SAP Support

Fujitsu Enterprise Solutions SAP support solutions are designed to complement and enhance
existing internal capability. The service is designed to offer a stable cost platform, whilst still
maintaining control and the flexibility for enhancement.
Support of existing SAP customers is one of Fujitsu Enterprise Solutions core businesses. We
have a range of engagement models to offer to our customers; from informal and formal ad-hoc
consulting support to 24 x 7 hour support with dedicated consultants who are contacted via our
workflow enabled web-based national Support Call Centre, which is located in the Philippines.
Our support offering includes both SAP Application and SAP Technical support.
Our SAP Technical team offers a range of services aimed at bringing our clients a stable and
reliable SAP system. Regular remote technical support can be provided in the form of regular
remote health checks and system maintenance on one or more of a customers SAP systems.
These services offer an organisation a cost-effective alternative to in-house Basis resourcing and
ensures the stability and performance of mission critical SAP systems.
Fujitsu Enterprise Solutions provides a wide range of support services tailored to help you
achieve your ongoing SAP support and enhancement objectives from both a functional, technical
and infrastructure perspective.
The key support services which are within the core business for Fujitsu Enterprise Solutions are:

Customer site audits, surveys and strategic advice.

Call Centre/Helpdesk as a central focus and contact point for all support/services

Technical, functional and business support

Infrastructure support (excerpt provided following)

Integration services

Basis monitoring

Release upgrades (excerpt provided following)

System optimisation

ABAP development support

Planned and ad-hoc user training

System administration

System security and authorisation profile design

Documentation maintenance and design

Through our involvement in more than 40 upgrades we have developed a refined approach to
performing upgrades. Our approach is based on SAPs Natural Excellence Project Management
and ASAP Methodology supplemented by many of our own templates and white papers. Many of
our consultants have had involvement in multiple upgrade projects.
Within the Upgrade process we provide the following:

Project Management;

Basis support for upgrade;

Functional and technical support during upgrade process;

Unit testing;

Training in new version;

Documentation; and

Lifecycle support after go-live in new version.

Fujitsu Enterprise Solutions consultants have extensive SAP upgrade experience. These
consultants not only understand how to configure SAP for an upgrade environment, but they also
have an appreciation of the types of business issues that Asia Pacific companies are now facing
in the transition period to upgrade. These consultants have been heavily involved in the
development of the upgrade tools for Fujitsu Enterprise Solutions, and the training of all Fujitsu
Enterprise Solutions consultants working on upgrade projects.
DAVIES PAINT
Davies Paints, Inc. is one of the leading paint and coating manufacturers in the Philippines. It
employs more than 200 employees and maintains relationships with over 1,000 distributors and
dealers in various parts of the country. It has also extended its reach to some parts of Southeast
Asia.
In existence for more than 8 years, the company offers a smart array of paint and coating
products for exteriors, interiors, floors, special finishes, primers and sealers, wood, metal and
surface preparation.

Over the years, Davies Paints has made use of business analytics reports to aid the management
in timely decision making. But there have been difficulties. For example, under the previous
technology, in retrieving data, even information not relevant to the requesting party was released
at the same time.
We had all the data, but there are times we needed to filter them to suit our specific
requirements, says Executive Vice President George Cua.
People with less technical background also found the exercise not user-friendly. At times, they
had to call in people from the IT department for assistance, in order to perform the job.
But that was then. Davies Paints has since adopted the SmartDash Rapid Deployment System
(RDS) for Business Analytics from SAP through Fasttrack Solutions, Inc. With the shift,
practical improvements have been observed.
With SmartDash RDS, we can manage data with ease, according to Mr. Cua. Users can
customize by themselvesit is much easier to use.

Indeed, for a company with such diverse product line and large distribution channels, finding the
right Business Analytics (BA) product is key. A BA software will help identify best-selling
products and how well these are doing across all channels. It gives a heads up on which
customers are cutting back on purchases, prompting the company to figure out why and then
do something about it. Current and historical reports and analyses are stored and organized,
enabling the company to make swift and prudent collaborative decisions. Social media sites can
also be monitored to get a feel of the publics insight into the products. Finally, BA software also
makes what-if analyses possible, determining how profits would be affected if sales increased or
increased by certain percentages.
Davies Paints Sales Department has been at the forefront of enjoying the benefits of SmartDash
RDS. The pertinent data are accessed, and used as main discussion points during meetings. It
tells the sales people which products were sold where, what patterns are established across time,
and whether quotas were met. The system also gives red flags on what immediate concerns need
to be addressed.
It is too soon to quantify the benefits from using the SmartDash RDS system. For instance, since
the software was implemented only recently, Davies Paints cannot yet make pronouncements as
to the return on investments.
But the gains are being felt, in terms of day-to-day operations.

Reports-wise, we have eliminated replication. We can now customize our reports more easily
and its more real time; the information is always updated, adds Cua. He also says that they are
currently preparing to use the technology for their finance department to maximize its benefits.
In an increasingly competitive and dynamic industry, having all the information is not enough.
Equally important is knowing what to do with that information and how to use it to advance the
companys goals.
SmartDash RDS does exactly that telling companies what is working correctly and identifying
potential problem areas so that corrective action can be done immediately. Choosing a BA
product as Davies Paints has done with SmartDash RDS, for instance shows that one has to
consider ease of use, ease of implementation and administration, scalability, user-interface
options, and how well the BA solution integrates into the companys existing and future platform
environment.
Fasttrack is the first SAP Philippine Gold Partner and is 100% dedicated to SAP products and
technologies. They provide implementation and consulting services to the Philippine and
International Markets, sharing best practices and improving businesses worldwide.

Bonifacio Global City, Taguig ArthaLand, stays true to its commitment as a future-proof, world
class boutique developer by acquiring the worlds best business software SAP. This is in line
with its thrust to streamline its operational processes.
ArthaLand is a multi-awarded world class boutique developer of unique, enduring and
sustainable projects. Its flagship development, Arya Residences, is the first and only top end
residential high-rise in the country to be registered under the US Green Building Councils
Leadership in Energy and Environmental Design (LEED) program with the certification goal
of Gold. The premium two-tower green development is rising along McKinley Parkway in
Bonifacio Global City.
Joining the ranks of leading real estate developers across the world, ArthaLand
similarly recognizes the need to turn to IT-enabled performance to gain competitive
edge in this fast-moving and highly in demand industry in the country. They have
chosen the best practices of SAP in the Real Estate industry to ensure that their
business process requirements are met and are highly adaptable to change.

Bonifacio Global City, Taguig ArthaLand, stays

true to its commitment as a future-proof, world class boutique developer by acquiring the worlds
best business software SAP. This is in line with its thrust to streamline its operational
processes.
ArthaLand is a multi-awarded world class boutique developer of unique, enduring and
sustainable projects. Its flagship development, Arya Residences, is the first and only top end
residential high-rise in the country to be registered under the US Green Building Councils
Leadership in Energy and Environmental Design (LEED) program with the certification goal
of Gold. The premium two-tower green development is rising along McKinley Parkway in
Bonifacio Global City.
Joining the ranks of leading real estate developers across the world, ArthaLand similarly
recognizes the need to turn to IT-enabled performance to gain competitive edge in this fastmoving and highly in demand industry in the country. They have chosen the best practices of
SAP in the Real Estate industry to ensure that their business process requirements are met and
are highly adaptable to change.

Choosing the Right Software

We aim to streamline our way of managing our business. One of the ways to do this is by
acquiring a business solution that will adapt to our Real Estate management requirements.
Choosing SAP has proven to be a successful method in ensuring that our business processes are
proactive and intelligent, says Angie de Villa-Lacson, ArthaLands President and CEO.
SAP Real Estate Management, a full-featured and integrated application for managing all types
of real estate, gives better control of and greater insight into real estate portfolio. The application
addresses all phases of the real estate life cycle, including real estate acquisition or disposal,
portfolio management, property and technical management.
Built from the ground up together with SAP Real Estate customers around the world, the system
is highly configurable and ensures the perfect fit to the organizations specific needs.
Working with a Trusted SAP Partner

We believe that our partnership with SAP and Fasttrack is of great value in our pursuit to keep
our competitive edge in the market, today and in the future. The implementation has been a
successful collaboration between ArthaLand and Fasttracks Project Teams. Having SAP makes
us better equipped to uphold the standards of ArthaLand being responsive and proactive to the
needs of our partners and clients, Lacson adds.
For example, the solutions give us better efficiency in client documentation processing,
integrated partner-supplier transactions, and solid base for our future property and client relations
management, the company president cites.
Fasttrack Solutions, Inc. (Fasttrack) is a top Gold Partner of SAP in the Philippines. The
company is 100% dedicated to SAP Solutions and have worked with many large corporations in
the country to implement the best practices of SAP. Time to value is further reduced by their
team who is composed of highly trained and well experienced consultants.
The company is 100% dedicated to SAP Solutions and has worked with many large corporations
in the country to implement the best practices of SAP. Time to value is further reduced by their
team who is composed of highly trained and well experienced consultants.
Successfully Implementing SAP
The implementation of the SAP Real Estate modules for ArthaLand took only 6 months to finish
and was done to manage their current portfolio of units in Arya Residences as well as sync their
operations in all business departments.
Fasttrack implemented a comprehensive and fully integrated Real Estate Solution that includes
end to end solutions for Project Management, Subcontractor and Supplier Management,
Resource Management, Real Estate Operations, Facility Operations, Financial Accounting,
Controlling and Cash Management. We are confident that this implementation will increase the
business efficiencies of ArthaLand, says Mr. Joseph Busmente, Director of Fasttrack.
In the future, ArthaLand plans to continue rolling out SAP for its future developments and will
most likely create interfaces with other associated applications as they continue their
commitment to be future-ready. Ultimately, ArthaLand continues to be in full control of their
business completing more projects on time and within budget with the end result of a
sustainable business growth over time.