and injuries in all our operations.

Minimize risks to our employees and other stakeholders.

Prevent pollution to the environment.