.1.1 SAP NetWeaver Portal and Roles .......................

8.1.2 After-Event Recording .......................................

8.1.3 Structure Display ...............................................
8.1.4 Electronic Parts Catalogs ...................................
8.1.5 Easy Web Transaction ........................................
8.1.6 Collaboration Folders ........................................
8.1.7 Vision or Reality? ..............................................
8.2 Mobile Maintenance .....................................................
8.2.1 Fundamentals of Mobile Maintenance ..............
8.2.2 Paging ...............................................................
8.2.3 SAP Mobile Asset Management ........................
8.2.4 RFID .................................................................
8.3 Service-Oriented Architecture ........................................
433
434
438
440
442
444
446
448
454
454
459
460
470
473
9 SAP Projects in Plant Maintenance ........................... 479
9.1 Possible Process for Your SAP Plant Maintenance
Project ........................................................................
...
9.1.1 Implementation Strategy ...................................
9.1.2 Methodology ....................................................
9.2 General Risk and Success Factors in SAP Projects:
An Empirical Survey .......................................................
9.3 Tips for Your Plant Maintenance Project ........................
9.3.1 Project Preparation ...........................................
9.3.2 Business Blueprint .............................................
9.3.3 Implementation ................................................
9.3.4 Final Preparation ...............................................
9.3.5 Go-Live and Support .........................................
479
479
481
484
488
488
503
509
510
511
10 Usability ...................................................................
..... 513
10.1 What Is Meant by Usability? ..........................................
10.2 Assessing Usability .......................................................
..
10.3 Importance of Usability in Plant Maintenance ................
10.4 SAP System Options to Improve Usability ......................

10.4.1 Transaction Variants ........................................

10.4.2 General User Parameters .................................
10.4.3 Maintenance-Specific User Parameters ............
10.4.4 Customizing ....................................................
10.4.5 List Variants ....................................................
10.4.6 Roles and Favorites .........................................
10.4.7 Customizing Input Help ..................................
10.4.8 Function Keys and Key Combinations .............
10.4.9 Upstream Transactions ....................................
10.4.10 Customer Exits ................................................
10.4.11 GUI XT ...........................................................
10.5 Usability Study for SAP ERP 6.0 .....................................
10.5.1 Preparation and Execution ..............................
10.5.2 Results ............................................................
10.5.3 Conclusions .................................................... 514
518
518
521
521
523
524
526
527
528
529
529
530
533
535
535
536
540
544
Appendices .....................................................................
....
547
A List of Sources ..............................................................
...........
B Overviews ....................................................................
...........
B.1 Functional Comparison of Structuring
Resources ......................................................................
B.2 Functions of Notifications and Orders ............................
B.3 Integration Aspects ........................................................
B.4 Standard Reports of SAP PM-IS .....................................
B.5 Enterprise Services for Plant Maintenance ......................
B.6 Authorization Objects in SAP EAM ................................
B.7 Customer Exits for Plant Maintenance ...........................
C The Author ...................................................................
..........
D Acknowledgments ..............................................................
....
549
553
553
554
557
562
565
570
572

577
579
Index ..........................................................................
..................
581