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We fully expect the numbers to continue to fluctuate as homes are tested and retested. Our goal is to continue to reduce the number of homes reporting lead
concentrations at indoor plumbing fixtures that are used to draw water for cooking and
drinking.
We are averaging 15 to 20 homes per day for sampling. Staff is currently making
approximately 70 calls per day to schedule these 15 to 20 sampling appointments. The
challenge with the appointments is the requirement for First Draw sampling, which
requires that residents use no water for at least six hours prior to the sampling event,
which generally requires sampling between 4:00 am and 7:00 am.
In addition, a number of residents have postponed or deferred appointments due to
scheduling conflicts, vacation plans, coordination with family, etc. Finally, we have a
number of residents that inadvertently used water during the 6 hours prior to us arriving
to collect the First Draw sample, and when we arrive at 5:00 am, we have to cancel the
sampling event and reschedule.
SURVEY RESULTS
One of the requests made by residents in NE Fresno was to enhance the Citys public
outreach to better define the universe of properties experiencing discolored water.
During the week of July 4, the City of Fresno mailed 45,397 post cards to residents in:
93650
93704
93710
93711
93720
93722
93730
758
2,183
5,693
10,635
12,661
8,955
4,242
The post cards provided residents in these Zip Codes the opportunity to report discolored
water conditions to the City by phone (559-621-8610), by email
(RequestWaterTest@Fresno.Gov), or by completing an online survey.
As of July 26, 2016, the City had received the following responses from the postcard
distribution:
833 responses to the online survey with 791 experiencing discoloration in one or
more faucets.
o 776 or 93.2% of all responses came from ZIP Codes 93710, 93720, and
93730 in NE Fresno.
o The majority of those responses - 486 or 58.3% - came from 93720.
o 172 or 20.6% came from 93710.
o 118 or 14.2% came from 93730.
o 9 responses came from ZIP Codes that were not mailed to (93660, 93705,
93726, 93727.)
42 responses reported they were not experiencing discolored water at an indoor
plumbing fixture in their home.
654 responses to the dedicated phone line (559-621-8626)
328 emails to the dedicated email address (RequestWaterTest@fresno.gov)
A number of residents used all three methods to communicate with the City about water
concerns. The City is currently working through the survey responses, voicemails, and
emails to determine the number of individual responses that used two or more methods,
and the list of residents reporting will be adjusted to account for duplicate or triplicate
responses.
In addition, a number of residents indicated in their survey responses, voicemails, and
emails that they were not observing discolored water, but wanted to have their homes
tested. Accordingly, the City will review the number of residents reporting no
discoloration, and adjust the count to reflect only those residents observing
discoloration.
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