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SoftwareSupportandMaintenance

TipsandTricksSAPONESupportLaunchpad:
OptimizeyourLaunchpad(Part1)KPIs
PostedbyArnoHelmlinginSoftwareSupportandMaintenanceon09Aug201611:34:37
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WiththehelpofKPIs,theSAPONESupportLaunchpadinformsyouataglanceifacertainactionis
required.Thereisnoneedanymoretonavigatetoeachapplicationtogetthisinformation.Inadditiontothe
KPIs,theSAPONESupportLaunchpadoffersmanyotherfeaturestooptimizeyournew,centralworkplace
fortheserviceandsupportapplications.

ThisblogprovidesyouwithsometipsandtricksonhowtobestusethosefeaturessuchasKPIs,
personalization,favoritesandsavedattributesearchestooptimizetheSAPONESupportLaunchpadforyour
dailywork.

KPIs:MostofthetilesarepopulatedwithKPIs.KPIsarevisualizedinvariousways:theycanbenumeric
valueswithorwithoutadeviationarrow,bulletcharts,orcomparisoncharts.Takeforexampleincident
management.Youquicklywanttoseeifthereareanycriticalincidents?Simplylookattherespectivetileand
youseetheirnumber:

Itisthenuptoyourpersonalthresholdtodecideifthereisaneedtonavigatetotherespectiveapplication.
Navigatingofcoursewillopentherespectiveincidentslist,prefilteredbythoseofpriorityhighorveryhigh.

Besidesnumericvalues,theSAPONESupportLaunchpadprovidesdeltainformation.Lookforexampleat
theSAPHotNewstile.AlittledeviationarrowinformsyouiftherearenewSAPHotNewsavailablesincethe
lasttimeyouvisitedtheapplication:

OnceyouhavetakenalookatthenewlyavailableSAPHotNews,thedeviationarrowdisappears,thecolor
oftheKPIchangesfromredtoorange,andthenumericvalueisadjustedreflectingtheSAPHotNewsyou
markedasconfirmedorNotrelevantintheapplication:

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InadditiontoKPIs,yourfavorites,changesoffavoritesaswellassavedsearchqueriesarevisualizedon
tiles:

Theywillbecoveredinmoredetailinoneofthenextpostsinthisblogseries:

Part3willcoverfavorites.Thesecanbesystemswhicharerelevanttoyou.OritcanbeSAPNotes/KBAsthatyouare
monitoringorthatarerelatedtocomponentsyouusede.g.whenyoureportedanincident.Wheneveryouworkwitha
systemorreadanSAPNote/KBA,youcanmarkitasfavoriteintherespectiveapplication.

Part4willdealwithsavedAttributesSearches,savedsearchqueriesthatuseadditionalcriteriasuchassoftware
component,supportpackage,etc.

Sometilesshowtheratioofacriticalvaluecomparedtoabasevaluetomakeiteasierforyoutodetermineifanaction
isrequired.AnexampleisthenumberofHANAEnterpriseCloud(HEC)systems,whichdidnotmeettheAvailability
ServiceLevelAgreement(SLA)inrelationtoyourtotalnumberofHECSystems.

IfthereisaneedtogetanoverviewofvariousKPIscomparedtoeachother,theywillbevisualizedasa
comparisonchart,enablingyoutogetaquickoverviewataglance.

Summary:UsingtheSAPONESupportLaunchpad(withthehelpofKPIsandtheirspecificvisualization
capabilities),foralotofapplicationsthereisnoneedtoopenthemtofindoutifanactionisrequired.Youcan
seeitataglanceontheSAPONESupportLaunchpad.

Note:PilotingProgramSAPONESupportLaunchpad:
WeareinvitinginterestedcustomerstoaspecialpilotingprogramfortheSAPONESupportLaunchpad.In
thisprogram,weofferrolloutandfeedbacksessionswherewepresentnewfunctionalityavailablesincethe
lastrelease,giveanoutlookandinsightonwhatwearecurrentlyworkingon,presentinformationaroundthe
SAPONESupportLaunchpad,andcollectanddiscussfeedbackandideaswithparticipants.Sessionsare
heldevery68weeks.Allinterestedcustomersorpartnerscanparticipatewithoutobligations.Theonly
prerequisiteisavalidFeedbackAgreement.Incaseyouwouldliketobeinvolvedandinvitedtoallfuture
sessions,simplesendmeanemail(emailaddressisavailableviamySCNProfile)withyourname,SUser

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