ACR User Guide Avaya V11

TELEOPTI AB
Release Notes
Teleopti WFM 8.2.423 - 8.3.435
2015-11-06
Address
Visit
P.O. box 24169,

SE-104 51 Stockholm, Sweden
Linngatan 87D
Phone
Fax
Web
Support
+46 8 568 950 00

+46 8 568 950 09
www.teleopti.com
servicedesk@teleopti.com
2015-11-06
Release Notes
Table of Contents
1
Important information ................................................................................................................................ 2
New functions ............................................................................................................................................. 3

8.3.435 ............................................................................................................................................................... 3
8.2.434 ............................................................................................................................................................... 3
8.2.433 ............................................................................................................................................................... 3
8.2.432 ............................................................................................................................................................... 4
8.2.431 ............................................................................................................................................................... 4
8.2.430 ............................................................................................................................................................... 5
8.2.429 ............................................................................................................................................................... 5
8.2.428 ............................................................................................................................................................... 5
8.2.427 ............................................................................................................................................................... 7
8.2.426 ............................................................................................................................................................... 7
8.2.425 ............................................................................................................................................................... 8
8.2.424 ............................................................................................................................................................... 8
8.2.423 ............................................................................................................................................................... 8
Improvements and fixed defects ............................................................................................................... 10

8.3.435 ............................................................................................................................................................. 10
8.2.434 ............................................................................................................................................................. 11
8.2.433 ............................................................................................................................................................. 14
8.2.432 ............................................................................................................................................................. 17
8.2.431 ............................................................................................................................................................. 18
8.2.430 ............................................................................................................................................................. 20
8.2.429 ............................................................................................................................................................. 21
8.2.428 ............................................................................................................................................................. 23
8.2.427 ............................................................................................................................................................. 24
8.2.426 ............................................................................................................................................................. 27
8.2.425 ............................................................................................................................................................. 29
8.2.424 ............................................................................................................................................................. 30
8.2.423 ............................................................................................................................................................. 31
SDK changes .............................................................................................................................................. 32

8.3.435 ............................................................................................................................................................. 32
8.2.426.34902 .................................................................................................................................................. 32
Teleopti AB is the sole owner of this document. All rights reserved
Page | 1
2015-11-06
Release Notes
Important information
8.2.428 Speed up ETL Intraday and reduce server load by removing the
permissions step
ETL Intraday is now much faster since the permissions step has been removed from it. Report
permissions will now be updated during Nightly only. If needed, an extra Permissions step may be added
on a separate schedule. This will greatly reduce the load on the database server and improve system
performance in general.
8.2.428 New upgrade path from very old versions

You must first upgrade to 7.2 or later before you apply Teleopti WFM version 8 or later.
8.2.423 Windows XP support ended due to upgraded .NET Framework

Windows XP is no longer supported. The main resource planner client can no longer be run on a Win XP
machine. The reason for this is an upgrade to .NET Framework 4.5.1.
Please note that all users of the resource planner main client must now have .NET 4.5.1 installed.
8.2.423 Simplified access to standard reports

Standard reports have been integrated into the new web solution. This means that Single Sign On (for
Windows, Google or...) and password policy will work. This makes standard reports easier to access with
increased security.
Please note that the preview of reports is no longer available. You can instead export reports to Word,
Excel or PDF directly.
General information
Please note that it is mandatory to always apply the latest Windows Updates.
Always use the latest version of the installation guide.
Page | 2
2015-11-06
Release Notes
New functions
8.3.435
\Intraday\RTA
ID: 34703
8.3.435.37975
Display total number of agents logged in

Display total number of logged in agents in Intraday RTA (optional) to make it easier to understand how
poor adherence effects your business.
\SDK
ID: 34070
8.3.435.37769
Improve adding/changing employees from 3'rd party applications via the SDK
For a detailed description, see the SDK section below.
8.2.434
\Technical
34820
8.2.434.37359
Improved High Availability and Disaster Recovery options

From now you can install Teleopti and reach good HA and DR using SQL Server AlwaysOn Availability
Groups for databases and Windows Hyper-V High Availability Cluster for the web server.
8.2.433
\Technical
ID: 34484
8.2.433.37119
Easier access from home with Single Sign On for ADFS 3.0 (Active Directory)
SSO did support ADFS 2.0, now it also supports next version ADFS 3.0. This means more customers can
provide seamless access from home to MyTime for agents.
\Scheduler\Basic
ID: 33649
8.2.433.36679
More robust refresh of schedule changes made by others
Page | 3
2015-11-06
Release Notes
The infrastructure for getting schedule changes made by other users into Schedules via the refresh
button has been improved. This will make it more robust and reliable.
\Web\RTA
ID: 34646
8.2.433.36679
Improved performance and reliability of RTA

RTA (optional) has been redesigned technically to improve performance and reliability.
\Web\RTA
ID: 30783
8.2.433.36679
See historical adherence % for one agent in RTA

It is now possible to see how agents have performed up until now today directly from the RTA (optional).
This will provide better decision support.
8.2.432
\MyTimeWeb\Preferences
ID: 33152
8.2.432.36549
Display nightly rest violations during preference entry

Agents can now spot when preference combinations will most definitely violate the stipulated nightly
rest between two shifts. This makes it easier for agents to enter correct preferences.
\MyTimeWeb\Requests
ID: 33281
8.2.432.36549
Enable shift trades on days with meetings or personal activities

Agents can now swap shifts with Shift Trader (optional) on days where there are shifts and
meetings/personal activities. This makes Shift Trader more powerful, especially for customers using
many meetings or personal activities.
8.2.431
\Intraday
ID: 33974
8.2.431.36421
Speed up open Intraday

Intraday will now load faster for customers using Preferences, Rotations or Availability.
Page | 4
2015-11-06
Release Notes
\MyTimeWeb
ID: 32997
8.2.431.36421
Persian calendar support

Persian calendar can now be used in the most common views in MyTime. This makes it easier for agents
in Iran to use MyTime.
8.2.430
\Scheduler\Scheduling
ID: 22409
8.2.430.35956
Optimize Flexible days off with block and team

You can schedule with team and/or block. It is now also possible to optimize number of working days for
flexible staff using Optimize Flexible Days Off while still respecting block and/or team rules. This adds
power to the optimization engine and increases scheduling fit.
8.2.429
No new functions in this release.
8.2.428
\Scheduler\Basic
ID: 33550
8.2.428.35707
Usability: Improve save and refresh look and feel

Save and Refresh actions has been moved to one panel in the menu to improve user experience.
ID: 21569
8.2.428.35707
Block-Team with shift category limitations

It is now possible to schedule and optimize with Team and/or Block and respect shift category
limitations. This will add more power to the scheduling engine and it will enable users to restrict for
example the number of late shifts over a week or a period.
Page | 5
2015-11-06
Release Notes
\Technical
ID: 33706
8.2.428.35707
Improved web portal performance during peak usage

Technical: We have removed the standalone Broker web site in favor of the Broker built into the Web.
This means a big reduction in web traffic between Broker instances which will improve Web portal
performance especially in peaks.
\Analytics\ETL
ID: 33160
8.2.428.35707
Speed up ETL Intraday step fact_agent

ETL Intraday is now faster and will consume less system resources with this speed up of the fact agent
step.
\SDK
ID: 33373
8.2.428.35707
Speed up schedule retrieval for 3'rd party apps via the SDK
3'rd party apps often need to get schedules from Teleopti to operate. This fetch has been made faster
which means 3'rd party apps will perform better and faster. It will also decreased load on the rest of the
Teleopti system and that will be beneficial for all users.
\Analytics\ETL
ID: 33643
8.2.428.35547
Speed up ETL Intraday and reduce server load by removing the permissions step
ETL Intraday is now much faster since the permissions step has been removed from it. Report
permissions will now be updated during Nightly only. If needed, an extra Permissions step may be added
on a separate schedule. This will greatly reduce the load on the database server and improve system
performance in general.
\Installation
ID: 33617
8.2.428.35547
New upgrade path from very old versions

You must first upgrade to 7.2 or later before you apply Teleopti WFM version 8 or later.
Page | 6
2015-11-06
Release Notes
8.2.427
\People
ID: 33096
8.2.427.35298
Improve read only access to People

It is now possible to allow users, often team leads, read only access to People so that they can keep track
of settings for their staff and alert if any information is incorrect, without being able to change anything.
This makes it easier to keep records up to date.
ID: 27259
8.2.427.35298
Block-Team scheduling should schedule according to pre-scheduled personal shifts and

meetings
Scheduling with Block or Team will now make sure shifts selected and scheduled will fit with prescheduled personal shifts and meetings. This will reduce manual checks after scheduling and save time
for resource planners.
\Scheduler\Optimization
ID: 32909
8.2.427.35298
Speed up Shifts within a day optimization for large operations

Execution time of optimization step Shifts within a day has been reduced for large operations with many
agents (starting from 500). The improvement increases proportionally with the number of agents. Tests
indicate that a 4000 agent operation may see up to 90% faster optimization.
8.2.426
\Web\Schedules
ID: 31897
8.2.426.34568
More streamlined user experience

Following a usability review the user experience of MyTeam (optional) has been improved and more
streamlined.
Page | 7
2015-11-06
Release Notes
8.2.425
\MyTimeWeb\Schedule
ID: 32580
8.2.425.34351
Find team mates and when they work by applying filters and sorting in the Team Schedule
It is now possible to find team mates by filtering and sorting directly in the Team Schedule. This makes it
easier to see when team mates work and have breaks.
\MyTimeWeb\Schedule
ID: 32092
8.2.425.34351
Find shift trades by filtering and sorting

It is now possible to apply filters and sorting when finding shifts to trade in Shift Trader (optional). This
makes it easier for agents to find swap candidates more quickly.
8.2.424
\MyTimeWeb
ID: 31318
8.2.424.34211
Gamification - Different settings for different parts of the organization

You can now set different targets for different parts of the organization, which makes it easier to drive
change with gamification in larger companies.
\MyTimeWeb\Requests
ID: 31637
8.2.424.34211
Shift Trade Board - First come first served

New optional Shift Trade process from the Shift Trade Board in Shift Trader (optional). With this setting a
trade will go to manager when the first agent picks the trade from the board.
8.2.423
ID: 24331
8.2.423.33997
Optimize fairness based on seniority

Seniority can now be used as a new fairness solution. This means that it's possible to ensure that senior
agents get better working days and better shifts than junior agents. Initially agents will be ranked by
their employment date. This add optimization power for regions where Seniority is important.
Page | 8
2015-11-06
Release Notes
\Analytics
ID: 30791
8.2.423.33997
Speed up ETL Intraday by populating schedule changes to reports immediately

The periodic "run once every 15 or 30 min" ETL Intraday for schedule reporting data has been changed
fundamentally. This means schedule reporting data will be available much faster in reports. It also means
increased performance and reduced system load for ETL in general.
\Analytics\Standard Reports
ID: 15093
8.2.423.33997
Simplified access to standard reports

Standard reports have been integrated into the new web solution. This means that Single Sign On (for
Windows, Google or..) and password policy will work. This makes standard reports easier to access with
increased security. Please note that the preview of reports is no longer available. You can instead export
reports to Word, Excel or PDF directly.
\Technical
ID: 32406
8.2.423.33997
Windows XP support ended due to upgraded .NET Framework

Windows XP is no longer supported. The main resource planner client can no longer be run on a Win XP
machine. The reason for this is an upgrade to .NET Framework 4.5.1. Please note that all users of the
resource planner main client must now have .NET 4.5.1 installed.
Page | 9
2015-11-06
Release Notes
Improvements and fixed defects
8.3.435
\People
ID: 35708
8.3.435.37975
Usability: Improve selection of Site/Team, Contract etc. when you have many items to choose
from
\Scheduler
ID: 35336
8.3.435.37975
ESL does not change when shrinkage is toggled on/off for Skill Summary tabs
\Scheduler\Basic
ID: 35568
8.3.435.37975
Very rare error when user change from one day to another
\MyTimeWeb\Schedule
ID: 35418
8.3.435.37975
Current time indicator one hour off in one daylight saving time case
\Web\RTA
ID: 35533
8.3.435.37975
Performance: Speed up the RTA page load
ID: 34623
8.3.435.37975
Performance: Speed up reports Agent Skills and Availability per Agent
\Web
ID: 35563
8.3.435.37975
TaskCanceledException in server event log for one case
\General
ID: 33580
8.3.435.37769
Possible fix for a rare case where the main client could not be started every third or fourth
time
Page | 10
2015-11-06
Release Notes
\Intraday
ID: 35295
8.3.435.37769
Person Account not updated when adding absences in Intraday
\MyTimeWeb
ID: 34958
8.3.435.37769
Shift trade posts displayed in wrong time zone in rare cases
ID: 35356
8.3.435.37769
Date navigation in Adherence per day report might not work as expected in some cases
\Analytics\ETL
ID: 35495
8.3.435.37769
Rare ETL error on step fact_queue due to DST change
\Technical
ID: 35402
8.3.435.37769
Adherence report might consume all IIS connections in special cases8.2.434
\Scheduler
ID: 34870
8.2.434.37512
Rare error sometimes when going to Restrictions View
\Scheduler
ID: 35207
8.2.434.37512
Error opening schedule using Iranian culture
ID: 35227
8.2.434.37512
Team scheduling may add days off under long term absences causing amount of absences
days/time to change
\Intraday
ID: 35167
8.2.434.37512
Error when opening Intraday with today's date second time
Page | 11
2015-11-06
Release Notes
\Intraday\RTA
ID: 35228
8.2.434.37512
RTA may display Next Start dates in the past under special circumstances
\MyTimeWeb
ID: 35241
8.2.434.37512
Performance: Reduce load on system from MyTime first page
\MyTimeWeb\Requests
ID: 35232
8.2.434.37512
Jalali (Iranian) dates not displayed correctly on shift trades
\Analytics\ETL
ID: 35322
8.2.434.37512
ETL Intraday - Ready time is duplicated in adherence reports for some agents
\People
ID: 35134
8.2.434.37359
Possible to change tracker type after personal account has been created
\Forecaster\Volume forecasting
ID: 34789
8.2.434.37359
Values between Original ACW (in Prepare workload) and Actual ACW (in Forecast vs Actual
Workload report) do not match when there are intervals without calls
\Scheduler\Basic
ID: 34921
8.2.434.37359
Error when paste special absence for one specific case
\Requests\Shift Trades
ID: 34913
8.2.434.37359
Deadlock errors in server event log in one case with a thousand shift trades per day
ID: 35109
8.2.434.37359
Agents without Multiplicator Definition Sets can get overtime scheduled automatically
Page | 12
2015-11-06
Release Notes
ID: 34988
8.2.434.37359
Agent may get shifts with activities they do not have skills for when using Team Scheduling
and Master Activities
\Web\RTA
ID: 34308
8.2.434.37359
Deleted alarms may still be visible
\Web\RTA
ID: 35075
8.2.434.37359
Entire system down after upgrade due to error

ReadModelUnitOfWorkAspect.OnBeforeInvocation on Web in one rare case
\Web\RTA
ID: 34854
8.2.434.37359
SqlDateTime overflow error in event log
\Web\RTA
ID: 34871
8.2.434.37359
Web cannot start in one rare case where RTA events with new state, business unit and empty
platform ID hit the system
\MyTimeWeb
ID: 34945
8.2.434.37359
MyTime: Display of previous shift possibilities after delete of preferences
\Analytics\ETL
ID: 35210
8.2.434.37359
ETL service uses all memory which may lead to users not being able to access the web
\Windows portal
ID: 34814
8.2.434.37359
System may warn that more agents are in used that you have in the Product Activation Key,
but include deleted agents in that warning
\Cloud
ID: 35026
8.2.434.37359
Performance: Speed up ETL Intraday step Fact_deviation for cloud installs
Page | 13
2015-11-06
Release Notes
\Cloud
ID: 34622
8.2.434.37359
Performance: Speed up ETL Nightly step fact_schedule for cloud customers
8.2.433
\People
ID: 34898
8.2.433.37119
Error when editing group pages in one rare case
\Scheduler
ID: 34869
8.2.433.37119
Very rare error doSaveProcess() when saving
\Scheduler\Basic
ID: 34445
8.2.433.37119
Person Account was not updated correct in one special case after manually adding absences
ID: 34895
8.2.433.37119
Intra interval balance result in same breaks for one case with one hour intervals
\Intraday
ID: 34428
8.2.433.37119
Usability: If no alarm then there should be no Time in Alarm in Intraday
\MyTimeWeb
ID: 34847
8.2.433.37119
Error 500 happen when open requests
\MyTimeWeb\Schedule
ID: 34841
8.2.433.37119
Team schedule incorrect if SMS notification fails after schedule change
\MyTimeWeb\Requests
ID: 34465
8.2.433.37119
Full day absence request shows additional day in Request tab after being submitted
Page | 14
2015-11-06
Release Notes
ID: 34677
8.2.433.37119
Realtime report "Scheduled time vs target" displays duplicates when more than one schedule
period
ID: 33852
8.2.433.37119
Usability: Improve user feedback when reports time out
\Analytics\ETL
ID: 34859
8.2.433.37119
ETL fails on step purge old data in one case
\Analytics\ETL
ID: 34676
8.2.433.37119
Performance: ETL Intraday - speed up load of dim_absence
\Technical
ID: 34691
8.2.433.37119
PK_GroupingReadOnly error in service bus log
\People
ID: 34650
8.2.433.36810
Performance: Adding new group page is sometimes slow
\People
ID: 34617
8.2.433.36810
Error when editing group pages in one rare case
\Scheduler
ID: 34648
8.2.433.36810
Block scheduling does not always select optimal shifts
\Intraday
ID: 34747
8.2.433.36810
Usability: Improve sort order when sorting by shift start time
Page | 15
2015-11-06
Release Notes
\Requests\Shift Trades
ID: 34745
8.2.433.36810
Shift display for shift trades is incorrect before the trade is approved
\MyTimeWeb
ID: 34748
8.2.433.36810
Error in preferences view in one special case
ID: 34749
8.2.433.36810
Incorrect formatting of number fields in excel exports of standard reports
\Analytics\ETL
ID: 33977
8.2.433.36810
Timeout on mart.etl_fact_agent_queue_load_intraday
\Analytics\ETL
ID: 34746
8.2.433.36810
ETL fails when start date for a person period is set too far in the future
\Analytics\ETL
ID: 34700
8.2.433.36810
Preferences may be deleted by ETL Intraday
\People
ID: 34297
8.2.433.36679
Usability: Current person availability jump to other when using lookup option
\Scheduler
ID: 34511
8.2.433.36679
ESL too low in one case with extremely low volumes forecasted
\Scheduler\Basic
ID: 34549
8.2.433.36679
Error opening Schedules after changing an agents hourly availability from within Schedules
Page | 16
2015-11-06
Release Notes
\Scheduler\Basic
ID: 34379
8.2.433.36679
Copy and paste special does not work for 2 different absences on same day when they
together cover the entire shift
\Intraday
ID: 34647
8.2.433.36679
Usability: Improve sort order when sort by shift start time in RTA
\Web
ID: 34611
8.2.433.36679
Cannot access the web in one deploy scenario using a reverse proxy
\Web\Reports
ID: 34008
8.2.433.36679
Adherence not updated after one absence was added for yesterday due to a service bus
timeout in one special case
\Analytics\ETL
ID: 34013
8.2.433.36679
ETL Service may hang (no crash) for no apparent reason and stops processing jobs in rare
cases
\Analytics\ETL
ID: 34318
8.2.433.36679
Timeout error on ETL Nightly step Primary Check in one case
\Analytics\ETL
ID: 34470
8.2.433.36679
Timeout on dbo.Purge step when running nightly step for one case where there were
hundreds of deleted agents
8.2.432
\Scheduler
ID: 34315
8.2.432.36549
Error on Add Availability on days with previously existing data
Page | 17
2015-11-06
Release Notes
\Shift Creator
ID: 34077
8.2.432.36549
Error when deleting a rule set for one very rare combination of selections and actions
\Analytics\ETL
ID: 34421
8.2.432.36549
ETL Nightly may fail on dim_person delete data step in cases where many agents has been
deleted from People
\Installation
ID: 34363
8.2.432.36549
PK_TenantApplicationNhibernateConfig error in the server event log on system start up
8.2.431
\Scheduler\Basic
ID: 34099
8.2.431.36421
Random error when saving schedules when network connectivity is unstable
ID: 34130
8.2.431.36421
The Intra interval balance option ignores keeping rotations
\MyTimeWeb
ID: 34066
8.2.431.36421
Performance: Speed up the find function in MyTime Team View
\MyTimeWeb
ID: 33844
8.2.431.36421
Performance: Speed up loading requests to MyTime
\MyTimeWeb\Schedule
ID: 34246
8.2.431.36421
Incorrect sorting of absences in MyTime Team Schedule
Page | 18
2015-11-06
Release Notes
\MyTimeWeb\Requests
ID: 33845
8.2.431.36421
Performance: Speed up the agent shift trade page
\MyTimeWeb\Badges
ID: 34237
8.2.431.36421
Agents not receiving the gamification badges they are supposed to in one special case
\Web\RTA
ID: 32510
8.2.431.36421
Agents are still visible in the RTA page after the leaving date
ID: 33768
8.2.431.36421
Different number formats in report forecast vs. actual workload
\Analytics\ETL
ID: 34071
8.2.431.36421
Error during ETL Nightly: Violation of PRIMARY KEY constraint PK_fact_schedule_deviation in

one special case
\Analytics\ETL
ID: 34129
8.2.431.36421
Rare Deadlock error in server event log
\Installation
ID: 33838
8.2.431.36421
Error when resuming work on the web after upgrade to new version
\Administration\System Config
ID: 34225
8.2.431.36421
Error in Options and MyTime due to incorrect Gamification settings
\SDK
ID: 34069
8.2.431.36421
OrganizationService.UpdatePerson will reset the application logon name and password to

blank if that is not set when saving a PersonDto
Page | 19
2015-11-06
Release Notes
8.2.430
\General
ID: 34007
8.2.430.36064
Rare error for UTC +3 Minsk time zone
\Scheduler
ID: 34029
8.2.430.36064
Holiday not pushing through as Used holiday in Budget/Allowance
ID: 34086
8.2.430.36064
Error when optimizing intra interval balance in one rare case
\MyTimeWeb
ID: 34083
8.2.430.36064
Mismatch between MyTime monthly and week view
\MyTimeWeb
ID: 34088
8.2.430.36064
Double shift category names when printing to PDF in Firefox
\MyTimeWeb\Badges
ID: 32388
8.2.430.36064
Adhering to absences gives badges
\Technical
ID: 33551
8.2.430.36064
Rare error when auto approving a request that has been deleted
\Intraday
ID: 34003
8.2.430.36006
Increased performance when opening Intraday for many agents
\MyTimeWeb
ID: 33859
8.2.430.36006
MyTime does not display confidential data
Page | 20
2015-11-06
Release Notes
\MyTimeWeb\Schedule
ID: 33817
8.2.430.36006
Agent's Last Day is not shown in MyTime
\Analytics\ETL
ID: 34046
8.2.430.36006
Error in Purge Old Application Data step in ETL Nightly in rare cases
\General
ID: 33986
8.2.430.35956
Two reports incorrectly spelled in German
ID: 33807
8.2.430.35956
Rare error when optimizing with team and/or block
\MyTimeWeb\Schedule
ID: 33518
8.2.430.35956
Overtime shift does not appear in Month View
8.2.429
\People
ID: 33922 and 32964

8.2.429.35907
Error when two users happens to update group pages simultaneously
\People
ID: 33940
8.2.429.35907
Server unavailable when saving in People
\People
ID: 33434
8.2.429.35907
Duplicate results when using Find
\Scheduler\Basic
ID: 33896
8.2.429.35907
ESL is not considering Efficiency properly
Page | 21
2015-11-06
Release Notes
\Requests
ID: 33843
8.2.429.35907
System denied absence requests are not displayed in Request History
\Agent portal\Requests\Absences
ID: 33846
8.2.429.35907
Absence requests show different times in MyTime once they are submitted
\Agent portal\ASM
ID: 33837
8.2.429.35907
Time glitch in ASM
\Web\Reports
ID: 33724
8.2.429.35907
Break and Lunch times are not removed from Absence time per Agent report by Intraday ETL
\Analytics\ETL
ID: 33857
8.2.429.35907
ETL error on Stage.stg_Request due to Primary Key Constraint 'PK_stg_request'
\Analytics\ETL
ID: 33867
8.2.429.35907
ETL Tool shows failing history as successful (in black)
\General
ID: 33825
8.2.429.35791
Refresh button in Scheduler may light up delayed if client and server clocks are not in sync
\Intraday
ID: 33855
8.2.429.35791
In peak you may get "Server temporarily unavailable" pop up every 15 minutes in Intraday
\Analytics\ETL
ID: 33865
8.2.429.35791
Speed up reports Adherence per Day and Adherence per Agent
Page | 22
2015-11-06
Release Notes
8.2.428
\MyTimeWeb
ID: 33641
8.2.428.35707
My Report shows yesterdays data in DrillDown
ID: 33663
8.2.428.35707
Random timeouts experienced in report Adherence per Day when ETL Intraday is running at
large customers
\Technical
ID: 33615
8.2.428.35707
Schedules will often display "No connection with Message Broker" for customers on Cloud
\Forecaster
ID: 33525
8.2.428.35547
Very long scenario names truncated in menu when export forecast to another scenario
\Scheduler\Basic
ID: 33637
8.2.428.35547
Speed up open schedules for cases with many requests
\Scheduler
ID: 33575
8.2.428.35547
Error when click Restore button on View Schedule History
\MyTimeWeb\Schedule
ID: 33518
8.2.428.35547
Overtime shift does not appear in Month View
\MyTimeWeb\Preferences
ID: 33418
8.2.428.35547
Default Period in Preferences switches to a future time if there is a future Person Period set
up for the agent
Page | 23
2015-11-06
Release Notes
\Web\Schedules
ID: 33433
8.2.428.35547
The schedule in Team Schedule looks messy
\Administration\Permissions
ID: 33443
8.2.428.35547
Permissions - you can see Seat planner and Outbound
\Analytics
ID: 33571
8.2.428.35547
Cannot open multiple reports in excel
ID: 33468
8.2.428.35547
Overtime on lunch time not calculated correct in report Scheduled Overtime
ID: 33642
8.2.428.35547
Errors in Event viewer when trying to access reports
\Analytics\ETL
ID: 33638
8.2.428.35547
Error in event log: Timeout saving schedule change to mart. May also lead to shifts missing in
MyTime Team Schedule
8.2.427
\Scheduler
ID: 33510
8.2.427.35329
Shift category limitations randomly broken in one case
\MyTimeWeb
ID: 33327
8.2.427.35329
Agents can no longer see hourly availability for previous periods
Page | 24
2015-11-06
Release Notes
\MyTimeWeb\Reports
ID: 33432
8.2.427.35329
Internet Explorer only: Stats for previous user displayed in MyReport when sharing PC
\General
ID: 33243
8.2.427.35298
Special characters in SMS displayed as "?"
\People
ID: 33440
8.2.427.35298
Find People is very slow, seems to find all on start up
\Scheduler\Basic
ID: 33168
8.2.427.35298
Absences ending on or passing last employment day not visible in the schedule
\Administration\Permissions
ID: 33249
8.2.427.35298
Error when opening Permissions in one special case
\MyTimeWeb
ID: 33162
8.2.427.35298
Usability: Improve month schedule print layout on IE
\MyTimeWeb\Reports
ID: 33316
8.2.427.35298
Error in reports when there is "<" or ">" in team or site names
\MyTimeWeb\Badges
ID: 33116
8.2.427.35298
Gamification - the receiving of the badges for threshold settings are not correct, number and
type of medals do not match the agent performance in the report
\Web
ID: 32879
8.2.427.35298
Not possible to view reports from Safari browser on iPad or iPhone
Page | 25
2015-11-06
Release Notes
\Web
ID: 33280
8.2.427.35298
Web very slow in general due to duplicate report entries
\Web\RTA
ID: 33453
8.2.427.35298
Error in event log probably when a new state arrives on the RTA
ID: 33485
8.2.427.35298
Permission denied appears sometimes randomly during report generation
\Administration\System Config
ID: 33189
8.2.427.35298
Error when cutting ctrl+x (in availabilities, rotations, possibly more)
\Analytics\ETL
ID: 33405
8.2.427.35298
Queue statistics from file imports are dropped during upgrade from v7
\Analytics\ETL
ID: 33228
8.2.427.35298
ETL error on step stg_request in one case
\SDK
ID: 33215
8.2.427.35298
Deadlock when updating persons with SDK in one very rare case
\Technical
ID: 33310
8.2.427.35298
Error in event log when RTA adds a new state to a state group
\Technical
ID: 33315
8.2.427.35298
Error PK_language_translation in event log
Page | 26
2015-11-06
Release Notes
8.2.426
\Scheduler\Basic
ID: 33000
8.2.426.34843
Usability: Paste shift as overtime should not count lunch as overtime
ID: 32988
8.2.426.34843
Shift category may change when using "adjust shift to match shift bag" and day is locked
\Intraday\RTA
ID: 33073
8.2.426.34843
Incorrect state displayed due to initial snapshot not fully processed in one rare case
\Intraday\RTA
ID: 33084
8.2.426.34843
Incorrect state displayed due to server side error when duplicate state codes exists
\MyTimeWeb
ID: 33055
8.2.426.34843
Usability: Publish date should not be affected by availability
\MyTimeWeb\Requests
ID: 33076
8.2.426.34843
Calendar first day of week incorrect
\MyTimeWeb\Schedule
ID: 33103
8.2.426.34843
Team Schedule and ASM does not display schedule updates on systems with datamart
reporting interval <> 15 min
\MyTimeWeb\Schedule
ID: 33195
8.2.426.34843
Team Schedule does not work on Internet Explorer 9
\Web\RTA
ID: 33115
8.2.426.34843
No states displayed for new install in one specific case
Page | 27
2015-11-06
Release Notes
\Web\RTA
ID: 33091
8.2.426.34843
Incorrect states displayed; "error when trying to save" from Service Bus found in event log
\Web\Reports
ID: 32991
8.2.426.34843
Error on view report after 30 min inactivity
ID: 33089
8.2.426.34843
Posts for reports in permissions multiplied in some cases
ID: 32957
8.2.426.34568
Cannot access reports on the web without permissions for Anywhere
\Web\Reports
ID: 32966
8.2.426.34568
Cannot navigate back to today in Adherence per Day report
\Technical
ID: 32738
8.2.426.34568
Performance: Speed up starting the main client
\Technical
ID: 32769
8.2.426.34568
Cannot configure main client to start against multiple installations
\Technical
ID: 32946
8.2.426.34568
Schedule data not propagated to reports in one special case
Page | 28
2015-11-06
Release Notes
8.2.425
\Requests\Absences
ID: 32689
8.2.425.34351
One special case where absence requests were denied even if the skill is over staffed for the
duration asked
\Web
ID: 32806
8.2.425.34351
Not possible to log on using special characters in password or username
\Web\RTA
ID: 32846
8.2.425.34351
RTA related error "Sequence contains more than one element" from Service Bus found in
event log
\Installation
ID: 32880
8.2.425.34351
Cannot run PM from client installed using msi install
\Analytics\ETL
ID: 32802
8.2.425.34351
ETL Service error once every 10 seconds
\Analytics\ETL
ID: 32837
8.2.425.34351
Duplicate weekdays with different languages in PM reports
\Analytics\ETL
ID: 32839
8.2.425.34351
Error 'PK_fact_queue' in ETL Intraday
\Analytics\ETL
ID: 32851
8.2.425.34351
Long term absence in combination with leaving date not propagated to reports properly
Page | 29
2015-11-06
Release Notes
8.2.424
\Scheduler\Basic
ID: 32410
8.2.424.34211
Speed up open schedules, up to 50% faster!
\Scheduler\Basic
ID: 32598
8.2.424.34211
Long delay to change selection between agents in one case
\Scheduler
ID: 32785
8.2.424.34211
Error when opening shift editor in one very special case
\MyTimeWeb
ID: 32442
8.2.424.34211
MyReport data missing for today in one special hosting case
\MyTimeWeb
ID: 32444
8.2.424.34211
No shifts displayed in view available shift trade shift from All Team in one case
\Web
ID: 32420
8.2.424.34211
Error "during a cryptographic operation" in some cases when server was restarted
\Installation
ID: 32573
8.2.424.34211
Main client windows authentication enabled when it should not be
\Analytics\ETL
ID: 32633
8.2.424.34211
ETL Intraday error "PK_fact_queue" in one case around DST
\Analytics\ETL
ID: 32682
8.2.424.34211
ETL Intraday fails on stg_group_page_person step in one special case
Page | 30
2015-11-06
Release Notes
8.2.423
\Intraday
ID: 32592
8.2.423.33997
RTA not updating correct for snapshots
\MyTimeWeb\Schedule
ID: 32202
8.2.423.33997
Meeting info not displayed completely in one special case
\Web\RTA
ID: 32348
8.2.423.33997
May display agents who has quit in the RTA list
ID: 32443
8.2.423.33997
Speed up Adherence per day as it may time out for very large selections
Page | 31
2015-11-06
Release Notes
SDK changes
8.3.435
New Property on PersonDto
On build 37316 a new property, FirstDayOfWeek, has been introduced to the PersonDto to make it
possible to set first day of a working week for a person.
GetPersonByUserNameQueryDto
Gets the person by user name.
GetPersonByEmailQueryDto
Gets the person by email address.
GetPersonByIdentityQueryDto
Gets person by identity.
AddPersonCommandDto
A new way to add person in command. Can specify the following properties: FirstName, LastName,
ApplicationLogOnName, ApplicationLogOnPassword, Identity, Email, EmploymentNumber,
CultureLanguageId, UICultureLanguageId, TimeZoneId, WorkflowControlSetId, WorkWeekStart, Note,
TerminationDate, IsDeleted
ChangePersonBasicDataCommandDto
Update basic data of a person for the following properties: FirstName, LastName, Email,
EmploymentNumber, CultureLanguageId, UICultureLanguageId, WorkflowControlSetId, WorkWeekStart,
Note, IsDeleted
EndPersonEmploymentCommandDto
End a person's employment with a specific date.
8.2.426.34902
New Property on PersonDto
On build 34902 a new property, Identity, has been introduced to the PersonDto to make it clearer to use
other Identities than Windows to Logon. At the same time the properties WindowsDomain and
WindowsLogOnName have been marked as obsolete. Use Identity instead in the format DOMAIN\USER
if the person has a windows identity.
Page | 32

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TELEOPTI AB

P.O. box 24169,

+46 8 568 950 00

Important information ................................................................................................................................ 2

New functions ............................................................................................................................................. 3

Improvements and fixed defects ............................................................................................................... 10

SDK changes .............................................................................................................................................. 32

Teleopti AB is the sole owner of this document. All rights reserved

8.2.428 New upgrade path from very old versions

8.2.423 Windows XP support ended due to upgraded .NET Framework

8.2.423 Simplified access to standard reports

Teleopti AB is the sole owner of this document. All rights reserved

Display total number of agents logged in

Improved High Availability and Disaster Recovery options

More robust refresh of schedule changes made by others

Teleopti AB is the sole owner of this document. All rights reserved

Improved performance and reliability of RTA

See historical adherence % for one agent in RTA

Display nightly rest violations during preference entry

Enable shift trades on days with meetings or personal activities

Speed up open Intraday

Teleopti AB is the sole owner of this document. All rights reserved

Persian calendar support

Optimize Flexible days off with block and team

Usability: Improve save and refresh look and feel

Block-Team with shift category limitations

Teleopti AB is the sole owner of this document. All rights reserved

Improved web portal performance during peak usage

Speed up ETL Intraday step fact_agent

New upgrade path from very old versions

Teleopti AB is the sole owner of this document. All rights reserved

Improve read only access to People

Block-Team scheduling should schedule according to pre-scheduled personal shifts and

Speed up Shifts within a day optimization for large operations

More streamlined user experience

Teleopti AB is the sole owner of this document. All rights reserved

Find shift trades by filtering and sorting

Gamification - Different settings for different parts of the organization

Shift Trade Board - First come first served

Optimize fairness based on seniority

Teleopti AB is the sole owner of this document. All rights reserved

Speed up ETL Intraday by populating schedule changes to reports immediately

Simplified access to standard reports

Windows XP support ended due to upgraded .NET Framework

Teleopti AB is the sole owner of this document. All rights reserved

Improvements and fixed defects

Performance: Speed up the RTA page load

Performance: Speed up reports Agent Skills and Availability per Agent

TaskCanceledException in server event log for one case

Teleopti AB is the sole owner of this document. All rights reserved

Person Account not updated when adding absences in Intraday

Shift trade posts displayed in wrong time zone in rare cases

Rare ETL error on step fact_queue due to DST change

Adherence report might consume all IIS connections in special cases8.2.434

Rare error sometimes when going to Restrictions View

Error opening schedule using Iranian culture

Error when opening Intraday with today's date second time

Teleopti AB is the sole owner of this document. All rights reserved

Performance: Reduce load on system from MyTime first page

Jalali (Iranian) dates not displayed correctly on shift trades

Error when paste special absence for one specific case

Teleopti AB is the sole owner of this document. All rights reserved

Deleted alarms may still be visible