MAHESH CHANDER JOSHI

11/84, DAKSHINPURI EXTENSION,

DR.AMBEDKAR NAGER, SEC -6, NEW DELHI 110062
+91-7503934646
mcjoshi1111@gmail.com
Career Objective
I aspire for a professional career which will provide me unlimited growth opportunities suitably reward
my skills and give a chance to constantly add value to the company & growth of company.
Computer Proficiency

Operating System
Awareness
Hardware

Printer

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Window XP, Window Vista ,Window 7, Window 8

TCP/IP Networking and Troubleshooting
Assembling-Disassembling and troubleshooting
(Laptops and Desktops).
Configure all types of Local and Network Printers.
Work Experience

Celerity Info sol Pvt. Ltd As Desktop/Helpdesk Engineer Since Aug-2013.

Client Site: Reckitt Benckiser India Ltd.
Responsibilities
Attend Helpdesk calls through phone and mails.
Handling Helpdesk ticketing system (Remedy).
Provide L1 support and coordination with users.
Solve routine issues and escalate complex issues based on priority.
Ensure user satisfaction through continuous status information.
Provide Software, Hardware, Network Support and Operating System support to PAN India
locations.
Internet access for the LAN through Proxy setting.
Configuring Microsoft outlook for user and troubleshooting Mail Problem.
Troubleshooting virus related problem and installing Antivirus.
Data Recovery from Dell Data Protection (DDP).
Provide Video Conference Support (Delhi, U.K, and Singapore, Sri-lanka, Bangladesh).
Installation Configuration of Print devices under Domain environment.
Managing helpdesk ticketing tool (REMEDY) on L1 level.
Solve routine issues and escalate complex issues based on priority.
Configuration of CISCO IP phones.
Giving application access to users, NT id password rest etc. through AD.
JDE installation & user issue on L1 level.
Coordination with DELL on all warranty machines related issues.

Lalit Computer & Appliances as Desktop Engineer Since Nov-2012 to April 2013
Responsibilities
Installation of all Types of Dell Laptops, Desktops, Workstations.
Expertise. On hand assembling, disassembling & troubleshooting: Laptops & Desktop.
Handle Desktop and Laptops under Domain Environment; solve the customer problem day-today call.
Installation of Antivirus software, O.S. , drivers & any type of professional software
Ensure customer satisfaction through continuous status information.
Develop and manage internal and external support documentation.
Professional Qualification
B.Tech (2008-2012) From Maharishi Dayanand University, Rohatak (MDU), Specialization with
Computer science.
Academic Qualification
Intermediate (12th)

from CBSE Delhi in 2008.

High School (10 )

from CBSE Delhi in 2006.

th

Behavioral Characteristics

Responsible & Sincere about work.

Presentable and Problem Solving Skills.
Smart working with honesty.
Dedication towards Work.
Interests and Hobbies

Interacting with Peoples.

Listening soft music.
Watching Cricket.
Language Proficiency
English
Hindi

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Reading, Writing & Speaking

Reading, Writing & Speaking.

Personal Particulars
Fathers Name
Date of Birth
Nationality

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Sh. Bishamver Dutt Joshi

15-03-1991
Indian
Declaration

I hereby declare that all the above given informations are true and correct to the best of my knowledge.

DATE:

PLACE:

(Mahesh Chander Joshi)