DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

LESSON 2

FORMAL LETTER

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

LESSON 2

FORMAL LETTER

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

LESSON 2

FORMAL LETTER

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

Salina Gohmez,
112-B Ukay Perdana,
09010 Selangor

1)

The Principal,
SMK Seri Perdana,
09010 Selangor.
Dear sir/madam,

2)

05 FEBRUARY 2016
4)

5)

Unsatisfactory Condition of the School Canteen

On behalf of the students of SMK Seri Perdana, I would like to express my
dissatisfaction on the condition of the school canteen. I humbly hope that the school
authorities will address the issue immediately to alleviate the sufferings of the students.
2.
Im currently studying in 3 Bakti. In my three years of studying in the school, I
have to say that the poor condition of our schools canteen is getting (worse/worst).
Firstly, the floor is flooded with dirty rubbish and is not cleaned properly. Although
there are dustbins available around the area, they are insufficient to accommodate/cater
for all the 1,300 students. The food scrappings/leftover thrown in the dustbins are often
spilled out of the bins and this causes an unpleasant smell. On a more alarming note,
the dirty dustbins have caused (vermins/pests) such as cockroaches and rats to breed in
the secluded canteen area. Last week, one of my friends from 3 Nilam found a big, fat
cockroach in his Nasi Lemak plate he just bought at the canteen. We were utterly
shocked by this incident and therefore we feel that the school authorities should take a
serious action to avoid it from happening again in the future.
3.
Secondly. an equally health-threatening problem is that food sold in the canteen
are often not covered properly. The canteen workers do not take the students health
safety into their consideration/seriously when they always leave the keropok lekor, fried
noodles and drinks open unattended/uncovered. There are also flies everywhere and
although we have requested for clean plates and cutlery, most of the time there are only
dirty forks and spoons available.
4.

On the other hand, the price . (Problem 3)

5.
I had discussed with my classmates and we (recommend/ suggest) that the
school authorities to (provide/buy) more plastic bags and put more recycling dustbins in
the canteen. Also, we suggest that weekly teachers-in-charge to make a frequent
cleaniness check on the food at the canteen to ensure the canteen is always clean and
comfortable to students. Lastly, we hope that the school authorities could take an
immediate action to improve the poor canteen condition. If necessary, the canteen could
be relocated. Thank you.

LESSON 2

3)

FORMAL LETTER

6)

Problem 1
(WH-Questions)
Who?
What?
How?
Why?
When? (Example
of cases)

Problem 2/3
(WH-Questions)
What?
How?
Why?
When?
(Example of
cases)

Conclusion +
Suggestions
(WH-Questions)
What?
How?
Why?

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

Your faithfully,
SALINA GOHMEZ

7)

SMK Seri Perdana.

Salina Gohmez
112-B Ukay Perdana,
09010 Selangor

1)

The Principal,
SMK Seri Perdana,
09010 Selangor.
Dear sir/madam,

2)

05 FEBRUARY 2016
4)

5)

Unsatisfactory Condition of the School Canteen

On behalf of the students of SMK Seri Perdana, I would like to express my
dissatisfaction on the condition of the school canteen. I humbly hope that the school
authorities will address the issue immediately to alleviate the sufferings of the students.
2.
Im currently studying in 3 Bakti. In my three years of studying in the school, I
have to say that the poor condition of our schools canteen is getting (worse/worst).
Firstly, the floor is flooded with dirty rubbish and is not cleaned properly. Although
there are dustbins available around the area, they are insufficient to accommodate/cater
for all the 1,300 students. The food scrappings/leftover thrown in the dustbins are often
spilled out of the bins and this causes an unpleasant smell. On a more alarming note,
the dirty dustbins have caused (vermins/pests) such as cockroaches and rats to breed in
the secluded canteen area. Last week, one of my friends from 3 Nilam found a big, fat
cockroach in his Nasi Lemak plate he just bought at the canteen. We were utterly
shocked by this incident and therefore we feel that the school authorities should take a
serious action to avoid it from happening again in the future.
3.
Secondly. an equally health-threatening problem is that food sold in the canteen
are often not covered properly. The canteen workers do not take the students health
safety into their consideration/seriously when they always leave the keropok lekor, fried
noodles and drinks open unattended/uncovered. There are also flies everywhere and
although we have requested for clean plates and cutlery, most of the time there are only
dirty forks and spoons available.
4.

On the other hand, the price . (Problem 3)

LESSON 2

3)

FORMAL LETTER

6)

Problem 1
(WH-Questions)
Who?
What?
How?
Why?
When? (Example
of cases)

Problem 2/3
(WH-Questions)
What?
How?
Why?
When?
(Example of
cases)

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

5.
I had discussed with my classmates and we (recommend/ suggest) that the
school authorities to (provide/buy) more plastic bags and put more recycling dustbins in
the canteen. Also, we suggest that weekly teachers-in-charge to make a frequent
cleaniness check on the food at the canteen to ensure the canteen is always clean and
comfortable to students. Lastly, we hope that the school authorities could take an
immediate action to improve the poor canteen condition. If necessary, the canteen could
be relocated. Thank you.

Conclusion +
Suggestions
(WH-Questions)
What?
How?
Why?

Your faithfully,
SALINA GOHMEZ

7)

SMK Seri Perdana.

Use Present Tense

throughout
(except when
referring to past
events)

SPICE UP YOUR WRITING: GRAMMAR

Use Passive
sentences instead of
Active sentences
(refer examples)

Use
Connectors
to sequence
your
ideas/points.

Use Modals of
would, could instead
of will, can (more
polite)

PASSIVE vs ACTIVE SENTENCES

Active Sentences
1. Salina Gohmez discusses the
problem with her classmates.
2. Salina Gohmez discussed the
problem with her classmates.
3. Salina Gohmez has discussed the
problem with her classmates.

Tenses
Present
Tense
Past Tense
Present
Perfect
Tense

Passive Sentences
1. The problem is discussed by Salina
Gohmez and her classmates.
2. The problem was discussed by Salina
Gohmez and her classmates.
3. The problem had discussed by Salina
Gohmez and her classmates.

EXERCISES
Passive Sentences
(verb + past participle)

Active Sentences

Tenses

4. Zul sends a complaint letter to his

teacher.
5. Syazwani suggested two ways to
prevent road accident.
6. I hope that the problem will be
solved immediately.

Present
Tense

4.

Past Tense

5.

Present
Tense

6.

FIND 3 PASSIVE SENTENCES FROM THE SAMPLE ESSAY

LESSON 2

FORMAL LETTER

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

Passive:
1
Passive:
2
Passive:
3

GROUP 1:
VENUE
ISSUE

MALES TOILET
Unsatisfactory Condition of the Boys Toilet
1

PROBLEMS

2
3
(To be written in the concluding paragraph)

SUGGESTIONS/
RECOMMENDATIONS

DRAFTING 2:
In your group, detail the problems and elaborate your points using WH-Questions.

PROBLEMS

LESSON 2

FORMAL LETTER

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

(To be written in the concluding paragraph)
SUGGESTIONS/
RECOMMENDATIONS

DRAFTING 3:
Write an individual letter of complaint to your school principal informing him the
unsatisfactory condition of boys toilet.
When writing:
you may use the problems discussed with your group members
suggest ways to improve the situation
add any other relevant information
write in not less than 150 words
GROUP 2: COLLECTING EVIDENCE
VENUE
FEMALES TOILET
ISSUE
Unsatisfactory Condition of the Girls Toilet
1
PROBLEMS

2
3
(To be written in the concluding paragraph)

SUGGESTIONS/
RECOMMENDATIONS

DRAFTING 2:
In your group, detail the problems and elaborate your points using WH-Questions.

PROBLEMS

LESSON 2

FORMAL LETTER

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

(To be written in the concluding paragraph)
SUGGESTIONS/
RECOMMENDATIONS

DRAFTING 3:
Write an individual letter of complaint to your school principal informing him the
unsatisfactory condition of girls toilet.
When writing:
you may use the problems discussed with your group members
suggest ways to improve the situation
add any other relevant information
write in not less than 150 words

GROUP 3: COLLECTING EVIDENCE

VENUE
PRAYER HALL (AS-SYATIBI HALL)
ISSUE
Unsatisfactory Condition of the Schools Prayer Hall
1
PROBLEMS

2
3
(To be written in the concluding paragraph)

SUGGESTIONS/
RECOMMENDATIONS

DRAFTING 2:
In your group, detail the problems and elaborate your points using WH-Questions.
PROBLEMS
1
2

LESSON 2

FORMAL LETTER

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

3
(To be written in the concluding paragraph)
SUGGESTIONS/
RECOMMENDATIONS

DRAFTING 3:
Write an individual letter of complaint to your school principal informing him the
unsatisfactory condition of schools prayer hall.
When writing:
you may use the problems discussed with your group members
suggest ways to improve the situation
add any other relevant information
write in not less than 150 words
GROUP 4: COLLECTING EVIDENCE
VENUE
ISSUE

LIVING SKILL ROOMS

Unsatisfactory Condition of the Living Skill Rooms
1

PROBLEMS

2
3
(To be written in the concluding paragraph)

SUGGESTIONS/
RECOMMENDATIONS

DRAFTING 2:
In your group, detail the problems and elaborate your points using WH-Questions.
PROBLEMS
1
2

LESSON 2

FORMAL LETTER

WEDNESDAY_22/07/16

DRAFT YOUR OWN COMPLAINT LETTER (GROUP WORK)

3
(To be written in the concluding paragraph)
SUGGESTIONS/
RECOMMENDATIONS

DRAFTING 3:
Write an individual letter of complaint to your school principal informing him the
unsatisfactory condition of living skill rooms.
When writing:
you may use the problems discussed with your group members
suggest ways to improve the situation
add any other relevant information
write in not less than 150 words

LESSON 2

FORMAL LETTER

WEDNESDAY_22/07/16