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editing stage
c. written document should have: efficiency, equity, and effectiveness.
d. Avoid four common errors
a.
b.
c.
d.
e.
f.
g.
Solution
1. Use the familiar word to the farfetched
2. Concrete word to the abstract
3. Single word to the circumlocution
4.
Solution
In order to produce a clear, concise and relevant written work
Reports
Reports intended for readers who are external to the
organisation are often written as letter reports
Usually on the organisations letterhead.
May present a problem, proposal, solution or reply to
a request.
Standard of letter report the seven basic parts of a
business letter:
The writers address.
The date.
Reader address
Salutation.
Body.
Complimentary close.
Signature block.
Formal and Informal Reports
To write a good report, the following three
stages must be discussed
Planning.
Writing.
Editing.
Memorandum
Used for routine information.
Includes information about a special issue, problem
or information needed for decision - making and
problem - solving within an organisation.
The memorandum report format is the least formal
report format.
Standard of a short memorandum report includes
five components:
Reader name.
Writer name.
Date.
Subject line or title.
Body.
Documentation
1. Some work kept for research purposes
2. Some historical work kept for posterity
3. Some for others to know and see.
4. Used to keep abreast with on- going projects, for remembrance,
acknowledgement and as a teaching-learning tool to improve
ones writing skill.
5. As avenues to project our ideas or opinions to be shared with
others as well as establish and defend our points of view.
Ringkasan Nota Modul daripada FKC Kumpulan 3 (2009)
Suitable headings.
Flow of Questions
document is report writing, we may want to ask questions
such as:
Symbols
Symbols have complex meanings
in addition to the literal ones
The more significant or important
the symbol, the more meanings it
embodies.
Metaphor
It is a statement, phrase or word
that stands for something else.
of report
Good reports are:
clear;
concise;
flow smoothly;
you
Choose to present
Format
very informative
5.1.2
5.1.3
5.1.4
Paragraph/Sentence Structure
The way of writing a bad news letter is to manipulate
paragraph/sentence structure.
A better, general structure of writing a bad news letter is as
follows:
1. Buffer - either neutral information or an explanation that
makes the bad news understandable.
2. Bad news - puts the bad news in perspective or makes
the bad news seem reasonable maintains.
3. Goodwill. between the writer and the reader.
Parts of a Letter/Layout
heading;
inside address;
salutation;
body;
complimentary close.
margin.
Responding to Enquiries
simple English
1. find the correct one, use appropriate
2. language and insert just enough facts or information to suit your
audience
1. focused on the information that supports your main aim come up with
a guideline or outline plan.
2. Styles may be adopted.
Use contractions.(add the human touch; the close,personal and
human feel to your writing)
Use personal references. (use words such as I, we,you, your, my
and our in your writing)
Use direct questions.( direct question to get a
reaction from your reader and to give your writing impact.)
1. Treat them equally and with grace
2. providing the materials or information that the perspective client has
asked for
Letter of Enquiry
(c) To Forward
1.
2.
(d) To Delete
Click delete button to delete one message a time
when they are open.
Click check box in box view to delete a selection of
messages and then click delete
Deleted e-mail(s) will be transferred from inbox to
your trash folder
------------------------------------------------------------------6.1.3 Evaluating and Making Notes from Sources
of Information
Easy for
Your reader or his secretary can read each mail and categorise
them according to his/her own system and priority of tasks to be
completed.
------------------------------------------------------------------------------
reply all
1.
2.
6.
Enable you to
contact your clients or business contacts easily
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Gender specific actor, actress, chairman Chairwoman, and some terms of references that are the
same mr and mrs.
Try to use language that does not differentiate or discriminate between the sexes
Slang is a local variation of a language
Working in a company consisting of a multinational workforce - avoid using too much Manglish
Try to use the standard adopted by our school system when write memos
Use Slang-free
Language
Professional/
1.
Firstly, courteous to fellow workers for able to be sincerely courteous to people outside your
organisation.
2.
Secondly, memo is a record of the communication with fellow workers for us in future to refer to this
piece of writing, and bring it up in a meeting or report. (avoid embarrassment)
3.
Thirdly, get support and approval from people in organisation, impressing the people in your
organisation with proofread your memos for style, mechanics and content before send them. (Never
send embarrassing memos to create a positive image with your colleague)
Share drafts with your colleagues and get their comments to improve your writing
Helps your colleagues as writing is not an easy thing to do for many people and often an also helping
each other to start
Make yourself important to your colleagues, because provided them with reference or a source of
valuable information
indicate your department position and project code when sending memos to people outside your
department
Formal Tone
Feedback
Format
Executive Summaries
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1)
2)
Are written for someone who most likely DOES NOT have time
to read the original.
3)
4)
5)
6)
7)
Must not longer than 10% of the original document. Can be 110 pages depending on the length of the report.
1)
2)
3)
4)
Group ideas in a logical fashion and prepare a pointform outline of the summary.
5)
6)
7)
8)
-------------------------------------------------------------------------
--------------------------------------------------------------------------------------
2) Methods
3) Results
4) Conclusion
5) Recommendations
6)
asserts a certain
opinion to the
reader
state the problem or
controversy and
may appear clearly
and succinctly.
expressed in the
thesis statement
Concession/
Rebuttal
writer does not
exaggerate or
distort the
opponents view
do not defend the
opposing side but
fairly and
reasonably state
what these views
are
Proof
presents the evidence
for the assertion
using a series of facts,
examples, instances
and observations to
support the argument
compelling
restatement of the
assertion.
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Enough evidence?
valid,reliable,
Evidence verifiable?
1. Emphasising Readers explains to readers how they will benefit from performing the action/taking the position/purchasing
the product recommended
Benefits
readers are members of organisation, stress organisational objectives and growth needs
2. Addressing Readers
Concerns
3. Showing Sound
Reasoning
writer needs to persuade readers that the decisions or actions recommended will actually bring
about benefits and explain why
4. Presenting Reliable
Evidence
o A writer needs to use common sense to determine what type of evidence is needed.
7.3 The Reasoning Process ( 2 basic types or reasoning processes: deduction and induction refer to 7.2 )
In order to have confidence in the writer, readers must understand the:
(a) Writers Claim
(b) Evidence
The evidence consists of observations, facts and other information provided in support of the claim.
The line of reasoning is the connecting link between the claim and the evidence the reasons given
for believing that the evidence proves the claim.
13
o
o
Belief your readers have regarding whether you are a good source of information and ideas
When people believe you are credible, they are more likely to accept the things you say.
If people do not find you credible, they may refuse to consider your ideas seriously
-------------------------------------------------------------------------------------------------------------------------------------------------------------
Proposals are informative and persuasive writing because they attempt to educate the reader and to convince that
reader to do something.
a research proposal should contain all the key elements involved in the research process and include sufficient
information for the readers to evaluate the proposed study.
All research proposals
must address the
following questions:
information to convince
have sufficient
methodology is sound.
2)
proposal writing.
8.2 Writing a
Proposal
b) Recognition of
Critical Factors in
Proposal
Assessment
A clearly outlined
evaluation process
can help to clarify
Ringkasan Nota Modul daripada FKC Kumpulan 3 (2009)
14
goals, define
objectives and refine
procedures during
the initial
development of the
proposal
Evaluation serves a
number of useful
purposes
Assessment assists
everyone in
understanding what
made the project
successful and why
and what hindered its
success.
c) Problems in
Proposal Writing
and Getting a
Proposal Together
1. Problem to get the
right title
Weak title: Improving English Education in Primary Schools
Better title: Innovative Instructional Materials to Improve English Education in Primary Schools
2. Problems keep on
cropping up
3. Tough time in
organising
documents
4. What should or
should not be
included.
5. Cannot organise
their material in a
logical way.
2) Keep on filtering,
redefine your title
and content so that it
becomes a doable
project.
3) Talk to yourself
15
the supervisor or
whoever you are
dealing with is reputable
and will be able to fulfill
that contract the people
in the institution
submitting the proposal
16
Informal Proposal
1. written neatly and structured like the formal
one, it may be done on a smaller scale
and normally carries less weight
compared with a formal proposal
2. it consumes almost the same amount of
time
3. the informal proposal is prepared not to
seek funding or for an academic degree
4. done to undertake a small research project
on something
5. can be completed sooner than a formal
one.
capable of being
Goal
is to be shortlisted
for Proposal).
No
competitive
bidding
2. You have an idea, concept or
process
project that you want to
propose to someone with the Make a favourable impression
and explain all aspects of
goal of gaining support,
your proposed concept
funding or an alliance.
clearly and quickly.
managed, utilised or
executed or effected
Visual elements
Title page
Be politically correct
Jargon free
Technology
studies.
2.
2.
3.
4.
5.
6.
7.
8.
9.
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Organisational/Technical Issues
2. The more specific you can 4. Who will sit on the board of directors? What are their
be, the better it is.
qualifications
same?
Financial Issues
Third and final step of a feasibility analysis is to take a look
Start-up
costs
Operating
costs
Revenue
wages
How will you price goods and services?
projections
Source of
financing
Profitability
analysis
18
sources that he or
1.
2.
3.
class.
interested in.
Ask Question
(1) have a strong opinion? (2) read a newspaper article that tested your curiosity?
(3) have a personal issue, problem? (4) have a research paper due in a class this current?
(5) Is there an aspect of one of your courses that you are interested in learning about more?
Write down any words or phrases that may be of interest to you.
Be aware of certain overused topic ideas.
Read a general encyclopedia article on the top two or three topics you are
considering.
develop a more focused interest in an aspect of something relating to that word and then
begin to have questions about the topic
Use the key words, need some research and reading before you select your final topic
Remember to discuss and follow any specific instructions from your instructor.
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1.
2.
3.
Research Suggestions.
Start Out by Reading a General Study or Two on Your Subject
Treat Research Like a Detective Story
Look at the Most Recent Books and Journal Articles First
Photocopy Important Material
4) Government Publications
7) Miscellaneous Sources
a report of a government agency, hearing or reports of a References to sources that are not found in your library
parliamentary committee, the PAC (Public Accounts
8) External Sources
Committee), the transcript of the proceedings of
Thesis Statement:
1) Makes an argumentative assertion about a topic;
2) States the conclusions that you have reached about your
topic;
3) Makes a promise to the reader about the scope, purpose and
direction of your paper;
4) Is focused and specific enough to be proved within the
boundaries of your paper;
5) Is generally located at the end of the introduction;
6) Is expressed in several sentences or in an entire paragraph;
and
7) Identifies the relationships between the pieces of evidence
that you are using to support your argument
11) Argument
convince your.
organise your thoughts, logically and provide evidence
Look for gaps in your own argument and try to fill those in
Avoid errors in reasoning (stereotypes, invalid assumptions,
hasty generalisations or appeals to the emotions)
12) Writing
1)
2)
3)
4)
5)
20
6)
Double check your paper for grammatical, punctuation, spelling and other errors
13) Citation
a)
b)
Requires only the name of the author(s) and the year of publication (with no punctuation between
the context of the question (s) you asked in the introduction
the two items)
2) Compare and contrast with others in the literature.
Requires citations to be placed at the end of a sentence (before the concluding punctuation).
3) List the limitations might resolve them.
Example:
4) Discuss implications in other fields such as culture and
adnin (1990: 564) has argued that religion.
Vancouver
A footnote/endnote style
5) Hypothesise and speculate on the data. (provide a model)
References are numbered in the order in which they are cited in the text.
e)
f)
21
1)
Clarity in writing
2)
3)
4)
5)
matters
6)
Jot down the page number of the source from information card.
7)
8)
Choose a Topic
Step 2
Find Information
Step 3
Step 4
Step 5
Select a subject you can manage. Avoid subjects that are too technical, learned or specialised, very narrow
range of source materials.
a) evaluate web sites critically and to search effectively on the Internet
b) Use Search Engines to search in the Net for general or background information, check out useful URLs,
general information online, almanacs or encyclopedias online
c) check out materials available in your own universityEs library or in other libraries
d) jot down full bibliographical information
Do some critical thinking and write your thesis statement in one sentence.
INTRODUCTION, a BODY and a CONCLUSION
a)
b)
c)
d)
Step 6
Step 7
a)
b)
c)
a)
b)
c)
d)
e)
f)
Organise according to your outline and critically analyse your research data
Check for accuracy and verify that the information is factual, up to date and correct
Effectively communicate your thoughts, ideas, insights and research findings to others through written
words or through spoken words as in an oral or multimedia presentation with audio-visual aids.
Jot down detailed bibliographical information for each cited paragraph and have it ready to transfer to your
word cited page.
Use a technique that suits you to Summarise, paraphrase or quote directly for each idea you plan to use in
your paper.
Put all your note cards or paper in order of your outline
well-organised research paper completed exactly as outlined
Read your paper for any errors in content.
Arrange and rearrange ideas to follow your outline.
Reorganise your outline if necessary, but always keep the purpose of your paper and your readers in mind.
Re-read your paper for grammatical errors
Correct all spoted errors and improve the overall quality of the paper.
Get someone else to read it over
Ringkasan Nota Modul daripada FKC Kumpulan 3 (2009)
22
Step 8
a)
b)
c)
d)
Step 4
Literature
Make an Argument
Evidence
Save unnecessary writing when ideas have been wellexpressed by the original author
Editing
1) Editing is the process of refining a piece of writing so that
it suits a particular purpose. It gets your document ready
to do its job (Bandy, 2004).
2) To reveal hidden mistakes and will ensure that your best
possible work is being submitted.
3) Find and eliminate all common mistakes from the
document as previously stated
4) Proper editing cures inconsistent statements, ambiguities,
poorly written sentences and weak word choices.
The
Drafting
Stage
The
Revision
Stage
23
3)
#
#
2)
Equivalency of a Task
3)
24
Who started it
Tips for
25
Purpose
2)
Amount of detail
3)
Heading
4)
Format
5)
Inclusion of diagram
6)
Level of language
7)
User friendliness
8)
9)
26