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SIPOC

THEF I RSTPICTUREO F YO URP RO C ESS

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SIPOC WhyandWhat?
SIPOCdiagramisatypeofprocessmapto
identifytheprimaryelementsofaprocess
Itprovidesamacroviewthatbringstogether
Suppliers,Inputs,Process,Outputs,and
Customers

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SIPOCPurpose:
ThepurposeofaSIPOCDiagramistodefine
anddocument:
Suppliers
Inputs/Requirements
KeyProcessSteps
Outputs/Requirements
Customers
SIMPLER. FASTER. BETTER. LESS COSTLY.

SIPOCPurpose:

AdditionallyBenefitsofSIPOC:
Documentsprocessname
ProcessOwner
Start/stoptriggers
Assumptionsabouttheprocess
Operationaldefinitionsofkeyterms
Getseveryoneonsamepage

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SIPOCTime
Time:Planatleastonehourtocompletea
SIPOC
Timecanvarydependingoncomplexityof
process,knowledgeofparticipantsand
previousexperiencecreatingSIPOCs

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SIPOCWheretoStart

S:Supplier
I:Inputs
P:Process
O:Outputs
C:Customer

Wheretostart???
AlwaysstartwiththeProcess!
SIMPLER. FASTER. BETTER. LESS COSTLY.

Process
SIPOCisahighlevelviewoftheprocess
SIPOC

Business
ProcessMap

Standard
Work

50,000FeetView
10,000FeetView
1,000FeetView

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Suppliers

Inputs

1
Process

Outputs

Customer

Listthe57keystepsintheprocessbeingmapped
Listtheoutputsofeachstepoftheprocess
Listthecustomers(internalandexternal)
Listtheinputsintoeachstepoftheprocess
Listthesupplierofeachinputoftheprocess
Yourjobistohelpthemdocumenttheirreality!

SIMPLER. FASTER. BETTER. LESS COSTLY.

Process
KeepitHighLevel:Only57stepsfortheprocess
Thisactivityalsogivesyouthescopeofyour
process
Hereisthetrickypart:Makesuretheteam
reachesconsensusthatyouhavecreatedan
accuraterepresentationoftheprocessbefore
movingon
SIMPLER. FASTER. BETTER. LESS COSTLY.

Outputs
Outputsoftheprocessarenotonlythe
productorserviceyouaredelivering
NotallOutputsaredesirable
Outputscaninclude:
Paperwork,
Approvals
Scrap
Andanythingelsethatresultsfromyourprocess.

SIMPLER. FASTER. BETTER. LESS COSTLY.

Customers
IdentifytheCustomers
Inmostcases,thecustomerisn'ttheperson
whowilleventuallyreceivetheproductor
service,buttherecipientsofeachoutputof
yourprocess
Thinkaboutwhereeachoutputgoesandyou
knowwhothecustomerisforyourprocess
SIMPLER. FASTER. BETTER. LESS COSTLY.

Inputs
IdentifyInputs
Revieweachstepoftheprocessmaptodetermine
whatisnecessarytocompletethestep
Inputscaninclude:

Materials
People
Machines
ITsystems
Information
Oranythingelsethatisnecessaryfortheprocesstorun

SIMPLER. FASTER. BETTER. LESS COSTLY.

Suppliers
IdentifytheSuppliers
Listallofthesupplierswhoprovideyourinputs
Thesemightinclude:

Thecompanythatsuppliesyourwidgets
Theteamthatperformedprevioussteps
OrtheITDepartment
Don'tforgetyourcustomers;theyareoftensuppliers
toaprocessaswell

SIMPLER. FASTER. BETTER. LESS COSTLY.

OtherthingsofNote
DocumentanyParkingLotActivities
DocumentOperationalDefinitionsofKeyterms
DocumentanyITsystems
Reachconsensusbeforemovingontothenext
steps
SIPOCcanbethebeginningformanydifferent
projects
Greatformanagementthatdoesnothavetime
forafullprocessmappingevent
MakestheInvisible visible

SIMPLER. FASTER. BETTER. LESS COSTLY.

SIPOC