Академический Документы
Профессиональный Документы
Культура Документы
utilized?
Inbound Email Action
A. Data Record
B. Configuration Items
C. Table
D. NewUser/Group
C. Table
B. List Editor
C. List Control
D. List Edit
B. List Editor
Purpose of workflow ?
A. Workflow is a et of complex CI configuration and
scripts used for creating a BSM
B. Workflow generates a sequence of activities, such as
generating records or running scripts, and notifications
C. Workflow is just used for delievery plan in Service
Catalog
D. Workflow is used only for approvals & notificatuions
B. Workflow generates a sequence of activities, such as
generating records or running scripts, and notifications
Types of SLA (SLA, OLA & UC) are defined in which field?
A. Condition field
B. Retroactive Start
C. Type field
D. Duration
C. Type field
C. Analyst
D. Delegate
D. Delegate
Variables
Order guides
Workflows
-onLoad()
-onChange()
-onSubmit()
-onCellEdit()
What is a CI?
A CI is any tangible device, or intangible dedicated
software in the CMDB
What is a CMDB?
A series of tables that contain all the assets and business
services (CIs) controlled by your company as well as their
configurations.
What is a column?
A field is a column
What is a delegate?
Another user in the instance designated to receive and
interact with approvals and tasks assigned or sent to you
What is a form?
A form displays fields from one record.
What is a gauge?
A mapped graphic image on a homepage
What is a group?
A record in the sys_user_group table
What is a metric?
It's used to measure and evaluate the effectiveness of IT
service management processes
What is an ACL?
A list of all the access controls for a table
What is an event?
An indication to the SN process that something notable has
occurred
What is a notification?
Can be triggered by events in the platform
What is a role?
A record stored in the sys_user_role table
What is a row?
A record is a row
What is a SLA?
A record in the SLA [contract_sla] which defines a set
amount of time for a task to reach a certain condition
What is a user?
A record in the sys_user table
What is BSM?
Business Service Management BSM map graphically
displays the configuration items, CI, that support a
business service.
What is BSM?
Business service map - graphical representation of services
A field
Where does the home icon take you and what does the
icon look like?
takes you to the Homepage and the icon looks like a little
home