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Decision Support Case Studies

Decision Support Case Studies

This DSSResources.COM page indexes case examples of various types of computerized
Decision Support Systems, decision automation systems and special decision support studies
that use computerized analyses. Some of the cases are based upon field research, but many
have been provided by software vendors. We have tried to confirm and verify the information
in vendor supplied cases. We are always looking for detailed vendor provided cases to publish
and opportunities for field research. Please contact Daniel J. Power,
power@dssresources.com, with your cases.

Featured Case
1. Agarwala, C. and P. Ramanathan, "Innovation Management using Social Media and
Analytics", August 20, 2014, Free HTML version. Case study of an in-house journal as
a research stimulator.

Current Cases
1. Adam, F. and E. Doyle, "Enterprise Resource Planning at Topps Ireland Ltd.", May 16,
2007, Free HTML version. Longitudinal chronicle of evaluation and then
implementation of an ERP system to increase operations control and improve
management decision making.
2. Databeacon Staff, "East of England Observatory adopts hosted services decision
support solution", posted at DSSResources.COM May 14, 2004, Free HTML version.
Web-based, data-driven DSS.
3. Fair Isaac Staff, "Business rules drive modernization of legacy transaction systems at the
California Department of Motor Vehicles", September 8, 2006, Free HTML version.
Enterprise-wide decision automation.
4. Forrest, J., "The Space Shuttle Challenger Disaster: A failure in decision support system
and human factors management", posted at DSSResources.COM October 7, 2005,
Free HTML version. Communications-driven DSS.
5. Huntington, D., "From Information to Answers: Transferring Expertise at the SBA",
November 3, 2006, Free HTML version. Web-based, Knowledge-driven DSS in the
Public sector.
6. McCall, D. and J. Young, "Bringing Strategic Planning Online at Electrogrid", June 16,
2006, Free HTML version. Web-based, model-driven group DSS.
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7. MySQL Staff, "Cox Communications powers massive data warehouse with MySQL",
March 23, 2007, Free HTML version. Open source data-driven DSS for real-time
operational support and management control.
8. Power, D., "Transforming GE Real Estate with Innovative Data-driven Decision
Support", January 12, 2007, Free HTML version. Web-based, Data-driven DSS and
risk management decision support application.
9. Power, D. J. and C. L. Fletcher, "University of Northern Iowa Dining Services uses
FoodPro", posted at DSSResources.COM June 3, 2005, Free HTML version.
Integrated Information System with transaction processing and model-driven decision
support subsystem.
10. SAS Staff, "Briggs & Stratton harnesses operational data", posted at
DSSResources.COM December 2, 2005, Free HTML version. Global data-driven
executive management system with scorecards.
11. Schwartz, K. D., "Decisions at the touch of a button", posted at DSSResources.COM
August 19, 2005, Free HTML version. Information system with remote data collection,
data warehouse and data-driven DSS.
12. Stellent Staff, "University of Alberta increases timely access to policies and procedures",
posted at DSSResources.COM September 17, 2004, Free HTML version. Documentdriven DSS and document management system.
13. Stevens, A., "Implementing the Redland Genstar Data Mart", posted at
DSSResources.COM July 2, 2004, Free HTML version. Development of a datadriven DSS.
14. Stottler Henke Associates Staff, "PADAL helps US Navy aircraft land aboard carriers",
posted at DSSResources.COM January 15, 2005, Free HTML version. Model-driven
DSS prototype.
15. Teradata Staff, "Active Data Warehousing: Straight Shot to Success for PING",
February 25, 2014, Free HTML version. Describes how Teradata helped PING to
create an Active Data Warehouse system central to their day-to-day operations.
16. Tomaszewski, B., "Erie County Emergency Response and Planning Application
Performs Plume Modeling", posted at DSSResources.COM March 6, 2005, Free
HTML version. Model-driven DSS integrated with a Geographic Information System
(GIS), also called a model-driven, spatial DSS.
17. Tully, M., "E-Docs Asset GIS: Washington County, Iowa", March 6, 2006, Free
HTML version. Web-based Spatial DSS with data and document-driven decision
support subsystems.

Cases in the Subscriber Zone

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Decision Support Case Studies

Username is student; password is uniguest

18. Alphablox Staff, "Pfizer uses Alphablox Web-based platform to create Sales Analysis
Decision Support application", Alphablox, Inc., 2001, posted at DSSResources.COM
October 27, 2001, HTML version.
19. arcplan Staff, "Bayer's unique planning wizard system cures budgeting headaches",
arcplan, Inc., January 2000, posted at DSSResources.COM April 30, 2001, HTML
version.
20. Barton, P., "The George Washington University Data-Driven Decision Support
Project", 2003, posted at DSSResources.COM August 15, 2003, HTML version.
21. Biss, Andrew, "Dynasty Triage Advisor Enables Medical Decision Support", 2002,
posted at DSSResources.COM December 21, 2002, HTML version.
22. Brio Staff, "AAA Carolinas Completely Functional with Brio in One Week", Brio, Inc.,
July 2001, posted at DSSResources.COM August 15, 2001, HTML version, Free
PDF version.
23. Business Objects Staff, "Shell Delivers the New Face of Fuel Retailing with Business
Objects", Business Objects, Inc., 2000, posted at DSSResources.COM September 2,
2001, HTML version, Free PDF version.
24. Cognos Staff, "Bayer UK effectively manages corporate performance with Cognos
Series 7", Cognos, Inc., August 2002, posted at DSSResources.COM August 26,
2002, HTML version.
25. Comshare Staff, "BMW Manufacturing operation in South Carolina chose Comshare
Decision as its Business Intelligence (BI) solution", Comshare, Inc., January 2001,
posted at DSSResources.COM April 13, 2001, HTML version, Free PDF version.
26. DataBeacon Staff, "Databeacon Goes Back to the Future in San Francisco",
DataBeacon, Inc., Spring 2001, posted at DSSResources.COM June 17, 2001,
HTML version.
27. DataBeacon Staff, "Pfizer integrates DataBeacon into Model Factory", DataBeacon,
Inc., Spring 2001, posted at DSSResources.COM May 15, 2001, HTML version.
28. Decisioneering Staff, "SunTrust 'Banks' on Crystal Ball for assessing the risk of
commercial loans", Decisioneering, Inc., November 1998, posted at
DSSResources.COM March 16, 2001, HTML version.
29. Documentum Staff, "Optimizing Aircraft Maintenance Operations using a Documentdriven DSS", Documentum, Inc., 2001, posted at DSSResources.COM May 17,
2003, HTML version.
30. ePeople Staff, "Customer-focused decision support at OpSource", 2003, posted at
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DSSResources.COM October 24, 2003, HTML version.

31. eRoom Staff, "Naval Medicine CIOs use collaboration and knowledge-sharing decision
support application", eRoom, Inc., 2002, posted at DSSResources.COM August 2,
2002, HTML version.
32. EXSYS Staff, "IAP Systems Using Exsys CORVID Expert System Software to
Support Corporate Families on Overseas Assignments", EXSYS, Inc., 2002, posted at
DSSResources.COM May 12, 2002, HTML version.
33. Insightful Staff, "Merck Deploys Web-Based Drug Discovery Visualization System",
Insightful, Inc., 2002, posted at DSSResources.COM February 5, 2002, HTML
version.
34. Lyons, T., "Maytag International Refines Data Distribution with DI-Diver", Dimensional
Insight, Inc., February 2001, posted at DSSResources.COM February 28, 2001,
HTML version.
35. Messak, M., "Decision Support for Mayfield, NY Fire and Emergency Medical
Services", 2003, posted at DSSResources.COM November 28, 2003, HTML version.
36. Microsoft Staff, "Pennzoil-Quaker State Select SQL Server 2000 Analysis Services for
Comprehensive Business Intelligence Solution", Microsoft, Inc., January 2002, posted
at DSSResources.COM June 17, 2002, HTML version.
37. MicroStrategy Staff, "Business Intelligence = $$$ for ShopKo Stores", MicroStrategy,
Inc., July 2001, posted at DSSResources.COM July 17, 2001, HTML version.
38. Nucleus Research Staff, "Return on Investment Profile: Microsoft SharePoint Portal
Server", Nucleus Research, April 2001, posted at DSSResources.COM May 5, 2001,
HTML version.
39. Palisade Staff, "Procter & Gamble Uses @RISK and PrecisionTree World-Wide",
Palisade Corp., Spring 2001, posted at DSSResources.COM May 22, 2001, HTML
version.
40. Pontz, C. and D. J. Power, "Building an Expert Assistance System for Examiners
(EASE) at the Pennsylvania Department of Labor and Industry", November 2002,
posted at DSSResources.COM November 14, 2002, HTML version.
41. Power, D. J. and R. M. Roth, "Ertl's Decision Support Journey", 2003, posted at
DSSResources.COM January 31, 2003, HTML version.
42. ProClarity Staff, "ProClarity Helps Major Preferred Provider Organization Enhance its
Value in Many Ways", ProClarity Corp., 2002, posted at DSSResources.COM April
14, 2002, HTML version.
43. ProModel Staff, "MeritCare Health System uses simulation to optimize integration of
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service areas into new day unit", posted at DSSResources.COM January 9, 2004,
HTML version.
44. Silicon Graphics Staff, "Product development decision support at Lockheed Martin",
sgi, Inc., 2002, posted at DSSResources.COM October 16, 2002, HTML version.
45. Silicon Graphics Staff, "Thomson Consumer Products Division uses visualization
technology for decision support", sgi, Inc., 2002, posted at DSSResources.COM
March 7, 2003, HTML version.
46. Sugumaran, R. and J. Meyer, "Building a Web-Based Spatial Decision Support System
(WEBSDSS) for Environmental Planning and Management", 2003, posted at
DSSResources.COM June 14, 2003, HTML version.
47. TechComm Associates Staff, "Estimating software yields higher profits at Liberty
Brass", Micro Estimating Systems, 2001, posted at DSSResources.COM April 4,
2003, HTML version.
48. Teradata Staff, "Understanding customers' preferences at Applebee's International",
Teradata, a division of NCR Corporation, 2002, posted at DSSResources.COM
September 19, 2002, HTML version.
49. Teradata Staff, "Closing the Tax Gap in Iowa", posted at DSSResources.COM
February 21, 2004, HTML version.
50. Vollmer, E., "Anderson Clayton Corp. Delivers Real-Time Business Intelligence to U.S.
Cotton Growers", arcplan, May 2002, posted at DSSResources.COM July 12, 2002,
HTML version.
51. Walton, Matt S., III, "Rebuilding an Emergency Operations Center for NYC following
9/11", 2003, posted at DSSResources.COM September 11, 2003, HTML version.
52. Wasyluk, O. John, and Daniel Saaty, "Developing a Portfolio Approach to Capital
Investment: A Case Study in Re-Engineering Resource Allocation at the U.S.
Department of Veteran's Affairs", Expert Choice, Inc., 2001, posted at
DSSResources.COM December 14, 2001, HTML version.
53. Young, James R., Geoff Rabone, Scott Akenhead and Ed Gregr, "HydroBasin:
Relicensing Planning for Hydroelectric Watersheds", Facet Decision Making, 2000,
posted at DSSResources.COM November 18, 2001, HTML version, Free PDF
Version.

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m aintaine d by Danie l J. Powe r. Ple ase contact him at djpowe r1950 at gm ail.com with
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