George A.

Conrad
3243 Opossum Hollow Rd. • Newark, OH 43055 • (614) 325-3064

Summary of Qualifications
• 32 years automotive management
• Experience with coaching individuals
• Extensive experience working to reach service/sales/satisfaction goals
• 30+ Years of management experience

Professional Experience

Monroe Muffler Brake and Service, Columbus, OH 12/09-04/10

Service Manager
• Responsible for overall operations of service department
• Direct Management of all service associates
• Responsible for profitability and efficiency of service department
• Ensuring and coaching on upselling additional service products/needs

Liberty Chrysler/Dodge/Jeep, Pataskala, OH 01/09-11/09

Service Manager
• Responsible for overall operations of service department
• Direct Management of all service associates
• Responsible for profitability and efficiency of service department
• Ensuring and coaching on upselling additional service products/needs

Ohio State Lending, Lancaster, OH 12/06-12/08

Lending Officer/Manager
• Managed an office of three lending officers
• Responsible for origination and sales of 1st mortgage loans
• Overseeing origination efforts by other lending officers
• Working directly with underwriters to clear stips and obtain necessary
documentation
• Working directly with external vendors for title and appraisal services
• Analyzing credit and income to determine proper lending needs

Chesrown Cadillac/Buick/GMC, Newark, OH 10/05-12/06

Service Director
• Responsible for overall operations of service department
• Direct Management of all service associates
• Responsible for profitability and efficiency of service department
• Ensuring and coaching on upselling additional service products/needs
Toyota Direct, Gahanna, OH 07/04-06/05
Service Director
• Responsible for overall operations of service department
• Direct Management of all service associates
• Responsible for profitability and efficiency of service department
• Ensuring and coaching on upselling additional service products/needs

Coughlin Automotive, Circleville, OH 05/03-03/04

Service Director
• Responsible for overall operations of service department
• Direct Management of all service associates
• Responsible for profitability and efficiency of service department
• Ensuring and coaching on upselling additional service products/needs

Sonic Automotive, Columbus, OH 05/97-05/03

Service Director
• Responsible for overall operations of service department
• Direct Management of all service associates
• Responsible for profitability and efficiency of service department
• Ensuring and coaching on upselling additional service products/needs

Barden McCain Ford, Pittsburgh, PA 06/94-05/97

Director of Fixed Operations
• Responsible for overall operations of parts and service departments
• Direct Management of all parts and service associates
• Responsible for profitability and efficiency of parts and service
departments
• Ensuring and coaching on upselling additional parts and service
products/needs

Ricart Automotive, Columbus, OH 03/90-06/94

Director of Fixed Operations
• Responsible for overall operations of parts and service departments
• Direct Management of all parts and service associates
• Responsible for profitability and efficiency of parts and service
departments
• Ensuring and coaching on upselling additional parts and service
products/needs